Customer Reviews for B&D Auto & Truck Service LLC
(U-Haul Neighborhood Dealer)

86 évaluations

80521 Main St   Memphis, MI 48041

(810) 535-7606

Heures d’ouverture

  • Mon-Fri: 6 am–9 pm
  • Samedi : de 7 h a.m. à 9 h p.m.
  • Dimanche : de 8 h a.m. 8 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: 8h00 am à 8h00 pm

Services dans cet établissement :

Pour nous contacter

(810) 535-7606

80521 Main St
Memphis, MI 48041

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 6 am–9 pm
  • Samedi : de 7 h a.m. à 9 h p.m.
  • Dimanche : de 8 h a.m. 8 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: 8h00 am à 8h00 pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very good customer service

Jeff Summers 
Évaluation :
5

Clean by

John Kaminski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Burmeister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Goheen 
Évaluation :
5

Everything went very well.

Mike Precour 
Évaluation :
5

easy to get the van and easy drop off this is also a gas station so filling it back up at drop off is easy

Terrence Smith 
Évaluation :
5

Very nice people and a nice van

Terrence Smith 
Évaluation :
5

Nothing. Staff was very helpful and friendly. Rental experience was not stressful at all!

John Gryszkiewicz 
Évaluation :
4

When I returned the truck, the representative believed that I owed UHaul about $1500 for mileage. I purchased the mileage up from front in Colorado Springs. I was extremely disappointed to know that I was almost double charged had I not stood up for myself. In addition, the original receipt from pickup did not record that the mileage was paid for in advance. To me, those receipts need more detail to avoid customers from paying more for "extra" miles. It is very misleading.

Brian Fowler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Page 
Évaluation :
4

Even though the truck we rented had over 100 000 miles, it was clean and ran flawlessly. An overall good experience.

Ted Peck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Watson 
Évaluation :
5

The return process went smoothly and the staf was helpful .

Dennis Handrow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE ALAN REPKE 
Évaluation :
5

The trailer pulled so effortlessly it was like it wasn't even there. It was like new and everything worked perfectly. The U-haul dealer is the absolute best I've ever used.

Randall Youness 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Rourke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Brewster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaren Schefke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Lindsay 
Évaluation :
4

We were charged an additional $70 that was entirely inappropriate. The truck was returned timely, clean and with appropriate gas but UHaul still found a way to charge us and the local agent can do NOTHING about it. Empower your people to resolve conflict and make clear that checking in on the ap isn't going to be a quick process. I think this move is the straw that broke the camel's back. We won't use UHaul again.

Stacia Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Fromius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Fromius 
Évaluation :
5

Aucun

James Jacob 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela Barrow 
Évaluation :
3

Drop the price. Contract states 48 hours and was given 46. After I picked up the truck, an ice storm hit and I had to pay for an extra day, when I only need it for 5 more hours.

Maria Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Casorio 
Évaluation :
2

The truck was covered in snow. We had work to free the back door as it was frozen shut. When we started the truck the wiper was messed up. When man came out to fix it, he said what did you do to the wiper, try using it when it was froze to windshield. Which was not the case. He cleaned off windshield just enough to fix wiper. Poor attitude. They knew for a week we would picking the truck that day.

Susan Lentz 
Évaluation :
5

Check in was quick and easy big lot to turn the trailer around in

David White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laure Murphy 
Évaluation :
4

Courtesy of service personnel was great.

JODI MACLEAN 
Évaluation :
5

AT CHECK OUT/PICK UP.......YOU HAVE TO TELL PEOPLE ABOUT THE VEHICLE BEING IN TOW MODE IN BAD WEATHER CONDITIONS !!!! THIS MUST HAPPEN IN ALL STATES THAT RECEIVES SNOW OR ICE. THIS MUST BE STATED AT CHECK OUT!!!!!!!!! YOU ARE ENDANGERING LIVES

David Gwiazdowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Swan 
Évaluation :
3

Location is very small and in a gas station. Had to maneuver through a residential neighborhood to get to the main road in a 26' truck

Carrie Cashion 
Évaluation :
1

Lady was very rude and made it known she hated doing U-Haul and took it out on me. Took forever checking the U-Haul back in. Not happy. Spent $150 and wish I could get money back for how I was treated.

Karlee Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Archer Seavolt 
Évaluation :
5

The reservation process too longer then expected. The system kept putting last Thursday as the rental date when it was actually Friday of this week. The Salesperson was persistent and after help from tech support, she was able to open a new reservation and cancel the old one. A special shout out to her as she stayed after her shift to complete this!!! Have to give credit to B&D Auto for thier customer service. Way to go..

mark norris 
Évaluation :
3

B&D is not one of your top tear affiliates, I get that. One of the trailer running lights was broken/inoperative and their was no pre-departure trailer inspection. On the bright side, Donna, the sole employee on pick up day was stellar. Her attitude and determination made up for a less than expected experience. I will use and recommend U-Haul, I'd just deal with a full service location, instead of a part-time operation like B&D.

Tim Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Whetstone 
Évaluation :
4

No comment.

Michael Uy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jackman 
Évaluation :
4

Correct web site or computer issues. Staff is very quick to resolve an issue with the web site so it is not a big impact. Staff is very helpful.

