Évaluations des clients B&R Rental & Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de B&R Rental & Sales

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Lydon B.
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Nice people very helpful . A pleasure to do business with

AARON B.
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Staff were courteous, friendly and efficient. Will use again. Thanks

lynn C.
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Polite but not very effective

David W.
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The issues I had were not a location issue, but rather a U Haul management issue where they did not have the equipment promised, changing locations for pick up and drop off multiple times was crazy. Then the vehicle was limping along pounding as it were on its last leg. Horrible service!

LATISHA H.
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Le client n'a pas laissé de commentaire.

Cynthia D.
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Nothing // Everything was good and ready to go Very friendly staff Joe Joe was very nice an meet my need..

Daniel Z.
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They were 15-20 minutes late opening up while I had people waiting at my house to help me move. I checked in online while waiting for them to open to speed things up. But once they opened I still had to fill paper work out and re submit my ID so they could have a copy even though I did it online.

Jason P.
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My only complaint is I had to drive 10 extra miles for pick and and drop off of the truck. I requested a location very close to my house but when I went to get the truck it sent me to a location farther away. Which in turn cost me more money

Franky G.
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Le client n'a pas laissé de commentaire.

Lisa I.
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The people at this location were friendly, but the gas tank did not have as much in it as was indicated on the rental agreement. I took a picture right after leaving the office and the tank was at 1/2 a tank. I have this photo on my phone which shows that I had only driven less than 2 miles when I took it. That should indicate that it couldn't have had that amount of gas in it. Other than that, I was happy with the rental.

johnny R.
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Le client n'a pas laissé de commentaire.

Ohara H.
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Everything was fine lady that checked me in was very helpful

Sheri S.
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When I arrived at the reservation time the lady had gone home for the day saying that she didnt have any reservations (not sure why the disconnect) Luckily a man was there and was able to fill the reservation (took forever) and when we got home t here was broken glass all over the ramp

Lateef B.
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Le client n'a pas laissé de commentaire.

stevena. N.
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Le client n'a pas laissé de commentaire.

Joe L.
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B & R were terrific. My problem was prior to getting to them. I reserved a trailer at a location to find out days later they no longer work with U-Haul. made reservation at another location. called and confirm trailer was there got there and it was not. Had to go to third location. Bad experience with U-Haul. B&R saved the day. But bad service prior to getting to them.

Thomas D.
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Le client n'a pas laissé de commentaire.

Todd R.
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Did online check in and when I got to the facility the truck I had reserved was malfunctioning. Then it took 45 minutes to check out. I was told I was getting 133 miles but the contract stated 116.

steven R.
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if the side of the truck or the label on your logo says 19.99 a day stick to 19.99 a day do not charge me 14.00 for insurance and 7.00 tax and then also make me pay for the tank on full before it is returned and also charge 79 cents a mile i am dissapointed and will never rent from u haul any where ever again.

karen T.
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The rentals are in immaculate shape. I say this because I have rented from this location more than once. The vehicles drive smooth I wasn't scared to drive it. Some places u go the vehicles seems like they're going to break down so ass u pull off. Not this location. I witnessed them cleaning and sanitizing the truck before and after usage. Will recommend this location to others.

Lee W.
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Le client n'a pas laissé de commentaire.

Alisha V.
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Excellent customer service. Above and beyond our expectations. Explained everything in full detail. Best experience we've had at a Uhaul dealer.

peter M.
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Le client n'a pas laissé de commentaire.

walter W.
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Le client n'a pas laissé de commentaire.

Tim L.
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Le client n'a pas laissé de commentaire.

George G.
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Le client n'a pas laissé de commentaire.

Lisa S.
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Everything was great. The 2 gentlemen that waited on me were very nice and friendly. I give them 2 thumbs up.

PRISCILLA W.
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Le client n'a pas laissé de commentaire.

Steve L.
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My name is Steve liscio of milford, Connecticut. I did not rent a uhaul in south Carolina as I'm in ct on these dates. I received 2 emails from uhaul stating I rented a truck in south Carolina as nd I did not. My phone number is 203- 802-2478. You have my correct email and old telephone number on file and on these statements. Please feel free to contact me about this situation

Michael L.
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Le client n'a pas laissé de commentaire.

Willie G.
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Le client n'a pas laissé de commentaire.

