Wound up paying triple what was quoted. Drop the truck off clean, swept out the box and they charged us fifteen extra dollars.Because there was leaves on the dolly wheels. Traveled 60 miles and put $40 and gas back in the tank. This place sucks
Dominick R
Customer Reviews for Auto Tint & Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Exceptional service and great attitude!
GREGORY CIt had a bad tire and it cost us some valuable time as we had to drive slow. Both tires looked old.
Fred HRental went well and dealer is always so helpful. This is the only place i rent my uhaul equipment.
tamra cCustomers should be able to return U-Haul at or by midnight when they are finished,instead of having to bring it back at the same time they rented it. It really makes things very difficult.
tommy wFast And easy.
baron bRandy was great to deal with. Experience could not have been better.
tanya jGreat thanks
Sagar PRandy at the 9920 Wesley Street Greenville TX location was a pure pleasure to work with. He was very informative and gave us a super clean truck! My nephew who drove the truck to Washington state brought the truck back so I don't know what his experience was there. I can only speak to the Texas location as I'm the person who rented it to move my brother.
orinan tRandy was great. Had me in and out in a flash. Best U-Haul experience I have ever had, and I've had numerous! Thanks Randy
Daniel PVery helpful and accommodating. Made for a pleasant experience
Joshua Fthe truck was fine except for the radio. none of the controls worked but it would intermittently turn on and off with too high a volume. was ready to pull the fuse by the end of the rental.
George TRandy was a great guy to work with!
L FWe never dealt with an actual person at this location, but I'm sure they are wonderful. I rented the truck on Saturday night and returned on a Sunday. Extremely easy, value for the truck was awesome and our endeavor went off without a hitch! Pun intended :)
Cynthia HThe agent was super friendly and very helpful.
Thomas GRandy was very helpful and knowledgeable
danny sGetting more detailed to know drop off location as online allowed a location that didn't accept & pickup location wasn't familiar, so picked 1,saying could drop anywhere.
Gary REasy to drop off vehicle
BOBBY TWhen I returned the truck put more gas in it then when I got it the truck was clean but they are trying to get more money out of me with no explanation as to why didn't even go over the miles set will not use again
Mike GGood Service!!
Darin MFriendly and outstanding people. Will definitely recommend.
Cathy MHe gentleman was polite and really knowledgeable about what I needed and helpful.
william jI was treated nicely and and left in a timely manner
william jBest management anywhere!!
CHARLES IThe man that runs the show here is friendly and helpful. Highly recommend this location. I've rented multiple times and he does all he can to make the experience as pain free as possible. Top notch service!
Lawrence RPlace was closed at drop off. Couldn't close on mobile since pictures would not load. Had to contact UHaul to close out.
James EGreat service. Highly recommend this location.
Lawrence RGreat Location, Great Service!
Alan AExcellent service at this location. Friendly and quick.
William DThis is my "go to" location in the Greenville TX area for all my U Haul needs!
Alan AHave used this location over the years. Always easy to deal with and great customer relations.
James TMan was not customer friendly and was demanding and rude.
Kellie SGreat experience
KAREN BIt was so quick and easy I can't think of anything to suggest for improvement!
Jonda HThe most straightforward transaction I personally have ever had. Everything was explained well and the pricing was reasonable for my use case scenario!
brandon mHe's quick, courteous and knows the equipment. I've rented from him several times over the years and I'm sure I will again in the future.
Jimmy AThe owner is an incredible guy
jason eexcellent, convenient location which always has equipment to meet rental needs!
Alan ARandy was very good to deal with. Very kind and helpful. This will be my "go to" for any U-Haul needs for sure.
robert fAucun
ALISHA NAwesome Service
Sherwin LConvenient location and friendly staff
randall kThis location is managed by a very rude older man. Upon arriving, he was out of the office and left a note on his door with his cell phone number to call because he was running an errand. I called twice with an issue checking in and picking up my rental and the man did not answer his phone. He finally arrived several minutes to an hour later as I was on the phone with tech support and proceeded to try to talk to me as I was actively engaged in conversation with the agent. I was asked if I knew where the lock box for the keys were located and I told the agent I would go inside and ask, As I was asking the man this question, the agent was simultaneously telling me to look on the southeast or southwest of the building. I did not hear as I was asking the manager where his lock box is located. The onsite manager then says " They just told you. Didn't you hear them? Can't you hear?" in a very rude and condescending way. After collecting the keys, I then proceeded to do the inspection on the truck for corporate. The pictures did not match the state of the truck as it had been several dented and gouged from a previous renter or driver. The manager of the location then proceeded to follow me around and tell me to "Just approve it. It's my truck. They already know about this. See the x's? Just approve the truck. Just hit approve. They already know about it. They don't ever use updated pictures." The x's he referenced were not of the current damage and the truck had obviously been damaged beyond the latest claim and I felt like he wanted to later accuse me of causing these damages to his truck. He also stated " Make sure you sweep out the back of the truck or they'll charge you a cleaning fee and I don't want to clean." also in a very rude and condescending way. I returned the truck with the back of the truck swept as he requested and he then filed a cleaning fee for the floor mats of the front of the truck, which he made no mention of cleaning and one would expect a reasonable amount of dirt on the floormat of a moving vehicle. This man seems bent on charging customers for anything he possibly can to extort additional money from them. I do not recommend this location to anybody. I, however, have had a pleasant experience with UHaul and tech support overall. I would recommend the company by and far to anybody needing a box truck. I will, however, warn them of this location and to steer clear of this particular person.
Amy PHe was very kind and helpful. First time I rented from this location and I will use him every time I'm in town.
DANNY WOutstanding location! Great customer service! Kind, friendly and very helpful. The Best!
Richard TI was contacted the day before that i would have to drive more then 10 miles to pick up my trailer. the customer service rep i worked with was very helpful and provided me outstanding customer service.
ALEXANDER IThe man who rented it out to us was extremely rude, and over charged us due to miles we said we would go. He increased the amount by 10 miles which I think is unacceptable!
John SRandy at Greenville Tx. made the process very convenient for me. I appreciate you Randy. Thank you.
randall kExcellent location in Greenville TX
Alan AService person was very friendly and helpful. Equipment and return were top notch and will use this location again.
Patricia SI have used this particular facility for moving equipment and I have been very satisfied with the service that I have received from Randy. Randy is very professional, polite and provides answers to all my inquiries. I highly recommend this location for any moving assistance you may need.
kathie cRandy was very helpful and I would go back to him.
dominique n