Customer Reviews for Auto House
(Concessionnaire U-Haul dans le voisinage)

614 évaluations

1611 Lincoln Ave   Waukesha, WI 53186
(Next to Hop-It BP)

(262) 544-1165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(262) 544-1165

1611 Lincoln Ave
Waukesha, WI 53186
(Next to Hop-It BP)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 3h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. The truck pickup was simple and quick

JAY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
4

Amical

GARY B. 
Évaluation :
5

Was happy that Tom reached out to see how things were going and went over drop off procedures with me. Had excellent communication and coordination for dropping off vehicle. Great folks at this location!

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramond W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela Z. 
Évaluation :
5

Have someone on site. Fix the website for checking in

Daniel S. 
Évaluation :
4

I really hate to engage with UHAL Forever! When I submit my order I clear said NO to the Protection Plan but finally they charged me 14USD as the Protection Plan. Its kind of stealing money from the Customer rather doing a fair business. Worst to the Worst you U-HAL

Narayana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL V. 
Évaluation :
3

One tire went flat less than 8 hours after pickup, had to call roadside to get it replaced. Also, no rental pamphlet or other paperwork was given to me at time of rental.

BRYAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN J. 
Évaluation :
5

Well done in all regards. Thanks!

carl B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TIFFENY H. 
Évaluation :
5

No improvement needed. Great service, convenient location and quickly in and out. ðŸ'

john A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART C. 
Évaluation :
5

The staff made the pick up and drop off easy. Much appreciated.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
2

For some unknown reason, I was charged an additional 21,00 $. Please explain...

Thomas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Great experience. Clean equipment, quick pickup and effortless return. I'll definitely rent from this location again.

Robert H. 
Évaluation :
5

Appeared to be fine. I used the U-Haul app to drop off the car and the keys so I didn't meet anybody as it was after hours.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

The entire pickup process, after the online reservation, was 10 minutes. Great service.

TINA A. 
Évaluation :
5

Very helpful!

Kathy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
1

I was charged 8,00 $ for safe tow coverage that I did not want or order. The overhead door was sticking and very difficult to open. It really pisses me off when a company rips me off, even if its only 8 bucks.

Douglas L. 
Évaluation :
5

The first drop off location suggested by customer service was not accepting trailers. Auto House was the second drop-off location, and was very friendly. Did not like having to go to a second location.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
5

No changes needed!

Theresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Great Service! This is my favorite UHaul location.

DAN Q. 
Évaluation :
4

Did not have the second furniture dolly I requested. Made the move more difficult due to the distance from the apartment to the parking lot. The AP for returning the vehicle is terrible. A little out of sequence. Need to tell the customer that they will need the following information, before they turn the keys in or drop them in the drop box. Tough to take a picture of the mileage when the truck is already locked. it took three cell phones to get the AP to recognize my location. Will never go to a off site location again. U haul changed it on me, after i reserved a unit at a Uhaul store location. The location was less than 2 blocks away, really? they couldn't get the truck to the original location where I could have gotten the equipment I reserved.... they were also one blanket short in the count.

Jamie B. 
Évaluation :
4

Don't overcharge after returning!

Jim O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
3

Better customer service

Diana H. 
Évaluation :
5

Absolutely great experience!

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Everything was handled professionally and to my complete satisfaction.

bruce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alissa D. 
Évaluation :
4

I would like to give a review of the U-Haul Rental System not just the Rental Partner/location. The people I dealt were very helpful, but the rental system allowed me to rent equipment to tow my car but didn't tell me my car (2008 Toyota Prius) wouldn't fit on the tow dolly even though the tow vehicle and the being towed vehicle is input into the rental system. Bumper facia and below would be damaged and torn off if I were to pull/push the car onto the tow dolly. I should not be able to rent a tow dolly for a car that it's not suited to fit. Hopefully U-Haul management will reimburse me for my charges. On top of the expense, hours were wasted trying to get this to safely work but no luck there.

Dean D. 
Évaluation :
5

Besides the computer system having some troubles when we got there, over all a good experience

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Customer service was top notch but uhaul gave away my 26 foot truck so I had to use a 20 foot truck. Warning was given the day before and no other notices were sent.