Amber Q.
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Le client n'a pas laissé de commentaire.

Dawn D.
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Workers were extremely nice and helpful. Went out of their way to ensure I was satisfied.

Jennie M.
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They charged me $20,00 extra for what they called "After Hours" the truck was returned during hours a man was there to receive it??? I am going to dispute this, it's just not right.

Tesla F.
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Make sure all extra equipment purchased is in the truck.

Maxine A.
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Keep up the excellent work.

Tracy R.
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Difficult to get in and out of. Took to long to get truck because they claimed system wasn't working and brought it back with in a couple of hours and the man was on a personal call, family member boyfriend needing to borrow money. Made me wait a paying customer while he was talking BBQ and basketball. I filled the truck up completely but didn't give me credit for it said all trucks must come back on full but truck was given to me with less than 3/4. Absolutely worse experience dealing with location. I won't recommend them and have told several people not to use them. I did recommend a different Uhaul location. They were extremely unprofessional and charged me extra than was I was told and for gas and mileage. Never ever again.

Rachel H.
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The vehicle I requested was given to someone else even though I requested it two days prior. Then I had to wait almost an hour to get another vehicle and it was a 27' instead of a 17' and i was charged the price of the 27' even though it is not what I asked for.

Melinda K.
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Replace driveway

Bryan C.
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Le client n'a pas laissé de commentaire.

John G.
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The location and people were wonderful just stop charging people out the ass. Should come up with a flexible contract for example if you wanna change your dropoff location. Make it easier to add a day to your rental. The 1 way charges are infuriating. If we have to rent from you its cause we cant afford a trailer. Stop holding your foot on our necks uhaul. Again place I got it from was great. My beef is with uhaul policy and pricing.

Patrick D.
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Le client n'a pas laissé de commentaire.

Luis S.
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Le client n'a pas laissé de commentaire.

Stephanie R.
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Very nice and helpful

Thomas R.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

Jay D.
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Le client n'a pas laissé de commentaire.

Griffin S.
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Le client n'a pas laissé de commentaire.

Bouchra K.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Nita and Smith are good people and very pleasant to work with. Highly recommend renting from this location.

LACHANDARA S.
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Le client n'a pas laissé de commentaire.

RUDOLPH O.
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Le client n'a pas laissé de commentaire.

fernando A.
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I scheduled it online and the whole process was quick.

Edward P.
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Very fast intake of the truck. Got me on my way quickly. Great service.

Stanley S.
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Le client n'a pas laissé de commentaire.

gabriel U.
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Le client n'a pas laissé de commentaire.

Jeff H.
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Folks were very nice but advised us that if we went over in miles that we would be charged triple what the contract said. That was incorrect. Also, we indicated a preferred pickup location close to the location from where we were moving, but this was at least 11 miles from there with at least four uHaul locations in between. When you have to pay for overage miles, the closest location would be the best for the customer.

charles H.
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The nicest people I've ever had take care of me. Perfect in every way!

Taylor F.
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I showed up to this location, but no one was there. They had a piece of paper with a phone number taped to a window that instructed I call for drop off. I called the number posted 5 times. Finally called U-haul and was told to take the truck to another location for drop-off.

Lee B.
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Arrived before 5:00pm. Closed. Followed instructions for self return. Had to make photos to prove our answers to required questions. Too much involved for simple return. Also, original return location was closed with no drop box! Called number on door. Then called UHaul and advised. Was sent to another drop point. Received return call from original drop off point 45 minutes after my call to them. No apologies given for our extra steps and time delay. I hope to never need to rent from UHaul again. Paid $300.00 + for inconvenience.

Paula C.
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Take the Uhaul advise when you rent the equipment and go ahead and pre-check in. I stood there for an hour waiting on the 2 customers in front of me, and then it took 30 min to go through paperwork in the computer and leave with an auto-trailer.

John M.
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They gave my requested truck away prior to my arrival and they do not allow anyone to use their restroom.

Brett C.
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Le client n'a pas laissé de commentaire.

Shane H.
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Le client n'a pas laissé de commentaire.

Lara R.
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Contents in trailer got wet during transport because of rain. Faulty trailer rented to me with leaks. Furniture and other items damaged!

