Évaluations des clients Bagley Gulf

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bagley Gulf

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Cagri M. le

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Le client n'a pas laissé de commentaire.

Matthew E. le

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I did not know there was a cleaning fee for $27. The back was swept out before it was returned as requested. Not sure if this is a standard fee or just trying to get extra from me. I’ll maybe try a different company next time.

Johnny Z. le

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Did not like that I chose not to get the extra $10 insurance but yet when I got to the pickup location I was forced to. Also didn’t not like the fact that I was charged for 50 miles when I estimated 14 and used only 11 have never had this happen before when renting from u haul. Overall not a great experience

Greg S. le

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Checkin and checkout went smoothly and fast. Only comment about this rental experience is that the inside of the cargo area had not been swept out, a very minor inconvenience.

ELENA H. le

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Le client n'a pas laissé de commentaire.

Karl E. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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Le client n'a pas laissé de commentaire.

marvin T. le

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The ridiculous high and claim I went over a few miles. No way you do business like that. Sad.

Dwayne M. le

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cashier on duty was very helpful

Mike R. le

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Le client n'a pas laissé de commentaire.

Paul F. le

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Truck was filled and ready for me when I arrived interior was clean they had other vehicles in case a larger size was needed. The attendant was professional and new the coverage I selected.

Mark M. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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I was really impressed with the truck and the associated value.

Joshua W. le

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I was supposed to pick up from another location but was told to pick up here. I was there for over an hour while they figured out the system. The tank only had 3/8ths full of gas. The truck was dirty and had to throw out garbage and the floor from the previous renter. I rented blankets and they forgot to put them in the truck. Also my fault I did not check but I am glad I was still only 15 minutes away to go get them. It was not an exceptional experience.

PAUL E. le

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Le client n'a pas laissé de commentaire.

kosta B. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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Le client n'a pas laissé de commentaire.

JILL M. le

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The in store associate that took care of us was fantastic!! She was very helpful, friendly and patient with us.

JAMIE S. le

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Le client n'a pas laissé de commentaire.

michael R. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Le client n'a pas laissé de commentaire.

Laurie V. le

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The truck was clean But the it ran very bad..The breaks you really had to press hard on them.. it was actually pretty scary to drive..

CHERYL M. le

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We were quoted a rate and then charged a MUCH higher rate. When we called we were basically told too bad. WE WILL NEVER USE UHAUL OR BUY GAS FROM THIS PLACE AGAIN. We use UHaul every other year for our trade show. We will go somewhere else that knows customer service and will not overcharge the customer.

ANDREA A. le

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Le client n'a pas laissé de commentaire.

Jenneffer L. le

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Le client n'a pas laissé de commentaire.

paul D. le

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Le client n'a pas laissé de commentaire.

David W. le

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tell them if you utilize the drop off box that there is a 20 dollar service charge...its in the contract i failed to read it....I dropped off my cargo van rental 4 hrs early not realizing there would be a 20 dollar charge. I live 3 miles from the facility...Otherwise all was great!

Kenny S. le

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Le client n'a pas laissé de commentaire.

Harold G. le

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I was charged $10.00 extra for ??? Said 6 pads for $5.00 and $5.00 for no explanation , never used ur pads. Will make sure I check the bill before I leave ur location

Eric K. le

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Le client n'a pas laissé de commentaire.

Erin M. le

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Staff was friendly and helpful. Whole experience was very good.

GREGORY B. le

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Serve coffee with real half and half...

MANUEL R. le

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Le client n'a pas laissé de commentaire.

jonathan K. le

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The only issue I had was the Uhaul had a leak that was not patched up well. However, it was nothing a couple towels could not fix. Friendly staff, decent price and quick check in/out. Will definitely use again.

Brandon P. le

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The experience was easy, quick, and the team at Bagley Gulf made it super easy! Thanks all!

Charles R. le

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Le client n'a pas laissé de commentaire.

Dorothy M. le

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Very rude customer service. Was very agitated she had to check truck in as she was the only person running gas station and checking in UHaul trucks.

michael M. le

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This is a great location due to it being a gas station. I filled the gas tank and returned the rental all in one.

Maria L. le

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The gentleman that took care of me has great customer service.

Craig S. le

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smooth, fast, easy

kevin P. le

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Le client n'a pas laissé de commentaire.

Anna R. le

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I was charged an extra fee without my knowledge.

GREGORY B. le

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Need a bit more space for maneuvering trucks but I'll adjust because the staff knows how to take care of customers and it is a great location.

Martin W. le

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I was not Notified until the last second that the location of pick up was changed went to a five minute drive to a 20 minute drive for pick up

Vincent D. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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Le client n'a pas laissé de commentaire.

mary R. le

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Le client n'a pas laissé de commentaire.

Tom K. le

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The trailer I picked up had not been cleaned out. To pick it up, I had to go to the parking lot next door and back over the curb to pick it up.

JOE K. le

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Le client n'a pas laissé de commentaire.

Zachary L. le

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I was double charged I had rented a trailer at 10am and returned it to the same location at 9pm and instead of 32 dollars I was charged 80. Besides that everything was very easy and went smoothly.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

carla O. le

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Le client n'a pas laissé de commentaire.

Ralph S. le

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Le client n'a pas laissé de commentaire.

Jeffery B. le

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Le client n'a pas laissé de commentaire.

Coleen C. le

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Le client n'a pas laissé de commentaire.

Jason N. le

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No issues whatsoever.

