The gentleman at the counter was super nice and did his best to help me out. Customer service overall was great. My issue was with the truck itself. The paperwork said the truck had 1/4 tank of fuel, but when i got in, it had less than 1/8. The guy at the counter told me i would get a credit as long as i returned the truck with 1/4 tank and he did end up putting the credit on so that all worked out. The interior of the cab was not very clean. It wasnt super dirty, but the steering wheel had spots of what looked like ice cream drips and it was dingey all around. The truck didnt sound like it wasnt running very well and sounded in need of maintenance. The suspension felt like it was shot so it rode very hard over bumps. My biggest concern however, was that the seat belt was broken. The belt was fully extended and would not retract. I could put it on but there was so much slack it would do no good in an accident Major safety concern.
Christopher H
Customer Reviews for Bald Hill Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I pulled up to front for convience for owner unknowing of where to park it..but he came out with me an made me park it an then he checked mileage etc.He was not busy in business or anything else.It was rediculous.Not professional.I should not of had to get back in to park it.I parked directly in front for his convience but then after going inside an he actually came out with me an told me where to park it.Stood there watching me park it .Seriously..unprofessional is being polite.
SHERRY LGreat fast service!
Rich CSeamless process, friendly staff
Richard FThe worker told me to put truck between two trucks already parked. The space was way to small, I told him I didn't feel comfortable doing that so he told me to drive 20" truck in cab forward,still not comfortable but he said I had to. In doing so ( like I said) space was to small. I was so close to the driver's side truck I had to crawl over the sits and exit out passenger which I had to squeeze thu truck door. Was not happy with return truck process. I was so nervous I was shaking by the time I got out of that truck.
Sherrie BGreat experience with this location overall from pick up to drop off!
Melanie LExcellent customer service, very professional, easy to make online reservations. Would recommend this place.
Juanita RFree miles?!
Paul LSatisfied customer!
Ernest RThey charged me a fuel surcharge even though I returned the vehicle at the same fuel level. Given that this location is a gas station, I even used this facility to fuel up the vehicle upon my return.
Joseph BUpon first renting equipment it was easy and quick. I didn't appreciate that the fuel was put incorrectly , it read on paper over 1/4 and when we looked it was only 1/4 in which I put on app prior to taking the truck I took pictures of truck dents and damage as well as fixed gas meter where it was suppose to go and took a picture of mileage, I was charged $100 something because of gas was returned 1/4. I am highly upset because what's the point of taking pics, and verifying before taking the truck when they dont go by that. I also called customer sevice to ask about both charges and representative was very rude and was talking over me when I was trying to explain situation. I have rented from Uhaul before with no issues before.
MARIELA CThe old guy can't communicate.
Christian aQuick and easy
Praveen UGreat location to work with! Easily accessible and pleasant employees.
Monica FPerson inside the store is helpful and pleasant. Was ok with me parking my vehicle in lot.
Francisco RThe truck was very dirty and had a bad odor
kevin rGentlemen i rented fromm couldn't have been nicer.. Good experience
Dennis DThis is the second time I have used this location. It is easily accessible and the transaction was simple. The employee was very nice and accommodating.
Jeff WVery easy transaction, truck was ready, clean and ready to go. Fast in and out, will definitely use this location again and recommend to my local friends.
John FI returned my vehicle with 1/2 tank more of fuel than when I picked it up and not reimbursed. I don't feel that is fair at all.
Stacey Gamazing service- super skilled employees with great attitudes! a little pricey, but still best value I could find. Service on time, an excellent made it a good experience. thx
jimmy dIt was completely seamless and could not have been easier. The person who waited on me was very nice and helpful. Everything worked out perfectly.
Jeff WYour doing a great job already
Richard LFriendly and helpful.
Joseph BGreat customer service at sunoco gas station baldhill road warwick.r.i.
Robert ARien
Jose MSlightly lower pricing
jordan gRequested a 26ft truck ,got there and they only had a 20ft. Got in cab of truck and it was extremely dirty and smelled like urine. Truck ran horribly
Bradford CQuick convenient reasonable, got my couch where I needed it thank you
Holly LThe truck felt very loud and unsafe to drive, I literally fear driving it, I told the guy the it was on E and I was still charge 10 please explain ?
Lori DI used this location before and was fine. This time I got charged 29 extra for furry even though we put fuel in it at this location and paid cash for the cash. This guy is sh rip off. He's trying you say the fuel was low. We only went 35 miles and he is trying to say we used 30$ in gas. Very disappointing. snd will not use. This location again. Not happy at all
Joseph RThank you to Sunoco gas station for providing me with a great uhaul
Lori DAll was good. A little slow at pick up end but not an issue. Return was excellent
Ron TI was asked to park the truck in such a tight spot, that in my opinion, the gentleman asking should have done it. He had to fold truck mirrors to fit in. The same gentleman also asked me to get in the truck to remove the folded moving blankets rather than he. That was lazy "customer service" in my opinion.
Robert SEmoliyee in the convenience store who helped me return the unhaul was friendly and helpful.
Una MYes if the guy listened
dena tThe employee tried to unfreeze the door of the uhual with a hammer and ended up breaking the lock causing my stuff to fall out. Very unsafe!
Brittney VVery friendly and personable
Tracy BVery nice agent
Ryan RThe truck was filthy in the cab and the back was not swept out. This dealer is also a gas station with food items. Unfortunately, there is only one employee there at a time, so the person may not be able to check you out (or be very slow) when you return the vehicle.
Frank PThe trailer was not 'broom clean' and it was dirty on the sides of the trailer too.
Brent JThere was someones left over fried rice in the cup holder. I took a video before I left. But thats not the biggest issue. This place is trying to charge me for 3 gallons of gas after I already filled it and brought the truck back above what it left at.
Anthony DWhat is up with the issue of returning the truck with a full tank of gas? When we received the truck, there was only 1/4 of a tank of gas. We filled up the gas tank, but only used 1/2 tank of gas for the move. When we returned the truck, the manager said the policy was to leave as much gas in the tank as when you found it. We returned the truck with much maoe gas than when we received it. What kind of a policy is that? Where is my credit for the extra gas that we put in that truck? STUPID policy. Everyone knows that when a vehicle is rented, you rent it with a full tank of gas, and YOU RETURN IT WITH A FULL TANK OF GAS!!! Change this policy, u-haul!
Neil AExcellent I love them!!
virginia bGreat service.
Joseph B