They parked it in such a tight spot we had to go in passenger side n climb over. On top of that it was full of snow n I had to scrape it off with my hands
Vincent C
Customer Reviews for B&D Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The truck had issues: The drivers door could NOT be opened with a key and was badly "sprung", meaning that you can see daylight between the door and the frame of the vehicle when the door is closed. When driving on the highway at the speed limit the noise inside the cab is deafening and is like having the window down and cold.
Lisa SI was exactly the service I needed, I needed a smaller box truck to get over a bridge that was too small for another box truck and the 15 foot truck fit perfectly.
PHILLIP MGreat service and communication
MICHAEL AThe cab smelled like cigarettes, I requested a 20’ truck with the appliance dolly, but got a 15’ truck with a regular dolly, and their hours were not what was listed on the U-Haul app.
RAINA CTook over 2 hours to pay. U-Haul system wouldn't accept credit cards
WILLIAM SMake sure the a/c works before letting us drive 1500 miles from NY to FL.
arlene vLocation was ok...a little cramped where the trailers are kept. It would be better if this pick-up locations (and other U-Haul pick up places) had a better idea or certainty of the requested drop-off locations.
Jeff WBest U-Haul experience I’ve ever had. Period.
Cody PLocation was great, but it took about 20 minutes to get in to see someone to pick up the truck. Would be easier if there were more staff or another way to get the keys, especially for those who'd already checked in.
Sarah FThis location is very convenient and I had no mechanical issues driving the van, however, the van had a strong odor, possibly from prior users smoking. An air freshener I tried was ineffective. It also could have been a little cleaner. Also as I checked out the people there had problems with the U-HAUL software which wasn't the first time it occurred.
MATTHEW SThe employees here were amazing and super helpful
Deanna OVery friendly.
Robert HThis location is fantastic. UHaul's mobile check-in needs improvement. Takes too long, too burdensome, agents are not well trained for customer interactions, much room for improvement.
Eric SNot lie about things that did not actually happen and charge a card extra for no reason
Amanda RAlways professional, courteous & helpful
Albert cNothing to improve, B and D give a top notch service every time!!!
James CHorrible and I mean horrible experience trying to pick up the truck. Nothing the specific location did wrong, just horrible experience on U-Hauls part
Timothy RB&D are always friendly and will to help.
BRIAN J5 STARS
LARRY Bgreat service all the way around
VIRGINIA RVery nice staff
Richard ZThe best uhaul experience i have had !!
JOEY VI frequently rent U-Hauls for business purposes. The staff at B & D Motors always go out of their way to provide efficient customer service. I highly recommend B & D Motors based on my many positive experiences.
Martin GThe return was even easier they are the best. Thee helped disconnected the trailer and was so friendly. Thanks U-Haul
john aIt is always a pleasure to do business with B & D Motors. The staff goes out of their way to accolade customer needs, and makes renting a U-Haul quick and easy. AS a return customer, I highly recommend U-Haul rental through B & D Motors to everyone.
Martin GWasn't told that I needed to scan the location id and go online to complete my drop off.
Flavio DI rented a cargo van. The latching mechanism on the right-side rear door wasn't working properly. Upon notification UHaul sent someone to have a look. He said the mechanism needed replacing, but he managed to at least get it to latch shut for our trip. Just wanted to let you know because there's a danger of the door flying open if the latch doesn't get replaced. Otherwise the van was great!
DAWN RGreatvservice
Frank DAllow debit card rentals.
Brigid MPost wifi info on uhaul box in qr code
Christine CDo not rent a U-Haul from this location!!! Customers should really be told that not all trucks are kept on premise. I accidentally happened upon the truck parked behind the a shopping center across and down the block from them. After numerous phone calls to U-Haul and an hour wait I was able to pick up truck. I read prior reviews that were poor for this location but did not heed the warning. I would not reccomend using this pick up location !
Jessica AExcellent
Veronica MThink it was very unnecessary that they charged me an extra 30 because my card was a cashapp card and then i put gas in the truck and then charge me 13 something more for gas then try to recharge even more like it' makes me feel like ur money hungry plus I only wanted to renting out for a half a day not the whole day I had it back in five hours and I know u can rent the truck for hours not a full day and when I try to rent the truck in grand gorge I couldn't get get it the truck rental was supposed to be 35 and it cost me 100
Terry PEverything was perfect!
Timothy LAs always B&D are the best. Ultimate customer service.
Christian SAll of the staff at B & D Motors are great to work with. They are friendly, helpful, and very customer service oriented. It is always a positive experience to rent a U-Haul from them, and I highly recommend them.
MARTINH GVery nice and helpful people work here.
ANTHONY SThe staff was very friendly.
Brian OIt's too far to drive when your having to pay 99 cents a mile when there's a uhaul dealer within 7 miles of my house very disappointed in uhaul
Coleen AVery easy to work with
Anna BI had to pick up my truck 50 miles from where I wanted due to limited availability. I feel I shouldn't have been charged for those 50 miles. Also, requiring 2 contacts or a passport is a bit excessive when you have a picture of my license.
Graham RFirst off, the lady who helped me at the front desk and the man who hooked the trailer up were very nice and helpful. But I had a terrible experience with the trailer. The trailer was completely covered in mud on the inside, to start. Then, 1 hour into my trip, I got out to check on the trailer, and one of the tires was completely worn down to the white belt inside. This clearly was an oversight from the dealer, as there was no way this would have been caused by me driving only 1 hour in the trailer. I had to wait 3 hours for roadside assistance to come change the tire for me, and I completely missed the timeline that I was on. The roadside assistance crew was great.
Ian GThe whole process went very smooth, would recommend the Margaretville location!
Sherman Mgreat everything worked out
Robert KI booked the truck for pick up in Hamden NY and the day before I was told no truck was available at that site. I had to travel an additional 30 miles each way to pick up and return the truck.
Jayne FThe moving blankets I paid for were not in the truck when picked up.
Bentley WThe team at B&D Motors are just incredible. They made the process so easy and we felt so cared for. Thank you so much!
PAULS M