Évaluations des clients Auto Friend VIP

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Auto Friend VIP

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LARRY C. le

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Rather difficult to enter the pickup and drop off area.

Rosanne V. le

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Le client n'a pas laissé de commentaire.

rg K. le

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Le client n'a pas laissé de commentaire.

Ken H. le

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Le client n'a pas laissé de commentaire.

Bryan B. le

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Le client n'a pas laissé de commentaire.

Arturo C. le

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Le client n'a pas laissé de commentaire.

Rebecca N. le

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Le client n'a pas laissé de commentaire.

Russell P. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

joe T. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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good people

Monica K. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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All was great!!!!

Michael H. le

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We were to get out trailer at the main uhaul location put for some reason we had to go to vip when i got there they did not have the adapter for my brake plugin so i had to go to auto zone, we er==were not happy we had to change locations and then had to go get a plug

april L. le

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Le client n'a pas laissé de commentaire.

Charles N. le

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the worker at this location used foul language and was not professional. Initially our equipment was supposed to be picked up at the Hwy 69 Address in Prescott. We were not happy about finding out the night before we had to drive more into Prescott to get the truck & trailer.

phillip R. le

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Open the store with times as posted on their website

Dorothy K. le

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Le client n'a pas laissé de commentaire.

kenneth T. le

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Gentlemen who helped us, I believe his name was Wayne was tremendous. We were running behind on the packing of the U-Haul and he was kind enough to stay later at his location to accommodate us so we could go on the road. Great customer service

Christine B. le

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Bigger parking area? Not sure that's possible. But everyone there was nice & helpful!

raul G. le

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It was hard to contact the owner. He did not answer the phone. Blamed Uhaul for not changing his number. He didn't answer his own private cellphone. Once there he was fine. Just could not contact him or Uhaul 1-800-468-4285. Uhaul national number placed me on hold for 20 minutes.

My M. le

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Make sure dealers answer calls when posted on their own business. -said to call in immediate need. No answer. Dismissive. Said his brother in law or brother has a dispensary and uses the uhauls to transport goods. Ensure those troubleshooting problems get back into a line more immediately. Starting at the back of the line for a problem is a serious deterrent for returning business. Uhaul rears reeking of marijuana upon opening doors is a HUGE negative. It was the absolute worst experience in all my time using Uhaul. This experience will definitely have a huge factor in where I take my business and where I suggest people go. 2.5 hrs to solve a problem. App didnt work. Website didnt work. Calling the dealer didnt work. Online chat help had absolutely no response. I was transferred at least 4 times. I finally got the code to get the truck. Walk around. Open the back and all I smell is marijuana. Okay. Get a replacement. No paperwork with updated information is given. Okay. Get the actual truck. Wrong truck. Get the right truck. Etc etc. It was a giant disaster. Talk to a uhaul manager? Not uhauls fault. What?? On record it was admitted the website had problems, and so on. In the end, the third truck worked. No pot. Matching paperwork. Bad? No walkthrough or thoroughness. It was a 'okay, here, go away,' experience. Lots of waiting repeatedly on hold with multiple calls made to get one moving truck. 2 managers were talked to either directly or through the rep. 0/10 I would drive farther to a reliable dealer. Hell, go with a different company. The extra money spent is worth it.

Rodney B. le

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Le client n'a pas laissé de commentaire.

janet K. le

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Le client n'a pas laissé de commentaire.

Jim W. le

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Le client n'a pas laissé de commentaire.

James C. le

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Location of pickup was key. Seems like the attendant should have gone over the truck to note condition before giving it to us (nothing wrong at least) received but it would have been too late and our problem had we found something upon getting home to load it. Would have been nice to have pointed out key operations of the truck like the emergency flashers. Was told that we could drop the truck off anywhere which contradicted what I was told on the phone when ordering and confirming the reservation.

Tharakesh P. le

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The location looked run down, the office was a trailer. Probation officers showed up during my pick up to arrest someone that was living in the back of the property which looked like a ghetto. The sales associate demanded $25 to hook up my car on the auto transport and told me or else I would have to do it myself.