Sunday drop instructions were clear and good. I did not appreciate the 1 day late fee for dropping off to a closed location 2 hours later than planned. Since location was closed, I do not see any difference to your company if it is dropped at noon versus 2:00 pm.
michael T.
Customer Reviews for Babcocks
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This comment has to do with the process, not either vendor. We did not choose a drop off location, being unfamiliar with the area. We finished after hours, and went to the app to see where we could turn it in. The app gave us no options, it assigned Babcock. They DO NOT take trailers after hours. We called the number on the paperwork, only to be told they were closed. We called the main customer service number, and stayed on hold for OVER AN HOUR and finally hung up. To improve, answer calls and provide proper information on the app.
MARGARET D.The woman who runs this Uhaul was very helpful and kind. Thank you so much. If I ever need to rent again I will definitely come back here.
Paul B.Great experience. Thanks Cindy!
Keyvan I.Definitely. Our last attempt at a different location told us when we went to pick up the trailer they did not have it. Love the ketteridge location
Duane G.The people at Babcock's were top notch! 10/10 would recommend renting a uhaul from them to my friends and family!
Michael S.Everything went great - the truck was ready when I got there, it was clean and gassed up, and a friendly woman was there to get me checked out and then back in again when I returned. Couldn't have been better or easier.
Steven T.They have been more then accommodating every time I have been there. Except this last time I was under the impression that my rental was paid in full, but then later received a collections notice in the mail... there seems to be some confusion...
JAMES M.I believe my customer service reps name is Ashley. She went above & beyond to make sure I had what I needed. She even helped with fixing a problem caused by another Uhaul location. Great service!
Mary M.sadly there is no internet service near this location so an after hours checkin is nearly impossible. if it werent for Ashely on location, i would NEVER have been able to get the truck!
jennifer V.Dropped off after hours, parked on the cross street because the gates were closed.
Natalie E.Absolutely! This location was very accommodating and helpful.
James M.The attendant was very nice and helpful.
steve L.Tank wasn't filled fully at pick-up 7/8 Minor billing issue that was resolved quickly and easily. Friendly staff (Ashley?)
Jay G.Very nice place. Well organized, friendly and fast!
Chris J.I have no recommendations for this location. They were extremely helpful and got me on the road quickly
Robert M.Great experience, highly recommend. As with most businesses, it all comes down to customer service, and I can't say enough about Ashley, who always exceeds my expectations, and makes it easy to check in and out quickly with no hassle.
Thomas H.Find a new dealer. He was worthless
JOHN S.The inside of trailer was clean and swept. It was the outside that was very dirty.
JULIE L.Nothing, everything was great!
heather P.The trailer was filthy - covered in mud, but the interior was clean. Customer services was very good - Ashley was pleasant, professional and attentive. Merci.
Thomas P.Everything went well. Ashley was very accommodating, and the entire process took less than 15 minutes.
Thomas H.Ashley was very helpful and nice.
Zvonimir G.