Customer Reviews for Auto Matters Ltd
(U-Haul Neighborhood Dealer)

Évaluation :

3

There was no one there upon drop off as, again, we were later than we intended on being due to the pick up location being so out of the way.

Évaluation :

2

When advised by the one-way booking team of this pick up location is was not clear that the location was a u-haul partner and not a flagship store as such I did not receive the dolly requested with my rental. Also the partner was unfamiliar with how to add an additional authorized driver to the rental aggreement which required a long call and follow up support from contact centre. I appreciated that the truck was clean and in good working order. And the service I received at the pick up location was friendly albeit slow. I would recommend more training/support for this u-haul partner. Additionally, I would not recommend this location as it is not near my start location, nor close to those I know in the area.

Évaluation :

3

Using the mobile app was a pain.

Évaluation :

5

everything is good

Évaluation :

1

I picked up a truck today morning for 2 hours and I drop off on time which supposed to charge me around 60 dollars but the cut 128dollars from my credit card. I don't know why?

Évaluation :

5

The gentleman working was very friendly and helpful

Évaluation :

1

Location did not know how to add an additional driver to the contract, my partner had to had them selves to the contract. Nor did they know how to operate the portal that is used for Uhaul. Truck was not clean when i received the keys and moving blankets were missing. Truck was previously parked in a snowbank and was stuck when we arrived to take the truck, parking lot was not maintained after the snow storm earlier in the week resulting in the tow truck that arrived to help getting stuck. owner/manager of the lot was less then helpful when it came to dealing with the whole situation. He later drove off without signing for the tow truck.