Évaluations des clients Auto Plus Sales and Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Auto Plus Sales and Service

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jordan B. le

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Le client n'a pas laissé de commentaire.

Angela B. le

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Le client n'a pas laissé de commentaire.

James B. le

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They charged me a $ 60.00 deposit and when I turned it in in Conway, Ar. They said they owed me nothing. I said what about the $ 60.00 deposit and they told me they did not owe me anything. I text uhaul right away but they never responded. I would not advise anyone to use uhaul.

Ken L. le

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Le client n'a pas laissé de commentaire.

Ariane G. le

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Nothing the service was excellent, the truck was in a great shape and clean and the staff was quick and very polite will definitely rent and recommend this center again!

Erica G. le

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Le client n'a pas laissé de commentaire.

Jamie C. le

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The man who helped me was very friendly and helpful. It is on Main street, so of course a very urban area but I'm from Dayton and it didn't bother me. The parking lot was a little small so a little harder for someone like me (that is used to a tiny car) to navigate but I made it just fine. I would recommend them. I was helped right away with no issues.

Melinda S. le

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Le client n'a pas laissé de commentaire.

connie H. le

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Le client n'a pas laissé de commentaire.

Quanesha V. le

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Le client n'a pas laissé de commentaire.

Brett G. le

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Le client n'a pas laissé de commentaire.

Brett G. le

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WHEN SOMEONE RESERVES AND PAYS IN ADVANCE AT A LOCATION, ITS NEEDING MADE CLEAR ON A PROFESSIONAL LEVEL THAT THE EQUIPMENT "IS RESERVED AT THAT LOCATION" OR AT LEAST PREWARN CUSTOMERS THEY MAY HAVE TO TRAVEL TO PICK UP AT THAT TIME IT IS NEEDED!!! ALSO, PUT ON THE SITE AVAILABILITY 24/7 FOR CUSTOMERS TO TALK TO SOMEONE L VIA LIVE CHAT AND ENSURE YOUR PEOPLE AT CORPORATE OFFICE WHEN CUSTOMERS NEED SOMETHING THAT THEY DON'T GET PLACED ON HOLD AND FORGOTTEN ABOUT AND AT LEAST CALL THEM BACK IF THE CALL IS DROPPED!!!

bienvenue B. le

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It’s was great

MONIQUE S. le

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Le client n'a pas laissé de commentaire.

Kara T. le

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Le client n'a pas laissé de commentaire.

James O. le

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Ignition was very difficult On line checkin was o long in a very unsecured lot.

Raffi-nee A. le

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Le client n'a pas laissé de commentaire.

Danielle L. le

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The pickup process was smooth and the associate who helped me was excellent. However, the location is not an area of Dayton I would recommend a friend go to alone. Again, the people we interacted with were very pleasant but the homes and streets nearby are not well maintained.

Derrick W. le

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We were just handed the keys to the truck never got a proper inspection . We were charged for a dolly & never got one. When we said something about it we were 1st told we had to grab it on our own, then was told it was one on the back of the truck.

Justin C. le

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When i went to pick up my truck, there was a nation wide server outage. I waited at the lot for over an hour. I didnt realize it until i dropped off the truck that they cut my 4ihrs to 46hrs. I turned it in "1hr late" according to the contract. I will be calling if I get charged a late fee.

William N. le

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Le client n'a pas laissé de commentaire.

Devan A. le

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Le client n'a pas laissé de commentaire.

siera D. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Dianna W. le

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Le client n'a pas laissé de commentaire.

Pamela W. le

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The employees where very polite, and the person that did my paperwork really helped me because I didn't know how to do it on line.

William H F. le

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Rental truck had a right rear tire with a slow leak. That should have been noticed and fixed before renting the truck.

eric C. le

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Everything went great.

dawn C. le

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Le client n'a pas laissé de commentaire.

Shaun F. le

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Le client n'a pas laissé de commentaire.

