Évaluations des clients Bp Claymont

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bp Claymont

Cote générale :

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Linda L.
Évaluation :

The mobile app wasn't working on my phone. After about 2 hours on the phone with a very helpful customer representative, finding out that there's actually no machine to enter a code into and a counter person who knew nothing, someone, owner I think, came in and got the keys out of the locked office. I ended up losing the people that had been waiting to help me unload the truck and had to wait until the next morning and rush to find people to come and help me to get everything done. It was so frustrating.

Tanya T.
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Le client n'a pas laissé de commentaire.

Taylor M.
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Le client n'a pas laissé de commentaire.

William H.
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Tried to charge me for a cleaning fee when I left the van in the same condition as I received it.

John R.
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Very Smooth Experience. Very professional. Highly Reccommended

ROBERT H.
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Thank you, only comment(s) just maintain the standard of service you've provided. The service representative, and the equipment were outstanding...Thank you again!

mark K.
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Overall ok but the back of the uhaul smelled like a horse trailer. Don't know who rented before me but they must of been hauling hay or some kind of animal.

Kristin M.
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Le client n'a pas laissé de commentaire.

Winston W.
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Service was excellent

DONALD G.
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Have representative on site.

Michael G.
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Le client n'a pas laissé de commentaire.

SARAH D.
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I was supposed to get a $10 crddit for seeeping out the truck

daniel L.
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Very helpful staff there and the vehicle ran well and handled better than I would expect.

John R.
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Maybe it was me, but I thought the vehicle could have been better. It sounded awful when you put it into reverse. I had asked for the van but got a box type vehicle instead I would like to be able.lebtomgrt the vehicle I requested otherwise everything was fine.

GARY C.
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Customer service awesome! So hard to come by these days, especially everything being done electronically & much appreciated....thanks!

Robert T.
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Le client n'a pas laissé de commentaire.

Justine B.
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Le client n'a pas laissé de commentaire.

krista H.
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Le client n'a pas laissé de commentaire.

saif U.
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Le client n'a pas laissé de commentaire.

amy B.
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Booked truck online. Went to pick up truck during listed "office hours" and agent was not there to give me keys. Other employee refused to give me keys because it was not his responsibility. 35 minutes later, agent on 800 uhaul help number convinced the man to give me the keys. Truck was filthy inside the cab and inside the storage compartment. FILTHY. The items we moved absorbed the filth and the items we moved got dirty from the filth inside the truck. Rented 12 blankets, but only 3 in the bag. We were moving a glass cabinet, and i NEEDED the 12 blankets. Returned truck with fuel topped off, but the agent charged me for fuel. Sent a photo of fuel level at pick up and at drop off, showing as full or fuller than pick up. Still awaiting fuel refund that should NOT have been charged. This location should be dropped by Uhaul, as they are giving Uhaul a bad name and I never want to rent Uhaul again after dealing with this location. DO NOT RENT UHAUL FROM BPCLAYMONT ON PHILADELPHIA PIKE.

BRANDON G.
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Le client n'a pas laissé de commentaire.

NAKEISHA H.
Évaluation :

Let customers know it's a virtual location

Bisanta L.
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Le client n'a pas laissé de commentaire.

Jean S.
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Very convenient location. This made it so easy. Thanks!

A J C.
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The vehicle was just not cleaned well, if at all. Dirt and dust all over the floor. There were even cobwebs. The windshield was so filthy I had to clean it immediately when I arrived home. The outside of the vehicle was filthy as well it needed a good run though the carwash. I utilized the cellphone method for the rental which was a little daunting at first. I called the 800 number and a representative was so patient and helpful walked me through the process, step by step. Kudos to him. The truck was mechanically well maintained and had more features than my car. Wonderful! I have always rented from U-Haul and I will continue to do so in the future.

Justin C.
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Great service

ABRAHAM R.
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Le client n'a pas laissé de commentaire.

ABRAHAM R.
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Le client n'a pas laissé de commentaire.

Kimberly C.
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It wasn't the location it was the app it works very slowly and when your ready to move your ready to move not have to wait for someone on the app to respond and answer more questions that you've already submitted

Thomas D.
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Le client n'a pas laissé de commentaire.

