Great service, wonderful staff.
Robert W
Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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One of the dollies was not available as per my reservation and the location was short pads by 6. Customer service was extremely friendly and helpful.
Marjorie BThe staff at this location was an absolute delight. They were friendly, speedy and made the process incredibly easy. Will surely be doing business here in the future
Vanessa SConvenience and efficient
Jonathan BThe truck's suspension was a bit bouncy but all in all, an excellent experience. Awesome location and people!
Doug CThey did fine
Thomas BThomas was very friendly and helpful
blanche qParking and turnaround unorganized. Did not have our dolly. Did not have enough blankets. Gave us wrong size truck which caused us to use more gas and mileage cost. Truck seemed like wheels were going to fall off.
Christopher Hnone...thanks!
Jonathon DTook 20 minutes to get the uhaul because there had been a different trailer stolen and staff was dealing with that. Got back to return uhaul and staff was on lunch, waited 20 minutes then just did mobile drop off. Lots of waiting, bummed because this location was rated highly.
Joseph MCharging $1 per mile is absolutely absurd. Will not be using U-Haul again. Lower your prices.
Josh STHANKYOU FOR LETTING ME RENT FROM YOU.
marisa cFriendly Staff, Considerate and Understanding!
jacquilne lThe truck leaked and left 2 large, brown, very smelly stains on my cream sofa. After I get settled in my new home I will be submitting a claim for the damage. The 2-star rating is due to the leak and subsequent damage.
Shelly SThe cab of the truck was dirty and had trash in it. The driver side door handle was broken. The gas tank was nearly empty and the cargo area of the truck was full of trash, plastic wrap, tv boxes. The only bonus was that it also had dolly's and blankets.
Laura D,
Luis VS.O.
Neisha DThomas was very helpful and kind. He helped me put my daughter's car onto the trailer. Also while helping another customer at the end of the work day. I wouldn't have been able to do it by myself. I appreciated his help.
Crystal BSuch a nice guy that showed me the different options and then set the trailer on my car for me. Very helpful and friendly, made the experience easy.
Susan CVery easy order and return.
frederick pFrank was great, best customer service, he goes above and beyond, definitely only location I will use.
Carly HSuper friendly staff & dogs! Easy to work with and very quick process.
Paul HTruck was disgusting inside. Cup holder were dirty and sticky. Reeked of tobacco.
Paul FGreat job!
joseph OThe only thing was the lady at the uhaul place in Tupelo Mississippi ripped me of $86.50. I turned the truck in a hour late and she charged me 86,5 after I called uhaul and asked would I be charged and the answer was NO bc it was turned in within good time. Gas was over and I was in between miles? She said she would refund me and I never received it. I'm not using uhaul any more. This is the last time I'm over charged. I feel like y'all over charge anyway for the use of the truck then to turn around and get charged more for no reason
Bethen NWe dropped off on Sunday Christmas Eve, so no one was there. FIne place. There was a U-Haul place much closer to where we used the trailer, wishing that had been our drop-off place.
Arthur BAll about proximity to home.
Denise SThere was no one available and the store looked empty when I dropped off the vehicle during business hours.
Richard KWas all about proximity to home after unloading. It is a small operation and it appears Uhaul is not the major business. It is, not like the one in Asheville but it was totally fine for our purposes.
Denise SThe gentleman who helped me (I think his name was Thomas) was wonderful and very on his game. I appreciated his speedy assistance.
Tiffany LScary, sketchy and not where I wanted to drop off the van. Also the van was trash and got our stuff wet.
Matthew ZWe had a difficult time, U-haul cancelled my pick up 2 different times, after the first time, I need to add that when customer service called the first pick up sight, the sales associate, DID call and chastised me for being late to pick up our truck and trailer???? our second attempt I called the night before to confirm and again in the morning a half hour before pick up. No one called, texted or emailed to communicate with me. We left the trailer over night so we could load the truck and have someone help load my car in the morning and when we arrived, our rental had been cancelled again!, even after 2 times I called to confirm! THEN, our credit card was charged $600. more without any notice or confirmation. We ended up getting on the road 3 hours later than planned. This was a very unorganized operation that we dealt with there.
SUSAN CThomas was exceptional.
Johnny TNothing — excellent service — thank you !!
APRIL HEverything was smooth and easy
Michael FI was originally booked to mobile pick-up at a location, the location got changed, show up day of only to find out that it was going to be hand-delivered and then COULDN'T be because the location that was closed. Luckily the Auto World Lease and Sales location had availability and was able to help me with my reservation!
Itzel LPick up, drop off and changing the reservation was easy. Equipment was in good working order. Cost was very reasonable.
Amy JPut up u haul signs for easier access to check in.
Gary MThe truck stalled out as I was turning left in a busy intersection. That was scary and I had to restart it in the middle of the intersection! It also lurches randomly when trying to increase speed. Something is wrong with it. I told the employee when I dropped it off. The volume on the radio doesn't work also.
Sharon DI wish I had a better secure truck. It was very bumpy and just didn't feel as safe. It was a good pick up and drop off.
Brianna HPut blankets in truck or remind renter to get them.
FREDERICK MHave someone there who can help back up the trailer. The area to pull in is quite small
Cecelia HVery friendly and professional
CHRISTOPHER TThe only thing I would say is get some music playing in the rental office. It was super awkward in there but all the employees we dealt with were very friendly.
Jennifer BThe staff is very responsive and friendly. All documents were completed quickly. The car is in excellent condition.
Ihor KVery close to our place of business and the owners are very customer service oriented. Great Experience!!
Karl SFriendly people and efficient operation.
peter mN.D.
Tasha TCustomer service was 100 percent amazing. Friendly, helpful, generous human beings. Merci.
Mary BWe would have rated this Below Average/Poor, but we are aware that they just moved to this location. The wait time was longer than it needed to be, especially considering we went online prior to picking up the truck. The gal working was kind but needs additional training. The truck was not well maintained at all - engine light on; empty gas tank; a bad tire; seeming bad transmission. We did receive a credit for the empty gas tank which we appreciated.
Denise AFrank was assume
Samir DRien
charles dSee comments above. The locations were fine. The problem is with UHaul NOT the locations.
DARREN SThird time renting from this franchise. Very nice people very helpful and good value for the money.
KENNETH SThe parking lot was unorganized. The people were nice.
Melissa HIs very good
Marian TExtremely easy return. Very fast
Logan S