Customer Reviews for BA Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

It was a great experience with your company and equipment. Would use again if I need to.

Évaluation :

1

BA Storage is TERRIBLE!! I was asked to help U-HAUL out by dropping my cargo van rental to another location. Never done that before. I get to the location before 1pm on Sun, March 10th and the attendant says "Why are you dropping this vehicle off here...we just don't accept vehicle like this". I showed him the text from U-Haul with their address to drop of the van off. He tells me to take it back to the original location (4167 Wester Ave). I begin to drive out and he runs to van and says "Yes its supposed to be here and it wasn't on my schedule, just leave the van". So I did. They charged me for a 2nd day ($69,8) and the Western location charged me for the same rental ($71,31). This rental has been a COMPLETE HEADACHE. I don't think I'll be doing you any FAVORS anymore... I got overcharged and drama at the storage facility. BA Storage his to get there business in order. Their INCOMPETENCE is Breathtaking!!

Évaluation :

5

Very nice staff.

Évaluation :

1

One of your employees battered me after cornering me and shouting obscenities at me, inches from my face (why he was anywhere near a woman half his size is beyond me, nevermind laying hands on one). He postured repeatedly as though he was going to strike me again, kept a flashlight directly in my eyes for several minutes, taunted me, and locked me in the office. I had to call the cops/paramedics. I have photo and video records of all of this. Clearly, this neighborhood U-Haul/BA Self Storage is running a scam and those employed there are violent and seemingly on drugs, given their volatile behavior and pupil size. They refused me paperwork where I could indicate the state of the truck and the fact that they were unable to furnish me with a dolly at the time of pickup, so I resorted to taking multiple geotagged and timestamped photos of the truck at the time of pickup. Two employees accused me of vandalizing the side of the truck with spray paint (though I have photos indicating that this was the state it was rented to me in and both admitted to the cops and later that the vandalism was pre-existing, and in fact, they're actually had been more before they took paint thinner to some of it). They tried to refuse the truck back and attempted to send me to another location for drop off, despite the police urging them to and the fact that customer service stated that the scheduling office was no longer open and they were therefore unable to change the location drop off at that time. Customer service as well as the police suggested I continue to record the process as I had to resort to doing contactless drop off (although one of your employees attempted to physically intervene as I deposited the keys into the drop box - this is recorded and police witnessed it as well). In speaking with customer service for the umpteenth time that day, they confirmed that the employees at this neighborhood U-Haul/BA Self Storage have not yet marked the drop off as having been received, and have charged me exorbitant and arbitrary amounts of money, which do not reflect the original agreement. This was an unimaginably, horrific and deeply traumatizing experience. I have an attorney on retainer and intentions of pressing charges if we cannot resolve this internally.

Évaluation :

5

Excelente servicio

Évaluation :

3

The bed of the van was covered in dirt & leaves but upfront area was clean. This location locked up and left 2,5 hours early, I had to do an after hours drop during their business hours

Évaluation :

1

The employees were un helpful rude inconsiderate and un professional. I would definitely try to use a different location next time.

Évaluation :

1

Terrible parking situation, could not park on site and it's a bad neighborhood with bars on every window there. Overcharged for fuel. Drove a total of like 14 miles, not in traffic, and got billed for 4 gallons of fuel. The male working in the office could clearly not be bothered to give af. I'm fairly certain I didn't even choose the $26 dollar liability protection but still got charged for it. I rented a bigger van from Glendale U-Haul and drove to a vendor, then Hollywood and back, two different days, with the total charge being $40 one time and $60 the other. How in the f do I go to this place, which is in Hollywood, to drive to the store and back (much shorter trip) in Hollywood, and the total is $95…. Take my advice and go to a proper U-haul location this place sucks.

Évaluation :

2

People who work there isn't helpfull and they don't try to communicate nicely

Évaluation :

4

clean car. no cob webs

Évaluation :

1

The truck had 0 im surprised it started the male worker in office just apologized and said there was gas station down the street then said he would give me credit to put gas. Then they charged me for a cleaning fee . When I didint leave it dirty.

Évaluation :

4

I declined the CDW and it was added without my knowledge. When I emailed for a credit my email has gone ignored. Very poor customer service.

