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Gabriel Carrillo
Customer Reviews for B&M Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I first reserved the auto transport in Riverside California my home town where I thought I would pick up the trailer. However I received a txt message that the trailer was ready for pick up in Yucaipa 25 miles from Riverside. I was never told by customer service that I would have to drive soo far for pick up? Customers should be informed at time of reservation that equipment maybe out of town? Merci
Jose Gonzalesexcellent service, very quick and friendly dealer
johnny kaloshianGreat experience. Charlie the owner knows his inventory and how UHaul works. Great asset to the oeganization,
Susan WamsleyCan't think of anything to improve upon. Charlie, the proprietor is very friendly, nice and very knowledgeable about all his equipment. Will spend the time explaining whatever you need or want to know so as to make your rental experience safe and easy and worry free.
david cupplesI don't think any improvements needed the service was great. This is the place to go !
Terry hellerTrying to get a receipt
joe carrThat charge me 700 per one day that’s crazy expensive
jose ramosCharlie was very helpful!
Nancy LongAlways fantastic customer service and availability
Chris SyobodaSuper bargain market had cancelled my reservation so I had to use this location the guy at B&M was very courteous and apologetic for the issues I was having because of the other location
Justin PeckClean up his yard
thomas proudCharles is a friendly and knowledgeable man. I love giving him my business. I recommend him to all my friends and family.
JONATHAN AMADORgood services
CESAR ZURITANo improvement needed, Charles the owner of the location was fantastic. Loved his charming demeanor and enthusiasm! Great guy and very friendly.
John TavizonUnprofessional location. This place is literally a junkyard. How is this allowed to be a Uhual? There is only one person on the premises and they are not mindful of other people's time. The wait is extensive. There is offensive and derogatory language used in the presence of young children and offensive stickers and verbally offensive messages on the walls. I'm shocked Uhual would allow this to be a location in their list of providers.
Christina MettiasUnprofessional location. This place is literally a junkyard. How is this allowed to be a Uhual? There is only one person on the premises and they are not mindful of other people's time. The wait is extensive. There is offensive and derogatory language used in the presence of young children and offensive stickers and verbally offensive messages on the walls. I'm shocked Uhual would allow this to be a location in their list of providers.
Christina MettiasExcellent service à la clientèle
DANTE COLLIERPut up some signage. Tell where the UHAUL office is. Don't make people have to wander around looking.
ron reinholdsonThe attendant kept bad mouthing the app and process. I completed the online check in, he told be it didn't go through, but never asked for credentials. Also, I wanted to switch the payment card and he just ignored that request and proceeded to charge the card. The location itself looks like an abandoned lot, so much so that I considered cancelling the reservation all together.
Luis CoxGreat service honest man very friendly
eric gonzalesNo complaints. Everything was great.
Robert ElandLooked like a hoarders nest - he was nice but eeiry environment and location
lynn kirkaldyThe reservation agent at the storage units was great. She found the unit to rent in town for me. The pickup/dropoff location and customer service was also very helpful. The truck was pretty tired and worn out inside. It's pretty dirty in the cup holders and dash.
Kevin GregoryHad great experience dealing with B&M rental. Service rapide et convivial. Would go back and send other people their way.
Ruben Chavezthe customer service was great the rental was handled quickly and went without any problems great experience
Gary millerVery nice employee had a enjoyable experience Thank you
SHERRY MATTISONThe gas tank was nearly empty when we picked up the truck and the facility was a junk yard.
laura shaner GapczynskiPrompt and friendly service made the whole experience very seamless. I would definitely recommend.
Christy MartinExcellent customer service
Jennifer LyfordChristopher was super helpful. He made this move an easy one.
Lauren BixlerCharles is great and has excellent customer service!
Joseph BermudezVery rural location no self serve anything, tried to drop off after hours no way it was happening, no key drop off.
gloria ramirezI really appreciated Charles' fantastic service both while picking up my truck and dropping it off. Merci.
JEFF WICKSTROMThis Uhaul location was a life safer. The original location on outer HWY 10 in Redlands, was closed and when i last minute arranged to pick up the truck her. the owner was friendly and understood my announce with Uhaul. He did everything possible to help me still be able to get a truck.
Gennifer GoebelHad a problem with contacting location by phone to confirm reservation..had a recording stating it was not working at this time? @? So worried until day of pick up.
Willard HarperB&M is my first choice with U-HAUL rentals. Charles is friendly, knowledgeable, and a "straight-shooter".
Mark OuelletteThe U-Haul app has been nothing but problems. I've used it twice to try and check in and it freezes and starts over
Sarah Marezplace in kind of a dump! - but a nice guy been doing U-haul for many years!
Charles CastleCharles was friendly, professional, and very helpful. If I have the choice, B&M is my preferred U-Haul rental location.
Mark OuelletteCharles was Amazing, he handled all my needs with speed and accuracy. Charles was very informative and helped me with an issue that I had with backing up the trailer.
KORTNEY HUTCHINSExcellent service 🙂
Francisco MunozCharlie the owner is a great guy. He will take care of you…and he has a big inventory of trucks and trailers.
MICHAEL STEVENSONMake sure the radios are working.
Cynthia FuentezUpgrade your servers for faster transactions
ROBERT KURAMATAEverything was quick and to the point very professional
Cody FoxeI'm happy to say that B&M rentals is the best U-Haul dealer I've ever dealt with. The gentleman was a pleasure do deal with, very kind and considerate. He made sure the trailer was safely hooked to my vehicle and offered advice on how to safely tow the trailer. Next time I need U-Haul stuff I'm heading to B&M!!!
Eric DeanB&M Rentals owner is a good guy, I enjoyed talking with him and he was very nice.
Jeff SerranoGreat Job
Linda Kreis BurrTalk to customer when arriving guy seemed not to care about how he services people
Jose Jimenez