Tony was very understanding of last minute changes; excellent customer service!
Tashara R
Customer Reviews for Auto Express Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was a scary place
Mark HTony was awesome. Very helpful and the truck was the cleanest I've ever used. We appreciate him so much! Definitely recommending him to friends and using him again next year!
Stephani DTony was amazing as usual. I will not go to any other place. He's always been great every time I need a U-Haul. Thank you Tony!
patricia lTony was a nice gentleman willing to help me out with a multi trip out of town. Much appreciated
WILLIAM Jthe trailer was dirty it was full of dirt and agent did not have adequate equipment to check ot the trailer and made copies of credit card as he could not get the computer to work.
sonya tGood and professional service
Milos MMy experience with Auto Express was good. I walked right in and was out with my truck in less than 10 min, if that. The owner is professional and cool and is just as speedy with your return getting you in and out of there.
charles tI did tell the agent the steering needs to be looked at. It very loose
Carol VThe person running the location was extremely rude. First of all, he was confused on what trailer I had reserved, I had a 4x8 enclosed and he insisted I had a car dolly, I had the reservation and matching trailer ID to prove him wrong. Finally the person accused me of stealing from him when he told me my credit card didn't go though for the final payment. I had a charge on my credit card and also tried to work with him while he threatened to call the police on me. I attempted to show him the receipt for payment in my email but he continued to yell at me.
Steve RGate was closed so I was not able to lwave the parking lot
Henryk KTony was super nice and helpful. Awesome customer service.
Christina kPlace was a complete dump and looked like a hoarders house. I thought I was in the wrong place. Gentleman there didn't speak English well and had trouble with looking up the reservation. I had to take a picture of my license twice. He tried charging me $8 more for insurance when I prepicked the lowest insurance rate for $24. He said he can't change the amount because it automatically comes up in system. Other than that the equipment worked fine.
vincent sExcellent customer service
Catherine TTony was great. The truck was ready and waiting for me after I signed the paperwork. Everthing went as planned. No surprises. First rate experience. Thank you, Tony. Oh. It was more than a little warm yesterday. The A/C worked great, too.
Thomas HMr.Tony is very nice gentelman awesome service thank you.
Rafal WBest customer service .. Tony is very helpful and very knowledgeable. Easy pick up and drop off access.
Silvia AExcellent service!!
Jodi GThere was no real person to help navigate my experience was never able to call to speak to anyone. So no I wouldn't recommend this location to a friend
Tiyiana TI called and the guy said he would be there in 30min and didn't show up. I had to process the order online and it took a long time
Arkadiusz CTony was great! Professional, friendly and really went the extra mile. So nice to have the personal touch and connection in a world that is so automated and void of good customer service. Great experience! Thank you!!
Elaine JThe guy was early to come for his schedule for his store hours. The truck is clean. But the website to make the pickup process was so HARD. NOT all are computer savvy; even I understand but the apps & how to be connected was a nose bleed process. MAKE IT USER-FRIENDLY.
Wilfredo YVous
MARCO JGreat service dropping off
Carmen MTony made the U-Haul experience nice and smooth. He was kind and professional.
ANDRE SThey Older gentlemen was very (HOMOPHOBIC) I politely ask him "Why was he being so mean)? Because he had an attitude with me and my girlfriend since we walked in the door and spoke to him. He said " You know what's mean? Your face" He the proceeded to say, " My money is worth nothing" because he only "makes $3 off of it" "I could always go to another Uhaul" Had I known I was going to encounter an old racist homophobic (Contractor/employee) I would have wholeheartedly went to another location. I've never been treated with so much disrespect while trying to give my business, and I'm sure We're not the first people he's treated like this because he was way to comfortable with the rudeness. Please fix it, I would never want anybody going through what we went through it's not right or fair. Merci.
Eugenia CThe vans tire pressure is low and wind shield wiper fluid was out, during winter. The host was an absolute horrible person and actually told me to go to another location because he wasn't making enough money off of me.
ANTHONY TEquipment I ordered was not included. Process was frustrating. The battery died mid day and needed to be jumped. I called the location and the guy working there said it wasn't his job and I needed to call U-Haul. I asked for the number and he told me to look it up. After I returned the truck I got a number of text messages from what I can assume was the man's personal cell phone stating that I had not returned the truck and wanting to know when he can expect it. I told him it was returned at 3:30 and I uploaded pictures to the app. He said he was there till 4 and the truck wasn't there when he left. He continued to text me that evening asking for the truck.
Joe LLooked like it was closed, opened the door and I'm not sure what type of business it is, but it was scary. Just took the keys, didn't say much. Didn't give me receipt, nothing.
michael JI think nothing to improve. I am totally satisfy with the services and the person In charge is very friendly and helpful. I will recommend this place to my friends who want rent trucks.
SAMEERA WExcellent service à la clientèle. Unassuming lot but sound clean vehicles. Make sure you understand the terms and they get you in and out. Good stuff.
Tyrone FThere was no person on site to help with the check in process.
Peter ZGreat communication
LIZVETTE STony was terrific to work with. Very responsive!
JENNIFER KOnly one person was available and was 15 minutes late. The truck itself was a typical U-Haul, nice and clean. The service location really did throw everything off, looking like a junk yard/used auto dealer.
ARTHUR CNot the location where I made the reservation. The website says I could get my truck at the location I picked. No phone call the day before my pickup.
