They were absolutely amazing ! Communication was excellent. The only stress I didn't have was knowing if I communicated with them I had no worries with the trailer I rented. I appreciate customer service I I received EXCELLENT service Thank you
Angie S.
Customer Reviews for Automotive of Fairland
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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One extremely helpful! Tanya was excellent, extremely pleasant and would highly recommend using this location to anyone
Daniel B.Midnight, 49S in Mississippi, nowhere, the passenger rear tires blew. Pulled off safely. After a few minutes to gather my thoughts, I called uhaul. I got a very polite and reassuring lady. I told her I had a flat tire, 90 mins for a technician to arrive. Technician arrives and finds that i have 2 flat tires. Off he goes to get another tire. To make a story short. 4 hours later i am back on the road, which is great considering I had planned not to get assistance till morning. Fantastic customer service and technical support. Thank you so much. PS, did not cost me anything
Larry F.Security is needed because of the area of location
Mary K.Staff at Automotive of Fairland are polite helpful and very professional
CINDY B.lady was very nice and professional!
Jeffrey S.Extremely helpful staff. Highly recommend.
Danny H.The ramp on the 26' truck was only about 6' long-this made it extremely difficult & exhausting. We rented a truck from Uhaul exactly like this truck (26') and ramp was at least 10' about a month ago. I will definitely make sure to check ramp before I rent next time.
Jerry N.Aucun
Jeanette H.Uhaul provides excellent equipment to get the job done!
Ricky R.Very helpful, very apologetic for the pick up agent's sloppiness and lack of follow through. Very easy return. The location is right on the highway so a very direct transaction. The pick up location was off the beaten path so to speak, but the drop off location was open, airy, and I think U-haul is her focus while someone else ran the automotive parts side of the business.
John F.Great just the way ut is.
Sandra J.She was the best and so helpful if I ever need any I will be going back so friendly
BETHANY C.Excellent service!
John H.Needed wipers
Ann C.We reserved the truck locally but it was chaged to a different location so we used more mileage and it cost us more money. That is the only thing we were not happy with.
Christopher H.The experience was good. The assistance was fair. The amount of times they called me was ridiculous. Especially after whatever situation they thought they had it been handled.
Lynette B.There was no uhaul ink pens
KENNY J.Charged my card 20$ for an unknown reason? Had gas right like I picked up won't go back there
Kennerh W.parking lot was very small, making drop off challenging
vickie H.Would highly recommend this location to anyone! Tania was so accommodating and friendly. She made this experience so easy and helped in any way possible. Great service!
JESSICA L.Very good experience. The owner met me after work to give me my gate code so I didn't miss any work. The unit is in good shape and the grounds are secured with fencing and cameras.
Sandra B. | RéservationSpace was very limited, but able to put trailer in secure location.
Karen Q.The people at Automotive of Fairland Storage went above and beyond to accommodate me. Great people!
Jack E.i have used this location many times and service and equipment are alwas top notch
DOUG H.I don't think the level of service can be improved,I received rockstar treatment! Thanks!!!
DANIEL M.The lady was very friendly an helpful! Rental with fast no wait!
Michael L.I like the new U-Haul Trucks it helps make moving easier. Nice people & place to rent equipment & they have a full line of boxes and moving supplies. Thanks U-Haul.
TANIA R.Very friendly and helpful.
Steve B.Add jacks to the large cargo trailers.
JAN V.don't make the reservations on-line or with uhaul. Call this place direct and schedule it. The uhaul website took my reservation here and the day of changed the pick up 45 miles away at a different place. I called this place in fairland and they worked with me and get it fixed.
david T.We were very pleased with the service and the condition of the trailer and the attitude of the sales person. We had a unexpected situation arise and needed help quickly and we were thrilled with the response.
TANDY H.Nothing to improve. This facility should be a model facility for Uhaul. Excellent customer service. I live in Grove OK but there service is terrible and could not rent anything because their printer was out of ink. I will now drive the 20 minutes out of my way to rent from this facility.
arron H.not a thing
DARREL C.Excellent service à la clientèle.
DENNIS C.I got the uhaul protection plan and had accident in which they would not pay because it was overhead collision. The dealer sells like it is insurance when in fact it is not when you read the fine print. Very misleading. Not happy with experience I will be pout at least a thousand dollars.
John D.She was very slow..took about 30 mins to get my u haul trailer . the lady sold me a defective part to hook up the lights to my truck. . On my way to california from oklahoma they checked my hookups workinbe the trailer lights were not ut on our trip we were pulled over by the highway patrol and gave us a. Warning because the lights were malfunctioning..so i had to buy another part that works fine. Now i need to be refunded for the part that didnt work.
judy C.Rien
CHUCK C.No improvements needed. Wonderful!
CHARITY F.Lady was super nice and helpful. Very pleasant experience.
MILDRED H.Returned both units to this location. People very helpful and checked out both units for damage and to make sure units was clean.
CHARLES C.Wish it was where I requested, but lady was very nice and helpful.
Sherry M.All vehicles in great condition, clean, parked in open areas, and the staff is knowledgeable and friendly. Rented 2 trucks and a motorcycle trailer during the past month and a pleasure every time.
WAYNE N.It was a much smoother transaction this time. Thanks so much for making our day easier.
CROSSROADS C.Thank you so much for helping us! We already had a U-Haul truck to move my mom. My personal truck ended up breaking down. Ended up finding an open U-Haul location and was able to get me in touch with the Fairland location. They came back after closing, on an extremely hot day to help me hook an auto transport up to the U-Haul truck. My original 6 hour drive ended up taking 12, but at least the time at the U-Haul location was stress free! Thank you a million times over for helping!
ASHLEY S.Attendant was very helpful and excited about renting us a new truck. 26' truck was new and a pleasure to drive. We have rented several trucks from UHaul over the last couple of months and this was by far the best experience.
Dan R.I requested to pick up a U-Haul in Grove Oklahoma. I ended up having to go to Fareland. I then had to wait Half an hour for the lady to come and rent me the truck. She was very friendly and nice but I was in a hurry. I don't think I should I had to go to a different town then and what I requested. That took time out of my day. Also not knowing where I was going to pick up the truck until 24 hours before was very irritating to me. I was out of state in an unknown area had to go to a different town and didn't know this until the day before I had to pick it up. The other thing is crazy where you fill up your gas tank how the heck are you supposed to know how many gallons to put in we are trying to estimate what 3/4 of a tank yes that is so stupid. Rent the truck on full return on full would make much more sense. Where I returned it was perfect
PALA J.