Customer Reviews for Aycock Property Development
(U-Haul Neighborhood Dealer)

183 évaluations

211 E Belt Line Rd Ste 103   De Soto, TX 75115

(469) 643-4025

Heures d’ouverture

  • Mon-Tue: Closed
  • Wed: 10 am–2 pm
  • Thur-Sun: 10 am–5 pm

Services dans cet établissement :

Pour nous contacter

(469) 643-4025

211 E Belt Line Rd Ste 103
De Soto, TX 75115

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: Closed
  • Wed: 10 am–2 pm
  • Thur-Sun: 10 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent

Sinead M 
Évaluation :
3

We I arrived, the office was not open. Also, the back had a lot of dirt, which we did clean.

Lorene M 
Évaluation :
3

While I appreciate the convenience of being able to utilize a good self service system, some of your process needs to be streamlined. An example of this would be the pictures that are required at the end of the process. The area indicating the "example" is not located in a space where it is readable, and stating that this is an example is inaccurate verbiage. Utilizing "required photo" or something along those lines would be more beneficial and aligned to what you are expecting to receive. Furthermore, I provided the exact pictures requested and it STILL errored out, indicating that it was not sufficient. But I submitted anyway. This is not an efficient method of approval and needs to be reassessed and revamped with a more suitable and reliable mechanism. You should also consider sending additional information and or documentation prior to retrieval, which is indicative of what is expected of the customer upon arriving at the facility to complete the process of retrieving their reserved vehicle. It took longer to complete this process than it did the actual move, which is a disservice and inconvenience to the customer. Now that you have been informed of better, please DO better.

DeAndrea T 
Évaluation :
1

I was charged wrongly for a lost key, and I clearly have pictures showing that the key was dropped in the dropbox. I will be reaching out to HR concerning this issue.

Kayla H 
Évaluation :
3

Resolve location issues within the app, customer support should ensure customer gets on the way before ending the call, when U-Haul changes pickup location the miles allotted should be adjusted to & from, verification process should be explained at time of reservation to prevent possible delays, ensure the correct location/instructions are left to retrieve key

venita m 
Évaluation :
3

The U-Haul app is not customer friendly. Whenever I attempted to upload photos, the app timed out. This extended my time to check-out the vehicle and return it. Overall, it was not a good customer service experience. As for the location, nothing spectacular but also no complaints.

DeEric H 
Évaluation :
5

Love this location out of all other locations

Moneca G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R 
Évaluation :
5

Big dawg came in the clutch, got me in shape early in the morning too! I appreciate you sir, will be following up with you on those personal endeavors as well. He will be there when you pick up and drop off, customer service was A+! Please bring your money here for a U-Haul …good people, good business

Darius M 
Évaluation :
5

I was very satisfied and I will recommend anyone too this location

parzetta r 
Évaluation :
5

5 starts great service Fast friendly

kamyra u 
Évaluation :
3

It was closed when we dropped off the trailer at 12:30 in the afternoon on a Saturday. Never saw anyone.

Troy M 
Évaluation :
5

This was an absolute amazing experience. The easy help and pick up of the uhaul truck really got my moving experience going quickly.

Alicia S 
Évaluation :
5

Aycock was VERY professional and friendly! They made this process quick and easy. I truly appreciate their kindness.

Annastasia S 
Évaluation :
5

Mr Aycock always goes the extra mile to make sure I can get equipment I need when I need it . Thank you for your good business!

DALE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar R 
Évaluation :
5

Very professional and easy process!

Shundra B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elisabeth M 
Évaluation :
5

Simply outstanding!!

Paster E 
Évaluation :
1

Added SafeMove without my knowledge

Alisha L 
Évaluation :
5

The Aycock's were closing but allowed me to rent a Uhaul at the last minute. They prayed with me and wished me well! Amazing place to rent from!!

Amber C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johny h 
Évaluation :
5

Mr Aycock delivers a very professional, world class and down home experience every time.

DALE W 
Évaluation :
2

The truck needs serious maintenance. The shocks/ struts are really bad I had to significantly reduce speed to keep from bouncing all over the place. Mr. Ayecock is a nice man, very respectable. This review is solely about the condition of this truck.

Kevin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamelia H 
Évaluation :
5

The customer service was awesome!! We would definitely recommend this location. Very helpful and professional. Thank you for making our move to the area a smooth process.

Freddie T 
Évaluation :
5

Very professional

Shierly A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaJamea D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyshae D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa E 
Évaluation :
4

S.O.

James A 
Évaluation :
5

Great customer service, overall positive experience. Merci.

SETH Q 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian P 
Évaluation :
5

Friendly and very personable and accomodating to the needs of the customer.

Latasha B 
Évaluation :
5

I will return as a customer anytime! Mr. Aycock was very personable throughout my U-Haul reservation. He made sure I had everything I need before leaving, and even provided help when I was looking for an extra hand in moving. He knows how to make his customers feel calm in chaos (you know how stressful moving can be). Thank you again!!

Keyondra F 
Évaluation :
5

Good service

MARTIKA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladron M 
Évaluation :
5

Best experience I've had… Very friendly and fast service. I know where to go to next time I need to move again. Thank you for your services

Tamara M 
Évaluation :
5

Thank you. The whole experience was great!

