Everything Clean, looks new, The owner he so nice 👍🏽
Pongsapon J
Customer Reviews for Auto One
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was there but the keys were not. I was unable to get at requested time and had to wait. I also opted for self service pick up but was unable to do so. I also reserved for 2 different utility dolly's and 12 furniture pads, all of which were not provided. Customer service was kind and helpful though. Truck was given with under 1/4 of a tank of gas.
Bradley LA+++++++++++++++
Victor RExelente
Denis HCustomer service at this location is trash terrible disrespectful and horrible I would never Recommend this location to anyone a complete rip off I know for a fact I did not use 30 miles in mileage yet was charge for it but it’s okay they can have that will be my last time the only reason I even rented from this location is because my regular and main location did not have the size I wanted available but next time I will just wait these people will not get my business again!
Conrad CDo not over charge.
ruben cVery quick and efficient. The young man working there came out to greet us, explained the process and helped hook it up.
Marie CService to get lights working was wonderful.
Mark SNothing really everything was exactly what I expected and more I was a great location to where I was moving
Wayne AWas told I was able to drop the vehicle off after hours since they closed at 5 but wasn't told about a $20 fee for doing so. Also was charged $7 for fuel even though the vehicle was returned with more fuel than it was rented with.
MIGUEL cThe truck was dirty, cup holder in front full of water. The tire indicators were constantly on.
Sandy MNot much. Personnel at front desk were efficient and friendly
thomas kExcellent service and agent allowed a late return. Je la recommande fortement.
gary eMake sure the truck is actually ready upon pick up. If it isn't, a simple phone call will do. Make sure the truck doesn't sound like it's going to fall apart while driving. Make sure to put the customers rented items in the truck. 3 times going back and forth is a little too much. Make sure the customer doesn't wait 45 minutes for a gate code late at night while trying to drop it off.
Shannon PStaff was very nice and accommodating. Even made recommendations that saved me money!
Aaron BGreat customer service and informative.
Luis LMore inventory
Lee AI was charged an overnight fee because their location was closed on Sunday. NOT MY FAULT
Alejandro GWe would have preferred renting the truck closer to our location in Boynton Beach, FL. Any dealer we spoke to, told us they couldn't guarantee a truck until the morning we needed it. We finally made the reservation via the 800 number. So we went to West Palm Beach, a 15 mile drive, to pickup the truck. At Auto One, Kenny was great and very helpful. However, when he went to the computer to finalize our reservation, the truck we were renting didn't show up in his computer system. Then when his manager finally did it online remotely, it charged us too much money, which they then corrected. Also, we reserved a hand dolly and a floor dolly, which we definitely needed because we were moving from a third floor apartment, Kenny told us that they never have that type of equipment. When we spoke to the UHaul rep the day before at the 800 number, they guaranteed us that these dollies would be available. We had agreed to pay more for this equipment. Kenny told us that if we drove to the UHaul store in Boynton Beach they would have the dollies, as they are UHaul, not a dealer. So we drove 15 miles back to Boynton Beach, only to find out that any dollies that this location has, were already reserved. Even though we had an elevator in our building, our moving helpers had to carry furniture and boxes (only one or 2 at a time), which greatly increased the length of time needed to load the truck. We were paying these people by the hour. It took us twice as long as it should have taken, with much more effort.
Richard CAwesome location and super easy in and out!!
Annie DThe mobile phone check in process is confusing and I was on on for UHaul customer service for 45 long minutes waiting for clarification.
CHRISTIAN MSuper easy and quick.
ERICK SGreat experience using the vehicle, but this area is an absolute dead zone. I lost access to the app and internet and couldnt share important information in regards to my rental vehicle. After traveling precisely 29 miles and adding $8 of fuel at the gas station, upon delivery it was stated that the gas was below initial pick up which was incorrect. Pick up was a challenge due to the fact i had limited service which was frustrating, but thankfully the employee named Chris at the location helped a lot by processing and providing the rental.
CHRISTOPHER HI had issues in signing in to return my dolly last night Was unable to log into uhaul app to return my dolly So i had to drop it off at location 452 s congress ave and to pictures to confirm drop off
Quinton R