Moving and everything went fine, I called and asked to turn it back early because I didn't need it for 24 hrs and the lady said that I couldn't get my refund because they don't do partial refunds but I paid $52,38 for the u-haul and had it less than 3 hrs. I've gotten a u-haul in the past and have gotten some of my money back. Not to mention we barely burned gas considering that everything was just a straight shot.
Shayanta L
Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The rental agent was one of the most helpful and informative agent I have had the pleasure of meeting. Merci
Paul GThe trailer was perfect for our needs. Worked like a dream.
Michael MThe body that helped me MADE the experience. She's superb!! Keep it up!
Bridget GRental staff in Andalusia,AL. was very friendly and helpful.
Charles BThis has happened to me on more than one occasion but the tires on the trailers I have rented weren't in the best shape. Thankfully when this ones right tire started coming apart I was able to pull over and get in a safe place. The tire slung off a huge chunk but didn't blow out. The last time the tire did blow out! These tires have a lifetime that needs to be charted and replaced more often.
Barry SProcess was good
Patrick KContinue to be kindhearted people that runs a great business.
Lakini MVery helpful
DONALD EExcellent service à la clientèle. Lady that runs it knows her business and does it awesome
Steven GAlways great service
Alan CExcellent service à la clientèle
James WI had trouble unhooking my car and the owner called her husband who came and got me on my way. I plan to visit their store to browse in the near future. Thanks again U-Haul for making my move much smoother than PODS could ever do! I am, and will continue to be, a return customer!
Paula COwner met me on her day closed to assist me
william hExcellent service à la clientèle. Lady had me all hooked up and lights checked in a matter of mins. Keep supporting this lady and her location because it is superb. Uhaul needs to recognize her for her great customer service
Donnel GLady sure is patient I didn't know how to do this and she did it all for me and hooked it up. Great lady
Michael OThey s lady that runs this location is very accommodating. It was after she closed for the day when I called her personal cell number and she came back and opened the shop and rented us a trailer to fit our needs. This lady sure knows how to hook up and make sure everything is safely done. I will use this location in the future and will recommend this location to others. Please make sure that you all do something great to recognize Ms Brenda Biggs because she goes above what most dealers do.
Carl MCan't say enough about the lady that runs this dealership. Always so quick to hookup the trailers and make sure they are ready to go. Excellent service à la clientèle. Need more dealers like her
Jason TWonderful customer service always willing to help in anyway possible. Every location needs someone like the owner here
Beverly WPlace was closed at 1:30 pm...had unload in heavy downpour..just had neck operation so very difficult
Randy TDon't change . Mrs Brenda has the best knowledge about UHaul rentals. She is also respectful and nice
Maurice WGreat service very helpful with all aspects of running a great uhaul location. And may I say this lady knows how to hook up a uhaul trailer
ed wBrenda went out of her way to accommodate me without hesitation. Helped me decide on best equipment to suit my needs.
Burns BDrop off, business was closed
Daks KAgent was courteous and friendly. Easy to get along with.
TOMMY JThere was no one to except the rental. Facility was closed on weekends. Phone call was not returned.
Paul BThe lady that runs this service is wonderful and very helpful
Ronald PGreat place and very helpful! Unit has been returned.
SEAN OI left the truck in excellent condition but had trouble finding a location to drop the truck and had to drive all over town to leave it witch left me very upset but the place we left it was was very friendly and kind also let her know the truck leaked and got some of my things wet it was from top on both sides by the tire walls on the floor I was also upset that I wasn’t told the truck wasn’t rent by the day but the trip when I turned it in I wasn’t told that so I turned it in a day early with no refund to me that is double dipping the customer in my opinion.
JANET CThe owner is super nice and willing to help her customers. She came on her day off to rent me a truck and make sure I had everything I needed. Great location
Debbie DKeep doing what you're doing. It was an excellent experience. Thank you! Have a beautiful day! Teresa
Teresa DNothing! Brenda was fabulous, and so easy to work with.
D MWonderful people helped with everything from guiding us in and unhooking trailer
andra PGreat experience with awesome customer service at location pickup and return.
Allen WExcellent service à la clientèle. The lady keeps things quick and easy. Wish all locations were like this one.
Dave MWe had trouble picking up the uhaul at the first location due to not being able to open the lock box. We called customer service and the girl acted like she didn't want to help us. Her voice was muffled and she got aggravated when I asked her to repeat herself. We had our location changed and there wasn't anyone to help us check in. Luckily we figured it out for ourselves. I will not be using online check in again.
Joshua KThe lady went above to make sure I had what I needed and also was very nice about having to swap out towing device. Great people and great location
Angela SBest location I have ever been to
Barry FNo one there during normal business hours. I had to spend 20 minutes on hold with uhaul.com trying to confirm I could leave the trailer. They noted my file, but asked me to call the location and confirm. 5 calls later, 2 days later they still haven't answered or returned my call.
Sean JThis online is not working for me. I've done all I can do and still don't have a truck
HILRY TPlace was well ran and service was above excellent. Helped with all my needs and more. Will always do business here
Greg RThe first location that I was scheduled to be at to pick up my trailer was un- maned . The second place that I was sent was in- maned also . The 3rd place they were going to send me they said was maned . But I asked them to call to make sure someone was there . They called and the phone was in use . So I went there . Great service there . My 8:00 am apt now was 10:00 am apt .
Mark PGreat location and the owner is super nice and willing to help in anyway possible. Wish all locations were that way
Jim SVery helpful!
Tripp BNo one was there and it was during regular business hours. However, the yard was organized well so dropping the trailer off was easy to do.
Kimberly LExcellent service à la clientèle. The lady that runs this dealership knows her business well.
Jim SThe customer service at B&L Designs & Antiques/Uhaul pick up location is top notch! We've rented uhaul trailers from them twice now and were well satisfied both times. Thanks for making moving an easy experience! :)
Michael BBest customer service I have ever had with uhaul
Jason TGreat service
BOBBY GGreat service
Bob GExcellent service à la clientèle. Even though the owner is dealing with her father's passing she was still very willing to help anyway she could
Judy GThey were great! They went the extra mile to help me.
Sally Gyou're doing great at these locations
LARRY MYou need to update your websites. The first place didn't open on Saturday, so we went to the second place (driving 20mins one way) who rudely said they had never have had trailers. To finally a very knowledgeable and kind lady.
John W