Customer Reviews for Auto Tech Repair
(U-Haul Neighborhood Dealer)

Évaluation :

1

The location does not show up on GPS so we weren't able to check ourselves in. The owner couldn't have been more rude and unwilling to help, insisting he was closed even though the "open" sign was lit up and the door unlocked, as well as the hours listed online to be until 7pm, not 5pm. He did eventually help after instruction from his wife; not sure because they were speaking a different language, but he did helped after that, as little as possible. When we got into the truck, IT WAS FROZEN TO THE GROUND AND WOULDN'T MOVE!!! The owner saw us struggling with the vehicle and DROVE AWAY!!! I am a New England lifer and weather doesn't stop me, however a box truck that doesn't belong to me with tires frozen into the mud was not something I wanted to deal with. My husband trying to push a box truck out of frozen mud wasn't something either of us wanted to deal with. My husband found someone nearby who called the owner to tell him we were having problems. In the meantime my husband got in the truck again, and we DID get out, but not in any manner we should have been required or expected. It wasn't a late reservation and the owners should have made sure the vehicle was ready to go, including having gas in the tank! Return went smooth, the owner wasn't present and the woman was polite. I regularly rent from UHaul and usually go to the big outlet just up the street, across from McDonald's on West Housatonic Street. I have been watching this other place develop and wanted to give my business to a smaller company. Will NEVER go back to Auto Tech, and will definitely put on my socials the experience I received there. I say run don't walk away from this place!!

Évaluation :

2

People at this location didn't know uhaul's own policies wrt after hours dropoff. We had to insist they call up the chain to find out. Not helpful.

Évaluation :

1

They said I never returned truck when I actually did return the same day within hours

Évaluation :

2

Go over inside truck with customer . Show how rear door opens and locks. I would have liked a walk through at end and my receipt in person ,not emailed after I walk away. Also gas tank to be full at pickup so I can better fill what I used after instead of guessing to return it as I received it. I put in way too much and ended up giving back a 1/4 of a tank more than when they gave it to me.

Évaluation :

5

The service was very good and I highly recommend it, the only problem was that the door was open on the dashboard, but it wasn't, but the driver's door didn't lock properly and made noise.

Évaluation :

5

The 12x6 trailer worked very well for us. Handled well, and we very much appreciated the hydraulic braking systme and the great lighting for stoppong, turning and night travel. Personnel at this location were very helpful and knowledgeable.

Évaluation :

2

Person was extremely friendly and helpful! However the truck we rented 10 foot truck the door to back could not be raised. Couldn't fix. Had to go to 20 foot which we didn't want/need. Also tripped over trailer tow bar next to rental truck falling and injuring my ankle and cracking cellphone case. Not best morning!

Évaluation :

2

The truck was dirty and smelled. I had a reservation and till waited 35 minutes to be helped.

Évaluation :

4

The night time lights were not working on the trailer.

Évaluation :

4

Very easy drop off. Thanks!

Évaluation :

1

I ordered rented packing blankets and a utility dolly that I never got. I spoke to someone at the location the day before to make sure I would be all set for the move. The assured me that everything would be in the back of the Uhaul for me. Nothing was there. I had to borrow items a utility dolly from my employer and use house blankets for my move. I would like to be refunded for the cost of the items I didn't receive.

Évaluation :

5

Aucun

Évaluation :

3

Very secluded, not well marked. No lighting.

Évaluation :

1

The agent renting me the truck was incompetent with very little understanding of customer service. The two phone conversations I had to correct the information on the original reservation were unhelpful and abrupt. When I arrived 10 minutes early to arranged pick up time he acknowledged me then left in in his car leaving the office empty. He returned 20 minutes later then it took 20 minutes or more for the system to open up. I would never do business with his place again.

Évaluation :

1

When I went to drop the equipment at 10:30AM, the owner told me he didn't have time and threw the key on his desk and walked away. I proceeded to do an online return in the middle of business hours to ensure the vehicle was noted as timely returned with uhaul. If you're going to accept return vehicles, staff your desks to assist customers. This was a terrible return experience. He was unhelpful and downright rude.

Évaluation :

1

Maybe it was because the individual that processed the rental was new but all the information that I filled in prior to arriving at the rental pick-up location was for no reason. I had to go through the whole process again. I thought the point of doing things on-line prior to arrival was to ease the rental process. Did not work. Need more training to new clerks so they know what they are doing and not waste customers time doing everything that was previously done on-line prior to arriving at rental place.

Évaluation :

2

I returned the trailer after hours but there was not much light at the location and the parking lot was not well maintained and completely covered in ice, which made for an unnecessarily dangerous situation when returning my rental. I was also bothered by their marquee which read "faith over fear" which seems rather controversial and triggering at the current time during the pandemic.

Évaluation :

1

Truck parked in a ditch during the coldest day of the year. Doors frozen shut, had to struggle to open them. Tires has no air, had to spend nearly a half-hour filling them.

