Le client n'a pas laissé de commentaire.Kimberly A.
Customer Reviews for Auto Dreams of Arden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Disorganized and inefficient pick up process. Truck was over a quart low on motor oil.Rene J.
Picking up at this location was an absolute nightmare. There was very little phone signal at this location and the wifi could only be accessed when standing at the office window. The truck was parked 100 feet away from the office.Robert G.
Our return using the Truck Share was after hours, and Verizon's WiFi service was almost nonexistent. You may want to have guest Wifi available at your 24/7 facilities in case of incidents like this in areas with sparse connectivity.Russell R.
Make it more clear where to parkTate F.
The Owner of Arden Auto Dreams was fantastic - very helpful. Uhaul's trucksharing concept is a joke. I wouldn't recommend it to anybody. I will never use it again. It turned a normal move into w huge hassle. That's no reflection on Auto Dreams. They are just a contractor.James S.
Le client n'a pas laissé de commentaire.Jonathan W.
I ordered 3 hand trucks and received none. It said they had hours on the door and online but no one was there or responded to my messages. I am very disappointed and trying to request a refund of the hand trucks.Maigan B.
Needs to be somewhat face to face interaction. The owner of the business wasn't helpful. All I was told was here is the link and if I had issues call customer service not him. If I would have known it wasn't face to face then I would not have used him. He was rudeJoseph B.
Great location to drop off U-Haul trucks after hours.Savannah P.
Le client n'a pas laissé de commentaire.William P.
Renting from uhaul truck share has been the worse uhaul experience ever. Until now I've had no issues whenever using uhaul for my move. I've been over charged after waiting hours past my reservation time. Ive been charged for gas when the truck was not filled. Also I was promised a deposit refund of at least $50 bucks and found out that the regional manager did not approve of it. She sent message for me to call her and she's not answers one time. The rudeness of some agents has discouraged me from fighting what I feel like is owed to me. I bought extra miles which I didn't use them all and didn't get my difference back like I was told. This should have easily cost me around $150 or less and it has cost me nearly double that. Uhaul please get it together. You want have a company if you don't treat your customers right.Brian P.
Some issues with the 7/24 pickup. Good support from the CS group. Trucks at pickup point were backed against trees and so close together. It was difficult to gain access to the lock box. I was wet and muddy by the time I got into my truck.William G.
Le client n'a pas laissé de commentaire.Michele N.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Amanda L.
Very pleased with this location. A+CHRISTIAN G.
Always a pleasure. Now they are doing 24/7 TruckShare making renting trucks a breeze.CHRISTIAN G.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
The appliance dolly I ordered was not present (which I have not received a refund for). The rear passenger tail light and blinker were not functional.Katrina O.
Le client n'a pas laissé de commentaire.Jami H.
The place to turn in the keys was hard to find. We eventually found an employee that took the keys and it was a month before Uhaul sent a receipt confirming the return.Brooke M.
All good, great place to rent from.Jay M.
Very helpful :)Cristian G.
Happy with this location.Sasha L.
Le client n'a pas laissé de commentaire.Steven F.
Nice place to rent/drop off a Uhaul. You can rent trucks with TruckShare here.Ethan J.
Clean, respectful & helpful. Great people over all.BILL W.
Good location to rent a Uhaul equipment.tedd P.
Your app is awful!!!james K.
Great location to rent a Uhaul. Did my rental 24/7 Truck Share :)Brandon O.
Very happy using this location. Very knowledgeable, respectful and accommodating. Merci.Monte B.
Be honest and upfront with customers. Make sure that you are an authorized u-haul dealer, and by all means be professional. This was the worst experience I have had with u-haul...and I have rented from them many times in the past!! Not only did they switch pickup / drop off locations twice on me, but they tried to overcharge me for my rental. Customer advice: please do your homework when renting your next u-haul. Make sure that it is with a legitimate dealer.Lisa J.
Easy people to work with could not be better!Richard C.
Everything was great. The office staff was very nice.Jean-Pierre S.
Le client n'a pas laissé de commentaire.Ryan Z.
The staff were personable and friendly. They explained the instructions and the guidelines, and made it a positive experience.Andrew B.
Good staff the attention they give you is fabulous I will continue making deals with you.Ruth C.
The process was simple and worked out great for us needing it only to make a couple of trips to clean out our storage unit.ADAM J.
Excellent experience @ Auto Dreams of Arden. Thank you.VARA C.
Keep up the great customer service.ryan B.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Micah C.
The staff was very helpful and professional. Will do business with again!Aaron H.