Customer Reviews for Auto House
(U-Haul Neighborhood Dealer)

652 évaluations

1611 Lincoln Ave   Waukesha, WI 53186
(Next to Hop-It BP)

(262) 544-1165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(262) 544-1165

1611 Lincoln Ave
Waukesha, WI 53186
(Next to Hop-It BP)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 3h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy M. 
Évaluation :
5

Friendly accommodating staff. Excellent customer service. Convenient location.

EWIN M. 
Évaluation :
5

Great company

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belem S. 
Évaluation :
1

Worst experience ever. He could not find my reservation. Had to do a new one, which took another 30 minutes. He saw that I was black and treated me horribly. Left out important fee information at the end he added mileage.

SHENITA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
3

Easier self check in process

Dylan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliana P. 
Évaluation :
5

TERRIBLE online experience but the supplier on-site was fantastic. Im 31 and live on my phone â€" I should be able to figure it out

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V. 
Évaluation :
4

Nothing at this time.

Jim J. 
Évaluation :
4

The truck we rented was very clean and easy to use. The staff was very helpful and friendly. Extremely flexible with our schedule as well.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol R. 
Évaluation :
1

The location didn't have very good signage and was closed on the day I was scheduled to drop off. I had difficulty using your online check in, the system kept freezing up, I did get a call after dropping off because of the comment I made on your survey request. The rep on the phone was very nice.

Steven H. 
Évaluation :
1

The guy at the dealership was rude and made me wait over 20 minutes to get truck I already paid for. After I told him I had a baby in the car and all I needed was the keys, he then told me I could go up the road and go to another uhaul dealer. Rude, unprofessional, I will not be back.

Aaron B. 
Évaluation :
5

Owner was very pleasant to work with and very helpful during the process with questions I had.

Gordon D. 
Évaluation :
5

Easiest uhaul experience yet. Fast checkout and check-in. Very happy.

Mariah H. 
Évaluation :
5

Easy drop off and check out procedure. Plenty of space to back in trailer after use.

Chad L. 
Évaluation :
5

Quick and easy. Final cost landed right where expected.

Michael W. 
Évaluation :
3

This location doesn't coordinate with the move and rentals of the truck only for the 1 way move. But was better then running to Ann Arbor to pick up the tralier.

GregoryR Z. 
Évaluation :
3

Make sure that what the customer orders is actually available. I did not get 2 of the items that I ordered which made moving harder and more time consuming.

Brad T. 
Évaluation :
3

I did not like that everything had to be done on a smart-phone. I don't have a smart-phone and everything was very confusing. What is wrong with doing everything on paper with a pen? Even trying to register on a computer thru email could not be done and was told to use a smart-phone. I doubt I would use your service again if I have to do everything on a smart-phone!

bonny P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

None. The process was easy and Tom Michaels was very pleasant to work with.

Jerome F. 
Évaluation :
5

Great overall experience, I will always come to this location.

ANDREW S. 
Évaluation :
4

Service was great. Have a location in Pewaukee.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHY J. 
Évaluation :
5

Rien

James P. 
Évaluation :
5

The booking process was frustrating and inaccurate. I requested a truck in a location closer to my home and the location was changed multiple times to ares that we're significantly further from my home, resulting in increased mileage charges.

ELLA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD V. 
Évaluation :
5

Nothing. The truck pickup was simple and quick

JAY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
4

Amical

GARY B. 
Évaluation :
5

Was happy that Tom reached out to see how things were going and went over drop off procedures with me. Had excellent communication and coordination for dropping off vehicle. Great folks at this location!

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramond W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela Z. 
Évaluation :
5

Have someone on site. Fix the website for checking in

Daniel S. 
Évaluation :
4

I really hate to engage with UHAL Forever! When I submit my order I clear said NO to the Protection Plan but finally they charged me 14USD as the Protection Plan. Its kind of stealing money from the Customer rather doing a fair business. Worst to the Worst you U-HAL

Narayana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL V. 
Évaluation :
3

One tire went flat less than 8 hours after pickup, had to call roadside to get it replaced. Also, no rental pamphlet or other paperwork was given to me at time of rental.

BRYAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN J. 
Évaluation :
5

Well done in all regards. Thanks!

carl B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TIFFENY H. 
Évaluation :
5

No improvement needed. Great service, convenient location and quickly in and out. 

john A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART C. 
Évaluation :
5

The staff made the pick up and drop off easy. Much appreciated.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
2

For some unknown reason, I was charged an additional $21.00. Please explain...