Shenikwa C 
Évaluation :
5

More information on each site of what's available to rent.

Kraig B 
Évaluation :
5

I didn't have any problems, a very clean truck. The truck was ready when I got there. The location was perfect. I was treated very professionally by staff. I would highly recommend UHAUL this was my first time and I enjoyed driving the truck.

Luby A 
Évaluation :
5

Excellent service.

Robert C 
Évaluation :
5

Mr Ayecock was wonderful!!

Kevin N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D 
Évaluation :
5

Great customer care and knowledgeable staff

Joseph P 
Évaluation :
5

Great Service and I appreciate the generosity that was represented to my son (Snoop -Dog) LOL, and myself. Thanks Again and I would recommend this location to anyone. 

Sharon G 
Évaluation :
5

Everything was perfect

Rafe H 
Évaluation :
5

I rented an open trailer. The spots to park it are very sloped and I was worried it would roll down and hit the building overnight. Not sure how to fix that just an observation

Jeremy B 
Évaluation :
5

Extremely kind customer service

Maile S 
Évaluation :
5

They were outstanding! Use them to teach other U-Haul vendors on how to treat customers!

THOMAS F 
Évaluation :
5

Really nice ppl they even helped me with my 2nd reservations

Jose C 
Évaluation :
3

Very strange, no one to interact with just drop of location left the trailer in the parking lot which is very narrow and not easily accessible for equipment drop off. next time I will use the larger sites on I35 or Hwy 67.

Stephen R 
Évaluation :
5

I appreciate Mr.AYCOCK from Dallas for his excellent customer service and professionalism! Thanks

joseph p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MarShawn J 
Évaluation :
5

Excellent customer service

Cleve M 
Évaluation :
5

I was well taken care of at 211 E. Beltline Rd. The ower tool excellent care of me.

Pete M 
Évaluation :
5

My experience was absolutely amazing!! There was a couple helping me, I felt like I was losing hope because I couldn’t find a U-Haul and it was a Sunday so most businesses were closed, but this couple helped me with no problem they got me set up with everything I needed fast and easy!! Thank y’all so much I will definitely be referring my family and friends to this location!!

Kavion W 
Évaluation :
5

Rien

WILLIAM C 
Évaluation :
5

Rien

WILLIAM C 
Évaluation :
5

The best help I've received thus far!!

JOKTAN D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Teague S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andramona H 
Évaluation :
5

Great customer service! Friendly! Made the experience less stressful!

April B 
Évaluation :
5

The people are very nice and helpful. And willing to answer any questions. They made sure I had a great experience. I recommend this location to anyone that needs a U-Haul.

Ricky S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos B 
Évaluation :
5

These guys helped me out in a pinch! Very nice people! And exceptional service!!

BONNETTI G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamere H 
Évaluation :
2

Show the customer how to use the auto transport trailer. Specifically, tell them about the fender that folds down to allow the driver door to open. This way a 250lb man isn't told to climb through the backseat and to push the vehicle the rest of the way onto the trailer. Also, when a truck clearly needs an alignment and/or suspension work, don't rent it before it's fixed. It's very hard on folks arms to control a vibrating steering wheel for 800 miles. Last, please put the correct amount of fuel that is in the truck when renting the truck. Thank God we got a picture of the gauges before it was pulled off the lot. Having to get ahold of Uhaul customer service has been a challenge to get this corrected.

Jennie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique G 
Évaluation :
5

Very smooth check out process

Olivia S 
Évaluation :
5

I see a $14 charge on my bill that I did not authorize. I did not add any of her collision or insurance on my reservation. I need to know who I need to contact to get my money back on this reservation.

Ronald G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
5

Mr. Aycock allowed me to use my rental an extra day passed the original agreement. GREAT BUSINESS!

DALE W 
Évaluation :
2

Office was a closet. Wi-Fi took forever. Put wrong number of trailer on the contract.

Patricia G 
Évaluation :
5

Superior customer service. Very friendly and made my moving experience less stressful. I Thank God for sending me to his location. Glory to God

Rita R 
Évaluation :
5

Rien

JAMES F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris I 
Évaluation :
5

The owner take carr of me after hour! Great person I recomend 100 %

Miguel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W 
Évaluation :
5

Excellent service à la clientèle

Monica D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya E 
Évaluation :
5

They were fast and efficient

Mark O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth E 
Évaluation :
5

None everything was good

Bobby G 
Évaluation :
5

Warm and inviting! Thanks for your help

LUCY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice O 
Évaluation :
5

Mr. Aycock answered the phone right before closing and got someone on the line for me to change my original drop off location to his location due to the other location not having a drop box. He was very professional and went above and beyond to help me out. I will definitely refer him to friends and family. Excellent customer service.

Eric G 
Évaluation :
5

Nothing. Pick up with Mr Aycock was perfect!!!

Jill K 
Évaluation :
5

Was a great guy and easy process

Marcus L 
Évaluation :
1

Not charge if the vehicle had not been used and make sure the maintenance is up kept so that you can have a smooth ride without being ripped off.

CYNTHIA W 
Évaluation :
5

Service was very good, process was smooth and the price was fair....so I cannot ask for anything more> Thank you

ANESSA L 
Non les évaluations ont été soumises pour cet établissement.

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