Customer Reviews for Auto Experts TPA LLC
(Concessionnaire U-Haul dans le voisinage)

66 évaluations

11616 N 22nd St   Tampa, FL 33612

(813) 964-7812

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(813) 964-7812

11616 N 22nd St
Tampa, FL 33612

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Amber G. 
Évaluation :
2

Be there on time so the customer doesn't have to wait. Clean the box of truck; ours had a bottle filled with urine in it and it wasn't swept out

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDGAR R. 
Évaluation :
1

This drop off location is a repair shop. Waited for someone to acknowledge us for 5 minutes. Didn't take the time to inspect the truck.

Daniel H. 
Évaluation :
3

the incoming mileage was wrongly logged (880042 instead of 88042 miles) but due to time constraints and the limited user interface experience, I did not know how to correct for that.

JORG R. 
Évaluation :
2

The location was ok, though I wouldn't necessarily want to be here after dark. However, the van had low tire pressure, little fuel and the passenger door was broken. When I spoke to the manager they told this had been the case for some time and he had spoken to Uhaul but no repairs had been performed. Overall very disappointed by uhaul for providing me with a vehicle in such a poor state.

Maximilian S. 
Évaluation :
2

I had booked this truck for a 24/7 pick up as I was planning on picking up the truck at 7:30-8am which was before the pick up location was open. Before leaving my house I called into Uhaul just to confirm that I was able to pick up the truck before the pick up location was open. They confirmed I was able to. We arrived to the place and of course this wasn't the case. After trying to call in to the customer service number there was a 50 minute wait. We sat in the parking lot for 30 minutes until the manager of the auto repair shop was willing to help us out as U-Haul calling do anything for us. Without this guys help we would have been stranded for another 30 minutes until his store opened as 9am.

AUSTIN M. 
Évaluation :
1

Location looked like a junk yard.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
1

Representative was late arriving to store. Chained smoked no fewer than 6 cigarettes while I was waiting for him to check me out. Garbage everywhere on the site.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO E. 
Évaluation :
5

The person that waited on me, was professional and very engaging.

William H. 
Évaluation :
2

Vehicle was not cleaned, ran rough and guy was very rude

KI L. 
Évaluation :
5

Thank you so much for helping me!!

TRACIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIGOBERTO A. 
Évaluation :
5

Instructions on amending incorrectly marked fuel gage was confusing and caused problems.

Andrew D. 
Évaluation :
1

Filthy office. Truck had a low tire Most of the trucks had some sort of damage. Neighborhood was questionable

LINDA S. 
Évaluation :
1

Rude customer service. Got over charged

mikaela P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GUY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Almantas K. 
Évaluation :
1

Absolutely horrible service. Extremely unhelpful and demeaning manner of treating customers. Go somewhere else.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

System was down and was a delay in getting equipment but vendor was very nice and accommodating.

STEPHANIE D. 
Évaluation :
2

The tire condition on the truck was awful. The tires were worn and the outer runner came off while I was driving. Never got compensated

ANDREA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
2

The guy wasn't in so had to leave the keys with another person who was working on a car well it felt weird to me so we took pictures showing proof I dropped it off on time well sure enough 2hrs later I was charge for an extra day! So because the guy came in late he charged me an extra day called customer service should my proof and got my money back! Don't recommend this place unless you want charged for no reason!

Kimerly C. 
Évaluation :
5

the truck was very comfortable to drive and ride in. everyone made the experience easy and were very nice and helpful. thank you!

DAVID B. 
Évaluation :
2

The wire hookups for the lights didn't work until I unplugged and plugged them in on your connection, not from the truck connection.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANUSZ M. 
Évaluation :
5

You are doing fine as is.

RUNIE M. 
Évaluation :
2

The uhaul facility was at a run down mechanic garage that stored tires - the office was ramshackle and return procedures unknown - when I got there at 6:10 in the evening there was no one there and no information available about what to do. However the price was reasonable. This location is not one of uhauls prizes. I won't use it again.

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLEVE D. 
Évaluation :
1

The owner at this drop off location was rude and clearly doesn't care about uhaul business. Acted like we were an inconvenience. No signs posted and not clear it even was a drop off. Office was so dirty, didn't even want to touch the door.

ERIC D. 
Évaluation :
3

The location was a repair shop, but the gentleman was very nice

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vassili F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFELY S. 
Évaluation :
1

Improve on inspecting and repairing vehicles when they are returned. I picked up a vehicle on 4/16 around 3:30 pm with 1/4 tank of gas. After filling truck with gas and going to load truck to get I stopped at a Walgreens. At 7:15 pm the truck broke down at it was 1:00 am before I could leave Walgreens. The truck needed an alternator installed and some wiring repaired. I was unable to get on the road on until 10:00 am 4/17.

DONNA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
2

The pick up location is well located but is a very dirty garage and a very dirty parking lot with no organization

Timothy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMBER G. 
Évaluation :
4

Overall a good experience but when customers arrive, don't have them wait while you finish other things you are working on. Assist them as soon as possible to get them n their way.

EUGENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
5

Adnam helped me with the equipment I needed.

Miguel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
1

For starters, answer the phone. I called for two days before I reached someone at 2pm then was told all trucks were “gone for the day”. However hours later when I showed up there was a truck and the guy behind the glass kept tell me “I don't know about packing”. I had placed my reservation online while on the way to the location yet the total he gave me did not match bc he had added insurance so I asked him to confirm that I had the truck for 24 hrs to which he replied “whatever you selected is what you have”. Ironic seeing how I didn't put insurance on my order. I was in a rush so I did not check the paper, so a few hours later I received a text saying the truck was due back at 5:00 am!!!! When I arrived at 1:00 am the link to turn in the truck would not find my location so I went directly to the website which said “temporary delay due to high volume”. Of course the next day I was unable to reach someone at the shop via phone but it appears that my card was charged the correct amount but this location should absolutely not be in business nor should the one on 13124 N Nebraska Ave, Tampa, FL 33612. They also do not answer their phone and the worker actually told me that he “didn't know the size of the trucks” when I pulled up and asked if they had any 15in ones. He then told me the system was down, went and pulled the gate to the shop down while I was standing there, got in his car and drove off as if I wasn't even there! What happened on Nebraska is why I tried online again and went ahead and booked the location on 22nd for the of chance that they had one even though they told me earlier in the day they didn't.

angelica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig T. 
Évaluation :
5

All Good

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valencia B. 
Évaluation :
3

I reserved at N Florida Avenue location. However, U-Haul changed the pick up location and never notified us. We found out from the N Florida Avenue location after standing in line for 20 minutes that our truck needed to be picked up from N 22nd Street.

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waldemar F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFANY M. 
Évaluation :
2

This location needs to be remodeled. Parking is very limited and uncomfortable. However, workers are professional , helpful and friendly.

Rosia W. 
Évaluation :
3

Nothing worked in the office. Check in took FORW+EVER, but the operation had just been approved and the computer systems were not syncing correctly. Overall check in took over 40 minutes, but would use this location again if need be in the future. Hopefully everything will get worked out for new manager.

williams R. 
Non les évaluations ont été soumises pour cet établissement.

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