Évaluations des clients Auto House of Fort Wayne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Auto House of Fort Wayne

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Coni T.
Évaluation :

Was not the selected location. Was told had to come pick up at much earlier time than planned, so i missed my auction and they didnt bither to drive over and open so was comotion to get the truck and when i returned truck using self check in, corp chgd me for 40 extra miles even though i did not have way to specify locations point a and b where used. Was not sufficient mileage but demanded refund because truck was left with extra gas. Was later refunded for those miles later.

Rodney M.
Évaluation :

Very satisfied w the service.

WILLIAM A.
Évaluation :

When I arrived they told me the U-Haul side was closed even though I had a reservation for that location. Once that was finally resolved I received my truck. I turned in the truck same day before closing but there was nobody there but the open sign was on. I should have taken pictures of the odometer but did not and they also billed me for an additional 72 miles that I did not travel. If U-Haul does not make this right I will never use them again (which I have used for my last 4 moves, plus my son's move, plus for any side projects that required picking up and delivering items from or to myself.

RICK N.
Évaluation :

Not a thing

Saad B.
Évaluation :

Le client n'a pas laissé de commentaire.

Eileen M.
Évaluation :

I have the call recorded from the owner Steve cussing me and calling me names. He stated that my credit card did not go through which was the furthest thing from the truth. I had him recheck and told him then he can apologize. He then apologized and called me a worthless bitch AGAIN. I have contacted corporate office and am awaiting a phone call back. I have since locked my credit card and Steve, the owner of the Auto store continues to try to put charges into my credit card. All of this is now being monitored and recorded for fraud. DO NOT USE THIS STORE!!!!

Nicholas C.
Évaluation :

I reserved a truck from avilla then had to go clear to fort wayne and the gas tank was basically empty . but overall the truck did ok and we got all moved

steve H.
Évaluation :

The unit’s gas gauge showed 38 miles to empty. I had to purchase $78.00 of gas, at &2.219/ gal. Upon returning the vehicle, the fuel gage was reading over one half. On my final bill, your company gave me credit for $24.00. Do you consider that fair ??? Will be more than happy to e-mail copy of receipt !

Katheryn V.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler W.
Évaluation :

Truck ran great and customer service was excellent, but the vehicle smelled pretty bad inside.

Kenneth T.
Évaluation :

Diane did a great job, but the rest of the staff was a bit dis-organized.

MELISSA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Reyna C.
Évaluation :

By far the dirtiest uhaul I've ever rented. Charged me $20 for gas when I have pictures proving the miliage meter and gas from pick up and drop off.

Kiersten D.
Évaluation :

We used the mobile phone check in. It took over 20 minutes for the approval process...which was cutting into our rental time. Also, this was my first time using u-haul. I was not aware that the rental truck had to be filled with gas before returning. It would’ve been nice to have that stated somewhere other than in fine print hidden somewhere. We used less than 1/4 tank and were charged over 30$...ridiculous.

Kenneth W.
Évaluation :

Le client n'a pas laissé de commentaire.

Milton T.
Évaluation :

When you get a truck and full of grass cuttings and not offer change trucks not right.

Ross G.
Évaluation :

Le client n'a pas laissé de commentaire.

andres B.
Évaluation :

Great service from the people at Fort Wayne.

Yolanda L.
Évaluation :

Le client n'a pas laissé de commentaire.

frederick R.
Évaluation :

Wash the trailer. Know the customer when they arrive, not give them the run around! After I found "the right person", this man was good about checking the light hook up.

rick F.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank C.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas W.
Évaluation :

check in was a little confusing but ended up OK. truck ran well. you need to check your emails as I rec'd eight (8) confirmations of receipt. all the same.....

Dave M.
Évaluation :

Improve customer service, become more honest !

george J.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam S.
Évaluation :

I'm 57 years old. I've never rented from a place that was so nice, so helpful, so going above and beyond on customer service. I mean, I could tell you some of the things they did to assist me but I would not want to get anybody in trouble. They were just better than having my family help me. Unbelievable fantastic experience. I would drive out of my way to rent from this location in the future. They also sell cars at this location. If I needed one I would go here. Love this place. No BS.

Derek C.
Évaluation :

Nothing. They had all of the info from online checkin and the trailer appeared to be nearly new. I was hooked up and on the way in under 5 minutes.

Steve M.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia P.
Évaluation :

No one was there at hours on Friday morning.

JACK M.
Évaluation :

Le client n'a pas laissé de commentaire.

steve M.
Évaluation :

Le client n'a pas laissé de commentaire.

jonnie F.
Évaluation :

Very friendly and work with the customer and make sure everything is ready to go for you and make sure it's safe and hooked up properly

Gene F.
Évaluation :

The instructions said a key would be locked in the back and provided a code to unlock the box. There was no lock box with a code. After searching for 10 minutes we found the keys in the cab of the truck.