Eric S.
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Charge me two days it doesn't state on the website if you take for a certain amount of hours it's for 2 days

Judy G.
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Le client n'a pas laissé de commentaire.

Carole M.
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My account has been charged the full amount that we anticipated. I was told that there would be an adjustment based on the time I returned the vehicle. The vehicle was not clean. The pick up location was convenient.

Robert C.
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The van smelled like wet farm animals, literally! I needed to pick up my recently purchased appliances so I put up with the smell for 2 hours. Its hard to gage if the vehicle was sanitized or cleaned before i got the keys.

Abdur R.
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Le client n'a pas laissé de commentaire.

Carole C.
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Le client n'a pas laissé de commentaire.

John K.
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The problem I have is not with the location. I had reservations for yesterday and I was not able to get the equipment. The emails about where to pick up the equipment from was wrong three times.

MARY P.
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She never got off the phone while serving me and I had to wait each time a customer came in. I paid for $599 and when I returned the truck I got an email bill?? Stating I was charged $1172? What. You can't double my bill . I will only pay what she charged me

MISSY L.
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The employees were very Informative & friendly. The whole experience of renting a cargo van was made easier with their knowledge & assistance.

MALINDA O.
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Le client n'a pas laissé de commentaire.

Chris D.
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The truck smelt like wet dog. Dog hair and greasy finger prints were all over the cab of the truck was not cleaned per Covid guidelines! The driver side rear tire the belts in the tire was showing through. If we were not in a pinch we would have never taken the truck!!!

MONIQUE S.
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Le client n'a pas laissé de commentaire.

JOSEPH D.
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Le client n'a pas laissé de commentaire.

Kevin M.
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The vehicle I drove for this rental has a massive steering problem. Either poor alignment or loose steering mechanism or both. It requires constant left/right quick alternating corrections to remain straight. I'm happy I only had to drive 50 miles otherwise I would have returned it.

SHANE H.
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The BP Station is charging me an extra $126.00 and I am not sure why. It said something about cleaning but we did not leave the truck dirty. I am definitely going to follow up on these charges and press charges if they do not refund me my money.

CRYSTAL W.
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My truck was never checked when returned. I was left feeling uneasy that they may say something was wrong that I was not at fault for

JOHN G.
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My problem was with the online reservation and check-in system. I arrived early and spent 40 minutes trying to get my van rental approved. The in store agent count not bypass it so that I could get the vehicle. I will not use the APP again. Your online system is broken!

STEPHEN B.
Évaluation :

I did not pick up the moving blankets. The store is as supposed to take them off of my bill. Apparently they did not, as I was erroneously charged $60 at the drop-off location. Please take off all charges regarding the blankets.

Benjamin C.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Very easy to complete transaction

Andrew B.
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Le client n'a pas laissé de commentaire.

Jacqueline R.
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It was confusing to me at first to pick up on mobile app but my son explained it too me. Thank God for younger adults with the new technology today.

Judith G.
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Check in was somewhat troublesome taking almost 30 minutes, as the agent was not on sight at time of pick up. All was handled by cell phone. Agent was in site when vehicle was returned 4 hours later, and completion of contract went much smoother.

judy G.
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Everything was fine, excepting the receipt showed we returned it on May 28 when in fact it was Tuesday, May 26 (Monday, May 25, was the Memorial Day holiday).

Matthew B.
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Le client n'a pas laissé de commentaire.

Leslie B.
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Le client n'a pas laissé de commentaire.

John Y.
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Le client n'a pas laissé de commentaire.

Errol F.
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Awesome Service The wait is worth the service

Jagwinder S.
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May be they can improve on explaining some of the features of UHaul trucks and ask if the customer have any questions. I had a toe light on on the dash board and couldn't switch off or locate a switch just as an example. The guys were good otherwise in handling everything. Thank you!

Ernest W.
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Lower prices for in state use

Crystal E.
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This place is the pits. As a local business owner, I have utilized the place nearly 10 times. a few weeks ago, I was charged $5 for a cleaning fee. When I inquired, I was told that everyone is charged that right now for the extra cleaning during Covid-19. No one said anything beforehand, nor was there any documentation to support this. Well, this week, the truck they gave me was FILTHY and old! I would like to post the pictures and discuss with UHaul's central office. I will never issue again!

