Évaluations des clients Auto Depot of Charles Town

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Auto Depot of Charles Town

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kip W. le

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Le client n'a pas laissé de commentaire.

Curt C. le

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Le client n'a pas laissé de commentaire.

john W. le

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I called and then asked again when I picked up the van whether or not the office would be open the following day for normal office hours, because it was the day before thanksgiving. I have severe dyslexia and am uncomfortable dropping off without a person being present to receive. The office was closed when I returned the van. I called the contact number and the uhaul representative was both unhelpful and rude and hung-up on me when I asked if he would assist me if there where problems with the check-in. Not only did they not keep a promise to be available for the return, the uhaul rep made a bad situation even worse. I still don't know if everything got checked back in properly. I will be sure to tell people to avoid this uhaul location any chance I get.

Michael S. le

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Easiest rental experience I've had.

James G. le

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Le client n'a pas laissé de commentaire.

Timmy A. le

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Returning my truck and trailer was so easy. I will definitely use U Haul again. I really enjoyed it and had no problems. Thank You U Haul

sue C. le

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Le client n'a pas laissé de commentaire.

michael S. le

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Excellent customer service at both pickup and drop off locations!

LORRIE S. le

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Le client n'a pas laissé de commentaire.

GREG M. le

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we ordered the trailer from a Uhaul location in Shepherdstown and thought we would be picking it up there....but we had to go to a different location for pickup which made it a bit inconvenient, but we got it done!

Paul S. le

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I reserved the trailer for 0800. Didn’t get there until 0845. Had to wait until 0910 for the customer in front of me. Returned the trailer the next day at 0845. Was charged two days. Was told he’d take care of it and obviously didn’t.

michael G. le

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Le client n'a pas laissé de commentaire.

Matthew R. le

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Friendly attendant; no complaints - fast easy checkin and a helpful referral.

thomas B. le

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You need to change your business model. Your products are unsafe and should be removed from service

Johnny William D. le

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The folks there were very nice and had a good time talking to them!

Kenneth B. le

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Le client n'a pas laissé de commentaire.

DARRYL P. le

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Very nice people and pleasure to do business with.??

John P. le

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Le client n'a pas laissé de commentaire.

Aziemanna L. le

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Although Auto Depot provided great customer service, I'm terribly annoyed that I reserved a 26' truck that was also confirmed twice by telephone with a rep Bobbi & email only to arrive Sat & a 20ft truck is the only thing available. The way U-Haul takes reservations is frustrating & annoying.

Frank C. le

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The big issue I had was they switched the drop off location 20 minutes before I was to drop it off. I was already driving to the first drop off location and caused me to drive 7 miles further and add more gas to the truck. The new drop location was great but not happy with the switching of locations.

MARION G. le

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Le client n'a pas laissé de commentaire.

Wilford N. le

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If there is any thing I certainly can't think of it. Service was excellent.

Michelle S. le

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It was very remote and the dropbox for the key was not easy to locate.

Chris R. le

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Le client n'a pas laissé de commentaire.

Michael U. le

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Le client n'a pas laissé de commentaire.

John L. le

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This location was friendly and responsive when I needed to make changes to my reservation.

Joyce C. le

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Le client n'a pas laissé de commentaire.

John W. le

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Received friendly and prompt customer service at this location. Everything is in great condition. Made a last minute antique furniture move possible, thanks!

Bobby B. le

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Le client n'a pas laissé de commentaire.

Janelle O. le

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Very friendly, helpful and informative. Will use them again AND recommend them.

manuel G. le

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Exelent service. Faster, the truck.was ready to drive to the job..

William N. le

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Le client n'a pas laissé de commentaire.