Évaluation :

1

UHAUL truck was super dirty dusty inside and out had huge wall of graffiti on the side, 2 employees where whispering comments to each other and laughing when talking to me, made me super uncomfortable, arrived at 6pm on the dot closing time they didnt bother to let me know i could do mobile checkout i had to figure that out on my own These peoples customer service is super horrible they made me feel really bad.

Évaluation :

4

The price doubled after I left. They said their was a cleaning fee and there was nothing to clean

Évaluation :

1

Rude workers., final invoice was inaccurate (showed wrong date), also was charged $25 for cleaning fee, and I returned the van the same way I received it. This place is shady. Stay away

Évaluation :

1

It seems criminal to advertise a service at a fourth of the actual operating cost. The people running this particular location were also unkind. Truly an awful experience. I'll pay a third party service to move my belongings next time for an ACTUAL quote.

Évaluation :

3

The location could have had better identification on the building as to the address . It would have been helpful to had known the storage company name because it was not Uhaul. Hard to locate.

Évaluation :

4

they don’t have a private parking some street parking unsafe staff is amazing, love their guys ✌🏿

Évaluation :

1

Did not have the equipment rented (dollys or blankets). The truck was old and not in good shape.

Évaluation :

5

Staff was great!

Évaluation :

3

Truck had slime substance on it

Évaluation :

3

I was charged for the insurance fee when I specifically said no to it on the reservation.

Évaluation :

1

I was quoted a different price on the website than the final bill I received. I will be calling a representative in the morning when your call center is open and I will be disputing this charge with my credit card company.

Évaluation :

5

Very Helpful and Location is very close!

Évaluation :

1

This is the worse place to get your uhaul ! Please make sure that if you decide to go to this place to take a picture of the gas tank before driving off ! Bcz they will charge you for gas and say that you didn't put gas not only that but everyone in there is hopeless!

Évaluation :

5

U haul is very sneaky in all its hidden fee. The quote was very very far from the actual bill.

Évaluation :

5

Everything was great.

Évaluation :

3

A lot of work for you customers to do with this method of truck share with not discount or incentive from using the counter method. Won't do it again.

Évaluation :

2

The location did not have my reservation information. I spent almost thirty minutes between talking to UHaul customer service and the person at this location trying to get a van that I had already checked in for. Because they didn't have my reservation, they also didn't have the extra things I needed and had rented.

Évaluation :

1

The entire truck was extremely dirty upon pick up. See photos from my online check-in. When I got back this staff changed where they told me to park, and wanted me to park in some small tight space that I couldn't get into. Dirty grubby rude location. I like U-Haul and this is not up to the standards

Évaluation :

2

Make sure the cables are correctly attached to the battery so the customers dont have to fidget with it to get the car started

Évaluation :

3

The truck was very dirty, when I bought it back the guy said "yea that was one of the trucks that's recently stolen and I think they were living out of it". After hearing that I just want shower because everything a had a sticky feel to it and there was and old box of new ports in the door and sunflower seed hulls all over.

Évaluation :

5

The Agent answering the Toll Free U-Haul reservation number could have mentioned I was renting from a third party and for me to Google them to find out what their hour of operations are. Thankfully, while I reserved a pick up at 6pm, i showed up 1/2 earlier and good thing because at 6 they would have been closed. Otherwise an excellent experience

Évaluation :

5

Very fast and efficient service with a smile which is always nice.

Évaluation :

5

Keep up the good work

Évaluation :

5

The guys running this place were awesome! 5 minute check in to get my van. 1 minutes drop off at the end of the day. This location ROCKS!!!!! 10/0

Évaluation :

1

The workers are not clear when exposing the gas rebate process when checking out the vehicles. Also, the gas gauge was not accurate to what they originally had down when I picked up the truck. Plus, the return gauge was not entered accurately either. I will definitely be taking pictures next o decide to use Uhaul. It's no wonder this location has a 1 star rating.

Évaluation :

1

This was a terrible experience Your staff was very unprofessional and rude I had made a reservation the night before, but your staff was so incompetent that they did not hold my reservation- and charged me more for a bigger truck than I originally reserved One associate said that it was “not our fault the truck isn’t here” Furthermore- the truck I ended up taking was very dirty, and had a near empty gas tank I believe a serious look should be given to this location, and I will never give this place business again.

