Customer Reviews for Aztec WFR Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nice and easy. No issues whatsoever and would rent again from them.

Évaluation :

3

Not a bad place. Small just parked the U-Haul where I thought best. Needs more signage closer to road! It's easy to pass as you go around curve.

Évaluation :

4

A bit hard to find in GPS. Drop off instructions should include reminder to drop keys off in drop off box.

Évaluation :

1

The drop off location was to be open until 4 but when I dropped the vehicle off at 2 it was closed so I used the drop box - more important, this location in Indy is in a very bad part of the city .. otherwise the experience was 5 star 👍

Évaluation :

3

I had requested 10 furniture pads when I made my reservation days before and the rep said he had to throw what he had away because they were unusable but I was never told I would not have the use of them so I took the truck to the loading location and drove my car 14 miles to get them. The truck had trash inside the cab and in the cargo area.

Évaluation :

5

They were very very kind and friendly thank you

Évaluation :

5

Easy to pick up there. Very helpful person

Évaluation :

5

I was satisfied with the service I received and couldn’t provide any suggestions on how to improve.

Évaluation :

1

Being charged after my cancelation is not acceptable

Évaluation :

4

Location is convenient and easy to find. Also easy to get in & out of with a trailer attached. Rep was polite, got my paperwork done, and my trailer hooked up in less than 10 mins.

Évaluation :

5

Great customer service thank you Uhaul

Évaluation :

5

Great all around experience,simple and quick processing rental.Thank you UHaul

Évaluation :

2

Move the Location. Bad Neighborhood....

Évaluation :

3

The truck was loud and the engine light was on

Évaluation :

5

Max was really helpful and great customer service!!!

Évaluation :

5

Nothing. Great service

Évaluation :

5

Get more trucks

Évaluation :

3

Everything was OK and the place was convenient.

Évaluation :

2

The guy that helped me was great. The location was just weird… Some random old house in an industrial part of town

Évaluation :

1

After pulling up to the drop-off site I cleaned the vehicle I was left with a small McDonald's bag but there was no trash can on the site so I left one bag on the seat and I was charged $25 to dispose one bag overall I left the vehicle clean of dedris . I dropped the vehicle 1 day in advance also with more gas then I was supposed to. I was charged unfairly and when I called to speak with a customer service rep I was disrespected when I tried to explain and ask his name he hung up on me twice 6/11/2021 @ 3:30 pm

Évaluation :

5

She was excited about renting a uhaul Clean and fast. Got it done.

Évaluation :

2

Location was not clean and was very sketchy.

Évaluation :

5

When they told me I'd have to pick up my truck by phone I was leery. However it worked out well and was a great way to do it!

Évaluation :

4

I arrived after hours and the drop off was still smooth. The people at Aztec promptly completed my contract the next morning.

Évaluation :

1

That the customer and agent initial mileages outgoing and incoming this didnt happen. I googled the distance from the rental to my storage unit 15,1 miles and l made 2 trips . There is no way that l should be paying for mileage some one else put on the truck . l will use another company in the future.

Évaluation :

5

Thanks for great service

Évaluation :

3

I waited over an hour to get the truck. there was no appliance dolly in the truck, which made my move harder and longer, i have used u haul all my adult life when it came to moving. THIS TIME WAS THE WORSE TIME EVER

Évaluation :

2

The truck was missing part of the muffler and was very loud. Being on a time sensitive deadline, I had no choice but to take it. The rental site is a welding company. The offices are not well-maintained.

Évaluation :

3

Approve driver prior to going to pick up location

Évaluation :

3

I have rented a U-Haul vehicle from four of your Indy locations. The Massachusetts Avenue location was not the bes. The facility had a lot of trash seeming a little unkept. Everything else was fine

Évaluation :

1

No body was there i just leave the truck in the front of the location since Monday and I still waiting for my deposit

Évaluation :

1

Got The Wrong Size Truck, The Muffler Was Broke And It Took 2 Hours To Get My Reservation Right.

Évaluation :

1

I arrived at 8:00 as scheduled. While trying to pick up the truck through my mobile phone as scheduled I experienced an issue I guess. The screen read KEYCODE but no code was available so I walk into the building as instructed on my phone and no one is in the building at all, it was awkward. After coming outside and waiting until 8:40 which was 40 minutes after the scheduled pickup time, I was greeted by a man who worked here I'll assume. The man was very unprofessional and kept trying to tell me I was lying. I continued to show him information to verify my reservation and he still continued to waste my time. He walked outside to grab the key so that I could not obtain it, EVEN THOUGH I JUST PAYED THIS COMPANY FOR THIS RENTAL, and to both of are surprise the keys are not there. He then walks me into an office ask me the truck number and after I tell him he just hands me keys and leaves. I was so frustrated and just confused this morning. Completely ridiculous. On top of that they are trying to now charge me again and telling me I didn't pay this morning even though it's on my bank statement. I believe because I am young they were trying to scam me. Regardless total waste of time and hard earned money for sure ??.

Évaluation :

3

I requested for a truck on English St, Mass ave called me to come and rent a truck from them instead I found it puzzled and more mileage to pay. I don't feel safe to drive there bec blind spots and not a great area to drop truck off after hours.

Évaluation :

3

They added a deposit to fee with it being on a credit card and other charges that don't make sense but overall uhaul services are great

Évaluation :

3

I picked the truck up close to empty on gas and I brought it back the same way but i was charged 32 for fuel..

