Customer Reviews for Auto Pros Auto Sales

Nothing

Nothing. A great experience. I had made my reservations online making pickup a breeze

They need better signage. Staff needs to give better directions to their location.

I was charged an additional fee upon dropping the rental off as the u haul place in Alabama set the trip up wrong. I told them I was picking up there and returning to Early Texas she put I was taking to cookeville TN. Even after I repeated the place I was taking it she still recorded it wrong. She was also rude and had no people skills to speak of. I have never had such a time renting from a u haul dealership ever. I was called by someone after leaving and told them about all the above and I was still charged the fee upon dropping it off which annoyed me even more considering I returned it a full day early.

Customer service was not good at all. I asked for assistance with closing my transaction and was brushed off. But called me the next day to request I come back in. Really???

You equipment was dated with stickers cracking and peeling. Your IT systems broke down / failed during every phase of the rental. It was disappointing and can be prevented I lead a national IT practice that works on project on your scale and could help you make them more reliable. Contact me at Kevin.Grohoske@sparkhound.com.

There was extreme ambiguity with my payment. The contract was reviewed at an incredibly fast pace, I was drastically overcharged on pickup, and they attempted to charge me twice the rental cost on return. What would have been a $20 rental at another location turned into an $81 dollar rental at this location. I would not recommend it to a friend and I feel swindled out of my money.

Not sure there will be a next time with U haul. I reserved the trailer in Pelham Al. They said they had a 6x12 trailer that just came in. I reserved it thinking I’d pick it up at that location. 2 days later via a text I got this reservation notice to pick up the trailer in Woodstock Al, 20+ mikes from my house. Almost 50 miles round trip!! I paid for the rental on line, but had to go back through everything I did on line when I picked up the trailer, including paying for it again because your system doesn’t retain that info, and that along with it taking 40 minutes was extremely frustrating. I would give my experience, including the charge of $100 to rent the trailer a 2 out of 10, and that’s being generous. It cost me less to rent a 20’ truck from you incl mileage and gas than it did to rent this trailer. I’ll not be using this service again. I do not expect anyone to contact me but it might help!!

Nobody can assist in hooking up the trailer. Had my husband not been with me, I would have had to cancel my movers and trip. Single women do not know how to hook up trailers, test them, etc. the lady who works this location is very nice but the website should warn users if the site does not have staff . Also, I had to drive 30 miles out of town to get the trailer, the whole experience was challenging. Never had any issues the previous 5 times I rented Uhaul.

Trailer back light did not work; thought it was strange person at facility did not hook up trailer, but instead just pointed how to hook up.

Office mgr very nice and helpful. Delivered the trailer right to me and hooked it up.

Awesome service

I returned my rentals after hours but the return was easy with no issues.

The inside was dirty when we got it. We had to clean it to send it back. The location is fine, but your customer service hotline is awful. I’ve alreDy sent out emails and tried to call directly to speak to someone about issues.

Wouldn’t trust my business with anyone else.

No issues with the location. The lady stayed late to help us and we couldn't have moved without her doing so. We appreciate her help very much and she saved the whole uhaul experience for us (which was not good apart from this location and her effort).

They didn’t have everything I reserved and the equipment was dirty. The lady inside was very nice but I had to hook up the auto transport by myself in the rain.

Very friendly and helpful staff.

Great customer service wonderful truck overall extremely impressed.. Thank you uhaul

This location is where I picked to pick-up. But U-Haul had me scheduled in system for pick-up in Woodstock, AL without letting me know what so ever, that's about 50-55 miles round trip out of my way, & half tank of gas in personal vehicle & a quarter tank of gas in U-Haul vehicle. I would like to be reimbursed for my extra expenses.

I was billed incorrectly. I need to speak with someone about this ASAP!

Trailer was excellent - would have rated higher if they carried supplies (blankets, dollies, boxes, etc) and if had computerization

The unit was parked in an ant bed and the unit had ants all inside the unit. I actually put a bug bomb inside the unit BEFORE I put anything inside the unit because there were so many ants inside it. The individual at the location was VERY nice but actually did not assist us at all with the unit.

This comment is for the Skyland location,I had an awful experience,my truck wasn't there and they had know clue that its wasn't before I got to the location.They're not professional at all,I wasted an hour of my time goin back to a location a had already pasted to having to come back to Skyland to get my furniture.never again would I go back to that location and wouldn't recommend anybody else either.

MY TRUCK WAS RETURNED AFTER HOURS . THEY DID NOT CHECK WITH YOU HAUL REGARDING THE TRUCK . WAS CHARGED TWO EXTRA DAYS THAT I DID NOT HAVE THE TRUCK, AND NOW IAM HAVING TO WAIT FOUR DAYS TO CORRECT OVER A HUNDRED DOLLARS OF MY MONEY.

I was charged for an additional day. I turned the truck in at 6pm and put keys/contract in the drop box on 3/24/17. Then I got a email that my credit card was charged 54.81. They said I dropped the truck off at 2:10pm and 3/25/17. I was out of town on 3/25 so there is NO WAY I could have dropped it off then. From start to finish, the is the worst experience I have ever had on renting a truck.

Truck was an old GMC. Extremely loose steering!

There was no one there to help get trailer off hitch nor did they have a jack available. I had to call someone to location to help. At a minimum they should have a jack available.

Kelli was excellent and very helpful. She did an oustanding job explaining things to me and getting me out the door quickly.

your software sucks, takes too long to rent

Train at least one more person to check in equipment.

The customer service was great, they opened the center on a Sunday to accomadate me.

The woman that waited on me was very friendly, would consider using them again.

the people that work here was very nice and helpful. It was a pleasure to do business in this office and will definitely use them again and recommend them to other friends as well. thanks so very much for the wonderful experience. It made moving a lot easier and more pleasant..

The people were extremely helpful and courteous. Nothing needs to improve.

I had an awesome experience. The representatives went above and beyond the call of duty by helping me unload a few things at the end. They were extremely helpful, professional, and just plain nice.

The staff here were very helpful.

nothing much..i was quiet satisfied with the service that was offered.so on a scale from 1-10 i would rate the service a 10.

The rep for u-haul made me feel like she knew me. She was very professional through out the whole process. I will use there pick-up location in the future for it's convience.

The address that is attached to this location is an old address. We first visited this address to later find out it was on the other side of town. Once I got there the person who made my reservation failed to inform me that a one way rental is a different price than in town. I know I wasn't the one who didn't hear correct as the gentleman before me had the same problem. There is also a sign on the wall that said if it's wrong location then the customer would receive $50 guarantee. Once we asked about that $50 we were informed that no we couldn't get that credit. The over all experience was absolutely horrible.

Had to wait for a total of an hour and then they made a mistake on the billing and tied up over a thousand dollars of my money for a refund for 5 days. If they make a mistake and you use your credit card, just tell them you will fix it when you get to your destination, or your refund money will be tied up for days, just like mine.

The clerk was hard to understand and insisted on calling a friend to verify who I was even though I had ID and valid credit cards. She acted like I was trying to steal something.