Customer Reviews for Bagley Gulf
(Concessionnaire U-Haul dans le voisinage)

883 évaluations

17777 E Bagley Rd   Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

(440) 234-4685

Heures

  • Lun - ven : 7h am à 9h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h30 am à 4h pm

Services dans cet établissement :

Pour nous contacter

(440) 234-4685

17777 E Bagley Rd
Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

Services dans cet établissement :

Heures

  • Lun - ven : 7h am à 9h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h30 am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The gentleman was friendly very knowledgeable transactions were easy and quick

Ramon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia M. 
Évaluation :
5

Very helpful when returning the truck. Very friendly. Will use them in the future. ,

Kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRAGYA S. 
Évaluation :
5

Good service

MEETKUMAR RANJIT P. 
Évaluation :
4

The people at the Gulf station are very nice.

GABRIELLE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naimi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Website is not great, it crashed while trying to upload my license and I couldn't complete online registration

Naimi S. 
Évaluation :
5

Was fast and easy, truck was in great shape!

David H. 
Évaluation :
4

Your online reservation and check in system is awful. This is the second time I've used Uhaul recently and I wasn't able to complete the check in process online either time. In the middle of a pandemic, I should be able to pick up my truck without contact. Disappointing

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kosta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon J. 
Évaluation :
5

No suggestions for improvement. Equipment was clean and well maintained. No problems with one way rental from Cleveland to Columbus, OH

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Very friendly staff.

FRED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
3

Truck was dirty and windshield wasn't clean. Returned same day @ 10:16 pm. Have screen shot of time and miles. Put more gas in that was given and was charged an extra 20 $for conscience fee.never again and will tell m friends not to rent. I work in management and will tell all my clients I'd charge isn't removed

STANLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI S. 
Évaluation :
5

Very quick and easy pickup and drop off.

Michael B. 
Évaluation :
5

I had no issues and the service was friendly and informative.

JASON F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

We were supposed to get a 20 ft truck and were told that it was available. We were only offer the 26 ft truck and said the 20 ft was not an option. I feel the rep just told me what I wanted to hear. I also was charged 14 $safe move when I declined insurance as our own insurance was in place for this rental.

Karen H. 
Évaluation :
3

Fas friendly service. Drop off was easy and quick

Harry F. L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kosta B. 
Évaluation :
4

The location was a little small no room to fill out paper work.

Margaret L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Very easy in and out!!

Stephanie M. 
Évaluation :
5

Nothing, very pleasant & efficient.

Kristie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom N. 
Évaluation :
5

Whoever waited on me was the best.

HUGH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA B. 
Évaluation :
4

The employee assisting with the rental agreement and paper work was friendly.

Brad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Staff were very friendly and helpful. Overall excellent experience.

Elaine M. 
Évaluation :
1

The van had a weird smell, there was someone's vape pen left in the left side driver's door, the lady was NOT wearing a mask, and she was pretty rude to me as well when I told her I needed to get going to make it on time to work The lack in communication was terrible with the price. Told I was going to pay 83 with tax... They did not say anything about fuel and I ended up paying 126$ for about 5 hours worth of van use. The amount of money I paid was disgusting. Will not rent from here again and something should be done for my trouble.

Devin R. 
Évaluation :
5

Everyone that I dealt with was very efficient and helpful.

Joseph G. 
Évaluation :
3

You should have someone available to help park the equipment because customers may not be able to get it right

RESHONDA R. 
Évaluation :
5

Friendly, Honest, Professional Staff. Used this location multiple times and always left with a positive experience. Fortement recommandé!

Ronnie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
1

The gas station tenant literally yelled at me for having slight dusk and debris in the van. I informed the tenant that I would be willing to sweep out dusk to avoid additional charges. She immediately charged my account -25 $ without my knowledge or conversing with me any particulars. The customer service was horrible. I would not advise anyone to shop or use any of their equipment as this was not the first bad experience I've had with them, it was actually my second. I would recommend to shop at other Uhaul locations.

marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilma H. 
Évaluation :
5

I rented at 4pm on friday 10/9. I was in a hurry to get to a business before they close at 5pm. The gent who process me was great at getting me through quickly. I originally got a 15 footer but foind out it was not long enough. He suggested i take the 20 footer n he will adjust paperwork later so I do not miss the opportunity to get to my destination before they close. I got to my destination on time and return the truck 1 hour later. He had the updated paperwork ready. Great customer service.Thank you.

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
4

I would recommend all trucks having a lock provided.