Matthew KNotify customers they only have a 15 minute time frame for pickup Have Dolly's ready in back of truck if picking up outside of operating hours Better communication I had a horrible experience. Took at least an hour to get my U-Haul. The owner, Tony, called me the night prior and left me a voice message saying I can pick up the truck in the morning and give him a call if I needed anything. I called when I was unable to get access to my truck and I got sent straight to voicemail every single time. The truck had leftover ash in it from whomever drove it previously. It smelled so bad in there. When I went to drop off the truck, I requested that I get a refund on the dolly's I ordered since I was unable to pick them up in the morning. The owner then told me it was my fault because he called me the night before to tell me that I can "take a different truck" because he "put two dollies in the back of another truck." (Okay, but why wasn't that truck assigned to me then? How do I get access to this truck when I'm picking up a key from a lock box?) He told me that since I never returned his call, it was my fault. However, I still have the voicemail saved and a direct transcript of it that shows he never called to let me know about any problems I would run into, or any issues with my reservation. Rather, he gave me simple directions as to how to pick up my truck and to call him anytime if I need anything at all. His voicemail never even mentioned to return his call.
Hailey CThe experience for excellent Just a few snatches. When reserving & renting online make sure all equipment requested is on truck. Make sure the app is properly working or staff available to assist as needed.
Ronald JThe owner of this particular location was very rude and unprofessional on more than one occasion during my rental period, to the point where I ended my reservation early. He was loud and belligerent on the phone, through text, and in person. He needs to work on his professionalism and customer service skills.
Kayla WEasily accessible from where I live. The gentleman at the counter was very attentive and courteous; I am very happy with the service he provided and would recommend to friends.
Thelma HThe guy there was so rude trying to blame damage on the truck that i didnt do. Luckyly for me i had took picture of the damage before. Acting like he didnt know.
Luiz RThis place was way better then the main uhaul location way better experience
VICTOR M(4 paragraphs) I only went to this location, over 20 miles farther away and including tolls, because the first truck I had reserved was double booked (a time extension was allowed 1,5 hrs past my reservation time). Spent an hour on the phone waiting to talk with someone. Never did. A kind gentleman at the first pick-up site called a U-Haul traffic person who finally contacted me about another truck. The man at the second location told me that apparently the truck there was also offered to two others but thankfully the man held it for me...I got a text about the second location at 9:54 a.m. for a 10:00 a.m. reservation...it was 35 minutes away. When I drove the truck to a storage facility, the seat belt got stuck and wouldn't release or let me out so I had to crawl through the straps/loops with help from a friend. Finally, it released after 45 minutes and waiting on the phone to speak with someone (never got through). Upon closer review of the receipt, the charges were incorrect. I've emailed about all of this. It was a very stressful day with U-Haul, and I was disappointed because I've used U-Haul trucks before and it was fine. But today was just bad. I know it's a busy season, but please don't double book and hire more staff to answer the phones.
tanya tEfficient checkin/checkout. Able to call with any questions and answered quickly. Will rent again
Mario RAlways a pleasure to do business with this dealer
HIRAM AThe pickup process was very difficult. The truck had some small issues.
Daniel SYour rep told me that location was open they had to keep changing the time when they got thur helping me I was surpose to get truck at one o'clock it was I believe about 2 or close to 3 too late for me to do what I needed to do. Really bad Experience. Never want to do that again. One of your rep's were on the phone for maybe an hour seem like trying to help me get that app to work so I could try to get the key. Thanks for asking mot satisfied at all.
Delores BGreat Service!!
Carmen Mthe sales rep was a MEANIE!
shawn hVery professional and friendly service at this location. You can get in and out quick and I was very comfortable doing what I needed to do while I was there. 5 star service!
Joseph GWow what a great guy! I will definitely come back.
Nishan SClean up .and I had to remove the tow dolly Don t think that was my job.
JEFFERSON KLocked was hard and rusted and they keep my money form the deposit don’t do this only go in person in day time
Jasmine K??????
ROMAN TGentlemen that was there was very rude
sebastian mI would revoke my business with that location if I were UHaul!!!
Jay DService clerk was very quick to get me checked out and checked back in when I returned the equipment. Quickest I've ever seen. I'd definitely recommend this place.
Victor CGreat customer service and great guy
Hector OMy experience was a disaster from the beginning, I ordered the 15 footers and I got the 10th, I ordered pads when I got there the location has no pads, I called 5 times the 800 number and while I was waiting on line mimum 10 minuets each time and no one come to the phone, and finally my last one lasted almost 18 minuets and I couldn't talk to no one. I promise you I will recommend you to no one, and I didn't even say anything about the location, it looks like u guys no one visited the location!!!! Bad business
Khader HOwner of the location was extremely rude. Would not recommend and the inside of the location was absolutely disgusting.
VANESSA RThis place is a hole in the wall. The person was late opening his "store" for my appointment. He could not print the transaction record. He didn't ask if I wanted pads or a hand truck. The truck steering pulled to the right and the check engine light turned on near my destination. The pick up locations in both rental cases were not in the town of preference.
LAWRENCE EMy credit card was use on someone else reservation. I was asked to come back to give my DL and CC since the gentleman did not make copies or applied to the rental. I took the rental returned it and the following day I was asked when was I going to return the truck. very rude person. warning me to do as he said or dont get a truck .. my rating 0
MIGUEL GGet a more manneref representative
Jacob S