LESLIE M.
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My contract was a 48hr contract. I dropped the trailer off on Sunday (a day early) but no one was there as the place was closed. There was a box next to the office to leave keys snd contract. Now I'm getting charged for an extra day that I didn't even have the trailer. This place is totally scamming me...I'll likely try another rental company next time.

sherry W.
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Wasn't anyone @ the location I was suppose to drop off @ & I had to call U-Haul for another location & as I pulling into the other location the person called & said they had to step out & that's why no one was there. It was kind of hard for me to turn that big truck around & head to the other location. Over all, I will use U- Haul again??

Tedrick D.
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Le client n'a pas laissé de commentaire.

Gloria H.
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Le client n'a pas laissé de commentaire.

DONNA P.
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Le client n'a pas laissé de commentaire.

james W.
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Le client n'a pas laissé de commentaire.

Joel D.
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Le client n'a pas laissé de commentaire.

Robert G.
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Very nice & Helpful Front Desk attendant. A pleasure to do business with.

DONNA P.
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Nita and other staff were really great! Truck was cleaner than any truck I previously rented from the lady at u-haul on 28 bypass and Whitehall Rd. I tried to rent from her the other day and she was rude and hung up on me! I will never rent from her again!!!! Nita has our business now for sure!!

Allison R.
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Make trucks available for pick up and drop off at different locations.

stephen B.
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Le client n'a pas laissé de commentaire.

Deborah M.
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Le client n'a pas laissé de commentaire.

billy W.
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The guy in charge was very nice and professional..

Mark L.
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Le client n'a pas laissé de commentaire.

Isa R.
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Le client n'a pas laissé de commentaire.

Doug F.
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When we rented car trailer, they insisted on hooking up and forgot to tighten the hitch to the ball. When we went to load car, the tongue kicked up off the hitch and damaged the vehicle we were trying to load. Luckally the tongue did not hit back of the toe vehicle.

Barbara H.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

Joseph C G.
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Le client n'a pas laissé de commentaire.

Charles L.
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Le client n'a pas laissé de commentaire.

James S.
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They were very friendly and made the process nice and smooth. I would recommend them to anyone needing their services.

derwood P.
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Le client n'a pas laissé de commentaire.

Brittany M.
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Le client n'a pas laissé de commentaire.

Anna B.
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Terrible and disorganized. will not use again.

JORGE L G.
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I'm extremely bothered by the service. I rented a 10 inch more than a week ago to pick it up in one location at 9:30. I received a call at 9:15 saying that the equipment wasn't available in that location. They moved me to another location which was far and didn't have the dolly that I requested. They didn't have a 10' and they forced me to take a 15. They sold the alternative to me as we will charge you the same price. But I didn't need a 15 inch and it's way less comfortable to drive and spends more gas. So I ended up spending way more and commuting to pick it up and had to dolly. Terrible experience in general. But not the fault of the location giving me the 15 inch which actually had good service.

Craig E.
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Very poor experience. The most important piece of equipment I needed was a hand truck. I made my reservation over 2 weeks before picking up the truck. When I get there they tell me they are out of hand trucks so I had to call around and luckily wound up getting one from a friend. Lost time doing this and made my start time later. I asked for the blankets to be taken off as compensation for my inconvenience and they said they could not do that. To top it off, after turning in the truck on time I was hit with a $20 fee for the blankets not being in the truck. So I had to call and explain they were there. Come to find out they took them for another rental and did not tell the lady coordinating. So now I have to wait on a refund check. Will be using Penske for my move next year.

Brian C.
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Le client n'a pas laissé de commentaire.

Andrea T.
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The price of the smallest truck available for a one day rental was nearly $100. We will have other events where we'll need to take merchandise but I don't think Uhaul will be our first choice again with prices like that.

Jordan K.
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Le client n'a pas laissé de commentaire.

Donald D.
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The problem I had was customer service. I was on hold for 26 minutes. When the person answered she was rude to me.

Robert D.
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I brought my truck back with the required fuel amount and I was still charged 21.40 for fuel. My wife contacted this location and they told her there was nothing they could do that we had to contact U-Haul. I have been on hold with U-Haul for 10 minutes so far trying to get this fixed.

Joseph G.
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Le client n'a pas laissé de commentaire.

Hans S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Guy told me to help him pick up trailer tongue - no. Woman didn't tell me price of insurance

Non reviews have been submitted for this location.

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