Customer Reviews for Auto Pros Of Durham LLC
(U-Haul Neighborhood Dealer)

157 évaluations

2312 E Club Blvd   Durham, NC 27704

(919) 220-7971

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(919) 220-7971

2312 E Club Blvd
Durham, NC 27704

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittni M 
Évaluation :
1

This location was incredibly shady, dirty, and dangerous. Down the street to this location was a group of people with "private property" spray painted on a dumpster with about half a dozen men walking up and down the street looking into people's car and shouting at them. Of course UHAUL is not responsible for these people's behavior but if stuff like that is common they should consider dropping the location to protect the safety of their customers. The shop itself had a padlocked gate and was completely surrounded in barbed wire. I could not access the after hours key drop box. This is completely unacceptable as an approved UHAUL location.

Samuel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carvic Q 
Évaluation :
5

Owner pulled the truck out front early, very polite and helpful. Absolutely no problems, hope to rent equipment here again.

Ronald R 
Évaluation :
4

Don't know. I guess it could be free lolll in a perfect world… however, There was great customer service from registering to pick up. Not my 1st U Haul rodeo so I know the difference. Jack, at the pick up was very considerate and patient ensuring we had everything we needed and clear on our drop off.

Janice B 
Évaluation :
4

Very friendly

val P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S 
Évaluation :
5

Personnel was pleasant and helpful. The location was convenient and easy to find.

James K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWYLLA B 
Évaluation :
5

Great customer service from check in to check out!!! They understand Guess relations. I will be returning to rent soon.

Ernest J 
Évaluation :
3

This location was ragged and beat down...looked more like a salvage yard than a u haul location. I knew they were closed and had 24 hr drop off. Upon arrival...the fence was barely open wide enough to get my vehicle through. There was no where to park the trailer. I had to make room in a random corner on unlevel ground, had to chock the wheels to keep it from rolling.

Shannon H 
Évaluation :
4

There's always room for improvement but the customer service representative who assisted me did a very good job in doing so in all aspects of his representation of the company in serving me. Keep up the good work

William G 
Évaluation :
5

It’s a drop spot, guy was friendly and processed me quickly… no money returned on rental, and no more paid.

JACQUES W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rondan G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cecelia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon H 
Évaluation :
5

The pickup process was quick and easy. The gentleman in the store made sure I was good to go and helped me with the online check-in. He was really nice and professional.

Bettina K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman A 
Évaluation :
1

Location is isolated, and there is a mechanical shop that is making the adjacent area look like a junker. Phone signal is limited, truck was picked up outside the location's fence and left outside the fence "Gates were closed" which I feel not a secured because the truck is exposed to vandalism. This 24/7 process and phone application is the most annoying thing ever.

Midoel R 
Évaluation :
4

They were very nice

Cynthia B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L 
Évaluation :
5

While the two persons that I interacted with at this location and the person at the drop off location in Durham were top notch and help me with all my problems. The experience with this reservation couldn't have been worse. A reservation made months ago was changed I suspect by a person in the scheduling/traffic that called me and inform me of a change in pickup location (not a big deal) without making abundantly clear that she had changed the time of the reservation from 8am to 3pm (a huge deal). Trying to call to change it back got me, I suspect, the same person being rude and telling me nothing could be done. Furthermore this person, that the employees I saw in person told me needed at least retraining, assigned me a truck that was supposed to be returned at 3pm, that is the same time I was supposed to pick it up. Obviously it wasn't available and making my pickup even later. Forcing to make the long drive at night and the unloading of the truck the next day. Upsetting all my plans.

Alfredo O 
Évaluation :
1

Le client n'a pas laissé de commentaire.

vickey a 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
2

The person took the truck and told us we'd receive an email that the truck was returned shortly. We returned it Friday at 5:30pm. Our confirmation that the truck was returned wasn't received until 12:30pm the next day (well after it was due). We even called and messaged Friday night to check that there weren't any issues and the people who responded were not able to confirm the return of the truck was in their system.

Katherine J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eli M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amin R 
Évaluation :
3

Order was placed for a 20' truck and a 26' truck was provided. Asked about why the ordered truck was different from the truck available and there was no explanation. Also asked if a military/veteran discount was available and was told that that would be applied once the truck was returned

TODD C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE R 
Évaluation :
3

Next time make the equipment is in the truck ie dolly and a appliance dolly.

Shabrericysha D 
Évaluation :
1

Our truck was dead when we got there, it made us late for our move in time. They also didn't update our info on the app when we got a new truck.

DeTrea S 
Évaluation :
5

S.O.