Michelle O.
Évaluation :

Got billed an extra $60+ And no one ever told me why.

jim G.
Évaluation :

I was billed for two days use of the truck, when I only used it for 4 hours and only went 13 miles. I was also billed for insurance that I did not want or need. Please remedy this situation.

James S.
Évaluation :

If we could guarantee a 4x8 trailer at this location, our band would rent it 5 or 6 times a year. We live just across the street.

John G.
Évaluation :

Le client n'a pas laissé de commentaire.

Breanna M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristy K.
Évaluation :

Le client n'a pas laissé de commentaire.

Betty M.
Évaluation :

I don’t like a business telling me a truck that rents for 39.99 will be over 60.00 . Then they charge me 67.25 , so I take the truck , was told have to bring it back with a half a tank of gas, when I get in the truck it’s under 1/2. I took the truck at 4:00 pm returned it at 10:30am the next day. The person wasn’t there, so the guy said he would tell him as soon as he returned that I returned the truck! No one gave me a receipt or anything. I did put some gas in the truck, I only drove it about 7 miles - he charged me for 10 miles to begin with , I told him it would only be about 8 miles, but he insteaded , then he said he would take some money off - put it back in my checking. But instead he changed me another 58.79 out of my checking, then took another 129.67 out of my checking. I have paid 255.71 for a truck that rents for 39.99 - didn’t even have it for 24 hours- call & told uhaul , of course haven’t heard from them back , if you use this place be careful- I can not trust them again. I would have had someone move me if I had the money, but now at this moment I have bills to pay and they have my money!

brittney W.
Évaluation :

Le client n'a pas laissé de commentaire.

phil H.
Évaluation :

Give me a call and I can explain. The grounds are not trailer friendly what so ever. The staff took way too long to get me set up, my f150 wouldn't hardly fit between the car and tree I had to drive by just to get to the trailer, the staff required I back the trailer back to where I got it. There wasn't hardly room to turn my truck around let alone maneuver a trailer through there. The trailer lights were very intermittent. I checked my truck and everything was good my side of things. The lights kept cutting in and out, about got rear ended at one point. I will never use this place again. I'm used to using Welches in Bluffton amd Ossian, IN. They would get me in and out within twenty minutes, this fort Wayne location took an hour for a simple trailer. When I asked for a number to contact you guys directly I was told they don't have anything with your number on it. The office had at least one cat that I saw and had an overwhelming odor of cat urine when I picked up the trailer and dropped it off. I'm allergic to cats so I wasn't too impressed. Give me a call at 2608492134 so we can discuss this please. There's no way I'll be using this location, and a very good chance I won't use U-Haul agsin if this is the way I'm going to be treated as a customer. I shouldn't have to back uphill and around a turn when I dropped the trailer off. There needs to be a good area to drop and go.

Debra S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jyotin C.
Évaluation :

U-Haul location was good but the truck rental cab interior was not cleaned and the truck engine was rough.

Gary B.
Évaluation :

Smooth transaction. No complaints.

mark S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brad C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christy N.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joan P.
Évaluation :

Le client n'a pas laissé de commentaire.

TONIA C.
Évaluation :

Very nice gentlemen, completed the drop off paperwork

Brian B.
Évaluation :

For me the process was seamless and the owners were very helpful.

nelson G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marla R.
Évaluation :

Le client n'a pas laissé de commentaire.

ronald L.
Évaluation :

Neither your website nor the rental location could give me the gvwr of the trailer, I did not know it was stamped on the side of the trailer, I picked it up on a dark day and couldn't see the stamp, hauled it 70 miles or 1:30 hrs only to find the trailer&car in tow was too heavy for my vehicle. I expect a refund because I hauled that trailer empty for 140 miles and paid $70 for a trailer I couldn't use. Your service was useless.

JOHN P.
Évaluation :

Really nice people

JASON B.
Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS H.
Évaluation :

We dropped this truck off after hours.This location is a used car lot and it was sort of confusing at first. I had no interaction with personnel other than the after hours answering service who confirmed I was at the right place. My rating is just average as I just dropped the truck off.

mindy B.
Évaluation :

Was nervous to rent, some locations got bad reviews. This one got decent reviews so I went with it. The people were very nice and helpful, in and out quickly, no surprises with charges, and hooked everything up for me(I had no idea what I was doing!). I would definitely choose this location again.

LINDA C.
Évaluation :

The space to park the equipment was incredibly limited and parking lot very small, which made it challenging to get the equipment where it needed to go.

Jeff P.
Évaluation :

Le client n'a pas laissé de commentaire.

Colleen L.
Évaluation :

Le client n'a pas laissé de commentaire.

NICKOLAS K.
Évaluation :

No one seemed to know what they were doing. They didn't have moving blankets and then didn't tell us until we got there. They took forever to get the papers and truck ready. Nice guys but slow. However, the guy came early so we could get the truck sooner so I appreciated that

Jeff P.
Évaluation :

Le client n'a pas laissé de commentaire.