Évaluation :

3

Coffee all of the Center console , the cupholders, the seats. I had to have someone come out and clean that. Didn't notice till after I was on the road how dirty the window was it started raining and I could barely see out the window and I had to stop and buy Windex to clean the window it look like someone that had a sneezing fit on it.

Évaluation :

2

It is obvious that U-Haul is not their primary business. the gentleman was very friendly and told me just what I needed to do. He was great.

Évaluation :

2

Incredibly rude service. Unhelpful. Left me to deal with everything on my own.

Évaluation :

3

Uhaul is a terrible company that completely screwed me over. I had a reservation months in advance to pick up at a location local to me. Instead uhaul completely disregarded it and was trying to send me two hours out of my way to pick up my trailer. No one was helpful ended up having to make a second reservation for a larger trailer just to be able to pick up a half hour away from me. Uhaul has the worst customer service I have ever received!!

Évaluation :

3

Probably not the best location

Évaluation :

2

I was confused when i went to drop off my uhaul. It was a little shop on the side of the road and there were uhauls in a field out back. I called to ask what to do and was told to leave it and fill out the return on the app. I responded that to do so would cost me an additional $20 and I would prefer to have someone come check it while I was there. He then said to leave it and he would send someone out to look at it later.

Évaluation :

1

Our pick-up location was changed from our original reservation without our input or agreement, which forced us to change our trip and added 3 hours to our drive time. This was a huge inconvenience.

Évaluation :

1

Things are not well marked, so it is hard to tell where to park, drop keys off, etc. It is not the end of the world but something to consider if you are in a hurry.

Évaluation :

2

Truck was buried in snow and cargo area was beyond filthy. Looked like someone was hauling soil. My pickup time was 12 noon. Nothing was done to ready the truck for my trip. I was in a hurry due to impending ice storms. Then she gave me my bill at $300 over my quoted price. Took a while to figure out why. But I don't understand why she had made a new reservation instead of using my existing one? Took 45 mins for the truck and paperwork to be ready. Unacceptable

Évaluation :

4

We dropped off on a Sunday, so didn't get to meet personnel. Used the Uhaul web site to self-return. Drop off location was spacious and easy to find.

Évaluation :

1

I made a reservation for the main location at 300 W Housatonic St. for a 10 foot truck My reservation was then moved to this location and also changed to a 15 foot truck I would have liked to have been called and explained the reasons for the change before Showed I at the location. I had to call to confirm the pick up and when I did all they said is a 15 foot truck would be there with not explanation

Évaluation :

3

Trying to return that truck was stupid recalled turn on the phone for almost an hour then to find out they wanted us to do it online when I told him I couldn’t I didn’t have My glasses to do it on my phone they said they’re all done drop the key in the box come to find out we were at the wrong place so they canceled everything so we spent another hour or so trying to get a hold of them and doing everything online to get rid of it and leave overall it sucked the way you guys have ice getting rid of the vehicle And dropping it off

Évaluation :

4

My overall experience renting a UHaul trailer was positive, but I was very disturbed that one cannot reserve a trailer for pick up at a specific location and be guaranteed that it would be available at that location. My first reservation would have required me to drive over an hour to pick up the trailer! This Pittsfield location however worked out great - and the guy in the office who hooked up my trailer was very helpful!!!

Évaluation :

1

Refer people to a different U Haul location locally

Évaluation :

1

Trailer was not there when I arrived at 9 AM. Dealer called customer who had the trailer and got voice mail. He should have called night before when it hadn't been returned. He sent me to the UHaul down the street. They didn't have one. I called UHaul central. Great guy on the phone found me one but 25 miles away in opposite direction. I decided to go back to Autotech and see if it had arrived. When I returned to Autotech, they said guy would have it back in 20 minutes. 45 minutes later, he showed up. Passenger side light didn't work. I took it anywat.

Évaluation :

2

Rusty equipment should be replaced. Locking mechanism for the hitch was faulty and was very difficult to lock.

Évaluation :

1

This place is filthy, the man who checked me in was rude. Last time I go there!

Évaluation :

3

Staff was friendly and great Customer Service! Facility was clean but, not the easiest place to drive to with 26' truck and trailer attached. A paved parking lot would make things easier but, not necessary.

Évaluation :

1

I WAS CHARGED A CLEANING CHARGE, AND I DIDN'T EVEN USE THE TRUCK. I ENDED UP NOT NEEDING IT AND RETURNING IT IN THE SAME CONDITION IT WAS GIVEN TO ME. I WILL BE DISPUTING THE CHARGE.

Évaluation :

5

Very good service

Évaluation :

1

For some reason my original reservation was moved from a different location in Pittsfield. I showed up at 8 am to pick up the truck. The person working was not able to help me (and spoke very broken English, so he was hard to understand), so I had to wait for someone else to show up. When they finally straightened the paperwork out, they brought me to the truck. It had a foot of snow on the top of it and was stuck in snow and ice. They did nothing to help me get it out. I ended up being almost an hour late. I also had to take about 45 minutes to clear the snow off the top of the box, because it is a civil offense to drive with snow on a vehicle in Massachusetts. I hope that IF I ever need to rent in Pittsfield again, my reservation will stay in the location that I had contracted with. I don't think it should have been changed, and if it were ever changed to the 1335 W. Housatonic location I would cancel immediately.

