OMG! This was awful. We were on the phone for over an hour for "self pick up". They couldn't get the system to work. They had to call 2 people to confirm I was myself which was ridiculous. The location was creepy and didn't feel safe. I did not sign up for pick up at this location and only accidentally noticed that the reservation had been changed a few hours prior to pick up.CATHERINEM L.
Location en tout temps
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alain T.
Le client n'a pas laissé de commentaire.SHAHRAM A.
Le client n'a pas laissé de commentaire.KATHY G.
We dropped off after hours. We called to find out the process. We did not get an answer but it was already after hours. Five minutes later a lady called back and gave us the information we needed. She was so helpful. Thank youJulie C.
Le client n'a pas laissé de commentaire.Zachary R.
Le client n'a pas laissé de commentaire.Michael A.
Mobile pickup was very simple.GREGORY L.
Le client n'a pas laissé de commentaire.Catheryn C.
Le client n'a pas laissé de commentaire.Alexander M.
This is just a run down parking lot outside of a run down building. Very little signage and no one answered the phone or called back when I did call.Grant G.
It was Sunday and nobody was thereFernando R.
I will never rent a uhaul again in my lifetime. I know 100's of students and military personal and I will advise them to not ever use the service again also. I rented a truck for 3-4 hours not days and my total came out to more than I was told it would. Tried to reach customer service but was unsuccessful after being on the phone for over 40 minutes. I would have been better off renting from Budget or Enterprise. Much more affordable and better communicationMicheal A.
In broad daylight this looked like a set location from 'The Walking Dead'. Seriously sketchy looking. At night, some people might not feel at all comfortable there. Look at it on Google Street View/Satellite. Dilapidated building with the roof literally falling apart. Yuk.Harry S.
Le client n'a pas laissé de commentaire.Alexandre M.
I have a serious complaint to report to customer service. Upon reserving the Uhaul and trailer for my move, I was planning on picking up all the equipment from one location. On the night of my pick-up date, the representative from the Uhaul location informed me that they do not have the trailer for my car. Instead, I would have to drive to her location in the morning, leave my car and take the Uhaul to a different location 15 miles down the road, pick up and load the trailer there, drive back to the original location, load my car onto the tow and proceed home. She offered to put 45 extra miles on the account to accommodate for the driving. This took 2 hours. I am completely unhappy with the service I received from Uhaul. The personnel at each location was extremely apologetic and helpful, but they were not in the position to do anything about the issue. Once I finally loaded my car on the tow, I proceeded with my move. Once I arrived at my drop off location, the man at the counter informed me I had gone 50 miles over my limit and would have to pay extra. I asked him to check the account, as extra miles were SUPPOSED to be added, and he informed me they never were. He was kind enough to honor the miles and did not make me pay the extra. My experience with Uhaul was completely unacceptable. As a customer, me having to drive to 2 different locations to pick up equipment and adding an additional 2 hours to my total pick up time was a nightmare. I am requesting a refund for at least the car tow and some return on the truck. I have used Uhaul multiple times in the past but from now on I will be looking for other options in the future.Ashley M.
The location is difficult to find and there are not signs for UHaul drop offs so it was challenging to determine if the lot was the appropriate place to leave the truck. The key drop box should be described online/through the app in order to understand exactly where the box was located.Anna W.
The process of getting the uhaul took a long time, and I was stranded in the parking lot for this time. It took about 45 minutes to pick up the van. WOULD NOT RECOMMEND. Also, the truck was not gross, exactly, but there was dirt and grime that made it evident that the truck had not been cleaned before my use.Sara M.
Pleasant experience. Moving is a big pain so anything that goes smoothly during this process is greatly appreciated.Richard R.
Le client n'a pas laissé de commentaire.Gary M.
Clearer instruction maybe? Leaving spaces open for dropping off Uhauls? It was very tight and I wasn't sure what the right call was.Vanessa A.
The vehicle overall was fine. My concern was driving hundreds of miles on tires that were wearing unevenly on the front. NO tread on the inside and wire almost showing. The rear tires tread wear if tested would not have passed state inspection. I'm not putting this on AVON since they are not a full fledged UHAUL location but UHAUL safety practice. If a front tire would have blown out it could very well have caused a deadly accident.Francis C.
Le client n'a pas laissé de commentaire.Lori B.
Le client n'a pas laissé de commentaire.Selam H.
Before i book the truck i called and talk with a lady she is professional and answered all my questions! MerciSayed Saboor S.