Thomas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Great experience. Clean equipment, quick pickup and effortless return. I'll definitely rent from this location again.

Robert H. 
Évaluation :
5

Appeared to be fine. I used the U-Haul app to drop off the car and the keys so I didn't meet anybody as it was after hours.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

The entire pickup process, after the online reservation, was 10 minutes. Great service.

TINA A. 
Évaluation :
5

Very helpful!

Kathy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
1

I was charged $8 for safe tow coverage that I did not want or order. The overhead door was sticking and very difficult to open. It really pisses me off when a company rips me off, even if its only 8 bucks.

Douglas L. 
Évaluation :
5

The first drop off location suggested by customer service was not accepting trailers. Auto House was the second drop-off location, and was very friendly. Did not like having to go to a second location.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
5

No changes needed!

Theresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Great Service! This is my favorite UHaul location.

DAN Q. 
Évaluation :
4

Did not have the second furniture dolly I requested. Made the move more difficult due to the distance from the apartment to the parking lot. The AP for returning the vehicle is terrible. A little out of sequence. Need to tell the customer that they will need the following information, before they turn the keys in or drop them in the drop box. Tough to take a picture of the mileage when the truck is already locked. it took three cell phones to get the AP to recognize my location. Will never go to a off site location again. U haul changed it on me, after i reserved a unit at a Uhaul store location. The location was less than 2 blocks away, really? they couldn't get the truck to the original location where I could have gotten the equipment I reserved.... they were also one blanket short in the count.

Jamie B. 
Évaluation :
4

Don't overcharge after returning!

Jim O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
3

Better customer service

Diana H. 
Évaluation :
5

Absolutely great experience!

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Everything was handled professionally and to my complete satisfaction.

bruce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alissa D. 
Évaluation :
4

I would like to give a review of the U-Haul Rental System not just the Rental Partner/location. The people I dealt were very helpful, but the rental system allowed me to rent equipment to tow my car but didn't tell me my car (2008 Toyota Prius) wouldn't fit on the tow dolly even though the tow vehicle and the being towed vehicle is input into the rental system. Bumper facia and below would be damaged and torn off if I were to pull/push the car onto the tow dolly. I should not be able to rent a tow dolly for a car that it's not suited to fit. Hopefully U-Haul management will reimburse me for my charges. On top of the expense, hours were wasted trying to get this to safely work but no luck there.

Dean D. 
Évaluation :
5

Besides the computer system having some troubles when we got there, over all a good experience

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Customer service was top notch but uhaul gave away my 26 foot truck so I had to use a 20 foot truck. Warning was given the day before and no other notices were sent.

Sam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

Everything was to an expected standard

peter G. 
Évaluation :
5

Great Service Helpful answered all our questions

robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

I spoke with and arranged to rent my truck from Silvernail Car Center. Despite having talked on the telephone with them TWICE to confirm my reservation well in advance of pickup, they emailed me, WHILE I WAS DRIVING TO THEIR LOCATION, to say that my rental was going to come from Auto House. Of course, reading emails while driving is a distracted driver and illegal, so I didn't find out about the change of rental locations until I arrived at Silvernail Car Center. TERRIBLE CUSTOMER SERVICE FROM SILVERNAIL CAR CENTER. Excellent customer service from Auto House.

Micheal T. 
Évaluation :
5

I rented a 5x8 trailer. It was clean on the inside and worked flawlessly. Pickup and drop-off were easy.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

the service was right on. no problems or wait it made my move very easy

cherly N. 
Évaluation :
5

Great experience! No issues at all.

mike S. 
Évaluation :
5

I booked a rental in April to move in mid-June. They called to confirm the day prior and changed the pick up to a location not far away, but with hours that I would not be able to pick up during. They refuse to transfer the equipment to a different location 6 miles away and claim that there were no other trailers available anywhere between Milwaukee and Des Moines. They said that it is moving season so it is hard to get available equipment, which is why I booked it so far in advance. This exact same thing happened for my previous two moves as well. They upgraded it to a much larger trailer and assured me that it was compatible with my car. Upon looking into this further, it was absolutely not compatible and I am glad I caught this before I picked it up. I called back later that night and they somehow now had the trailer I was looking for at the location I requested. U-haul is incredibly unreliable and has poor customer service in ensuring that reservations are honored. Unfortunately U-Haul was the only company in the area that offered one way trailer rentals, but in the future when I need a moving truck or a same day rental, I will never choose u-haul for my move and will not recommended it to others.

Kelly B. 
Non les évaluations ont été soumises pour cet établissement.

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