Customer Reviews for Bagley Gulf
(Concessionnaire U-Haul dans le voisinage)

919 évaluations

17777 E Bagley Rd   Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

(440) 234-4685

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 9h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h30 am à 4h pm

Services dans cet établissement :

Pour nous contacter

(440) 234-4685

17777 E Bagley Rd
Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 9h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h30 am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I loved picking up and returning the UHaul with with my phone! It was quick and easy to do! Everything was step by step guided and the equipment was where they said it would be! I would absolutely do this again! I've moved so manny times in my life and have ALWAYS used UHaul even when I've helped anyone move! 10/10 would do again!

Moussa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith L. 
Évaluation :
3

check engine light came on

George B. 
Évaluation :
5

Other than the truck being out of alignment, everything was great. The representative was professional and accommodating when renting and returning the 26 foot truck.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
4

Very polite staff

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

I had left my AirPods in the truck. Came back next morning and employee was courteous and helped me retrieve them

Jeffrey B. 
Évaluation :
5

Love the service station convenience and the people!!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY O. 
Évaluation :
5

Paul and Michelena were outstanding

Edward S. 
Évaluation :
4

Both attendants were very courteous and very helpful.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco N. 
Évaluation :
2

I took a clear picture of the gas gauge being below 3/4. When I returned it near the same, the picture they used to show amount of gas was an old picture of it being full... I was charged a quarter tank of gas. Will not be using again

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Cleanliness of the inside of the cab. Other than that, perfect.

Joshua H. 
Évaluation :
1

The truck broke down we were waiting for 3 1/2 hours for roadside assistance technician was helpful he did share that this is been reported as the battery needed replaced before my contract today the truck needs a new battery. I had to pay hired help for four additional hours while we got nothing done I had a conversation with the owner at that location his name is Tony he was completely unhelpful and told me there's nothing he can do and he's not willing to Caryonah conversation about it suggested I call the 800 number. He also mentioned it happens all the time with the trucks breaking down super un professional, No customer service no concern to my share of paid hourly labor for a broken down truck did not care. I would not recommend this location to anyone

JOSHUA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

I've rented from this location quite a few times in a young man Paul he is a awesome person very helpful very nice and I recommend to all my friends and family keep up the good work Paul

TANYA K. 
Évaluation :
3

When I logged in to check in for the pick up, it asked me more questions when I thought I had completed everything needed for an easy pick up. Had to go into the location and wait

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaksei R. 
Évaluation :
5

The two clerks were very knowledgeable and helpful.

JASON Y. 
Évaluation :
2

Rented a 10ft uhaul cost 99,33 $ they forgot to give me equipment I ordered. Just seemed expensive drove about 50 miles. Had rented from other places before same size truck for a out 46,00 $ just didnt seem right, kid at the counter in the afternoon was rude kind of a dick to be honest, the kid in the morning was great friendly very helpful, but 100 $for a 10ft truck for 3hours just didnt seem righ

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Inform the customer that there is a 25 $cleaning charge when they return the vehicle.

Jack K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHAROUDINE W. 
Évaluation :
5

Was very friendly and courteous. The rental and return went very fast and smooth.

Tina W. 
Évaluation :
1

Charges were not as advertised. 19,95 $ plus mileage. I drove 14 miles @ 0,59 per mile and I elected not to have the insurance. I was charged 19,95 $ twice and was told there is a mandatory 10,00 $ insurance fee for the vehicle, which I declined in-line. Sign in door said customers must wear masks and the employee was not wearing one when vehicle was picked up and returned. My bill was 42,35 $

BRADLEY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY B. 
Évaluation :
5

The “check engine” light was on but ran great. Figured it was a gas cap thing. The customer service was fast and smooth.

Patricia Y. 
Évaluation :
4

The gentleman was friendly very knowledgeable transactions were easy and quick

Ramon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia M. 
Évaluation :
5

Very helpful when returning the truck. Very friendly. Will use them in the future. ,

Kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRAGYA S. 
Évaluation :
5

Good service

MEETKUMAR RANJIT P. 
Évaluation :
4

The people at the Gulf station are very nice.

GABRIELLE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naimi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Website is not great, it crashed while trying to upload my license and I couldn't complete online registration

Naimi S. 
Évaluation :
5

Was fast and easy, truck was in great shape!

