Customer Reviews for Auto Den
(Concessionnaire U-Haul dans le voisinage)

464 évaluations

11221 Hwy 50   Bolton, ON L7E5R9

(416) 755-1457

Heures d'ouverture de l'établissement

  • Lun-jeu : 12h pm à 6h pm
  • Ven : Fermé
  • Sam : 12h pm à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(416) 755-1457

11221 Hwy 50
Bolton, ON L7E5R9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-jeu : 12h pm à 6h pm
  • Ven : Fermé
  • Sam : 12h pm à 6h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

S.O.

WILLIAM B. 
Évaluation :
1

Worst Uhaul outlet that I have ever experienced! There franchise should be revoked.

WILLIAMA C. 
Évaluation :
2

I was overcharged. Charged extra for gas when I had filled it to the original level prior to drop-off. Charged for Safe Move as well when I asked not to be. Took 40 minutes to rent out the vehicle. The man was nice enough

SONIAANTOINETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravinder G. 
Évaluation :
3

Great customer service Parking very congested and not paved

STEPHENG G. 
Évaluation :
5

Truck was not clean

Mohammad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHIL B. 
Évaluation :
3

Location was in a tire yard. Very dirty location not very inviting.

CHRISTOPHER M. 
Évaluation :
1

Very unprofessional and unethical guy . Returned my u haul in system after 2 days

Akhil A. 
Évaluation :
1

Everything

Laakraj S. 
Évaluation :
4

It's located conveniently on Hwy 50 but when we were there returning the truck around 4pm no one was there, and seems the location was supposed to be open till 6. Called the number provided on the office door and was told to call him back in 10min before I could ask my questions. I didn't bother as I was in a hurry.

YINGHUI Z. 
Évaluation :
5

I like the online booking and pickup There was miss calculated charges but they fixed quickly I will absolutely recommend it

Akram K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ehtesham S. 
Évaluation :
1

Looked abandoned and like a scrapyard. Only indication it was closed was a paper sign. Super uncomfortable experience dropping off the truck here.

Stefan P. 
Évaluation :
1

Charged extra for fuel. Poor customer service. Attendant has an attitude and not polite.

SYED H. 
Évaluation :
2

I was overcharged

OLUGBENGA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

This particular location need proper sign board on hwy 50. Merci.

VICTOR A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRENDAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Varinderjeet S. 
Évaluation :
5

Very helpful and caring service. 5 Star for him.

Monzoor K. 
Évaluation :
3

I don't get the utility dolly but I paid for it. It's not even in the car.

Ann vivian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nadia D. 
Évaluation :
3

While I eventually got the van going and it worked out really well, the code didn't work at first and I had to call the helpline (they were very helpful) to get the lock open that stored the keys. I had rented a wheely cart thing (no idea of the real name) and it wasn't there. I called after the rental was over to let them know that I never got it, and they said it would be taken off the bill. Low and behold, when I got the bill a few weeks later, the 7 $charge was on there. I didn't complain and just took it as it didn't work to try and get it off my bill once, not sure why it would work a second time. Again, I was very pleased with the van itself and everything went smooth except the code for the keys, which added about 15 minutes to the time, and the additional charge. I hope this helps. To be clear, I will use this service again but I will not recommend it as my word is on the line and I can't trust that this will be executed properly. Comically, I'm also very aware that this message won't even reach someone who cares that much but I thought I'd write it all the same. Have a wonderful day!

Simon W. 
Évaluation :
1

Absolute disgrace. Garbage and junk everywhere. Get rid of this location. No one was there to even accept the trailer during business hours.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO Z. 
Évaluation :
4

much better then other uhaul centers.

HAYLANPERSAUD R. 
Évaluation :
5

Customer Service Rep Mubariz, was as usual polite , courteous very professional. He went above and beyond to ensure that all was ok . Would recommend this location to all friends and family without hesitation. Thanks Val

Valmeeky S. 
Évaluation :
3

Earlier opening hours, more space to maneuver in parking lot..

