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Logan C
Customer Reviews for Auto Store Of NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I did all the work to chock, disconnect, take pics check trailer in and document through Uhaul website. Was disappointed when I went inside and attendant did not have the file yet to confirm and complete the handshake acknowledging that trailer is in same VG condition ready for next rental as when I picked it up yesterday.
Chris GY’all are some nice people
ANGELA DOnly complaint is my 29.dollar went to 129 with no explanation I would like a receipt accounting for the extra charges and I will also be contacting them directly
mike bGreat location
Steven LConvenient Courteous efficient and professional
SAMUEL HNo changes need to be made this place was awesome couldn’t ask for a better experience
Howard CVery nice people
tommy bVery friendly staff and helpful
DAVID DI signed up for a utility dolly but there was not one for me, since those items are not tracks/serialized. This made it difficult to move my washer and dryer :(
Coral OA good experience.
Earnie TWill most definitely do business with this location again! 10 thumbs up!!
Paul BThe sales associate was extremely helpful and pleasant to work with. Would highly recommend!
Scott MOutstanding staff!! Great to do business with. Fortement recommandé!
Paul BGood people and really nice
Kaneshia RI rented a car hauling trailer, it was easy to rent and easy to use, it pulled good and got the job done.
Paris WProfessional and courteous.
Jimmy HNice people
Johnny WI was never advised about a 1/mile when clearly I could have rented for 0,89/mile but usually rent for 0,4/mile so for a 1 a mile i will not be renting anymore also was told my contract would be for 0,89/mile after talking with representatives. I would give U-Haul a 1* not the locations fault .
CORY M"Great & quick service, greeted with a smile at the door. Very professional."
marla tJust like to say rich clapper did a great job on taking care of my need big thumbs up to Auto store of nc great places to rent. And have nice selection of vehicle inventory
Martin DFix your website, fill the truck with gas, and actually have material customers reserve available. I'm disgusted with this experience.
Jacklyn ROut side of trailer could have been a little cleaner. The tail lights where not fitting in there place very well. All in all it work out great and no problems with the trailer. Merci
Harold CCustomer service were great.
Leatha RBetter hand trucks for moving
PHILLIP LGreat experience.
Andrew WDrop off location was in another town from my drop off point but was more convenient than the pick up point.
Henry CEverything was great until I got my bill. I was charged $23 for gas that I had replaced. When I first got there and looked at the truck I took a picture of the gas gauge and showed the guy that it was not correct. He agreed and changed the paperwork but must not have changed anything in the computer because when I got my bill they charged me $23 for gas. I have rented from UHaul many times and I know the policy and followed it. I should be receiving a credit of $23 to my account.
MELISSA APretty great experience. The gentleman that helped us was friendly and helpful. We will be back frequently over the next few months.
James LAgain, the personnel were very helpful and friendly.
JOE RFriendly & helpful staff. Quick & easy process that met my needs for transporting my vehicle.
Victor HI was ripped off and being made to pay for fuel when I refueled it. I only drove 55 miles. I will make sure everyone I know and social media is aware of this because it's your word against mine. I had to call to figure out code to get key and call to return truck. There was no barcode at this facility. Your operator screwed up the details of my check in which caused the fuel issue. They notated this to your company who still didnt refund my money even when I called and talked to them. Uhaul is run by crooks who steal money from their customers. I will never use your service again.
Timothy WSpare tire would be nice and a jack
Kevin MEverthing was great, friendly staff.
Stephen APerfect and the staff went out of their way to help!
Rowland AEverything was great This location was very very good
MIGUEL GLower the cost per mile to a more reasonable amount.
BARBARA MKeep doing what you are doing great customer
VERNELLE FTruck was right where they said it would be. The mobile pick up process was confusing - I did not know I would need to call two people to prove it was me (it was early so I struggled on who to find). That information would have been helpful before so I could have planned accordingly. But, that's not a fault of this location, the truck was where they said it was, and all was well.
Daniel KMy question is this. When I scheduled a time and place for pick up, and drop off.. then paid, why did my place of pick up change to 12 miles away, and no more miles added to my allocation? Uhaul changed this on me with out speaking to me in advance. Why was I also charged an addition amount? I returned the truck earlier than scheduled. This isn't very customer friendly. And truly makes me want to never use this company again.
WILLIAM HCustomer service at this location was excellent. Extremely friendly and accommodating.
Victor BIt is great as is
RENA RMilitary discount, I am a Veteran and there is none. Please.
William FIt's very hard to judge the exact gallons to put back especially if it's not on full when you start out. I was charged a fee for being short by 2 gallons.
SONYA RCheck engine light was on, check fuel cap light on constantly, my belongings got wet in the truck, late and useless response from roadside service.
Kristina BThere was no one at the drop location. The drop off on line was very helpful.
MILTON CMy initial reservation was a disaster. U haul did not get a truck to us on time making us 8 hours late for a deadline. I was suppose to get a phone call within a couple hours after making a reservation but never got a call from the scheduling office to inform us of what was going on. We had to initiate all calls. Customer service was pathetic and we are seriously considering never doing business with U-haul in the future. We were supposed to get a 50$ discount from the home office for the headache but this never got passed along to billing. We will not be using U-haul in the future.
STUART JWho cares
ANDREW SThis location is excellent- friendly, easy to work with.
RICHARD H