1) Make sure that the blankets that are given are totally dry. There were a few in the bag that were still damp. I did not want to use them because the dampness would have been detrimental to the furniture. I was lucky that I discovered this before I left the location. 2) Make sure those who rent cargo trailers know that they will be responsible for backing them into spaces when they return them.
Bonnie Britz
Customer Reviews for Williams Enterprises Of South Hill Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staci n South Hill was a Professional ✔️ And Tami in Portsmouth displayed her knowledgeable experience during my Turn In. Many years since my last need of U Haul…Thanks for All Plus equipment, employees, and equipment.
WILLIAMS RICKSI've rented several U-hauls over the years and this truck was the worst I've ever gotten. At highway speeds the wind noise was so bad because of the damaged passenger side door, that I could not hear a conversation on my phone, though my earbuds. The back door is difficult to open. This truck should be fixed or retired.
RICHARDSCOTT OLSONExcellent service and clean truck. Thanks
Bhupendra PatelEverything went smoothly at this location. Thank you very much.
Tonya MartinI dropped off while they were closed and it was a breeze
Shayne ShilhanekDid not receive my final bill. Equipment returned a day early
Linda BlakeAwesome staff!!!
EMMETT WILLIAMSThe staff was amazing.
DANNY CASEYThe equipment check in on line is difficult but staff at the facility were very polite and helpful
TERESA NEALService was quick.
China RagsdaleEnlarge the equipment area would be nice.
Fred Blaircharged for 2 days when only had one day and charged for blankets double will never use this rip off company again
phillip kneppHave someone available at this pickup point to assist in trailer hook-up.
Alvin SykesThe man who helped was very kind and helpful but he put the hitch on upside down. Fortunately one of my loaders notice it and was able to correct it!
benjamin raglandAfter getting the run around from road side assistance, this office said enough and rented me a different truck. Was able to complete the rest of my trip return the vehicle before roadside got back with them. UHAUL Road side assistance is a joke, and needs and immediate overhaul
PETE CIESLAKInside windshield was dirty
Patrick ThomsonMilitary discount would be nice.
JEFFREY TIHBAULTNo improvements needed.
Michael Brownthey were awesome. truck was clean and maintained
Kris ColtCustomer service, customer support and follow-up, my rental agreement was modified without a request or my approval. No one has gotten back to me via email or phone to address my issues and concerns, please intervene if possible.
Tyler HemingwayEverything went smoothly thank you
Brian KingEVERYTHING WAS PERFECT!!
Douglas DiedrichTHIS IS NOT MY DROP OFF LOCATION. MY LOCATION WAS INCOMPETENT AND I AM NOW FRAUDULENTLY BEING CHARGED. I AM WAITING TO HEAR FROM UHAUL AND PLAN TO SEEK LEGAL ACTION.
Michelle FrymanGive the customer an extra few minutes to correct an issue such as gas shortage before automatically charging $25 when it would only be about $5.
CAROLYN GRAVESThe after hours Uhaul app is Horrible!!! Didn't work and wasted over an hour of my time.
robert BigelowThey need to treat no matter they are from. Customer is customer. ( No just there specially
Claudia GutierrezNothing, they are the best!
Devon BilbroI dont see where anything needs to be done. I had a very quick and easy pickup and return experience. I will definately use them again!
Robert BlandPlace looks like a closed down bank. No helpful signs up telling you that you're at the right building. Wife and I stood in the parking lot looking around for several minutes trying to figure out where the actual storage place was. Showed up for the truck late and the software wouldn't let me pick up the truck. Was 45 minutes late for the movers because of that delicious software foolishness.
Spencer JohnsonOur experience was so uneventful that I don’t feel anything needs to be changed
Jo-ann LUCASPick up was complicated because it was not listed in the computer as remote pick up. Several phone calls and attempts with the lock box, things were great!
tom minierThe service was great, but the truck's engine had an awful exhaust leak/ticking and the cab smelled awful almost like a bad fish smell
Kris KleinNice truck - clean, equipped with all the bells and whistles, got plenty of time to load, rest, drive, rest, unload, rest and drop off. It wasn't too bad on fuel either!
Christopher EarlsHelpful staff.
Kevin MarchmanI had driven 6 miles total, and could have returned it to B&W easily, but the app made me take the truck 20 miles extra to return it in wise North Carolina. EXTREMELY inconvenient, plus i was charged for the milage and had to adde gas enough to return it. I feel like i had to pay U-Haul to move their truck and pay for the mileage, and gas. Not a good product. I will be following up with U-Haul.
Herbert BowersI think trucks should be delivered with a full tank. Easier for the renter to fill verses having to bring back at 1/4. Trucks front end and tires need to be inspected more often as the truck I rented in January had metal showing on drivers side front and shimmied badly. I did not know this when I picked up. It was a horrible drive. When I went to pick up this truck on February 9th the first 20 foot truck had the exact same issue. I informed them and luckily they had one other 20ft truck. This is very dangerous especially pulling a car hauler trailer and a full load.
bill mcnabbB & W mini storage was great! It was the rest of the process was a horrible hour. Yes 1 hour to complete the process. The girl on the phone was telling me to do one thing and the website was taking me somewhere else. She was calm. But not helpful. Said she was going to have someone else help me , hung up and that was it from her. I had to start over about five times and take 5 selfies. Not happy! I'll rent from home Depot next time!
Martha LoflandWe didn't take a pic of the gas tank and wish we had. Ended up costing us more on the drop off.
Richard GehrGreat people. Went smoothly
SUSAN SCHAFFERDon't change the reservations without contacting the customer. Totally drop the virtual drop off/pick up or do a major replacement of the process as it doesn't work and don't have the time to spend 30 minutes figuring it out. We won't be using U-Haul again. It was the worse experience of our lives.
Gail LyddaneI picked up the truck with 1/4 tank and a fuel range of 139 miles to empty. I dropped it off with 1/4 tank and a fuel range of 153 miles to empty. I was charged $87 for fuel. This is unfair business practices.
LARRY WIECHThe location was nice - however, the App didn't work. We were there by 800 am and it wasn't until after 845 am that we were actually able to access the truck. The app kept telling me we were not at the correct location. when it finally picked up the correct location, it took forever to move through the steps to actually "get approved". It was a waste of time while our movers were waiting for us. The passenger side door of the UHaul didn't work so I had to climb across the driver side seat. My husband fixed the door later in the day.
Timothy HillThe Lady I worked with was very professional with great attitude. And willing to assist in the rental process
DEWEY WHITLOWTelling me to go to another location to drop off while talking to someone on the phone ss if I wasn't there. Rude! Manager came in & rectified situation. Original drop off in Clarksville is closed but still shown on website. Poor QA
Thomas StrassheimTerrible site to drop off a trailer after hours. Difficult parking, sloped and narrow. We just left the trailer in the drive through after several attempts to back in the trailer at 90 degree angle
Jeffery Guy