Évaluation :

1

The person handling the reservation didn't seem to know what he was doing as far as process. He didn't inspect trailer before I took it. I had to hook it up myself to vehicle. I am confident in my own ability to hook up trailer and did my own inspection, but was worried if there would be liability should they "find some damage" after my return that was already there before renting.

Évaluation :

5

Have great customer service! Joe was great! Enjoyed working with him. Will rent from here again.

Évaluation :

5

Great location with great customer service!

Évaluation :

1

The office was so unorganized and a mess I don't know how he could find anything.He definitely needs training on the rental system and have a printer that is operable to print out customer receipts..Then he felt because the initial U-Haul rep had screwed up on renting me a truck with a 2" ball welded to the bumper to pull a 33' RV that requires a 2 5/8" ball -- now I couldn't even switch out the ball size or use the truck to pull the RV-- I had to return the truck the following morning.He wanted to charge me 98 for the use of the truck for 1/2 day in which I drove it home 7-8 miles and drove it back the next morning. I was unable to inspect the ball or truck upon pick up due to it pouring down raining.

Évaluation :

1

Give out trucks w tail lights. So we can avoid being pulled over at night

Évaluation :

3

Loved the customer service. I dealt with Maxwell. He communicated very well with me to make sure I knew all the policies and requirements. I would recommend this place to anyone!

Évaluation :

3

after all said and done from a huge problem from another location, this location had a truck which was reserved by corporate while on phone complaining about the location that dropped the ball. we were given a $$ discount, which has been received, but ALSO 100 additional FREE miles on top of the 34 in the rental, to help with all the extra driving and inconvenience. We only drove 102 miles total. So with a total of 32 miles left in the FREE mileage column we should have only been charged for the actual truck rental $39,95 plus insurance $28! picked up and returned same location. however they charged us the original quoted price which was pick up one location and dropped elsewhere. So much for working with us and making it right! WILL NEVER rent from you again. This was my 3 time getting screwed over by uhaul! never again!!!

Évaluation :

1

It is literally in the middle of nowhere with no sign to locate. Also return truck to a local welding store rather than having a professional U-Haul office was also a down side.

Évaluation :

3

The man who helped me was very nice and polite.

Évaluation :

2

Hit heavy rain and found the passenger side wiper was falling apart. Seemed like the shocks on the truck were dead. Spent $5,25 to replace the wiper.

Évaluation :

5

Everyone was friendly and great, even though I had reservations due to the location.

Évaluation :

5

Nice guy, super speedy.

Évaluation :

1

I have been a repeat customer for years and given this company thousands as I've moved over then years, but not anymore. I took a photo of the tank of gas at 50 % fuel, which is what I was supposed to return the tank at. Uhaul then gouges me $10 for EZ fuel. I spoke to Ryan Clark who was an area manager who genuinely did not give any care or concern to my problems or trying to retain me as a customer, and was simply flat out rude and wanted to get me off the phone. He claimed the tank wasn't filled to 1/2 even though I have a photo of the tank at 1/2. His contact info was: 764006 Ryan Clark Area Field Manager ryan_clark@uhaul.com 574-320-5658 Never again. Your area manager made it loud and clear you don't give a crap about your customers, and that I can go stuff it.

Évaluation :

1

Bad location.

Évaluation :

1

This is a poor company it was a dirty office ran by a contractor that's very unprofessional. The uhaul need shocks it was a horrible ride. Paid for the uhaul up front and it took a hour for them to open the back of the truck. After I returned it the contractor added equipment charges and we never used equipment. After he called and emailed me everyday about charges on equipment that was not ordered or used. I do not recommend this location and if you drive there you will see why.

Évaluation :

1

The furniture pads I rented were dirty and wet when they were put into my uhual. Also, I paid for 12 pads and was only given 9. Also, the uhaul was almost out of gas when I was given the keys and told that they would not use their own money to fill up a uhaul for customers then wait to be reimbursed. I would not have minded having to stop and get gas as soon as I left the rental office if I was not on a tight, intra-state moving schedule but that was not good customer service at all.

Évaluation :

5

Matt was very helpful and pleasant. Stayed a little late so we could pick up the trailer the night before as we arrived in town. Trailer was in clean and working condition.

Évaluation :

5

Very caring and service minded location. The owners care about getting things right here. Merci

Évaluation :

2

Location was not opened as advertised. Charged $25 for cleaning, truck was clean. It wasn't washed but it was exact condition I rented it in. I had insurance through Uhaul that was charged for previous damage that was documented at previous location. I took before and after pictures/ videos. Seems pretty shady to me. I was also asked, over the phone, to leave my copy of the contract, which had documented damage. Was also asked if it was clean, my response, yes. I was only out $25 but be informed this doesn't sound right to me.

Évaluation :

1

This was the worst customer service experience I've ever had. We made a reservation online days in advance, but it took us over an hour in the store to get through the check out process. The owner had no idea what he was doing on the computer system. His sons were apparently supposed to train him weeks ago and he was the only person working that day. He did video call his son to help him through it, but he was half asleep (and not helpful at all). He eventually called a different person who was a little more willing to help. With this person on the phone and myself standing behind him at the computer, we were able to finish the process. It should not have taken over an hour. Please send a regional manager to this location to train this person. I will most likely never use U-Haul again if this is how you let your facilities run.