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Luis A
Customer Reviews for BC Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The employee was personable and helpful. I can't think of any improvements to recommend. Thanks so much!
Jaron MThe drop box was actually two buildings away so I didn't see it when I parked equipment with other equipment. Phone would not recognize the location so I went back Monday morning to confirm the end of my contract
Theresa DWhen reserving a truck at a location, make sure it is available there not miles away.
Linda PNo light lighting and you sent me to the wrong address 1st I had to look it up on Google I know I put an extra 5 miles turning around trying to find the 1st place and then going back across town to the right place and then it was still a nightmare all the way around
ANNA BI was sent to the wrong address first and not only was it wrong but I ended up going and turning around 2 times trying to find the 1st address. Then I asked Google to see if that was the right address and it wasn't so then I had to go back from the same place I was already Then they didn't have anything posted with there name or uhauls name and if it wasn't for the couple of trailers I wouldn't have known it was where the U-Haul place was . Took me 20 mins to find the key drop box....wasn't happy at all and there was no lighting at all thank God I had a flashlight
ANNA BI rented the 6x12, I am in great shape, but lifting that trailer tongue is heavy! I think you need a trailer jack on that size trailer. Your websites differ between laptop and phone and both could be a little smoother to operate.
Charles FVery straight forward drop off. Turn in keys, look over truck/verify, shake hands and move forward!
Melissa HThe ladies that took the truck were very friendly.
patricia rThis was my second location that day to pick up a truck
DANIALE SMore pickup options
Julia EAll four tires on the auto transport were in terrible shape and we had to arrange for them to be replaced before we left
Larry SExcellent customer service, and outstanding reservation service
Rafael MThe Staff atmosphere and attitude of the employees at this location are incredible. They are all rockstars!!!!!
Sean DWhy were we charged an extra $110? At this place.
Frank SEasy simple drop off unlike Fountain,, CO. Helpful, extremely pleasant.
Suzanne BVery friendly and helpful everything went swell!!
Kayleena BDropped off the equipment no one seemed to care or come out to check on it.
Candy VCheck all lights.
JCEnterpriseLLC kJust pulled up, went inside, was told where to put it. I unhooked the trailer & left.
Martha BMake sure equipment is in great shape. Once I loaded the car to be hauled onto the trailer I had to return it to uhaul. They were helpful in refunding my money.
David PVery friendly staff, earger to help answer any question(s) you may have to get you what you need in shortest amount of time.
BRIAN LVery helpful!
Cynthia BThey provide excellent customer service.
Jennifer BThe location was closed on the Morning I returned the truck, even though the sign said it would be open
William NAwful! Disorganized. It took over an hour to pick up the Uhaul, and it was not clean inside the cab. We had to drive nearly an hour to get to the location and only one person knew how to handle the transaction.
Sheila FNot this locations fault but we have to go 60 miles out of our way to get the UHaul and the lady who I called to even get verification was extremely rude and not helpful. I reserved this 3 weeks in advance and expected a truck to be in the town I reserved it for. Will never use UHaul again
Cashion WVery friendly, quick and helpful. Have recommended in the past and will again. No improvements needed for them.
Charles kThe people were very nice and very helpful. I am grateful for that.
Dan TThey are the greatest!!!!!!!!!!!!!!!
Curtis BAmazing people
Chip BEverything went well
Jessica BVery helpful.
John DClean the truck and do a walk-a-round with the customer to document cleanliness of truck, damage, etc.
Matt DUpon arrival to pickup the trailer for my vacation that my wife reserved over a month since advance .The size of trailer was wrong the price was wrong and upon finally getting that straigned out we hooked up the only small trailer in the lot and the lights did not work causing me to run late on leaving for my trip .I had already filled out a similar questionnaire after rental and never heard anything back from your company .
Brandon SThey were closed at drop off, so no interaction to rate the location.
Ron RThe people were extremely helpful
Christopher KOur pick up location was not where I was told that it would be. I reserved a 10 ft. box truck for pick up in a specific town and was told there would be one available somewhere in that town the day of my pick up. However, I learned that this is just a word game. This did not mean a 10 ft. box truck, it meant a "truck" in general. Also I learned that there is no such thing as reserving a truck even when you give a credit card number to hold one. I was given a free day of use because the pick up location was wrong. However, the extra mileage to pick it up ended costing me just as much. Most people don't rent U-Hauls on a regular basis so your employees need to give us as much information as possible that we may not even think of. I was also charged insurance for the "free" day. I can't believe that the insurance isn't just for the whole duration of the use of the truck.
DAVID DThe gentlemen who helped us was very kind and thorough. He made the process quick and painless which is greatly appreciated with the stress of moving.
Kim TQuick and simple drop-off
David CFriendly, quick and efficient check-in.
David CNo Hassle. quick in quick out.
DUSTIN HThis is just an auto dealership with a U-haul side business. It's only good for dropping a vehicle.
HILDA FNext time give us a uhaul that isn't an hour away from our current location. That took 2 hours of our time. We did not receive gas money for this inconvenience.
Melissa WN.D.
ANTHONY MThe person I dealt with (Bruce) was 30 minutes late and didn't have the truck ready, despite having a reservation.
Justin She was not there when we got there to drop off
MICHELLE CSend out trucks that are dot approved. I wanted a full refund on both trucks they are not dot approved.
DAN A