Customer Reviews for B&M Towing & Recovery LLC
(Concessionnaire U-Haul dans le voisinage)

39 évaluations

1420 Shepards Dr Ste B9   Sterling, VA 20166

(703) 870-3829

Heures

  • Lun - ven : 8h am à 4h pm
  • Sam : 7h am à 3h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(703) 870-3829

1420 Shepards Dr Ste B9
Sterling, VA 20166

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 4h pm
  • Sam : 7h am à 3h pm
  • Dim : 8h am à 12h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The location we used was ridiculous. The mobile app did not work at all for pick up or drop off and it took forever to get the keys. The crazy thing is that Uhaul changed us to the bad location.

STACY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tristin H. 
Évaluation :
4

U-Haul charges per mileage is going crazy. I'm not sure why we need to pay for the miles when I'm paying rental cost!

Amireddy R. 
Évaluation :
5

Got a nice vehicle to take care of a local move. Son moving back to my home. Worked out very well.

JAMES M S. 
Évaluation :
5

The truck was clean, but the direction need to be check(you have to drive the truck with the wheel at an angle to drive straight). Also did had light in the dash while driving.

Cedrik G. 
Évaluation :
5

I have used UHaul numerous times in many locations across the country. This was the number one experience in customer service and deserves the Oscar! Tony made sure every step of the way that our experience checking in and out by phone app went smoothly. I can't say enough about how positive this experience was, thanks to him! OH, and the van was great too! Another great UHaul experience :).

Jeffrey A. 
Évaluation :
5

Thank you Nina!!

Matthew S. 
Évaluation :
5

These folks were incredibly well-prepared, professional, and kind. I ended up keeping the truck later than I should have and unfortunately caused them extra work because of it, but they were incredibly nice and courteous about it, and I am so appreciate that I will continue to give them my business

TARA Z. 
Évaluation :
2

The signage for returning the truck pointed in the opposite direction that I needed to go. The people working there made me unhook the tow dolly and push it by hand to their garage. They then had me back the truck into a fairly tight parking spot without any one to guide me into the spot. They were friendly, but not helpful.

Dixon D. 
Évaluation :
2

Ruthless manners and talks from this center call, frequently called for their next reservation. I mentioned the issue happened with moving help. She informed me that they are not concerned with Uhaul and movinghelp at all, and told me to return the truck in any situation. on time at 11am. Even I was informed to return at 5 pm the same day of return. She took in the next day and penalty me 110 $. ruthless talks multiple times. Moving help confirmation sent by moving help and the guy did not show up. This severe issue with your confirmation business model. 2. This uhaul location lady, I have ever seen lady ruthless and no business sense and retaliation attitude. Any situation removes this kind of person from the business. 1800 number can not address issues of timezone as they start at 7 am arizona time means late for virginia time. So up to 10 am I could get update about moving help confirmation. There are the fake moving help service provider in your system you got to removed them. 4. Truck given was not good for a hilly road, It was hardly runing at 40 mph and transmission problem even if release gas pedal truck engine keep running ar 4k rpm. gear does not change. remove this type of trucks for a long mountain drive.

JWALANT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA LIZZETTE B. 
Évaluation :
3

Check the GPS location, as I could not do the automated check-in with my phone using either the app or the website, and after over 30 minutes on hold the person on the phone said I was not at the right location.

Dale J. 
Évaluation :
1

I was charged a cleaning fee and returned a clean truck. This is uncalled for and I will be disputing this.

Ramon M. 
Évaluation :
5

Very polite and professional.

Suzanne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANSOUR P. 
Évaluation :
1

Coordinate the reservation times with office hours so the customers aren't charged unnecessary fees.

TAHMINA G. 
Évaluation :
3

Nice guy, the woman was a bit rough to deal with. There are other places to rent from.

james O. 
Évaluation :
5

I did not agree that when I dropped it off they would charge me for a few extra miles and I only mean 9 miles over when I filled the fuel tank 1/4 tank more than what I received it therefore I should be getting a credit for 1/4 of fuel, and I did mention it to the office personnel he agreed but did nothing to accommodate me.

hector M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheng W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
3

Over charges customers for rentals. I was charged double the quote even with returning the vehicle 2 hrs before the needed return time. Even sent a message via the website return process to the location letting them know when the vehicle was returned (at 12:50pm).

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
5

I was pleasantly surprised by the service and how clean the truck was when I arrived. I was very happy with the truck

Brad W. 
Évaluation :
5

Excellent customer service!

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romy S. 
Évaluation :
1

We dropped the Uhaul off on Saturday at 1:15pm and the people at the drop off location didn't record the drop off until Sunday at 7am. So we're still waiting to hear back and get our money back for the extra day. On top of this it was hard to find the building. Google doesn't know where it is. Which isn't this locations fault but nonetheless I wouldn't recomend this drop off location.

LUCASNATHAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vinjayayanand C. 
Évaluation :
5

Nina was helpful in helping me to reserve, pick-up & return the U-Haul truck that I needed at the last minute. Nina is a credit to your organization.

MARIA H. 
Évaluation :
4

They were very helpful with drop off. Parking can be tough for larger trucks but staff is exceptionally helpful.

adam M. 
Évaluation :
2

This is exactly what I am talking about with Uhaul - the return address listed is not even close to the drop off location that was arranged! The communication system and interaction with customer is lacking - I had already dropped off truck, as scheduled and later in the day get a text saying my new drop off location has been assigned and it isnt the same location as listed above!

Michael H. 
Évaluation :
4

The drop location was mentioned in website. But the drop location had a board showing U-Haul Returns in different direction and place. This could cause misunderstanding

Yogiraj P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Navid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda N. 
Évaluation :
5

Awesome customer service and very clean vehicles!!

Loyda G. 
Évaluation :
5

Make sure the previous customers clean the truck cab area as well.

James H. 
Évaluation :
1

Customer service at this location is the worse experience ive ever had.

Purhain A. 
Évaluation :
3

For a 26-foot truck, this location was too small. It was pretty challenging to return the truck into a spot that fit with all of the other large vehicles in the area. Getting charged for 20 $for dropping off after hours is ridiculous. How is this any different than dropping off when someone is present when I do all of the steps through the app? Simply ridiculous.

Stephen H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ali F. 
Non reviews have been submitted for this location.

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