Évaluation :

3

I originally booked a 9' van at another location, then customer service reached out and told me they had changed my reservation to this location bc the previous one was out of vans. Then when I arrived, this new location was also out of vans and only had a very old, barely functioning box truck. No one notified me of this change but I had no other options. The truck was difficult to drive and made very worrying sounds (multiple check-engine lights turned on and off throughout trip) but it got the job done. I was also upset that despite turning down the insurance when I booked my reservation, when I picked up the truck it was automatically added again without my knowledge. I had no idea until I was given the receipt AFTER my rental ended. The location and employees were perfectly fine, but my experience with U-haul communication was disappointing.

Évaluation :

3

I was hesitant to rent a truck from anywhere after I had a very bad experience with that fraudulent scam company called Avis/budget. But I needed a truck for moving so I took the plunge, I have to say you're a good company at the very least you're honest.

Évaluation :

5

Customer service person was very courteous and knowledgeable. Handled a very difficult customer ahead of me quite well.

Évaluation :

5

Great experience.

Évaluation :

1

There was a guy, who called himself a manager, who doesn't know anything, who brush me off to uhaul customer service and refused to help with billing because he claims this site is a 3rd party vendor. A lady came in and was able to fix the billing error eventually. The truck was filthy, I had to wipe with sanitizer wipe and several trash was in the pickets and floor of the vehicle, which I had to clean. I used the app, which i'll never use due to a random error and inconvenience. I would not rent from this location. I will leave this review on other sites as well. Horrible experience.

Évaluation :

1

The representative was not around at assigned time and arrived 30 minutes late from scheduled time because they were at lunch. Upon arriving, the representative had such a nasty attitude even after he came in late. It was such an unpleasant experience and delayed the plans we had significantly.

Évaluation :

1

Mark (white male with long brown hair) was absolutely unpleasant to deal with. He was beyond rude from our arrival and clearly does not enjoy his job. His negative attitude made our experience at BA storage a nightmare. Not only was customer service terrible but other customers were told they do not have a truck available for them even with a reservation booked. Absolutely ridiculous and will not come here again.

Évaluation :

5

Easy pickup and dropoff for van. Staff is super friendly. Liz and Derek were a great help.

Évaluation :

1

GHETTOOOOO

Évaluation :

2

Showed up to pick up the truck at 1. Truck was damaged from previous driver. Damages had to be reported and we didn't end up getting the truck until 3 pm. Then we were told we had to bring it back at 630 before the gate automatic locked. We rented originally for 6 hours 1-7 pm. Now we were getting 3.5. I had to move my stuff in 3 very difficult hours Bc we needed the last 30 mins to drive back. No discount was offered for my troubles. Not the best experience at all.

Évaluation :

5

Great experience.

Évaluation :

5

Great experience.

Évaluation :

5

Great experience.

Évaluation :

1

This has to be the worst place to rent a truck , costumer service is really bad. I had to wait 1 hr to return a truck because the worker was in lunch . He closed the door and locked it . Found out that that place is independent!!!!! They are not uhal . Don't go there please go somewhere else ..

Évaluation :

5

Very nice , everyone.. thank you

Évaluation :

5

Great experience.

Évaluation :

5

Great experience.

Évaluation :

5

costume service was superb! great experience overall. thank you

Évaluation :

5

Great experience.

Évaluation :

5

Great experience.

Évaluation :

5

Great experience.

Évaluation :

3

I called the company over half a dozen times and their voice mail isn't set up which left me stranded and no way to contact them. They were plenty nice but at least let me leave a message if you arent going to answer your phone.

Évaluation :

5

Great experience.

Évaluation :

5

Great experience

Évaluation :

5

Good experience.

Évaluation :

5

Good experience.

Évaluation :

5

Update website, says no parking but there are a few visitor parking spaces.

Évaluation :

5

Good experience.

Évaluation :

5

the girl who attended me was very professional and very kind

Évaluation :

5

Good experience.

Évaluation :

5

Continue the proper customer service. It starts with the employee/attendant. Even is it's third party device, uniformity for the client is needed across the board. Nice job

Évaluation :

5

Great experience.