ENID C 
Évaluation :
2

Truck cab had mess leftover from prior customer. Truck left on side street in not very safe area.

Peter C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin L 
Évaluation :
3

We used my wife's card when doing online order but I had to show a card again when picking up. I didn't know about this & had to use a different card. Small detail but irritating. I should be due a partial credit of $12.33, as we put fewer miles on truck than expected. That should have gone to my card when final receipt was issued. I first paid $90.98. Receipt us for 78.65.

Kaye R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND G 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gregory S 
Évaluation :
2

Truck was ancient rattletrap, side windows so small as to be useless. Needed a second person to change lanes. Never again.

patty r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June A 
Évaluation :
5

I need assistance- i used a gift certificate for 50 and when I dropped off my rental it said it went through and my credit card was to be charged 7 and some change but then my receipt says it was charged 57. Please correct this!

Dominique B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G 
Évaluation :
5

Black owned business.

Sullivan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M 
Évaluation :
1

didn't appreciate the phone call the day before that the truck might not be available for when I requested. Then the items I requested were not present when I picked up the truck. Took about 2,5 hours for me to get a couple of dollies. I do appreciate the guy who brought them to my apartment.

Scott J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

korketia r 
Évaluation :
5

Very fast and friendly service...will use them again..

Larry V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest c 
Évaluation :
1

Pickup process was a pain and filled with bugs. Truck had lots of pre-existing damage and was covered in mud, there was also mud inside the truck. Drop off process was difficult. Website did not work as intended.

Keegan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest c 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cherry w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucy S 
Évaluation :
5

I Must admit, your rep who attended to us is really great. very helpful. I will recommend your station to anyone. thank your for having a caring staff. I hope he gets promoted.

Jacqueline O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Makeba H 
Évaluation :
5

The size I needed was not available. I had to rent the largest size which cost me more. All sizes should be available to accommodate customers.

BreAnna B 
Évaluation :
4

Great service

jared r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth w 
Évaluation :
5

S.O.

Anthony R 
Évaluation :
5

For 1st time really easy going and fast I know where to go if I need a trailer again

danny w 
Évaluation :
5

I would just put the uhaul sticker on the right door bc I was standing in the wrong office (this location is also a car dealership) because it had the uhaul sticker on this door instead of the other one. Great service though! The guy was very nice and made sure to explain everything.

Karla Z 
Évaluation :
1

I had a hard time to get my money back I would not recommend no body to go to this location close this location

jasper h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nancy d 
Évaluation :
5

Everything was perfect, the equipment was well maintained and clean. I did the online pick-up and all the orientations were on point.

Augusto J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIERRA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
2

Was not given military discount even though I've always gotten one from uhaul, no one walked around the truck with me like they were supposed to, customer service rude!

Andres V 
Évaluation :
3

I was charged a $25 cleaning fee. The truck was full of dog hair when we picked it up. The time it would take to complain isn't worth trying to get back the $25. I would still rent from uhaul again. The truck drove well and was surprisingly good on gas.

Brian G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances W 
Évaluation :
2

The people were as nice as can be but my issue was with the fact that I was given a location that I hade to drive right past two others to get to this one. This could have been a 5 minute drive for me rather than a half hour drive.

Louis W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edgardo L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GUY W 
Évaluation :
4

The gas hand was lower than it said on my receipt so I didn't see until I was a mile away from where I picked it up....therefor I had to put in more gas than I used. The guy that sold me the truck was busy on his cell phone to go check out the truck and inspect it...I had to ask him to get up to come look at truck for damaged. He was very nice but jus not what I'm used to with uhaul.

jamika h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R 
Évaluation :
5

Alex was very professional, friendly, and helpful. He made this last minute arrangement work so smoothly. I will definitely return here when I need a truck again.

Michelle R 
Évaluation :
5

Great Customer Service!

Wllie W 
Évaluation :
1

I had to go back the day after my reservation was schedule because no one was there. Then the 2nd day no one was there. I waited and called customer service and after 30 minutes someone showed up. When I returned the equipment. No one was there. Poor service. When called customer to report issues and confirm equipment was being returned. I asked for a manager. The new meet was was given was out of service. This was not a good look

Ken S 
Évaluation :
1

I was supposed to receive a discount for agreeing to pick-up at this location versus Chapel Hill. I sent two follow-up emails and heard nothing back from the dispatcher. Very disappointed with this.

Richard K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm B 
Évaluation :
5

Excellent service by manager, rental rate is very high though

roy k 
Non les évaluations ont été soumises pour cet établissement.

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