DONALD K. 
Évaluation :
5

More open trailers in the spring and summer at this location.

greg S. 
Évaluation :
3

We had to spend 25 mins on hold with customer service because there were no pictures of the cargo van on file when we went to pick up the vehicle.

Roberto P. 
Évaluation :
3

The location was a mess, but the guy working there gave me extremely good service though.

Matthew L. 
Évaluation :
3

Enhancements need to be made with the U-Haul application on Android based phones. I wasted an hour trying to figure on why I could not pickup my vehicle contactless only to be told that system issues exist on the application. this should have been made known to customers instead of wasting time troubleshooting U-Haul application flaws.

remo I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip D. 
Évaluation :
4

Not satisfied because they gave me 200 miles when i started and when i finished they charge me for 40 $for 13 miles

ANKITKUMARJAYANT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAGDEV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEB G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KYLE A. 
Évaluation :
5

Great service - pick up and drop off were effortless even with a Rogers outage

arlene V. 
Évaluation :
3

whole on line experience was easily. It was nice for a change to have the unit there and ready to go!

Michael S. 
Évaluation :
5

Excellent service by the person who handled my transaction.

MAHMOUD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabatino C. 
Évaluation :
5

There was a supervisor there who helped get us set up with check in. He was so great and helpful. The other staff for uhaul was very friendly and helpful as well. Great people and experience

Eugenio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kavinath K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
3

windows were really dirty

luca A. 
Évaluation :
1

The area was not properly cleared for snow and ice and it was very difficult to walk around. Signs were not posted in plain sight and it was difficult to follow the instructions. I would never use that location again.

SALVATORE B. 
Évaluation :
3

Trailer to be better accessed.

Collin M. 
Évaluation :
3

Quick and easy- no issues. Gentlemen in charge was nice and helpful. Overall very happy. If I lived nearby I would book here again. ( closest location with available truck size). Merci.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

parwinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashwani K. 
Évaluation :
4

The procedures for picking up the truck on the smart phone were amazing. Still had to wait 15 minutes for someone to come and move a car parked in front of it.

Murray P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor M. 
Évaluation :
3

A lot of trouble checking in and getting key. App was not working right. Had to call quite a few times to resolve problem.

Tomas R C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermes B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ikechukwu J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin G. 
Évaluation :
3

Charged 179,22 $ for a 4,5hr rental of 64,2 miles for a 15 foot truck, when I should have been charged 103,10 $ plus HST of 13,40 $ for a total of 116,50 $ not 179,22 $. I am expecting a 62,71 $ refund. Plus I added 25,00 $ of gas for a grand total of 204,22 $ very expensive move for 1 table and six chairs and couple of chandeliers. Merci

Luke U. 
Évaluation :
5

I am really upset that I was sent to 3 different locations to drop off my rental with no communication whether these dealers were open, had space or was even expecting me. The first place I was sent to was not even open. The second place I was sent to had one parking spot and was not available for a drop off. The third place I was sent to didn't even know I was coming .. This experience was extremely disappointing as I wasted half a day trying to return a truck rental with no communication from the call center to locations .. Totally didn't expect this from a company that's been around for some time now ...

Shawn D. 
Évaluation :
5

We were extremely satisfied with service, product and overall rental experience

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qi L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doone E. 
Évaluation :
3

Cleaner office and truck.

Matthew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Franco Z. 
Évaluation :
1

I didn't get what I ordered and had to drive over an hour out of my house to pick a open trailer up when I ordered a enclosed trailer and confirmed everything including the location the day before pick up. They did not tell me it had to be back at a time just by the next day so when I went to drop it off they wanted to charge me more even though I spent more money on gas picking the thing up

jennifer S. 
Évaluation :
4

Very good customer service, called me in advance to confirm time of pick up, explained to me in detail how to use the equipment, thank you.

javier C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gioacchino L. 
Évaluation :
2

Extremely slow, spent more time talking on the phone with other people.