Joyce S. le

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Le client n'a pas laissé de commentaire.

Kari M. le

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Le client n'a pas laissé de commentaire.

Mikel H. le

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Le client n'a pas laissé de commentaire.

Latwana J. le

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My experience was very pleasant I had my U-Haul for only 4 hours and because my movers were a bit late I was able to keep my truck an hour over the schedule time with no fees added on... After a busy move like mine that was the best news

Bill S. le

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The Main Street location was rather dumpy, but they had the trailer that I wanted, so my moving adventure was a success. Most of my time was spent at your location at 234 N Springboro Pike. They were awful! Despite 3 visits at which I told them I would be picking up a trailer -- in addition to the hitch that they installed on my car -- no trailer was ever reserved! I will never go back there, unless the hitch falls off.

PATRICK B. le

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Joseph did a great job getting our paper work completed and us on the road.

Crystal B. le

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Sometimes hard to get in and out with the location being a car lot

Katie K. le

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Le client n'a pas laissé de commentaire.

michelle W. le

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Very friendly and no hassle with getting the rental

Jason F. le

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ID check ahead of time, not during pickup process. Streamline the check out process. Do you really need photos of the truck being clean unless there’s an issue?

Charles S. le

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Le client n'a pas laissé de commentaire.

mitesh P. le

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Upon pickup, the UHaul was at 1/8th a tank of gas, which required me to fill up prior to my journey. The person who completed the paperwork for the UHaul at this location also chose a return location 18 miles away from my arrival destination (without asking me, even though there were return locations within 4 miles). This added an extra 18 miles to my trip to return the UHaul, causing me to go over my mileage limit and incur an additional mileage fee.

Annette J. le

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good job

Mark S. le

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The computer system went down the manager was very apologetic and went above and beyond by sending his assistant to another store to process my contract. That was great customer service.

Ronald D. le

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Le client n'a pas laissé de commentaire.

John A. le

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Very little wait time to pick up since I reserved the truck online and the manager was efficient and pleasant, The manager also handled the return and again quickly inspected/notified me of the mileage used final cost which was less than the estimate.

Lavern W. le

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Nothing Everything was Great Keep up good work

kurt A. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Owner/operator put illegal charges on my card and did not reimburse after corporate instructed him to.

Jeffery C. le

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Great guy!

lamar C. le

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Le client n'a pas laissé de commentaire.

Chataun D. le

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Le client n'a pas laissé de commentaire.

Kim G. le

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nothing service was excellent

AARON H. le

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Great service all the way around

Jennifer B. le

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I feel like I was over charged and I can not get anyone from the location to call me back! It was estimated at $78 for 35 miles!! I only drove it 15 miles tops!! I would like someone to contact me please and thanks!! Jennifer Brocar 9372701228

Gabriel T. le

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Le client n'a pas laissé de commentaire.

stephen H. le

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Great experience, very professional, will rent again from Auto Plus.

James S. le

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When the vehicle I had was in park and turned off it started rolling down the small decline of a drive way. Kick my we were close enough to it to jump in and stop it. The price is also misleading. I expected to pay around 40 to 50 for the 10ft truck I got and ended up paying almost 100 dollars all together. I will never use uhaul again.

Nikole A. le

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Le client n'a pas laissé de commentaire.

Danae K. le

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You need a mechanic the truck sounded awful from start to end and plus it wasn’t the equipment that I chose. I only needed a van. I didn’t get what I ordered.

alichia V. le

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The staff was very friendly and helpful.

MIKE T. le

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Le client n'a pas laissé de commentaire.

Norton J. le

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There are 3 location within 3 miles of my house yet I had to drive clear across town to a not so nice neighborhood to pick the trailer up. Will contact the local dealer next time I rent some equipment.

Gorothella W. le

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Get more U-Hauls lol over all great

Jakora B. le

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Expensive

Jeff D. le

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Location was small, but the workers were professional and friendly.

