Évaluations des clients Auto Gallery of Lakeway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Auto Gallery of Lakeway

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jocelyn M. le

Évaluation :

Le client n'a pas laissé de commentaire.

dyhllis K. le

Évaluation :

Very difficult to find even with Goggle. Driveway was chained off . Building down a long narrow drive with guard dog on chain at front door. No one answered phone. Will not use site again. It was complete contrast from pick up which was very good.

Daniel M. le

Évaluation :

As I arrived to pick up the things I planned to move, I noticed there was a lock on the back door. I could not use the truck. Fortunately i was able to borrow a friend's trailer.

Samantha A. le

Évaluation :

The Uhaul had a lock from the last user so we had to cancel. Since it was a holiday weekend, support was very unhelpful in finding another truck. We cancelled our Uhaul because we were unable to open the truck with the lock on it. For my next move, I'll likely consider a more helpful vendor.

Ali P. le

Évaluation :

Location was filthy and smelly. It is in a make-shift shack with barking dog outside. Truck smelled like a rotten fish. We had to clean the interior with bleach water.

Geoffrey K. le

Évaluation :

Hard to find, nobody there. I called but nobody answered and no machine picked up. I feel that I got lucky finding the place and getting the vehicle returned. I was waiting for an email confirmation that it didn't get stolen as I had to leave it on a busy road.

Lorne G. le

Évaluation :

I am shocked that my bill was not adjusted after you mistakenly towed my truck without NOTHING tied down and sent back to the pick up site. Shame on you.

Sloane B. le

Évaluation :

Fire ants and wayyyy more expensive than anticipated.

joe H. le

Évaluation :

Le client n'a pas laissé de commentaire.

vanessa G. le

Évaluation :

The Location was closed, overcharged me another day and another day of coverage and it was returned to that location on the return date and at the correct time of 11 am with a uhaul rep on the phone telling me what to do and notated my return time of 11am 02/20/2019

Charles D. le

Évaluation :

I found the online order process confusing. Often, one has to know what to do without sufficient prompts online or in other communication. It took an hour, and several calls after arriving at the site to finally access the vehicle.

Steve R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Reed A. le

Évaluation :

Le client n'a pas laissé de commentaire.

andrew J. le

Évaluation :

What an awful location. Bad for hte Uhaul brand. Returned (?) trucks parked along side (parallel to) a busy highway...maybe 5-10 feet off highway. Minimal Haul signage. Very dark (poorly lit). Not easy to find key drop box. No instructions regarding drop off. ALSO,much confusion regarding my drop off location. Different locations provided. I reserved "Auto Gallery" and rec'd text message confirming. But on later drop-off locations, another location was listed (Texas/Austin License office???). Called Uhaul which was unable to provide solutions for me.

Greg A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karla E. le

Évaluation :

I was never given a verification code in order to set up my rental. Renting the vehicle was very time consuming. Please revise the process. It was entirely too difficult to pick up the vehicle. The guy at the location was nice and very helpful.Thank you.