Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My pick up location changed and I had to drive 20 plus minutes further to get to this location. I had problems with phone reception and the office person was not willing to help so that I could check in on mobile app.
Lori Harrell
Évaluation :
3
Way too far out of the way for drop off location
CYNTHIA MESSER
Évaluation :
3
Either charge for mileage or make the customer pay for gas. But not both. You're just ripping people off.
Clinton Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bobby Adams
Évaluation :
4
Improve your app. It is cumbersome, slow, unreliable and a headache to use.
Bruce Blevins
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Eskride
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Nairn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Konstanti Kolokotsas
Évaluation :
5
The app was not so friendly, but fortunately the staff at BTA Self Storage were able to get things worked out.
Trey Lancaster
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Watson
Évaluation :
5
Wonderful experience! We will definitely be coming here for all future U-Haul needs!
Jennifer Morrison
Évaluation :
5
Everything was perfect.
Konstanti Kolokotsas
Évaluation :
5
Easy peezy
Troy Smith
Évaluation :
3
Uhaul locations should open and accessible on weekends
Melody Herring
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann Henson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Reymann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Misty Bush
Évaluation :
4
Le client n'a pas laissé de commentaire.
Polly Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gay Chabot
Évaluation :
5
Nothing, everything was excellent, fast and easy
BRAD PARDOE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn Selman
Évaluation :
5
Your employee is a very nice person! I enjoy talking to her. She's very helpful!
patrice Thompson
Évaluation :
5
I am a repeat customer and I already recommend your facility to people. I appreciate you for having a facility so close to me!!
patrice Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Thompson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Felice Hay
Évaluation :
5
Rental was hassle free , great value.....
Robert Grabinski
Évaluation :
5
Nothing that can think of at this time
Ben Orf
Évaluation :
5
It was good experience he got me out of there really quick
Asaph Corrao
Évaluation :
5
Customer service was excellent it was off the hook out of this world considering the end times thank you for hiring her
Ana Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
CANDACE MINSHEW
Évaluation :
5
Easy to work with. Great response to any questions. Professional and friendly.
Gillian Coleman
Évaluation :
1
Be available to talk. And understanding of change of plans.
Crystal shairrick
Évaluation :
5
Nothing. Great drop off location.
Gillian Coleman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Winton Lytle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Lueck
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Harris
Évaluation :
5
BTA was a great location I would recommend it but I'm having issues where I dropped off a U-Haul at another location in October and I just will not use Uhaul again they're trying to pay charge me all these fees and I'm going to pay the fees but I will never use Uhaul again
Tracy Salas
Évaluation :
5
Mary lash lady in should be given a commendation from U-Haul for her good customer service.
Allen Headrick
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBIN HOELTING
Évaluation :
5
Excellent customer service!
Melissa McAdams
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert Townsend
Évaluation :
5
Top notch location
jay mince
Évaluation :
3
It took me 2 hrs to get key for truck. Tried the online check in and didn't have good luck with that system.
Jeff Heath
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Chang
Évaluation :
2
No customer service on premises due to "staff emergency." We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.
Thomas Tyner
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicholas Rollick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isac Guevara
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Tompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Christine
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Manly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Russell
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT LAFOUR
Évaluation :
5
Simple and easy drop off
Tenny Roche
Évaluation :
5
Check in was simple and quick. The pick up location was very clean and organized. The lady was very nice.
Jenny Morgison
Évaluation :
5
Although it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don't know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.
Rudy Cortez
Évaluation :
5
Easy drop off location.
Chris Macy
Évaluation :
5
I was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.
Micheal Bradden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Lumsden
Évaluation :
5
Manager was very helpful. Will definitely use their services again.
Kenneth Snider
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMUEL GERALD WISTER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Campbell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Kopacek
Évaluation :
5
The lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.
Tommy Brazel
Évaluation :
5
I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.
SHANNON BANKSTON
|
Expérience générale
Évaluation :
5
misty does a great job, thanks
Edward Liner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall Rowan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Row
|
Expérience générale
Évaluation :
2
The day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.
Lauren Rutledge
Évaluation :
5
I moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don't know of many things that have doubled in costs in such a short time
Russell Hiler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KELLI ALLEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Judge
Évaluation :
5
Would use again without a doubt
Eric Douglass
|
Expérience générale
Évaluation :
5
Great place! Very clean and staff was always so nice! Would highly recommend!
Cody Fivecoat
|
Expérience générale
Évaluation :
5
I was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn't sit well with me I will never use this facility again nor recommend it to anyone...
HEATHER SMITH
|
Expérience générale
Évaluation :
5
Had no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y'all.
Shawn Dawson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Martin
Évaluation :
5
The storage worked out great!
Michael Yudizky
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Redington
Évaluation :
5
I have had experiences with multiple storage facilities, and this is by far the best I have ever used!
DAWN WYSZYNSKI
|
Expérience générale
Évaluation :
5
Easy drop off , inspected the truck and printed me a hard copy of the receipt.
KATHY ENGLAND
Évaluation :
5
Sales rep is always friendly and has a very positive attitude. Merci!
Miguel Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSS ANDREW MCBRIDE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Booe
|
Expérience générale
Évaluation :
5
The service was great
Pamela Sperling
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bettie Chamberlin
Évaluation :
5
Nice facility. Well kept. Secure. Clean.
Sarah Walker
|
Expérience générale
Évaluation :
3
I was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!
Lynda Austin
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES DOBBS
Évaluation :
1
Le client n'a pas laissé de commentaire.
maegen Burr
Évaluation :
1
1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!
Molly Garber
Évaluation :
4
Fast, friendly service. Vehicle was perfect.
Linda Clark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald Hutcherson
Évaluation :
5
The lady there is always so helpful!! Every time I’ve used UHaul, I’ve used this location because she is just wonderful!!
William Patterson
Évaluation :
1
It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!
Lerinda Meade
Évaluation :
4
I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Merci.
Melodi Duff
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Christine
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Roberts
Évaluation :
3
This location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as "returned" in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.
Keely Cox
Évaluation :
5
The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much
Kemon Broussard Sr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Perez
Évaluation :
3
Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.
Lauren Morgan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Hoang
Évaluation :
5
Vicki and Pat are some of the best I have come across at U-Haul.
Joseph Burch
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH BURCH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Lund
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa Wagner
Évaluation :
5
It was a very successful move and the equipment was excellent!
jay mince
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Crowley
Évaluation :
4
Does not honor Uhaul free month offers, but did offer a special.
MICHAEL MARSH
|
Réservation
Évaluation :
3
.
georgina pierson
|
Réservation
Évaluation :
5
Very friendly people will use them again if necessaryThank you Mr Gunwall
ANTHONY GUNWALL
|
Expérience générale
Évaluation :
4
The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.
SUSANNE FULLERTON
|
Expérience générale
Évaluation :
3
storage facility was clean and easy to get to
Privacy Request
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Premières impressions
Évaluation :
4
Very good lady to work with.
Privacy Request
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Premières impressions
Évaluation :
4
A lot of paperwork for renting a storage unit. This was my only complaint.
Privacy Request
|
Premières impressions
Évaluation :
3
Service was friendly
Privacy Request
|
Premières impressions
Évaluation :
5
I met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.
DAWNLYN TODD
|
Premières impressions
Évaluation :
5
We were actually able to move in early. BTA was very accommodating with us. We really appreciate it.
Privacy Request
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Premières impressions
Évaluation :
5
Kim employee was EXCELLENT to work with. We were very impressed with the facility as well.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.