DAMIAN L. le

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Friendly staff

Cariema W. le

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I think just making sure that they prepare for an influx come August for student moves. We had to put 10 miles on the uhaul to get it to my house because of U-haul being unprepared. I reserved my truck over a month in advance.

Jeff K. le

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The location was great and. You haul took way to a dealership further for my house and when I got there on time as I was standing in line they told me they no longer had the trailer there that they overbooked it. And then they made me drive to another location. I was glad they found a trailer within a reasonable distance but I understand that this is very common that they have overbooking

HEATHER R. le

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A fair and decent place to rent vehicles.

Steven B. le

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Attendant was professional and helpful. She was very concerned about my 3 minute wait due to a glitch with someone else's reservation. I assured her it was not a problem.

Rebecca K. le

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Truck was just old and smelled. Otherwise it was convenient and I would go back.

Kevan A. le

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Le client n'a pas laissé de commentaire.

michael H. le

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Le client n'a pas laissé de commentaire.

JAMIYL M. le

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Le client n'a pas laissé de commentaire.

Darrell W. le

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Le client n'a pas laissé de commentaire.

Veronica D. le

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Overall, a good experience. Staff varied from very friendly and helpful in the morning at pick up to rather indifferent when dropping off in the afternoon. If you're transporting anything that might leave debris, bring a broom...I moved some large plants which shed some leaves during the move (nothing horrendous and not a lot). They were going to charge me $25 to sweep it out, so I got a broom and swept it out myself, only took 2-3 minutes. That's a pretty hefty hourly rate!

Francis M. le

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Que la persona que te instale el trailer le conecte las luces de freno y senales al carro porque yo no sabia que habia que instalar el cable de luces y la policia me detuvo porque el trailer no tenia luces

Peter A. le

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I was charged $27 extra for cleaning for some soap spilled over the back of the truck. When I called the gas station where I picked up the car to protest the cleaning fee the guy who answered hung up on me. Won’t use this service nor this station again. Very disapppointed

James C. le

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People were cool. No straps or locks for sale.

Kenneth H. le

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Quality experience!

Jonathan H. le

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The car dolly I rented was stored behind another trailer. The pregnant woman working could not move the box trailer for me to get the car dolly I reserved. I ended up having to hook up and pull the one trailer out of the way to get the one I rented.

Thomas C. le

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Le client n'a pas laissé de commentaire.

MELVIN S. le

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All is good

Leann R. le

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Friendly service and very helpful regarding car towing.

Allen J. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Stacie F. le

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Should offer a military/veterans discount

JAMIE S. le

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Le client n'a pas laissé de commentaire.

john D. le

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Le client n'a pas laissé de commentaire.

Murad D. le

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Le client n'a pas laissé de commentaire.

Matt L. le

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I have a flip phone and could not upload the pics of my license that they texted me. It was a pain in the ass for both me and the attendant who had to use his own stuff to try to upload the pic of license. Next time I'll try a service that doesn't send all these annoying texts. I had great customer service both picking up and dropping off!

laketa C. le

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Le client n'a pas laissé de commentaire.

Carolyn W. le

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Le client n'a pas laissé de commentaire.

JACKLYN G. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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Le client n'a pas laissé de commentaire.

Amy A. le

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Not super friendly. The manager needs to be nicer to the poor girl at the register.

Michael E. le

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First of all I will never rent another vehicle from Uhaul. I picked up the van form the Uhaul location, went home to load the furniture only to find a 12"-14" live snake in the cab. Seeing the truck had Arizona plates I'm not sure what kind of snake, poisonous or not. Drove the truck back to the dealer and the attendant removed the snake from under the passanger seat. I was told by the dealer that I would be getting a call from Uhaul corporate and as of this date, 6/25/2019 I have heard nothing. Incase you want to dicuss my number is (440) 785-8924 and I have contacted to Better Business Bureau of greater Cleveland.

kris T. le

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The area around this location is not the safest

MELISSA C. le

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Le client n'a pas laissé de commentaire.

Erin L. le

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Super friendly and easy location to find. Van was ready and in great condition. The gentleman that took care of us was so nice! We would come back here in a minute to rent again!

darrell C. le

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Le client n'a pas laissé de commentaire.

James H. le

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Keep doing what you are doing now

John H. le

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Le client n'a pas laissé de commentaire.

Keslie H. le

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Le client n'a pas laissé de commentaire.

ken P. le

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Very personable and professional staff. Pleasure doing business with them.

Terry M. le

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Le client n'a pas laissé de commentaire.

margaret M. le

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only good report.

Chris M. le

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Crammed up old gas station at a way too busy intersection. Trailer was a duel axle 6x12 footer. After A few days sitting while we were loading a tire had gone flat. No time and no space to have uhaul come replace tire. We were on a time schedule.luckily i have a portable air compressor, So i pumped up the tire and we continued. Tire went low two more times.I kept check on it entire trip. Rest area stops. Gas stops. All 950 miles. We and trailer made it ok but the hassle of worrying about a not road worthy rig was stressful . Im blaming the last people who rented this trailer. They had to know there was an issue. And didnt report it. We had to keep the trailer for almost an extra week due to delays. On our end. I think having someone to check over the vehicles is happening at these locations, but things are being missed. Probably due to being overwhelmed at these small locations, that uhaul picks you to go to for your reservation. I picked a larger,closer location to my house, but they were booked solid. I wonder why......no i dont.

Paul A. le

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Busy intersection. Hard to get in and out of. Personnel was very helpful.