Le client n'a pas laissé de commentaire.
MICHAEL O
Customer Reviews for B&B Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice people
sandra lEveryone at this location was friendly and helpful. 🙂
BRENDAN OThe equipment was rented to me with bald tires and fraying straps.
Peter DI received a stupid phone call minutes after drop off. Called back left message no response
david cI always come to this location and am constantly pleased
Kevin MThis Uhaul location is amazing! Not only are they affordable, everything ran beautifully and when we were forced to take an extra day due to a massive wreck closing the highway back, the owner understood and worked with us. I cannot recommend this Uhaul location enough! Great people and affordable rates. Made our nightmare move much less nightmarish and more like a silly stress dream. Merci.
Sarah WVern at this location was so helpful, tried to explain to uhaul that I tried to call for change of drop off location, they wanted to charge me $77.00....ridiculous!!!!!
JANESE PTruck was filthy. Check engine light was on. Steering pulled hard left. Transmission made grinding noises and lurched several times. Was less than 1/8th of a tank of gas at pick up.
Devon GThe gentleman who runs this location is extremely helpful and kind. He was an absolute joy to work with. And I would gladly rent from him again
Daniel CTruck had food in it, tire pressure warning light kept coming on, I called the guy and he said it was fine. The truck needs an alignment. I feel that I was extremely over charged! Ripped off. Was not happy the guy there. He was to look up best deal for my next rental, he said he'd call me back. That was at 2:00pm but he never called. I called him the next morning and he had no idea who I was and wanted me to tell him what it was about..too much to type. I was mad by the time I got off the phone!
Tammy CI put no only because it’s all self serve so I didn’t interact with anyone.
Alisa PAwesome customer experience
Loyd FThe vehicle door wouldn't shut and leaked rain all over me due to it not sealing. The parking brake was broken and not usable. Had to find a way to chalk the tires every time I got out of the truck. The experience at the pick up location was good. What you should expect and they did great, but the uhaul company needs to maintain better service on their vehicles as this truck was practically brand new with 3k miles on it total. The brakes constantly smelled bad no matter what and the exhaust fumes filled thr truck for a full 3k mile trip. The gas tank looked like it had been punched with a drill and sealed with a thick silicone. I did not feel secure or safe in that vehicle and I am a truck driver for a living. Do better uhaul. This is a reflection of the uhaul company itself and should not be viewed as a poor experience from the B&B Rentals2999 S Santiam Hwy Lebanon OR 97355 as they did their job wonderfully.
Joshuah BPlace wasn’t “inviting” but guy there was very helpful.
Charles TWe were given the Airway Rd. drop off, but it no longer exists. The man at B&B said that it was his old site. I would recommend that you take it out of your system, so people don't try and find it when they're looking for a uhaul.
Steve HSmooth and easy process. Friendly, local business.
Luke ABy installing a GPS and monitor in the dash computer and screen
BRIAN TNothing,
Leon PNo additional comments
sue rWe had a great experience dealing with this location. The gentleman who helped us was very personable, efficient and helpful. Prior to renting our truck at this location, we had reserved a truck at a self-serve location in Lebanon and it was not a pleasant experience. We never could get the process completed.
Barbara FCustomer service was amazing only thing is one blinker went out.
CYTHIA RThis is a great place to rent uhaul trailers
Douglas PNothing I can think of. Everything was top rate.
Don SVery friendly
Janey WFantastic Customer Service, thanks so much for making it a stress free experience!
Christine RNo improvements needed at this Uhaul location. They couldn't have done a better job
David OI keep coming back to this location. I always get great support.
Kevin MThis place in supured
Douglas PTook a little more time to check in due to computer log in and my phone number but, customer service was very good! They met all my expectations.
ERICsteven bthank you for being open with 24 hrs drop off only not i say would be fix the system i call the location in phx and they could not see that you had 24 hour drop off but I drove and checked myself
Ahren KEngine was running and idling rough.
William BGreat costumer service and everything went so smooth.
Kira LThe gentleman there did everything possible to make sure that I got use of a trailer to help my son move. I had to return it by 8:00 a.m. but I understand why. I'm just grateful that this all worked out thanks to the gentleman
TERRY BLocation is good and nice people. I stopped by on Friday prior to their closing to run threw the check out process, and Vern helped walk me through it. However, we uncovered that the uhaul smelled with the overpowering stench of cat urine in the back of the truck. As it was sunday, we didn't have any option to trade the truck. We cleaned everything and it still smelled terribly. We had to be strategic about not putting anything in the truck like clothes pillows blankets that could absorb the smell. Unsure how this went unnoticed but someone should be aware.
Alaina LForgot my added extra like dolly and appliance blankets. Smaller truck I used was dirty and stinky. Both trucks were a nightmare to get rented, office was rarely open during business hours
Jasmine CAt the rental yard. If either of the numbers posted were answered, it would have helped to relieve my anxiety about returning the vehicle. After coming back after the weekend I found all was good and no problems with the return.
benjamin lAll very good, Thank you!
DANE CThey had no idea what they were doing, took way too long to check a vehicle out and to return it, the man also lied about reimbursement for gas
Mark MGreat service, easy access and nice people!
Raven PCheck trucks prior to renting
John SI didn't get his name, but the man who helped me this morning when I picked up was amazing!! Best experience ever by far. Went out of his way, even in the pouring rain when I dropped off.
Stephanie BI don't see anything to improve at the local level. I had trouble with the on-line reservation portal. It needs to be user friendly. The agent at the 800 number was able to access my account directly. I spent many frustrating moments and was not able to find my reservation. The agents were wonderful. They were patient and very kind.
VICKY HVery good customer service
Derren DExcellent service à la clientèle.
Penney AThis location was very friendly
Karen WTHE GENTLEMAN THAT WAS AT THE FRONT DESK WAS SO NICE AND HELPFUL!
Lynn DI had to postpone my reservation several times and they were
Carol WRien
Procter DWhat sucks about it is that a reservation at another site to rent the trailer and they don’t rent trailers and they were closed when I got there at 10:30 Saturday I think you straighten that out
Steve WGreat experiencecall the way around.
PATTY WNothing. As expected.
Betty MThe man at the desk was extremely helpful.
Peter MI always come back to this location. he's great
KJ MThey charge me for cleaning and it was clean
Celeste B