Évaluations des clients Auto Pros Auto Sales
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Auto Pros Auto Sales
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Reggie W. le
Customer service was not good at all. I asked for assistance with closing my transaction and was brushed off. But called me the next day to request I come back in. Really???
Kevin G. le
You equipment was dated with stickers cracking and peeling. Your IT systems broke down / failed during every phase of the rental. It was disappointing and can be prevented I lead a national IT practice that works on project on your scale and could help you make them more reliable. Contact me at Kevin.Grohoske@sparkhound.com.
Thomas M. le
There was extreme ambiguity with my payment. The contract was reviewed at an incredibly fast pace, I was drastically overcharged on pickup, and they attempted to charge me twice the rental cost on return. What would have been a $20 rental at another location turned into an $81 dollar rental at this location. I would not recommend it to a friend and I feel swindled out of my money.
Murray S. le
Not sure there will be a next time with U haul. I reserved the trailer in Pelham Al. They said they had a 6x12 trailer that just came in. I reserved it thinking I’d pick it up at that location. 2 days later via a text I got this reservation notice to pick up the trailer in Woodstock Al, 20+ mikes from my house. Almost 50 miles round trip!! I paid for the rental on line, but had to go back through everything I did on line when I picked up the trailer, including paying for it again because your system doesn’t retain that info, and that along with it taking 40 minutes was extremely frustrating. I would give my experience, including the charge of $100 to rent the trailer a 2 out of 10, and that’s being generous. It cost me less to rent a 20’ truck from you incl mileage and gas than it did to rent this trailer. I’ll not be using this service again. I do not expect anyone to contact me but it might help!!
Christine G. le
Nobody can assist in hooking up the trailer. Had my husband not been with me, I would have had to cancel my movers and trip. Single women do not know how to hook up trailers, test them, etc. the lady who works this location is very nice but the website should warn users if the site does not have staff . Also, I had to drive 30 miles out of town to get the trailer, the whole experience was challenging. Never had any issues the previous 5 times I rented Uhaul.
Ronald W. le
Trailer back light did not work; thought it was strange person at facility did not hook up trailer, but instead just pointed how to hook up.
Winston M. le
Office mgr very nice and helpful. Delivered the trailer right to me and hooked it up.
Juan H. le
Awesome service
David W. le
I returned my rentals after hours but the return was easy with no issues.
Roman G. le
The inside was dirty when we got it. We had to clean it to send it back. The location is fine, but your customer service hotline is awful. I’ve alreDy sent out emails and tried to call directly to speak to someone about issues.
Brandon H. le
Wouldn’t trust my business with anyone else.
Joshua W. le
No issues with the location. The lady stayed late to help us and we couldn't have moved without her doing so. We appreciate her help very much and she saved the whole uhaul experience for us (which was not good apart from this location and her effort).
KENNETH R. le
They didn’t have everything I reserved and the equipment was dirty. The lady inside was very nice but I had to hook up the auto transport by myself in the rain.
Duane C. le
Very friendly and helpful staff.
Randa H. le
Great customer service wonderful truck overall extremely impressed.. Thank you uhaul
Jonathan R. le
This location is where I picked to pick-up. But U-Haul had me scheduled in system for pick-up in Woodstock, AL without letting me know what so ever, that's about 50-55 miles round trip out of my way, & half tank of gas in personal vehicle & a quarter tank of gas in U-Haul vehicle. I would like to be reimbursed for my extra expenses.
Todd C. le
I was billed incorrectly. I need to speak with someone about this ASAP!