STEVEN S. le

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Le client n'a pas laissé de commentaire.

CHARLES S. le

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Staff was excellent. Very personable.

Charles T. le

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Le client n'a pas laissé de commentaire.

Riverside Nursin R. le

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Joe Daoud always gives excellent customer service! He treats my transaction as if it is the most important of the day! Thank you Joe.

JERRY H. le

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Would be nice if the cab had more space to recline the drivers seat.

laura J. le

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Le client n'a pas laissé de commentaire.

Cierra P. le

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Le client n'a pas laissé de commentaire.

dena W. le

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Customer Service was very good. Helped with additional accommodations, very polite.

Ashley P. le

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Le client n'a pas laissé de commentaire.

Marcia D. le

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The person who greeted us could not help us and said the man who could was at lunch. 1/2 hour later I went back into the office to see if he had returned from lunch. The first man I talked to said he had not but there was someone else who could. The son of the owner was learning the process and helped us as much as he could. He was very friendly.

Riverside H. le

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Good customer service!

Stefan H. le

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Le client n'a pas laissé de commentaire.

JANELL F. le

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The customer service was good but the location was not great. The lot is a used car dealership and it was a difficult getting our of the lot. The office was very unkempt and disorderly. The bulding was in a shared office space and there was nothing on the door to identify the uhaul location. I was a fair because it appeared to be closed/ unused office.

JOHN H. le

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Fast friendly service

muslim S. le

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Good

Mary beth G. le

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pleasant, helpful personnel. Had not expected to pick up here as was extra distance for where needed. signage at location was difficult to see...drove past and had to turn around to find it.

Rakesia H. le

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Tow doll blew out on highway, at no fault of my own. I had to stop at another location and that location did not have a tow dolly. The vehical I was towing had to be left at another uhaul for an entire day due to the availability. Customer service was Horrible!! Not responsive sent me to the Columbus location and rerouted me time and time again only to be on hold telling my story multiple times. Uhaul lacks communications and notes in their system which makes it difficult to get answers. Luckily the manager at the Dryden Rd location was responsive and helpful once communications was made, no thanks to customer service! Customer service wasted time and energy out of my 2 day problem. I ended up having to return 45min away from my house to return to pick up the tow dolly and my left vehical. I live 5 min away from the original Uhaul and still had to return it to another location. Special thanks to Richard Barnes who had a solution to my everlasting nightmare with Uhaul, at least he was helpful the handful of reps I spoke to are clueless and need additional training.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Tameka W. le

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Very customer friendly

Stephen M. le

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Owner very personable!

Rakesia H. le

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Great experience very helpful, convenient and friendly.

KIM C. le

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Supposed to be 24 hr drop-off however upon arriving at the location at 11pm found the lot inaccessible (chained off). Called 800 number (person was very helpful) and confirmed 24 hr drop off location. Additionally we were not instructed that we needed to secure the truck with a padlock (dolly in rear of truck). Would have been helpful to know that ahead of time and again hoping for the best.

Jessica B. le

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Le client n'a pas laissé de commentaire.

BRIAN R. le

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Le client n'a pas laissé de commentaire.

theresa J. le

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Nothing everything was great. Thank you for your service NL

JACK F. le

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didnt really deal with this location, was a night drop off

Brandon H. le

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Needed something in a pinch and they hit the spot! Appreciate them for being available when I needed them.

BOB B. le

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Get real furniture pads. The ones you guys rent are thin. Guy who handled my rental was very friendly and knew what he was doing

David N. le

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Le client n'a pas laissé de commentaire.

LARRY L. le

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Gas tank was not as full as indicated on the contract.

Michael J. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER A. le

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Le client n'a pas laissé de commentaire.

SHEREE W. le

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Le client n'a pas laissé de commentaire.

David D. le

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Nothing needs improvement. Best experience I've ever had. Joseph was excellent.