Mark Lamberson 
Évaluation :
5

Web site can be glitchy for both the pick up location personnel and me. I normally don't use the web site because inventory isn't correct or is always not available. I go straight to the pick up location in person or via phone. I have rented multiple trucks and trailers in the last year and the people at the pick up points all say they have issues too.

Mark Lamberson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Jackman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Winans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Brewster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Bagnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lacey Kimpe 
Évaluation :
5

I rented the next step up trailer at the end of April and it 196 one way. For me to rent the same trailer this time it would have been over 400.00.I understand time of year is different but a returning customer might get a break

Julius Beregszaszy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Mschalewicz 
Évaluation :
5

Very helpful. Nice to have a UHaul rental in the area.

Sarah Shafer 
Évaluation :
5

Seriously the best customer service that I have ever received in any business. The employee and also the owner assisted with my hitch because I didn't have it set up correctly. The owner was not even intending to be working that day but noticed me struggling with the part as he drove by. Seriously so grateful! They helped make a struggle so much easier.

Scott Lamb 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted Settimo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Baars 
Évaluation :
3

Immediately after pulling off, i drove less than a mile away and called the pick up location to ask if the truck was even safe to be on the road. Thd truck drove horribly it felt and sounded like it was gonna stall at any moment. I couldn't drive much over 60 miles per hr or the truck would shake tremendously. Then it rained and the wipers were so bad I had to pull over until the rain stopped. Upon returning the the truck the niles location was making a big deal about me sweeping the back of the truck out ir they wer gonna charge me. But the truck was being returned in the same condition i picked it up in. I feel I ike i should have gotten a sone of my money back. I will not b using U-Haul again. The truck was filthy on the inside it was very dirty and dusty I had to wipe the truck down with disinfecting wipes before I could even pull off.

LAQUETTA SIMONE PARKER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma Gillies 
Évaluation :
2

Pick up was frustrating, took nearly an hour because employee was unable to follow process. She had to call someone else to come in from home. She was apologetic, but people were waiting on us. While driving, a low tire pressure censor came on. We had to stop and find a gas station to put air in. Finally, the return process took about 40 minutes. When the employee tried to enter our mileage he discovered we had been given a different vehicle from the one listed on our contract. Employee called a supervisor for help. We were told we would be unable to finalize the checkout and it would be figured out the next day.

Paul Castelli 
Évaluation :
5

Rien

JUSTIN CLIFTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIAD SITTO 
Évaluation :
5

Changed my pick up location a couple of days before. Customer Service rep stated they would text new pick up location address. Never sent. Had to call back later to get address. Pick up location was changed to a location 17 miles away even though the reservation was made more than a month in advance.

THOMASREFORD RUSS 
Évaluation :
4

Would have given five stars except when I booked it online, the person at the location called asking me to delay my pickup for two hours because she did not know how to work the system. Fortunately someone came to the location to accommodate me.

Eric Kilgore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT WILLIAM WATSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Farmer 
Évaluation :
5

Awesome customer service

MARK SORO 
Évaluation :
5

Great experience! 👍

DENNIS WAYNE CLARK 
Évaluation :
5

Truck had a flat tire, I had to wait four hours for uhaul to come change the tire. I lost out on half a day of loading/moving and uhaul didn't even offer a discount.

ANDREA MAE HUBER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE STANLEY FLAGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ERICKSEN 
Évaluation :
4

Everything went well and I was surprised at the good gas mileage on the van.

PAUL JAMES OSTBY 
Évaluation :
5

Such nice people!

Thomas kijek jr 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT JAMES BUCKLEY 
Évaluation :
3

Lots of computer and website issues during pickup really delayed the process.

MATTHEW COWLES 
Évaluation :
5

Very friendly and quick turn in.

sheila Morabito 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER CHRIST WADE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT JOSEPH SOCHACKI 
Évaluation :
5

Great staff, very helpful. So great to have it open on a Sunday for a last minute need. Facility was top notch. We would use them again.

DAVID SCOTT SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELLANDREW HELMREICH 
Évaluation :
5

People were friendly and helpful made the experience go with ease.

Gary Benoit 
Évaluation :
5

Very friendly and helpful staff

Patrick Carsley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Vickrey 
Évaluation :
5

Your text asking me to go over the vehicle and look for damages was confused. I ended up going back to the rental location and asking the clerk what exactly I needed to do. She then explained that she had already done that when my husband picked up the van.

TOM ROZGOWSKI 
Évaluation :
4

We were charged an additional $20+ at drop off that wasn't explained to us and the clerk knew NOTHING. She was very nice but could not help us AT ALL!!

Stacia Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Dubie 
Évaluation :
5

Give them a beer has well

Derek Deskins 
Évaluation :
1

Took over 30 minutes to check me in because the people there didn't know how to use a computer. The trailer was covered in road salt which is understandable during a Michigan winter. Pick up was a pain in the butt.

Cole Evans 
Évaluation :
4

Better training for everyone that works with the website I had to come back the next day to finish the paper work even though I had turned the van in the day before

Susanne Saelens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Murray 
Non les évaluations ont été soumises pour cet établissement.

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