Staff very friendly and helpful. Clean and easy to pull equipment in and out…cement drive and crushed rock certainly is better than locations with soggy mud. All good!!
Richard B
Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff was amazing & friendly!
Sherry MMy pick up location changed and I had to drive 20 plus minutes further to get to this location. I had problems with phone reception and the office person was not willing to help so that I could check in on mobile app.
Lori HWay too far out of the way for drop off location
CYNTHIA MEither charge for mileage or make the customer pay for gas. But not both. You're just ripping people off.
Clinton DImprove your app. It is cumbersome, slow, unreliable and a headache to use.
Bruce BThe app was not so friendly, but fortunately the staff at BTA Self Storage were able to get things worked out.
Trey LWonderful experience! We will definitely be coming here for all future U-Haul needs!
Jennifer MEverything was perfect.
Konstanti KEasy peezy
Troy SUhaul locations should open and accessible on weekends
Melody HNothing, everything was excellent, fast and easy
BRAD PYour employee is a very nice person! I enjoy talking to her. She's very helpful!
patrice TI am a repeat customer and I already recommend your facility to people. I appreciate you for having a facility so close to me!!
patrice TRental was hassle free , great value.....
Robert GNothing that can think of at this time
Ben OIt was good experience he got me out of there really quick
Asaph CCustomer service was excellent it was off the hook out of this world considering the end times thank you for hiring her
Ana MEasy to work with. Great response to any questions. Professional and friendly.
Gillian CBe available to talk. And understanding of change of plans.
Crystal sNothing. Great drop off location.
Gillian CBTA was a great location I would recommend it but I'm having issues where I dropped off a U-Haul at another location in October and I just will not use Uhaul again they're trying to pay charge me all these fees and I'm going to pay the fees but I will never use Uhaul again
Tracy SMary lash lady in should be given a commendation from U-Haul for her good customer service.
Allen HExcellent customer service!
Melissa MTop notch location
jay mIt took me 2 hrs to get key for truck. Tried the online check in and didn't have good luck with that system.
Jeff HNo customer service on premises due to "staff emergency." We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.
Thomas TSimple and easy drop off
Tenny RCheck in was simple and quick. The pick up location was very clean and organized. The lady was very nice.
Jenny MAlthough it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don't know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.
Rudy CEasy drop off location.
Chris MI was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.
Micheal BManager was very helpful. Will definitely use their services again.
Kenneth SThe lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.
Tommy BI have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.
SHANNON B | Expérience généralemisty does a great job, thanks
Edward L | Expérience généraleThe day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.
Lauren RI moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don't know of many things that have doubled in costs in such a short time
Russell H | Expérience généraleWould use again without a doubt
Eric D | Expérience généraleGreat place! Very clean and staff was always so nice! Would highly recommend!
Cody F | Expérience généraleI was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn't sit well with me I will never use this facility again nor recommend it to anyone...
HEATHER S | Expérience généraleHad no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y'all.
Shawn D | Expérience généraleThe storage worked out great!
Michael Y | Expérience généraleI have had experiences with multiple storage facilities, and this is by far the best I have ever used!
DAWN W | Expérience généraleEasy drop off , inspected the truck and printed me a hard copy of the receipt.
KATHY ESales rep is always friendly and has a very positive attitude. Merci!
Miguel LThe service was great
Pamela SNice facility. Well kept. Secure. Clean.
Sarah W | Expérience généraleI was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!
Lynda A1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!
Molly GFast, friendly service. Vehicle was perfect.
Linda CThe lady there is always so helpful!! Every time I’ve used UHaul, I’ve used this location because she is just wonderful!!
William PIt took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!
Lerinda MI called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Merci.
Melodi D | RéservationThis location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as "returned" in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.
Keely CThe customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much
Kemon BWould have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.
Lauren MVicki and Pat are some of the best I have come across at U-Haul.
Joseph BDoes not honor Uhaul free month offers, but did offer a special.
MICHAEL M | Réservation.
georgina p | RéservationVery friendly people will use them again if necessaryThank you Mr Gunwall
ANTHONY G | Expérience généraleThe only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.
SUSANNE F | Expérience généralestorage facility was clean and easy to get to
Privacy R | Premières impressionsVery good lady to work with.
Privacy R | Premières impressionsA lot of paperwork for renting a storage unit. This was my only complaint.
Privacy R | Premières impressionsService was friendly
Privacy R | Premières impressionsI met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.
DAWNLYN T | Premières impressionsWe were actually able to move in early. BTA was very accommodating with us. We really appreciate it.
Privacy R | Premières impressionsKim employee was EXCELLENT to work with. We were very impressed with the facility as well.
Privacy R | Premières impressions