Sam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

Everything was to an expected standard

peter G. 
Évaluation :
5

Great Service Helpful answered all our questions

robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

I spoke with and arranged to rent my truck from Silvernail Car Center. Despite having talked on the telephone with them TWICE to confirm my reservation well in advance of pickup, they emailed me, WHILE I WAS DRIVING TO THEIR LOCATION, to say that my rental was going to come from Auto House. Of course, reading emails while driving is a distracted driver and illegal, so I didn't find out about the change of rental locations until I arrived at Silvernail Car Center. TERRIBLE CUSTOMER SERVICE FROM SILVERNAIL CAR CENTER. Excellent customer service from Auto House.

Micheal T. 
Évaluation :
5

I rented a 5x8 trailer. It was clean on the inside and worked flawlessly. Pickup and drop-off were easy.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

the service was right on. no problems or wait it made my move very easy

cherly N. 
Évaluation :
5

Great experience! No issues at all.

mike S. 
Évaluation :
5

I booked a rental in April to move in mid-June. They called to confirm the day prior and changed the pick up to a location not far away, but with hours that I would not be able to pick up during. They refuse to transfer the equipment to a different location 6 miles away and claim that there were no other trailers available anywhere between Milwaukee and Des Moines. They said that it is moving season so it is hard to get available equipment, which is why I booked it so far in advance. This exact same thing happened for my previous two moves as well. They upgraded it to a much larger trailer and assured me that it was compatible with my car. Upon looking into this further, it was absolutely not compatible and I am glad I caught this before I picked it up. I called back later that night and they somehow now had the trailer I was looking for at the location I requested. U-haul is incredibly unreliable and has poor customer service in ensuring that reservations are honored. Unfortunately U-Haul was the only company in the area that offered one way trailer rentals, but in the future when I need a moving truck or a same day rental, I will never choose u-haul for my move and will not recommended it to others.

Kelly B. 
Évaluation :
4

The staff was quick and efficient.

Scott K. 
Évaluation :
5

Friendly efficient would totally using again

margaret S. 
Évaluation :
5

Like visiting old friends each and every time. Easy to work with and over the top helpful during hook up.

Mike L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
4

We did the automated pick up on a Sunday. Every worked smoothly and easily.

Charles S C. 
Évaluation :
3

There was lots of scratches on the vehicle all on the top edges and most of the truck was clean. Did what any other truck would do get the job done. I was more worried if I would be charged for those previous damages with the scratches on the top edges. But I wasn't fortunately. However the availability of the vehicle came in real handy in my time of need if I had to rate out of 10 on my overall satisfaction 7,5/10

Maria V. 
Évaluation :
5

Great experience. Staff was incredibly helpful and got me in and out quickly at pick up and drop off.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Excellent

Henrys A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Have a little friendly of staff at rental place. No hi how can i help or anything. Very dry and straight to business without the friendliness.

Joseph R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Very friendly service and the truck and equipment worked great

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARAORBRUCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice F. 
Évaluation :
4

When I request a refund for a service, don't delay the process to take over 31 calendar days or 20 business days just to initiate a 5 business day refund. This is very unacceptable and I would like to discuss ways to compensate for this inconvenience and disrespect.

Robert G. 
Évaluation :
5

We have used this location several times in the past and will continue to do so. The staff is very friendly and helpful. We have and will continue to recommend this location.

Peter S. 
Évaluation :
5

Great service and highly recommend!

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick W. 
Évaluation :
5

Tom is a longtime owner of the station and met us when we came to pick up the trailer. He was knowledgeable and courteous - did a great job.

dan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irfan B. 
Évaluation :
3

There was some confusion with the online reservation - I thought I had reserved the truck at a nearby location (less than 1 mile away). It wasn't a significant issue, but it did result in an initial delay. Once we got to the right spot things went smoothly.

Pam K. 
Évaluation :
4

The one guy I dealt with on the phone from here was kind of rude both days I talked to him as well as when we picked up the truck - but when we returned the truck the person behind the counter was very polite and helpful. Also when renting on online thinking your pick up will be at that location only to find out you have to go 15 miles MORE to pick up AND drop off is crazy - but I don't think we should have to be responsible for the extra miles on that one. Kind of shady if you ask me -

Teresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane S. 
Évaluation :
4

The back door was not working properly and could not be opened from outside.

Raison B. 
Évaluation :
5

this location was excellent in their service and saved the weekend--we had a truck reserved for 10am at your corporate store less than a mile away,they called me @ 9am to say there was no truck available-except in the city of Milwaukee. The employee that called did not try to resolve the issue. I looked up U-Haul myself and found the closer location. POOR CUSTOMER SERVICE !!!

michael R. 
Évaluation :
5

Your app sucks balls.

Erik R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jo F. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page