Greg, the attendant was extremely helpful! However, the mobile check in is the most horrendous I have ever experienced. It SUCKS! I suggest the senior mhm to go through it while standing outside in 90 + degree heat and 80 % humidity! Waiting for over half hour to see if I qualify to rent your truck when you have received all of my information action over a week prior to pickup date. LAST TIME I EVER RENT A U-HAUL! Thank God for ENTERPRISE!!!!JC A.
Le client n'a pas laissé de commentaire.Susan H.
No where on the website, or within the app, or even in my contract was there mention of needing to fill up the truck with gas. I did so, only guessing, and learned AFTERWARDS that had I not done so, I would have been significantly penalized. Because all of the other communication was so clear, I'm left to believe that this was intentional to generate revenue from the ignorance of customers. It may be legal, but very unethical. I'm disappointed.Greg B.
Le client n'a pas laissé de commentaire.Brian F.
Perfect and seamless even amidst a pandemic. Fantastic.Ali A.
Le client n'a pas laissé de commentaire.Timothy E.
Did not see or talk to anyone at this location. Used the online drop off. I just parked the truck, completed the online drop off instructions and dropped the keys in the drop box.Douglas J.
No problem with the location but the proprietor asked to check in online when he was available to do it in person, I understand the trouble of Covid19 but he was not that helpful. And honestly UHaul online checkin sucks! Please have some better persons to develop the system, it was as worse as it can get, sorry!Moogdho M.
Nothing it was super easy. Thanks.Zachary W.
Was never told there was a three day minimum for an out-of-town rental (I only needed less than two days) or if any possible discounts such as a military one we're possible. The person there told me told that adjustments would be made at the drop off place. Never happened. The rental charge was also made on the day of pickup.John B.
Le client n'a pas laissé de commentaire.CHRISTINA W.
Absolutely the most HORRIBLE and INCONVENIENCED experience we have EVER had with renting a UHaul. Not only was there NO KEY in the lockbox, but there were NO KEYS in ANY lockbox (all could be opened). AND the business owner was not even there to resolve the issues we were having. We were not able to take the vehicle so the attached invoice is COMPLETELY INCORRECT!!!! We did not even use it!!! It was never moved from the exact location where is was parked when we arrived. We were not able to move as planned and we were incredibly inconvenienced with this entire fiasco! HORRIBLE EXPERIENCE!!!!!! WILL NEVER DEAL WITH THIS LOCATION EVER AGAIN!!!! And will make sure we tell all we can to go elsewhere. This person should not be permitted to provide UHaul service and he CLEARLY could care less about it. Can't say it enough, it was HORRIBLE!!!James M.
Clean vehicle in between rentalsBRIANKEITH C.
Le client n'a pas laissé de commentaire.Corey J.
I have good experienceBenjamin C.
Le client n'a pas laissé de commentaire.Mark G.
No one was there. We just dropped of the truck and left the key in a box.Tim R.
When I pick up my truck, I cannot scan the back side of my Chinese driver license. It took me one hour to contact the customer service to get the key, so please fix this problem of ScanditZHIQUAN C.
Le client n'a pas laissé de commentaire.Khurram G.
Le client n'a pas laissé de commentaire.Florence H.
This location tried to send me on the road with a trailer without functioning lights. They â€œtestedâ€ the lights for me while I hit my blinkers and brakes. They told me the lights were functioning properly. When I did my inspection and there were loose wires in the trailer I re-tested the lights to discover that the left side didn't function at all.William L.
Le client n'a pas laissé de commentaire.Westley P.
Le client n'a pas laissé de commentaire.Morris M.
Le client n'a pas laissé de commentaire.Anastacia M.
Le client n'a pas laissé de commentaire.Mike J.
Greg at Avon Motors was very helpful and good to work with.Andrew G.
The website did not inform us that we would not be able to return the van at a different location until after we rented it. I would have rented a truck had I know this.Joanne H.
We rented trucks several times at other Uhaul locations in C'ville. This was our first time picking up a truck here and we had by far the worst experience. The office looked abandoned. The staff put in the wrong mileage number and fuel number in our contract and when we found the mistakes, he said he would change that on his end. We believed him and approved everything online. After we returned our car, we saw he didn't make any changes. Although it was not a big number, still we felt we were cheated on. Please go to other locations and we won't come back again.Ziang N.
Le client n'a pas laissé de commentaire.SeyedAmirHossein A.
The person who helped check us in electronically (Mohamed?) seemed very confused about the check-in process and insisted that he had to verify my boyfriend's identity with someone other than me. We had to wake up my parents (who don't even live in VA to do this). Pretty insane and it delayed our departure by 45 minutes with no time added to the end of the day. The truck was quite clean and ran well, though. Bottom line: if you can rent from somewhere else, I would go with that option.Greg G.