Robert A. 
Évaluation :
5

Staff at Bagley Rd Gulf was very friendly and knowledgeable, reservation process couldn't be any easier and truck was available as stated. Would not expect anything more. Appreciate a wonderful stress free experience. Thank You.

Ronnie K. 
Évaluation :
3

No comment

Racquel O. 
Évaluation :
5

Everyone was very friendly.

marta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
1

The truck was missing a head light. The miles was not calculated correctly so I ended up paying more.

Roberta P. 
Évaluation :
5

Everyone I dealt with was amazing. They were all polite and professional. The process was quick and easy. The truck performed great for me and was clean when I got it. I will use this location again.

Gregory V. 
Évaluation :
5

Staff extremely professional and helpful would definitely use this location again when I need a truck.

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA G. 
Évaluation :
5

The dolly was not in the truck. Also, I agreed for a payment of just under 70$. Suddenly I get an email with a total of 106,18? And no response to my complaint about the dolly. And I emailed to let them know the total was wrong in the email, and they did not get back to me

Hannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda W. 
Évaluation :
1

Worse truck rental experience ever and at this point would never rent again from Uhual and get ready to move. Feel free to call me 440-725-4002

michael B. 
Évaluation :
4

Reserved a 15' truck and was called two days before move to say they didn't have one available and would have to take a 10' truck. Told it would be cheaper because its only 19,95 a day plus 1 a mile. Ended up being more expensive because of having to make additional trips/miles versus the larger truck. Good truck, ran well and clean

SHAWN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

The staff on site was great!

Jeffrey S. 
Évaluation :
3

Very easy process

michael S. 
Évaluation :
4

Over priced

donald P. 
Évaluation :
3

The option to choose insurance coverage is misleading and the wording is confusing. It should have been clear that the insurance coverage option was chosen. And it should have been confirmed at the time of pick-up.

Jill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

Customer service was excellent! Kira was extremely professional and knowledgeable when checking in and made the entire Uhaul experience a painless and positive one! Upon returning the vehicle, Jan was friendly and professional as well. Great staff and service! I will definitely be a returning customer for any future moves in Berea.

Rhonda W. 
Évaluation :
1

Hello My Name is Terrell. First I would like to start out with the initial rental was convenient and the lady who took care of me was delightful. I used the uhaul for 40min and on return another young lady with Red hair between 24 and 28 years of age was not only rude to me but rude to a customer who was returning a trailer from Georgia. I come to find out I was charged for equipment I did not request. I understand accidents happen but the girl had no idea on how to handle a simple reimbursement. She began to stress out in front of me and shout out loud Damnit!! Went outside to ask for help then came back with the same attitude and when I tried to help her calm down with a little advice she cut me off began to raise her voice and tell me my opinion does not matter. This same young lady also swore at a customer telling her she would help her but to like her know she is a bitch. This all was said out loud. If Uhaul values their image and reputation I would suggest calling the Manager of this location to resolve this issue and please contact me directly so I can speak with a representative for this terrible experience. I always use uhaul but now after this girl Maggie service was borderline verbal abuse. My number is 4403412843

terrell O. 
Évaluation :
3

Good service, had the size truck I needed.

wade L. 
Évaluation :
5

People were amazing definitely going back

Greag H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Did a great job

Raymond S. 
Évaluation :
5

Team here was extremely accommodating based on the issues I had with vehicle during trip

NORMAN P. 
Évaluation :
2

I have a discrepancy with charges they are not correct and customer service to resolve the issue is poor I will never use uhaul again.

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H. 
Évaluation :
5

The clerk was very helpful!

Coreena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan W. 
Évaluation :
5

Everything was great. Don't change a thing.

Lisa L. 
Évaluation :
5

The store personal was very friendly and professional.

DARLENE M. 
Évaluation :
5

Truck cab had a very bad smell. Not sure what it came from.

Lowell E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

everything was great

Mike K. 
Évaluation :
5

Oil change light was on. Should change the oil

Robert D. 
Évaluation :
5

Tony, Sam and Paul are AMAZING!!! I have been a customer before. I actually recommended them to another friend of mine just over the weekend. She rented from them on Sunday. Good people who know what they are doing are hard to come by. Love these guys :)

MICHELE I. 
Évaluation :
4

The truck was making noises and the emergency brake looked like it was hanging on under the steering wheel area by one screw.

Rhonda N. 
Évaluation :
5

the attic section of the truck was damp. It wasn't noticed when I picked up the truck, though damage and a repair were noticed on the exterior corner. Several boxes were wet upon unloading. Please repair the still leaking top corner of the truck.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M. 
Non reviews have been submitted for this location.

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