Customer Reviews for Auto Den
(U-Haul Neighborhood Dealer)

Évaluation :

1

Poor pickup system, horrible experience picking up the van, no one at the location to assist. Poor experience overall

Évaluation :

1

Charged 120 for 64 km

Évaluation :

2

I need to deal with a human being. There is never human contact.

Évaluation :

4

Excellent customer service

Évaluation :

2

U-Haul in general has gone to a Customer do all the work model. I'm sure some person got praise in the company for the idea and theoretical money they can save in salaries. Made the work done by Customer to rent a $29,99 vehicle cost customer 3 times that in time hassle. If this is the way UHaul is continuing to go I fear for the business.

Évaluation :

5

Access is tight but doable.

Évaluation :

3

Hours of service with actual people on site.

Évaluation :

5

He was very helpful and assisted with every aspect of the rental.

Évaluation :

1

Location closed, call phone number and got an answering service, drop the rental to location no personal available. Call a second number some one answer and told me to just put key in the drop off box

Évaluation :

1

What a srap yard.... completely disgusting and unorganized.... no organization

Évaluation :

2

This was behind a locked gate. No instructions were provided before I got there. I specifically chose a place where I wouldn't have to do the mobile check in. Yiu switched my pick up to a further and less convenient place. Not happy at all.

Évaluation :

1

First i was called and asked to switch to a different location down the street from the original site. No problem things happen. On the day of pick up the location is not properly signed and difficult to locate and access off a busy highway. Then trying to find the actual office was even harder to locate and the site is unkempt and dirty. I'm then told where the office is and it's locked. i called the number and am told in a rather rude and disrespectful manner it's only online pick up which i was not told at all at any point. So I finally figure it out and am in the truck at about 1115am but being charged from 1030am. The truck has a bad odour and small stickers over the body which i'm guessing is denoting previous damage so i take pictures of it. So now i'm running late but have to get the truck back by 230pm. I finish and return it with a full tank of gas by 2pm and complete the online return. There is no designated parking for u-haul vans so i park it where it was when i attended in the morning. Locked it returned the keys and locked the key box. Funny enough as i pass by the original location i was to pick it up they had 2 uhaul vans sitting in the parking lot. I won't be renting from here again.

Évaluation :

1

I specifically picked this location because there would be attendants present. When I arrived there was no one there and the door locked. I contact 1-800 uhaul and they walked me through a mobile pick up. This location should be changed to mobile pick up only if there will not be attendants present.

Évaluation :

3

Too congested

Évaluation :

1

This location should not be apart of uhaul. No service and could not assist in locating my keys to the van. They forgot to place the dolly in the truck which I ordered!!! Longer process to move when you have NO dolly in a condo. Never using this location again

Évaluation :

5

The gentleman that runs this location went out of his way to help me. VERY much appreciated!! I will rent from him again. Thanks!!

Évaluation :

5

I was happy with my service ..just a bit of issue with payment but I got a great customer service agent and fix my.prob quickly thank you

Évaluation :

2

I was charged for a dolly that was NEVER in the truck. I NEVER GOT MY MONEY BACK

Évaluation :

1

This location is a complete shit hole (please excuse the language - I just don't know how else to describe it). I would not pick up a truck ever again. I worked as a Training and Communications Manager with Hertz for a decade and I would have been abhorred to send a client to a location half as bad as that one. Totally pathetic! I didn't even want to pick it up here - the reservation was inconveniently changed for me. To top it off, they changed my reservation from a 15-foot truck to a 10-foot truck which was totally useless for what I needed it for. I had to make 2 trips, double the time needed to make the move, double the fuel expense and I was charged an additional $100 on return for extra mileage!! I am very unhappy with the whole experience. I really need a district manager to call me to discuss this. Since it's Uhaul however, I will it hold my breath.

Évaluation :

3

bit of a pain in the butt to get to! trailers are buried in the back of the yard?

Évaluation :

3

No one was at the location to receive the truck even though it was during business hours. This wasn't a huge problem as I was able to return the vehicle through the mobile app.

Évaluation :

3

Registration process way too long. The verification calls took 30mins + I was late to meeting the owners.

Évaluation :

1

Have the truck and office cleaned. Both were filthy !

Évaluation :

4

Never using U-Haul again. Only rented this truck because the trailer I got from East Dr. had no lights. This place was fine.

Évaluation :

3

U-Haul did have some dirt inside. For the future, there is no reason that U-Haul couldn't collect the pick-up information such as drivers license pictures, the phone numbers of other people, etc. to expedite the pick-up process. That information could be collected with the reservation. I also take issue with the fact that the vehicle size I wanted was not available at my preferred location despite reserving the U-Haul several weeks in advance. What if we couldn't have gotten to Bolton to get the U-Haul? There's a reason we wanted to pick the vehicle in our own community, not a town 30 minutes away. Coordination with U-Haul representatives was poor and often conflicted with the information we had. I also had a dolly as part of my order and it wasn't in the U-Haul when we picked it up.