Le client n'a pas laissé de commentaire.Keenan F.
Le client n'a pas laissé de commentaire.Seung Duk L.
Easy to find an get to, personnel were friendly and helpfulKevin U.
Le client n'a pas laissé de commentaire.Jamie C.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Madison W.
Location definitely not clean and inviting. Almost looked abandoned, very dilapidated. No staff present on a day indicated as normal business hours (likely due to Thanksgiving holiday), but no big deal - just left keys in drop box. Uhaul procedures for this situation were not very clear - despite leaving keys in box as instructed, it was difficult to figure out if/when the vehicle was ever officially "checked in".Brett S.
The location would be better off if it was just a post with lock boxes on it. The dude on site honestly made if more confusing.GREGORY B.
Le client n'a pas laissé de commentaire.michael B.
Great experience. Thanks.Danny K.
The process of using the phone to access the truck was a complete pain in the neck. Much of what had to be done could have been done in advance. It took me the better part of an hour onsite instead of being the convenient and quick process as advertised. I won't do that again.Candace B.
Le client n'a pas laissé de commentaire.Ken V.
Excellent rep at this facility went out of his way to accommodate. Highly recommendavis C.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Rachel S.
The building itself was falling apart, mainly because of the roof. There was mold and dust everywhere. The man could barely see to fill out paperwork, using glasses and a magnifying glass to see.Julia E.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.Maitland S.
Gentleman in charlottesvill was very helpful and even came in when he was not working to receive the trailer.David G.
Le client n'a pas laissé de commentaire.Steven B.
There was black mold on every single wall in the place. The smell was so bad I chose to wait outside in the heat.Michele N.
Again, I'll never recommend anyone use a remote site. Second, this site was not open for business for 3days when I got there to return the vehicle. You would think I would have been told this when booking. Then , the solution was to run ME around to another location in an unfamiliar city. When I refused , the second service rep - the first one hung up on me after not knowing what to do- again hoped that I would have wi fi at the location, and I did not, and they could not offer any alternative solution to simplify my problem. After much complaining on my part, the rep agreed to let me take pictures at the drop off location and send them from another location where I would have wi fi. I was then asked to call the business at the drop off point- when they reopened to confirm that the vehicle was there, and then call u haul. Bottom line , I had almost 4 hours into the rental process- with all of the wi fi issues and complete lack of help from customer service- all this for a 5 hour rental. I will never deal with u haul again.bob H.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.steve B.
It took way to long. He was having computer issues. Had to call somebody to take care of the rental. Had to go over all the information I had already given. Hours were listed wrong on the website.Rhonda R.
Easy to drop off U-Haul with app.Megan M.
Le client n'a pas laissé de commentaire.Isaiah P.
Le client n'a pas laissé de commentaire.Joseph P.
This location looked extremely sketchy from the outside and inside. The roof was half gone, there were holes in the ceiling inside. I had no issues with the person I dealt with to get the truck. But as a woman picking up this truck alone, I felt very uncomfortable at this location.Courtney E.
Le client n'a pas laissé de commentaire.ALEX F.
Le client n'a pas laissé de commentaire.Samuel G.
Le client n'a pas laissé de commentaire.Adam W.
This location was closed by the time I arrived but the fellow came out back and helped me anyway. I don't remember seeing anything on my email stating the hours of the return location. This would have been helpful. I would have left the trailer there regardless.William R.
Le client n'a pas laissé de commentaire.Jeffrey P.
The U-Haul equipment was well maintained but the truck didn't have a dolly. The manager said that he had been asking for one but hadn't gotten it yet. My main problem is with the building itself. It's so poorly maintained that I was afraid I was going to catch some disease just from being in there (I could see what looked like black mold in the waiting room) and the ceiling tiles looked like they might fall on someone's head. The outside of the building has big holes in the roof area that makes it look more like a condemned building than a place of business. The manager was very nice and he was competent but I would only recommend it to a friend as a last resort.Toni B.
Le client n'a pas laissé de commentaire.Chad N.
Well run, easy to rent, Guy was great and truck was great. It's a really minimal location, however, no store, boxes, mats or hand trucks available. No complaints, just worth noting.Robert H.
Le client n'a pas laissé de commentaire.Kenneth J.
Le client n'a pas laissé de commentaire.Mark P.
The rental office needs repairCATHTY L.
The owner is friendly and polite, but the building is a nasty old hovel.William S.