To give the paperwork
Carol K
Customer Reviews for BG Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owner was literally the friendliest guy! He hyped me up when I told him I was nervous to even drive the truck, haha. Seriously was amazing through the whole process!!! Definitely recommend!
ManDalynn DVery friendly !
hays FEverything was perfect
Alejandro SThe owner was very friendly and provided excellent service! 10 out of 10!
Christopher RVery friendly !
Jacqueline PGreat service!
Alexandria FNot a thing-great customer service at this location.. Extremely helpful and a great attitude!!
Lisa KVery helpful staff.
David LAli was a lot of help and easy to deal with, very nice guy!
RICHARD CThe gentleman was amazing. He was a delight to be around and extremely helpful. He was very personable and humorous. This was my second time to return a trailer to his location and he has been 5 stars both times.
Donna BGive us more milage. I was charged $32 dollars going over. I needed to pick up stuff in storage and when I got to Weatherford I needed to go to pick up a mattress and groceries for my apartment PLUS I had to go sign my lease. You leave no room for doing important tasks to move. It isn't a luxury drive sight seeing - IT IS A MOVE!!! Should have stayed with PENSKE! Your rates are to high anymore! I need a moving truck again I need to just buy a truck or SUV.
Donna HEverything went great. Ali was friendly and helpful..I will use this location when I need a U haul rental.
Toby KBest clean place friendly person best experience
Brown jGreat location
hale hGetting in and out of this location was challenging. Tight turns and steep drives. Not a lot of room to negotiate turns.
Randy KI rented my uhaul and I think that If you don't use all the miles and days you rented the truck for you should get some of the money back. But others then that it's was ok.
John MMuhammad was incredible! He was personable, helpful and quick! The location was clean, easy to find, and the return process was simple and convenient for my family. I would highly recommend this location to others for future reservations!
Rowen EThe drop off experience was pleasant and without incident. The gentleman that helped me was friendly and professional.
kenneth mThe gentalman seen that we received a newer 15ft u-haul since we were traveling back to PA from his location. The transaction was handled professional.
Thomas PI was told if I wanted to extend a day let them know as a surgery took place and I would be the only one to unpack. The gentleman I contacted here tried to be comical and tell me I cant have everything I wanted. Then said I could come in at 4pm rather than 9am. As I'm going to drop it off at 12 he calls demanding to know when I was dropping it off. I let him know I was on my way. He said ok and hung up. I get there and hand him the key say I'm dropping it off. He says what was it a one way. I say yes and my name. He says ok well I will go out and get mileage shortly. I let him know I took a picture my mileage before and after as well as gas so i knew it was with in the contract. He was very short and unprofessional.
Nicole SDrop site was a convenience store.
Elaine SVery friendly and helpful. The return process was very easy.
Patricia MOur destination had a drop off location but we were not allowed to drop off our specific type of rental at this location. We had to go to another town 30 miles away. Customers really should not have to be inconvenienced by the companies inventory control. If it costs a little more money to move inventory around then do it and pass the cost on. Have a good day! :)
Timothy PSmelled like weed inside truck.
RICHARD CHad scheduled for a Appliance Dolly, they didn't have it at the store where I picked up. Ended up borrowing one from neighbors house to use. I did in-store checkout because the store showed it was open Sunday at 10:00. The gentleman working didn't show up till 10:40 at location.
Aaron NThe website allowed us to reserve at 9 am, but the convenience store was not open until 10. Also, why allow an online reservation for self-guided pickup if there is no way to obtain the key without someone being there an hour after the reservation time?
Kevin JTruck was dirty and the reservation center called to verify that my equipment was at the location and upon arrival was told they didn’t have the appliance Dolly that I had reserved.
Aaron SNot much help with getting unhitched from trailer.
ROGER JThe owner was very rude and also did not put the keys in the box outside so I could mobile check in. Was forced to go through him and he charged us an extra $33 (which was returned to us by your customer service graciously and very polite). The vehicle inside the cab smelt badly of incense and had a bunch of construction materials inside. The inside of the box smelt horribly of paint thinner and most of my belongings still smell that way!
Stephen AFind someone else to run that location.
Stacey CGreat experience!!! Awesome!!!!Thank You.🌻
KAREN MEverything went smoothly with helpful assistance by the management.
Floyd lThe guy came by to open the store at 10 so we had to wait for an hour for him. Then he couldn't find our reservation. Then we made it almost out of weatherford without our dolly we had paid for. He also is extremely hard to understand and had the music up so loud we couldn't hear him.
Ryan MPerfect customer service
Tristan DI made my reservation online and confirmed it with a human on the phone. Still somehow got charged for all the pads and dollies that I manually removed during my reservation and was told it was something I did wrong. Charged my card before telling me the total. Online it says 30¢/mile but it's 89¢/mile there? Waste of money and time and extremely unprofessional. I don't even know how this store is allowed to be open.
Jillian BVERY POLITE & SUPER HELPFUL
NICHOLE MVery amazing customer service Ali did great job very help full , very friendly there are only 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
JENNIFER BGive this location 20 *'s
JUSTIN J20 Stars
MICHAEL TAli was awesome! 20 stars!!
Jonathan GVery friendly. Awesome job
Twila BAmazing customer service from the gentleman at this location. He was so helpful and friendly!! 10 stars!!
Mallory JHave used this location for two separate Uhaul rentals. Outstanding and professional service each time. Highly recommend using this location for Uhaul services and convenient store needs.
Freddy HOther location let me down on a mission critical haul. This location in Weatherford helped make it happen. Great service.
John TVery nice Location , Person very help full truck was very clean , this is my fist 🤜 experience very very happy Thank you BGs
Ever pThis location was very difficult to work with. I had my appointment set up to pick up my truck at 8:00am and no one was there till around 8:40am despite the location saying it was open at 7:30am. The man at the register also was rude when I was confused and pulled out my debit card thinking I had to pay through him since this was my first time renting a uhaul. Made for a later start on moving then I wanted and for a difficult transaction.
Andrew HComputers were down and it took 25+ mins for a simple pickup. Location was a rundown gas station and storage place. The truck had no cruise control and had a sweet smell coming from the engine (coolant leak?) the entire trip.
Jeff LThey did not have the furniture dolly. When I asked for it they were very rude and said I would have to call U-Haul and find one somewhere else's. We're not helpful at all.
Dalton H