Customer Reviews for Auto Medics of McDonough LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

Representative did not offer more mileage when my trip was already 40 miles, they only gave me 35 miles. I had to pay for the additional miles.

Évaluation :

1

This location vehicles are not in operational condition due to multiple lights on the dash was illuminated and when I reach out to company they would not accommodate me as far some type of discount based on vehicle.. Door closure sensor was faulty which kept saying close door and tire pressure was faulty with front tire with about 75psi and rear about 55psi .. I will not be renting another U-Haul.

Évaluation :

5

Excellent customer service.

Évaluation :

1

Better return app

Évaluation :

1

Promised credit due to mileage issues was rescinded by owner of the pickup location. I was cheated out of my money and as a customer of over 25 years , I feel very betrayed. My Facebook page will tell my story.

Évaluation :

3

The low tire pressure light kept coming on. I asked before I left but the guy said it was seatbelts. I knew it was tire pressure but the words didn't show up until after I was driving. They weren't rude. But they weren't friendly. They WERE efficient

Évaluation :

3

The van was pretty dirty when I got it, and I was just hoping U-Haul wouldn't charge ME for it. When I returned the van, half an hour ahead of closing on Friday, the clerk said he'd check it in "soon," and assured me I could leave. But apparently that was not done til Monday morning. So I was kind of in a state of uncertainty as to whether I'd be getting charged extra for returning it late. But a U-Haul rep called me on Saturday to ensure that I'd returned it and assured me that everything was fine.

Évaluation :

2

Greet and walk the customer thru the whole process to build a level of trust instead of rushing thru the process. Then I get overcharged for my transaction making pissed poor excuse on how the overcharge happened after fact.

Évaluation :

5

Excellent 

Évaluation :

5

Quick and easy rental. Friendly personnel.

Évaluation :

5

EASY SIMMPLE PROCESS

Évaluation :

3

Stop charging 0,99 cents per mile and the rental rate. This truck was nasty and only had a quarter tank of gas. .

Évaluation :

1

I was charged $95 for the rental of the 10” truck but the truck is advertising for $19.95.

Évaluation :

5

In-out picking and dropping off.

Évaluation :

3

One tire sensor needs to be replaced.

Évaluation :

1

OH MY GOD! WHAT A NIGHTMARE! I have NEVER had a bad experience with U-haul until I ran into these characters! MY FAULT I did NOT take pics, had I done that I would have received a refund but my advise is DO NOT RENT FROM THIS LOCATION! Our vehicle had feces on one of the walls, and was filled with maggots and flies and the floor was dirty as if thrown into the back! Why didn't we take pics? First just outright surprised 2nd it was super hot and no matter what we still had to move and this location was closed for the rest of weekend so we couldn't get another truck 3rd the priority was get it cleaned and GET OUT PIcs didn't come to mind until AFTER we were done (DUMB on my part) So renter BEWARE if you want to take a chance on renting from them .... #1 INSPECT vehicle thoroughly #2 if you're in a rush and don't then u might end up cleaning someone else's mess but under NO CIRCUMSTANCES make my mistake and DO TAKE PICS!

Évaluation :

5

My experience at this location was superb. The front desk attendant was very friendly and personable; she made me feel like I was someone special. In addition, she was quickly attentive to my needs upon receipt and return of the vehicle. What a pleasure!

Évaluation :

5

1st time going to this location. Friendly, prompt, & professional

Évaluation :

1

Gas was not at 3/4 tank and I was charged for putting it right back where it was I have photos to prove. Unacceptable.

Évaluation :

5

The lady that helped me was very friendly and thorough in her explanation of the rental contract and procedures.

Évaluation :

5

The truck I rented was old the front end shook so bad when on a bumpy road also the tail gate or door would not hardly open and close and the cab had left over items from the previous move

Évaluation :

3

Your truck was low on oil, I asked the person on duty for a quart of oil and he said they didn’t supply oil and that the oil capacity was sufficient to accommodate the shortage.

Évaluation :

5

The entire experience was great! From the booking through the return. I was able to get a reservation very quickly and got great assistance with the setup. I had a bad experience with another local U Haul dealer but this one more than made up for it.

Évaluation :

3

Turn truck in a day early could not tell me if I got a refund

Évaluation :

5

This is by far the best location ever!! Both Jessica and her husband J was awesome and provide unbelievable great service. They was on point and helpful. Couldn't have it any better! They both are just awesome!.

Évaluation :

5

Nothing. Everything was great

Évaluation :

5

This is an awesome UHaul place. Lots of trucks, van and trailers to choose from and great customer service. This place also service cars. It would be nice to widen the parking lot to accommodate customer getting their car service and customer picking up their UHaul.

Évaluation :

1

No lights worked on trailer

Évaluation :

1

I returned the Uhaul to this location while it was closed however, it was not well maintained or professional looking whatsoever.

Évaluation :

3

Rented equipment for one day and was charged for two. I'm guessing he didn't see the trailer setting in the place he told me to put it. It was an before business drop off. I'll not believe or trust him next time to check the trailer in on time.

Évaluation :

4

Not rip off customers on the gas!!! We only drove 40 miles added 2 gallons of gas and then were charged for 5,3 gallons!!!! NO WAY THIS WAS CORRECT. My bad for not taking a picture but you won't get me again!!!!

Évaluation :

2

I was told that I would receive a credit for gas but my charges do not reflect that. I picked it up on 1/4 tank and dropped it off with almost 1/2 tank. Also, the truck had a oil leak that spilled onto my new driveway.

Évaluation :

1

The location switched the trucks and charged me for an extra 300 miles. They did not turn the truck in until the next day.

Évaluation :

5

The guy is very nice very cordial very professional

Évaluation :

1

Those people don't need to be renting truck, they expect customers to wait while they sell penny candy instead of renting trucks. They also need to speak better English to conduct business. This not the first time I had problem at this location. If I ever is ask to pick up a truck there I will use another company.

Évaluation :

3

Uhaul changed my pick up location twice. Each time sending me down the road with a promise of additional miles to cover the inconvenience. Returned truck to a location uhaul requested to help them out by getting the truck to a location they were short. After all that I still had to pay for additional miles since I drove about 60 miles to return the truck where they asked me to. Classy move

Évaluation :

1

This was the worst experience I have ever had with U-Haul. I have used the company before and have never experienced anything like it, such as miscommunication, poor customer service, incorrect information being inputed into the system and yet alone, discrimination.

Évaluation :

3

The vehicle was absolutely filthy! It had mud on the floor board, spilled drinks on the center console and doors including cigarette ashes and what appeared to be other stuff in the door panels. The truck smelled absolutely awful. I actually drove it straight home and wiped it down myself and left the windows down to try to air it out. It was by far the most disgusting vehicle I have ever rented from Uhaul! I use to work for Uhaul corp. until a few months ago and no way would this vehicle be rented out from a corporate location but this was just from an authorize dealer so take that for what it is worth. If I didn't absolutely need the truck I would have never taken the vehicle in that condition. It will make me think twice about renting from a dealer and not a corporate location. Disappointed!

Évaluation :

1

This was the worse experience I had ever had with a U-Haul moving company. This lady at the Lithonia Georgia location was terrible,

Évaluation :

4

Very professional and efficient. I would use them again.

Évaluation :

5

Excellent