Évaluations des clients Avon Self Storage Park LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Avon Self Storage Park LLC

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emily C. le

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Pick up was convenient and Lisa was very helpful. Overall a great experience

Jeffrey F. le

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The truck cab was dirty and smelled like smoke. The Online check In process was difficult and the supplies I had reserved were not in the truck. The truck also only had half a tank of gas and a large crack across the windshield.

Michael R. le

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Lisa is Great ??

Michael R. le

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Le client n'a pas laissé de commentaire.

Edwin O. le

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I used the after hours drop off... very convenient!

John D. le

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I used after hours check in. All went well except I had difficulty sharing my location. Big safety concern though as the self help video for disconnecting the trailers never mentioned chocking the wheels. When I disconnected the trailer it began to roll forward because of an apparent slope that was not obvious. Since the trailer was a double axle the hitch did not tip down with any weight and the trailer began rolling forward.

Kenneth H. le

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Le client n'a pas laissé de commentaire.

Matthew D. le

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Process was absolutely seamless.

Benjamin B. le

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Le client n'a pas laissé de commentaire.

Judith M. le

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Ask if they need the dolly/hand cart. I didn't and didn't know it was in the truck. It took up space I could have used for other things. I couldn't find how to shut the AC off, but otherwise figured things out okay. Maybe a little chart with most-used functions and where they are on the dash, would be helpful. t was a very good experience overall; the person at this location was very nice, very helpful and clearly explained U-haul services, costs etc. and helped me with the process. A nice plus: I really enjoyed driving the van. (Once I got used to the fact that it was automatic and I stopped reaching for the clutch!)

Steven C. le

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A reservation should mean approval. Nope, on arrival i was to endure 30+ minutes working to get approved. Its like calling for a reservation for a resturant only to wait to see if a table is available. Frustrating........truck was damaged prior to me, but no mention before i drove the truck. Last, the app was diffucult to navigate. Couldnt find gas level in order to be sure to return same.

Philip P. le

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Nothing fancy, but very helpful and pleasant. Only place in the Rochester NY area that had a car hauler trailer.

robert E. le

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Lisa was very fast and thorough when making the reservation, pickup and drop off. Quick and easy like it's supposed to be

ROBERT D. le

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The Avon, NY U-Haul facility is very convenient in terms of location. We have rented several times from this facility. The vehicles are always maintained beautifully. The paperwork is streamlined and eaasy to complete. We have recommended this facility to several friends. Thank you to Lisa, the proprietor.

donna H. le

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The equipment was unusable to move. It was not what we ordered. Please refund our credit card. Thank-you.

Austin H. le

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Le client n'a pas laissé de commentaire.

Arthur G. le

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Le client n'a pas laissé de commentaire.

ROBERT D. le

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We find the Avon, NY facility very convenient, and accommodating to our schedules. The equipment is always clean and well maintained. We have used the facility twice and will continue to do so as needed. We recommend the Avon, NY facility to anyone in need of a truck rental.

Matthew H. le

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The lady wasn’t there when got there and she didn’t show me what trailer to grab just had me grab one

elissa M. le

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Le client n'a pas laissé de commentaire.

Cathy M. le

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So helpful and friendly - thank you!!!

Tina L. le

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The website to "return your key" is not user friendly. I tried 4 times to register the time of the ket return. But was not successful. Thank goodness an employee was there to take my key.

Frank P. le

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After parking I never even got inside the office door and they had my receipt printed and handed it it me. And I was an hour bad a half early

ROBERT D. le

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We were very pleased with the convenience of location, choice of equipment, the overall cleanliness, and the courtesy of the U-Haul staff. We will recommend the Avon U-HAUL to our friends and we plan to rent another vehicle in the near future.

Gary W. le

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Le client n'a pas laissé de commentaire.

Austin H. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Melynda J. le

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Le client n'a pas laissé de commentaire.

Albert P. le

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Le client n'a pas laissé de commentaire.

bryan R. le

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Le client n'a pas laissé de commentaire.

Dawn W. le

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Be sure the windshield wipers do not need to be replaced. When I hit some rain, I had trouble seeing through the windshield, as the wipers were not cleaning the window properly.

Janeen D. le

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Great place to rent; Lisa is wonderful

Robin B. le

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I always use this location because they are friendly and professional

BEN R. le

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No improvement needed. Great customer service at the office in addition made the process easy and fast.

Nancy W. le

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No one answers the phone even during business hours, you need to call the alternate phone number.

Logan Z. le

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Truck was there as scheduled! perfect.

shaun L. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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not much interaction but good communication before I picked up the equipment. had to go to another location to pick up blankets!

Janeen D. le

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Very happy with saleswomen

Michael L. le

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Le client n'a pas laissé de commentaire.

sandy C. le

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Le client n'a pas laissé de commentaire.

Tammy C. le

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Le client n'a pas laissé de commentaire.

eric A. le

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Nothing everything was to my expectations

laura W. le

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Thanks to Lisa for making it a pleasing and easy experience.

Michael K. le

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Le client n'a pas laissé de commentaire.

debbie D. le

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Le client n'a pas laissé de commentaire.

Lenard J. le

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it was all fine

mark V. le

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Le client n'a pas laissé de commentaire.