Évaluation :

5

You can have the equipment at the original location agreed to. (Cohoes NY) You could also stand behind your guarantee for $50 without the hastle!!!

Évaluation :

2

My reservation sent me to another location to pick up vehicle and caused delay and inconvenienced me. The inside of the windshield was filthy - had obviously not been cleaned which made driving difficult, dangerous and extremely stressful.

Évaluation :

4

Look, this place did the job. It was organized helpful and again made it easy since this was not the original drop spot.

Évaluation :

2

The people were very friendly, but did not even know I had a reservation. The truck was started after they pulled my reservation up to warm, but the snow was not cleaned off the hood and windshield. The wipers were shot and the metal was dragging on the windshield and no wiper fluid. The cardboard sign was left on the seat and the man that brought me out to go over truck had to move it when he got in.

Évaluation :

3

Tell them they will also be charged a whole days insurance for being an hour late.

Évaluation :

1

Owner very rude and truck not quite ready; he didn't want to explain workings of truck; made us feel as if we were bothering him by asking questions. Went to wrong U-Hall store first- up street, not open, large,new, beautiful then figured out different place-Auto Tech-further out of Pittsfield -not explained when made reservation. Man not helpful and down right rude.

Évaluation :

5

First of in ma there were two locations on the same road. So we ended up in the wrong place and it was closed. So we phoned there tech and they made it all work for us.

Évaluation :

1

I requested the truck pick up for Westfield MA. I was told the day before that I had to drive two hours out of my way to pick up the truck in Pittsfield MA. This was not right. When I got the truck the oil light was on and worried the whole time that the truck my break down. Then I read, after the fact, that there was a temporary repair made to the truck and I acknowledged that the truck my leak...I was never made aware of that verbally, he just made me sign quick and never acknowledged the potential for water damage. I guess I was lucky it was a dry day and night. Lastly, when I called customer service their only response was "I can't do anything" then why have customer service. I had to drive two hours out of my way to pick up a truck I had ordered, didn't get reimbursed for my mileage, drove a truck with the fear of breakdown and got terrible service from UHaul. Oh yeah, when I called the facility where I was going to pick up the truck, as I was told to do by UHaul, the jerk in the phone hung up on me not once, but twice, without me ever being able to ask my question. I will do all I can to never rent from your company ever again and if I can I will tell everyone I know to never use your company.

Évaluation :

3

Loading the car onto the auto transport was difficult (even with the help of an employee) because the ground on the side of the buildings wasn't level. We had success only on the other side of the building (both areas are dirt, not asphalt or cement). However, my car (underside) was already damaged by the time the other side was used as the on-loading location. Also, the franchise owner did not complete my contract correctly (insurance at lower level than requested; no effort to get the right number of the plate of the car (2014 Hyundai Elantra) that was being towed; no indication that my car's road clearance would be insufficient for the auto transport was given when I brought my car in for inspection, as requested in the U-Haul rental requirements; only 1/3 of the truck's left rear light lit up on night or brake use). The trip was safely carried out. The truck performed well. However, the "lips" on the inside of the auto transport ramps (and horizontal platform) are too high for an average sedan. I loaded an empty 2014 Hyundai Elantra 4-door sedan and, at the bend where ramps meet platform, the bottom was ripped/crunched by the inner "lips." Unlike 15 years ago, the auto transports have become heftier, perhaps to accommodate SUVs and pickup trucks. The currently high outer "lips" should guide any tire into alignment, so the inner "lips" do not need to be high and should be lowered. SUGGESTION: Perhaps rubber liners can be provided for sedan loading (or the whole fleet of auto transports need to have their inner ramp & platform "lips" ground down). My insurance claim is pending on this. I was quite dismayed, but under the circumstances/time constraints had to force my car on (the damage already having been done) and back off at the unloading site.

Évaluation :

3

This location's equipment is very old and like driving a tank. Thank goodness I only needed the 15 ft truck for around town! I would have been terrified to go any distance in it! Steering very loose and sloppy, brakes spongy, and shocks shot!

Évaluation :

5

The only issue was when I discovered as I got the truck home and began to load it that the passenger side middle rail inside the truck was broken at the first screw location toward the front of the truck. It didn't affect my move.

Évaluation :

5

Due to traffic, I was 8 min late for my drop off and you charged me a whole additional day. This is ridiculous. I wouldn't mind an extra hour for a smaller price, but a whole day is a ripoff.

Évaluation :

1

1. I was quoted a lower price for mileage over the phone 2. called and talked to uhaul customer service rep who said he couldn't do anything 3. was charged for some gas even though i brought truck back at same gas level Sorry my experience was so bad I will not use uhaul again

Évaluation :

3

My refund hasnt been processed..the agent is unwilling to assist..hes rude.. Im not happy