April H.
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Le client n'a pas laissé de commentaire.

Crystal D.
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The woman who helped me was friendly and ready once I arrived. The back of the van was swept and clean but the front seats were covered in hair and did not look clean at all. Thankfully I had on gloves and I used some tape in my moving bag & cleaned it up prior to leaving. With the current covid mess - I also brought along some wipes & after I was done it was evident that things may not have been wiped down recently. Perhaps they might want to do this between rentals. The man who completed my rental was also friendly and explained the charges. I wasn't thrilled to see that we had requested mileage based on our estimate but that was not what was included so there was 23 mile overage charge. Other than that I would recommend the location and use them again myself.

Imogene W.
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I returned the truck in the same condition as I found it. And I took pictures to prove it. The gas was at 1/2 a tank and I returned it at 1/2 a tank. The back of the truck was left as I found it and yet I was charged a cleaning fee. For the next customer they should receive the paperwork. It's easier to document and submit and compare with what the company shows.

Leslie B.
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Le client n'a pas laissé de commentaire.

Autumn M.
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Le client n'a pas laissé de commentaire.

Alexis B.
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Unprofessional

Leah J.
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I was okay until I was charged TWICE. I rented a van LAST Friday 3/6/20 & was charged close to $60. I than see another charge from the same area for another $51 pending today. My van was clean and filled with gas so IDK what's going on.

Robert F.
Évaluation :

Nothing. All went very well. Completely satisfied.

George M.
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Great service! We surprised them with a walk-in rental request, and they couldn't have been more accommodating. Thank you!

John P.
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Le client n'a pas laissé de commentaire.

Fahad K.
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Le client n'a pas laissé de commentaire.

Derrick W.
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My vehicle was returned the same day it was rented. Receipt showing return days later which is incorrect.

Charity C.
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Ok well I put 12.00 worth fuel in it went less 70 miles n checked make sure was 7/8 full n they charged me $7.00 for fuel really they didn't even check the truck when I was ther just took keys I parked it n told them put fuel in it . Other than that went well did all online

Clyde B.
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Help the customer and try to answer questions.

Philip M.
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Le client n'a pas laissé de commentaire.

Todd B.
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Le client n'a pas laissé de commentaire.

Pearson E.
Évaluation :

Have the attendant be more knowledgeable and better prepared to serve customers e.g. proper equipment (computer) to meet customers needs.

Barry T.
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Le client n'a pas laissé de commentaire.

mark S.
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Le client n'a pas laissé de commentaire.

Pauline C.
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Le client n'a pas laissé de commentaire.

Purna Sundeep Ba J.
Évaluation :

I was charged for fuel, cleaning-where as i did not use the truck at all...die change of plan I did not move stuff at all. I was still charged for cleaning fees and the location I rented was a gas station, i put fuel before I returned the van but I was charged for that too.

Alicia D.
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Friendly staff who made renting a vehicle very easy.

Kelly W.
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Professional, Excellent service!! Quick processing time. Nicest people!!! I will use them again!!!

Anthony C.
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The owners were very helpful and quite nice. I would rate them highly.

Francis M.
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Le client n'a pas laissé de commentaire.

John B.
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The person who helped me in the morning was Afsheen Ahmad. She was extremely efficient. Check out took about 5 minutes. She was also very friendly and helpful. I'm very pleated with my experience at this location.

Heidi W.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Shaunte A.
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N/A

Suzette S.
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Everything was good

Liang X.
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Dashboard light is not working at evening. Gas tank level on paper(1/2 tank) was not same as it actually was(1/4 tank).

Henry K.
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Very nice - thank you !

Monir H.
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Not good coustomer service

Dana T.
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Le client n'a pas laissé de commentaire.

Shirley B.
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Le client n'a pas laissé de commentaire.

Roger H.
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Le client n'a pas laissé de commentaire.

Victor O.
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Great service. Quick, friendly and efficient.

Monique M.
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Love that it was closer to me than the usual location I go to. It 2as much faster process and the clerk's were very friendly and helpful. Definitely recommend it here and will be going back if need be.

Non reviews have been submitted for this location.

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