Karon L. le

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Though we returned during off hours, When I had problems getting the equipment when and where I wanted going thru the main customer service number, I called Avon directly. She quickly got me the exact equipment I wanted and where I wanted. She even called the location to make sure it was on site. Customer service at Avon self storage was fabulous!

JAMES M. le

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Le client n'a pas laissé de commentaire.

JOSEPH M. le

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Le client n'a pas laissé de commentaire.

debbie D. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Location was not open when I arrived at my pickup time. I had to call them to tell them I had a reservation as they did not know.

Linda J. le

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The location and staff were wonderful, U Haul company is terrible. U Haul informed the location it was being closed and I already a reservation. There was zero communication from UHaul that this location was being closed by U Haul. Fortunately the staff at this location honored the reservation however the outgoing mileage was incorrect and I am being overcharged by over 50 miles. The location is great, staff very responsible, U Haul company is terrible.

june M. le

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the back of the cargo van had hot dogs along the wheel and beer caps

Ehilippa A. le

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Didn't meet anyone- just dropped it off, since it was Sunday.

Dawn C. le

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Clean the truck

Robert T. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Samuel V. le

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Le client n'a pas laissé de commentaire.

donna W. le

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Excellent, friendly service. Convenient pickup and drop off.

Richard C. le

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Fantastic place, was taken care of very professionally ... looking forward to renting again in a couple weeks to go pick up my stuff! Thanks!

melissa J. le

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Awesome once again thank you for being so accommodating.

Bruce S. le

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They are prepared, helpful and nice !

Sarah F. le

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Le client n'a pas laissé de commentaire.

Alfred N. le

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Le client n'a pas laissé de commentaire.

Teri B. le

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I wasn't to happy to get the truck with 1/8 of gas in it .There computer was acting up paperwork was miss leading ..paperwork said to be determined for drop off

Aaron W. le

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Nothing. Wonderful experience at the Avon, NY location once again!

ronald Z. le

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Le client n'a pas laissé de commentaire.

melissa J. le

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Awesome experience

WILLIAM H. le

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Lisa at the Avon NY was fantastic and would highly recommend uHaul!!!

jesse E. le

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Le client n'a pas laissé de commentaire.

James J. le

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Everything was great

sandy C. le

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Avon location is wonderful. Lisa is very friendly and great to deal with!

darlene K. le

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Everything went very well. Lisa was very pleasant & helpful.

Justin M. le

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Le client n'a pas laissé de commentaire.

melinda D. le

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Le client n'a pas laissé de commentaire.

MARGARET Z. le

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After booking online there was no record of it and the trailer they gave us was faulty.... the hitch was bad and separated from the truck causing damage to furniture and family heirlooms

Andre W. le

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Le client n'a pas laissé de commentaire.

lionel M. le

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Service was great

SUZETTE M. le

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Lois was great what a wonderful person, she understood our problems and tiik great care of us

andy M. le

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The staff was great!

jerald B. le

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when i rented the van , it was very dirty insde, the person that took care should have told me that it was not clean, there fore i had to call when i got home , to let her know it was dirty, she told me that the person before left it dirty, i should have gotton free milage for getting it like that, i iwas not happy, i did return it like that.iam glad that i was not charged for being dirty.

cynthia C. le

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They were closed when I dropped off the truck. I would have liked an email stating that I didn't exceed the milage and refilled the gas properly.

Donald L. le

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Louise was very helpful and pleasant to deal with.

joe J. le

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Your agent told me I could pat cash when I returned the truck. She closed out the account before I got there the next morning so it went on my card.. Good experience except for that !

owen R. le

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Le client n'a pas laissé de commentaire.

Raphael D. le

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Better understanding of after hour drop offs would have made the experience less stressful

Francis M. le

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Le client n'a pas laissé de commentaire.

Art W. le

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No improvements needed - great customer service will rent from this u-haul location again in the near future. Thank you !!!!

James K. le

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Le client n'a pas laissé de commentaire.

Wendy M. le

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Le client n'a pas laissé de commentaire.

Douglas T. le

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Great Customer Service. This was the 2nd time i've used this location and it won't be the last. She's always very accommodating to the customers needs. Please keep the vehicles coming so there is a choice when needed. A++++++

Robin B. le

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Le client n'a pas laissé de commentaire.

kevin P. le

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Le client n'a pas laissé de commentaire.

DAN W. le

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Avon was great in off the street and Lois took great care of business. Showed all the connections and how to hook it up .

Estell B. le

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The person who took care of me was great, she was friendly and very knowledgeable. I would rent from Avon again

Ismael C. le

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Le client n'a pas laissé de commentaire.

Adam H. le

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First we received a phone call that we had not returned our equipment even though we have already received the closing receipt. Then we were charged for an extra day and when we called the place of business, we were directed to a 1800 number. Called them and cleared up the extra day of charges. It was an error on the place of business that we got a phone call about missing equipment (which was not missing) and then we were also charged for an extra day . They didn't want to fix the errors and said it was our fault when we only had the equipment for 12 hours on the same day. Not happy with this process. We shouldn't have to keep calling 1800 numbers, the place of business should be able to fix their errors and should keep better track of their equipment

Eva H. le

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Le client n'a pas laissé de commentaire.