david C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mirel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosario G. 
Évaluation :
1

They just cheat me . They lied to me about fuel and charge me more 15$. The guy was so rude. When he pull out my truck he just hit the other trucks bumper. He doesn't even know how to drive. Bad customer service. And get more money from the people. He just fraud me.... don't go that location. They can charge you with everything and get more money from you. When I returned my rental . I returned around 3,3pm store supposed to be close at 6 pm and nobody was over there. He just accept my return next morning . How can I make sure he didn't drive or just keep engine running for get more money. How can 15 foot truck spend 50$ gas for 140 km mileage. I am done with U-Haul. I'll tell everyone they are trade everyone like this...

OGUZHAN A. 
Évaluation :
3

it would have been better if the trailer was in stock and could have been picked up closer to Mississauga.

David H. 
Évaluation :
1

Location was very thrown together and disorginized , washroom was the dirtiest thing I've ever seen, the guy who worked there called me 4 hours after renting the trailer demanding an answer of when it would be return because he had another customer there who wished to rent the same trailer. Not a good experience! He kept charging my credit card and also wanted me to pay 138,00 $ when I dropped the trailer off. So I'm out of pocket 280 $for two days of a car carrier trailer!

Andy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avril C. 
Évaluation :
5

The owner was very friendly and professional. He also was understanding of my situation. Merci

Antonio B. 
Évaluation :
1

make sure they actually have the trailer i was “guaranteed” to be at that location

Jamie D. 
Évaluation :
1

This location is poorly identified; I have passed by this location for years, and didn't know it was a Uhaul location. Yard is poorly organized, with vehicles scattered all over. Narrow driveway. Helpful people, but I don't know if some even worked there; no uniforms.

John H. 
Évaluation :
4

It should have been clear from the onset that this location is only mobile check-in. I spent more about an hour to check in and drive off with the van because I wasn't aware of the self-serve process.

Joel U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rod M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel N. 
Évaluation :
2

No one was there nor was there any info on what to do if dropping off when no one was there.

Wyatt C. 
Évaluation :
5

Excellent service

Alberto L. 
Évaluation :
3

Returning was painful you need to keep on top of the locations and a better map of where they are, very difficult to find I didn't see any signs near the road and the one on the building was very small

Robert S. 
Évaluation :
1

Get rid of this location or hire new staff. I was yelled at, refused, belittled, and he did not know ‘how' to use his computer. He did not want to refund my cash deposit etc etc. I can go on and on but he used 2,5 hours of my time fighting me and the uhaul lady that was trying to help over the phone- michelle. As well as walking in and out of the office because it “is not his main job. He's a dealer and uhaul is not his problem. He needs to tend to his actual customers.” Get rid of it.

Holly T. 
Évaluation :
5

good value at a great price

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Mubariz has excellent customer service and easy going. Would come BACK no questions asked.

Alberto L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

Experienced delayed brake surge with the trailer throughout the trip. I stopped at another u-haul along the way and they could not find the problem. This resulted in anxiety and frustration along the way. Waiting hours for a technician was not an option for me. I told the u haul folks at the drop off location to not let this trailer go without taking a look at the problem as this would cause worry and concern for the next person that rents this. Just glad to have this trailer off my truck. Thanks Jean

jean F. 
Évaluation :
5

Experience was outstanding. Gentlemen was very pleasant, helpful and personable. Would definitely go back.

Steven F. 
Évaluation :
1

I have no issues with the Pick up or drop off location, however I was notified the day before my move that my truck was not available until 5pm of my moving day. I had booked it for 9am, and I booked over a month in advance. I spent hours and hours on the phone with customer service , all through the night, and I was only able to located a truck, over 40 mins...the morning of my move. It was the most stressful interaction i've ever had with a company. I will never recommend UHAUL to anyone looking for a reliable truck for a move. I'm so disappointied with your service.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mubarik Ahmad S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen M. 
Non les évaluations ont été soumises pour cet établissement.

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