Le client n'a pas laissé de commentaire.
Hannah R
Customer Reviews for Banas Building Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have staff fully trained in how to use the U-Haul system. The gentleman who was originally helping me was having difficulty using technology to complete the transaction. A second, and then third, person had to come help him finish the process.
Nicholas RExpand hours of operation .
TERRY Bl dealer.
HENRY BDrop off site was not a great experience. They had political flags hanging from their ceilings and were very rude. They did a walk around and then told me I was over on mileage. I explained that my original drop off spot was Adrian & then was bumped to Dundee and then to Maybee in Monroe county, this being the reason for overage. I was then told I would not have to pay for it but I was lied to and it was not taken off the bill until I called the regional representative of pick up point and they resolved my issue. The Ida - Maybee drop off point is not a asset to your company
terry pBAD BUSINESS!!!!!!!!!!
Timothy GMight want to consider a portable step stool as it was difficult for me to get up into the cargo van. I did it - but when I used a step stool from home it was much easier & then I just pulled it up to take with me. Getting down & out was no problem.
EMILY FThey worked had to get truck I wanted.
KRIS NMake sure to have the equipment needed at a customer's preferred location
jannuary pThis place is very professional and courteous. I think you could offer discounts for returning customers.
Daniel ROffer discounts for returning customers. I rented 2 trailers this week and would be nice to get a discount
Daniel REverything was great!
Randi sYou need to improve the software program to make it easy to use. It took so long to get the information put into the computer. Computer lag was awful. Program needs to be easy to operate and not confusing.
HAROLD Heasiest and quickest uhaul experience ever
DEAN EThe inside of the truck was pretty dirty. Mud on the inside of the truck. Couldn't complain due to the fact I did the self checkout and that was a pain. But, simple once I was able to figure that out.
Nathaniel HI was overcharged and I have said so to you guys repeatedly. No one has done anything about it.
TIMOTHY JThere's not a spot on here but I had a flat tire on my trip it it took 4 hours to get your team out to change it! I sat on the side of the highway with my son for 4 hours waiting on the tow company to come out. When they finally arrived they said sorry UHAUL just told us about you waiting so long. Very bad experience. Honestly it makes me never want to rent from UHAUL again because of it. I understand stuff happens and never expect them to be there in ten minutes but 4 hours is pretty ridiculous.
ROBERT SThe people at Banas are great!
MORGAN M