Glenda W.
Évaluation :

It took forever and he didn't seem to be sure what he was doing.

William P.
Évaluation :

Le client n'a pas laissé de commentaire.

Leigha I.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES M.
Évaluation :

Le client n'a pas laissé de commentaire.

WAYNE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rick K.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary B.
Évaluation :

Nice people. Very friendly and helpful. Even when there was a mix up on the trailer, they had no problem with swaping it out for a different one.

Joel L.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD G.
Évaluation :

Very disappointed with Uhaul. With several weeks advanced notice of where I wanted to pick up a truck, uhaul did not make arrangements to have it waiting. Instead, I had to drive 30 miles or so out of my way to pick up what I needed. Local neighborhood dealer was fine.

Lakisha N.
Évaluation :

Had mix up with rental, the salesperson wasn't very professional, or organized, poor customer service.

Mathias K.
Évaluation :

Le client n'a pas laissé de commentaire.

DIANA F.
Évaluation :

Le client n'a pas laissé de commentaire.

KIP B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES V.
Évaluation :

This location is like something from a movie, with an old man in a sweater vest running a mom-pop operation out of a small building amidst a bunch of used cars. No problem with the service; just a funky ambience. I was treated very well--no complaints about that.

JOHN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Brett N.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark H.
Évaluation :

Le client n'a pas laissé de commentaire.

NEIL V.
Évaluation :

We rented a 26 foot U-Haul truck from Auto House in Fort Wayne, Indiana and were more than disappointed with them. The truck wasn't even cleaned. It was dirty and had fifteen U-Haul blankets thrown all over. It was suppose to have a quarter of a tank of gas and was on EMPTY! I didn't realize this until I drove several miles and was running out of gas. The manager did not walk me through the rental. If he did, we both would of seen it was on empty. I called him about this. I text the manager on one of his employees cell phone a photo of the gas gauge on empty. He said his cell doesn't text message. Yea right. He told me that the U-haul drop off location would compensate me for a tank of gas. The drop off place informed me that's Auto House responsibility. So I call the manager again and he took my address down and said he'll send me a $50.00 check. Well that was two weeks ago...

JENNA V.
Évaluation :

Le client n'a pas laissé de commentaire.

GRANT Y.
Évaluation :

This location didn't have the items (pads and a lock) that we needed. It was an affiliate body shop. We needed to go elsewhere for these products. I wouldn't suggest uhaul use these locations when people have ordered items they don't have. Otherwise it was fine .

CRAIG W.
Évaluation :

Le client n'a pas laissé de commentaire.

BETH P.
Évaluation :

We were very happy with our truck. The place on N. Clinton called me several day in advance to make sure that the reservation was still in order. John was great in explaining all the driving details of the truck.

TIMOTHY C.
Évaluation :

Arrived to return truck at 4:05 pm on a Saturday. They closed at 4 pm. Who closes at 4 pm on a Saturday? The place was deserted. I was afraid to leave the truck there. Need to have a more appealing place to have a uhaul outlet.

Robert S.
Évaluation :

Stock accessories like draw bars ,wiring adapters

harsh S.
Évaluation :

Everything is fine for the next customer. Just be a little bit more informed about the UHaul process that will keep customers satisfied and stress-free. Otherwise, the personnel is helpful, considerate and extremely kind.

MICHAEL J.
Évaluation :

Just dropped the truck off... never went inside. It did look like the business was run out of someone's home though, which in itself for a uhaul place seems odd.

JOHN B.
Évaluation :

It was difficult to find, and the parking to return the truck was somewhat difficult to determine since it was dark and after hours. The location is shared with an auto sales lot, and I had passed it a couple of times before finally realizing it was also the U-Haul location. Getting the truck in was tight with the cars on the lot for sale, and the parking return for the truck was not totally clear. I just took the chance with the largest open space I could find that it was correct.

PHILIP V.
Évaluation :

Le client n'a pas laissé de commentaire.

MARLIN B.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDY R.
Évaluation :

the return location was an unmanned drop box. I disagree with ehe extra charges for fuel, but as there was no check in personnel I imagine there is no way to dispute it.

THOMAS A.
Évaluation :

Very slow in returning the vehicle but hassle free.....

LISA D.
Évaluation :

I received a car hitch and the man working at the location was not physically able to assist wih hitching the car. If I wouldn't have had my son there to assist I would have had to leave without the hitch. After the car was hitched we left, but the application was inaccurate so the car was slipping. Ultimately we had to stop at a U-Haul location for assistance and proper application of the car/hitch. Bottom line is that if U-Haul plans to continue franchising they need to ensure its with individuals who can supply the necessary customer service and assistance.

Timothy R.
Évaluation :

Le client n'a pas laissé de commentaire.

JEREMY S.
Évaluation :

Make sure your enclosed trailers don't LEAK!!!!!

JEFFREY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page