David H. 
Évaluation :
4

Your online reservation and check in system is awful. This is the second time I've used Uhaul recently and I wasn't able to complete the check in process online either time. In the middle of a pandemic, I should be able to pick up my truck without contact. Disappointing

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kosta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon J. 
Évaluation :
5

No suggestions for improvement. Equipment was clean and well maintained. No problems with one way rental from Cleveland to Columbus, OH

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Very friendly staff.

FRED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
3

Truck was dirty and windshield wasn't clean. Returned same day @ 10:16 pm. Have screen shot of time and miles. Put more gas in that was given and was charged an extra 20 $for conscience fee.never again and will tell m friends not to rent. I work in management and will tell all my clients I'd charge isn't removed

STANLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI S. 
Évaluation :
5

Very quick and easy pickup and drop off.

Michael B. 
Évaluation :
5

I had no issues and the service was friendly and informative.

JASON F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

We were supposed to get a 20 ft truck and were told that it was available. We were only offer the 26 ft truck and said the 20 ft was not an option. I feel the rep just told me what I wanted to hear. I also was charged 14 $safe move when I declined insurance as our own insurance was in place for this rental.

Karen H. 
Évaluation :
3

Fas friendly service. Drop off was easy and quick

Harry F. L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kosta B. 
Évaluation :
4

The location was a little small no room to fill out paper work.

Margaret L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Very easy in and out!!

Stephanie M. 
Évaluation :
5

Nothing, very pleasant & efficient.

Kristie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom N. 
Évaluation :
5

Whoever waited on me was the best.

HUGH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA B. 
Évaluation :
4

The employee assisting with the rental agreement and paper work was friendly.

Brad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Staff were very friendly and helpful. Overall excellent experience.

Elaine M. 
Évaluation :
1

The van had a weird smell, there was someone's vape pen left in the left side driver's door, the lady was NOT wearing a mask, and she was pretty rude to me as well when I told her I needed to get going to make it on time to work The lack in communication was terrible with the price. Told I was going to pay 83 with tax... They did not say anything about fuel and I ended up paying 126$ for about 5 hours worth of van use. The amount of money I paid was disgusting. Will not rent from here again and something should be done for my trouble.

Devin R. 
Évaluation :
5

Everyone that I dealt with was very efficient and helpful.

Joseph G. 
Évaluation :
3

You should have someone available to help park the equipment because customers may not be able to get it right

RESHONDA R. 
Évaluation :
5

Friendly, Honest, Professional Staff. Used this location multiple times and always left with a positive experience. Fortement recommandé!

Ronnie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
1

The gas station tenant literally yelled at me for having slight dusk and debris in the van. I informed the tenant that I would be willing to sweep out dusk to avoid additional charges. She immediately charged my account -25 $ without my knowledge or conversing with me any particulars. The customer service was horrible. I would not advise anyone to shop or use any of their equipment as this was not the first bad experience I've had with them, it was actually my second. I would recommend to shop at other Uhaul locations.

marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilma H. 
Évaluation :
5

I rented at 4pm on friday 10/9. I was in a hurry to get to a business before they close at 5pm. The gent who process me was great at getting me through quickly. I originally got a 15 footer but foind out it was not long enough. He suggested i take the 20 footer n he will adjust paperwork later so I do not miss the opportunity to get to my destination before they close. I got to my destination on time and return the truck 1 hour later. He had the updated paperwork ready. Great customer service.Thank you.

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
4

I would recommend all trucks having a lock provided.

Robert A. 
Évaluation :
5

Staff at Bagley Rd Gulf was very friendly and knowledgeable, reservation process couldn't be any easier and truck was available as stated. Would not expect anything more. Appreciate a wonderful stress free experience. Thank You.

Ronnie K. 
Évaluation :
3

No comment

Racquel O. 
Évaluation :
5

Everyone was very friendly.

marta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
1

The truck was missing a head light. The miles was not calculated correctly so I ended up paying more.

Roberta P. 
Évaluation :
5

Everyone I dealt with was amazing. They were all polite and professional. The process was quick and easy. The truck performed great for me and was clean when I got it. I will use this location again.

Gregory V. 
Évaluation :
5

Staff extremely professional and helpful would definitely use this location again when I need a truck.

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA G. 
Non reviews have been submitted for this location.

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