Évaluation :

1

The drop off gentleman told me to get there before 6, I showed up at 5:30 and he was not there, the parking lot was a mud pit, he did answer the phone when I called

Évaluation :

3

I used the mobile pick up and when trying to return it, it kept telling me it could not process the payment. The location I dropped it off to was closed, so I called customer service and the only solution they gave me was to let the location process the return the following day and I would be charged an extra $20 for them having to do that.

Évaluation :

3

S.O.

Évaluation :

1

Worst Uhaul outlet that I have ever experienced! There franchise should be revoked.

Évaluation :

2

I was overcharged. Charged extra for gas when I had filled it to the original level prior to drop-off. Charged for Safe Move as well when I asked not to be. Took 40 minutes to rent out the vehicle. The man was nice enough

Évaluation :

3

Great customer service Parking very congested and not paved

Évaluation :

5

Truck was not clean

Évaluation :

3

Location was in a tire yard. Very dirty location not very inviting.

Évaluation :

1

Very unprofessional and unethical guy . Returned my u haul in system after 2 days

Évaluation :

1

Everything

Évaluation :

4

It's located conveniently on Hwy 50 but when we were there returning the truck around 4pm no one was there, and seems the location was supposed to be open till 6. Called the number provided on the office door and was told to call him back in 10min before I could ask my questions. I didn't bother as I was in a hurry.

Évaluation :

5

I like the online booking and pickup There was miss calculated charges but they fixed quickly I will absolutely recommend it

Évaluation :

1

Looked abandoned and like a scrapyard. Only indication it was closed was a paper sign. Super uncomfortable experience dropping off the truck here.

Évaluation :

1

Charged extra for fuel. Poor customer service. Attendant has an attitude and not polite.

Évaluation :

2

I was overcharged

Évaluation :

5

This particular location need proper sign board on hwy 50. Merci.

Évaluation :

5

Very helpful and caring service. 5 Star for him.

Évaluation :

3

I don't get the utility dolly but I paid for it. It's not even in the car.

Évaluation :

3

While I eventually got the van going and it worked out really well, the code didn't work at first and I had to call the helpline (they were very helpful) to get the lock open that stored the keys. I had rented a wheely cart thing (no idea of the real name) and it wasn't there. I called after the rental was over to let them know that I never got it, and they said it would be taken off the bill. Low and behold, when I got the bill a few weeks later, the $7 charge was on there. I didn't complain and just took it as it didn't work to try and get it off my bill once, not sure why it would work a second time. Again, I was very pleased with the van itself and everything went smooth except the code for the keys, which added about 15 minutes to the time, and the additional charge. I hope this helps. To be clear, I will use this service again but I will not recommend it as my word is on the line and I can't trust that this will be executed properly. Comically, I'm also very aware that this message won't even reach someone who cares that much but I thought I'd write it all the same. Have a wonderful day!

Évaluation :

1

Absolute disgrace. Garbage and junk everywhere. Get rid of this location. No one was there to even accept the trailer during business hours.

Évaluation :

4

much better then other uhaul centers.

Évaluation :

5

Customer Service Rep Mubariz, was as usual polite , courteous very professional. He went above and beyond to ensure that all was ok . Would recommend this location to all friends and family without hesitation. Thanks Val

Évaluation :

3

Earlier opening hours, more space to maneuver in parking lot..

Évaluation :

5

More open trailers in the spring and summer at this location.

Évaluation :

3

We had to spend 25 mins on hold with customer service because there were no pictures of the cargo van on file when we went to pick up the vehicle.

Évaluation :

3

The location was a mess, but the guy working there gave me extremely good service though.

Évaluation :

3

Enhancements need to be made with the U-Haul application on Android based phones. I wasted an hour trying to figure on why I could not pickup my vehicle contactless only to be told that system issues exist on the application. this should have been made known to customers instead of wasting time troubleshooting U-Haul application flaws.

Évaluation :

4

Not satisfied because they gave me 200 miles when i started and when i finished they charge me for $40 for 13 miles

Évaluation :

5

Great service - pick up and drop off were effortless even with a Rogers outage

Évaluation :

3

whole on line experience was easily. It was nice for a change to have the unit there and ready to go!

Évaluation :

5

Excellent service by the person who handled my transaction.

Évaluation :

5

There was a supervisor there who helped get us set up with check in. He was so great and helpful. The other staff for uhaul was very friendly and helpful as well. Great people and experience

Évaluation :

3

windows were really dirty

Évaluation :

1

The area was not properly cleared for snow and ice and it was very difficult to walk around. Signs were not posted in plain sight and it was difficult to follow the instructions. I would never use that location again.

Évaluation :

3

Trailer to be better accessed.

Évaluation :

3

Quick and easy- no issues. Gentlemen in charge was nice and helpful. Overall very happy. If I lived nearby I would book here again. ( closest location with available truck size). Merci.

Évaluation :

4

The procedures for picking up the truck on the smart phone were amazing. Still had to wait 15 minutes for someone to come and move a car parked in front of it.