Customer Reviews for B&T Self Storage
(Concessionnaire U-Haul dans le voisinage)

466 évaluations

126 Hamburg Trnpk   Bloomingdale, NJ 07403
(2 Miles Off Route 287 next to the quick check)

(973) 492-9558

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/6/2022 - 8/22/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(973) 492-9558

126 Hamburg Trnpk
Bloomingdale, NJ 07403
(2 Miles Off Route 287 next to the quick check)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/6/2022 - 8/22/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

An owner with better people skills make sure the truck is in good working order before renting it out.

kevan S. 
Évaluation :
5

Easy online check in and return. Great staff.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeRoy S.  |  Expérience générale 
Évaluation :
5

Great storage facility very clean and working lights were great

theodore e.  |  Expérience générale 
Évaluation :
5

Very good experience with this U-Haul location. Prior to my drop off of a truck I was renting one-way and was returning to this location, I visited this location to find out where I should park the truck when I returned it, and they were very accommodating and helpful. Also very nice on the phone, when I called to check back that everything was fine with my return. Would definitely recommend this location to others.

Gail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darko B.  |  Expérience générale 
Évaluation :
4

dropped after hours. email link provided to phone wouldn't connect so had to call. person in charge of the self storage facility provided their personal cell on a sign on the door and answered immediately. assured he would take care of everything the next day and he did.

jean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER S H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rob M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Very pleased with the service I received. It was exceptional. I would highly recommend and would certainly use again should I have the need. I live in NY (Tribeca) and this location offered me the best pricing, ease of access without incurring extra accessorial charges by the movers, It was well worth the drive to Bloomingdale, NJ for the savings. Also, Tom helped me dispose of items I could no longer use. Great Customer Service.

Connie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

August S. 
Évaluation :
1

There was no one there to received the equipment during business hours. I would of drop it earlier if I knew.

Wallies H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
1

Added things into receipt also did not show up to open store at 9 had to call and wait for almost 40 minutes for owner to show up

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilija T. 
Évaluation :
3

I am awaiting a call back from this morning. The application based checkin/checkout process is time consuming, and not completely seamless.

Frank L. 
Évaluation :
3

I had a ton of trouble on both ends of the rental. The p/u format took over a hour & the return ( with U-SHARE was almost as bad. Along with all that they went ahead and charged me the $14 insurance when I stated i didn't want it. U-Haul ticket # 2685539

Frank D. 
Évaluation :
3

Your system went down! It cost me three hours of my time to complete the entire transaction from piking up to dropping off! Your customer service people were very nice, but I was on hold for long periods of time! I really should receive some financial compensation for the excess time it took me!

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Thank Tom, Everything was good and looking forward to doing business in the future. Thanks George

GEORGE Y. 
Évaluation :
5

5 stars

Jesus P. 
Évaluation :
5

Everything was going perfect until I stopped at the rest stop in Boston and noticed a nail in the tire. I called roadside assistance and they had Tire changed and 45 minutes. Amazing job!

allen L. 
Évaluation :
5

The experience was so stressful and overwhelming. It took 6 operators and 2 hrs just to use the app to get the rental. And today returning was just as bad just less time. I dealt with 3 operators and it only took an hour to process my return. But i want to say the last operator Jackie was very helpful and apologetic and was able to help and complete my return. The uhaul.com share didn't work and I couldn't use the pick up or truck return feature or the app. The only good thing i can say is the price was great. It was for a local move. I will be moving again and july to another home and will not use your company again it is not worth the aggravation. Thank you for your time.

carmine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mabel C. 
Évaluation :
5

Great service...very friendly...highly recommended.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Always very nice and helpful. Use them all the time.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaled B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

The location is fine the internet customer service is much to be desired it was the worst experience I have ever had with a rental. Your customer service is severely lacking when it come to online rentals. I cannot go into details here but if you would like to call and discuss be my guest. If I have another opportunity to use U-Haul trust me I will think twice based on this experience

William R. 
Évaluation :
3

Had one flat tire that I needed to fill. Had to reconnect the lower tail light connection because it wasn't working. But The staff at the pick up location was awesome and very polite.

Randolph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
3

We rented a Dollie and they charged me for 17 dollars for two dollies which were not included in van.

Terrence D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard A. 
Évaluation :
5

Amy was extremely helpful. Would use this location again if needed and recommend site.

Mattison N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very easy and There was plenty of room for drop off.

Marcelle O. 
Évaluation :
1

Have people at the counter be able to help if you have trouble with mobile pick up during business hours

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Nina was an excellent customer service representative and was nothing but kind and wonderful to me and my family. The location is run absolutely wonderful by this dear woman and I highly suggest this location to anyone! She went above and beyond for us! Thank you so much!

Kim S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice F. 
Évaluation :
5

Definitely an AAA+experience. Nina was very helpful, polite and made my experience with her a pleasure!! I would definitely recommend this facility to anyone looking for rental or storage.

William K. 
Évaluation :
4

Location & van were great. Signup process very tedious & not explained well at the beginning. Stephanie from customer saved the day by walking me through it. Process set me back 30 minutes but still got my job finished. Kudos to Stephanie.

John C. 
Évaluation :
1

I got royally screwed using uhual this time. I rented a truck for the same day, which Uhaul told me was availible. The woman at B&t called me and said I couldn't take the truck because someone was renting it the next day. Anyway I reordered a truck and that person also said the didn'tt have the truck available and my order said it was for b&T. So I sat at b&t till 11 at night because I couldn't get the code because my order was screwed from the beginning

zach B. 
Évaluation :
5

Receptionist was very helpful and friendly

Veronica R. 
Évaluation :
5

They are so friendly

Mostafa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan C. 
Évaluation :
5

I would say everything went so smooth that if you keep doing business the way you do... You will have business for a long long time.

dave J. 
Évaluation :
5

Most professional and pleasant experience in renting truck.

jack P. 
Évaluation :
5

This place was spotlessly clean and he was very good on processing the reservations quickly. Had I known of this location I would have used it before. I used one in Ringwood last time that was still on your web site but not officially offering UHaul any longer. It was not as good an experience.

Robin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
5

Nothing, continue the great service please! Merci.

Adam P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
5

Attendant was helpful and courteous and knew her equipment, I was in and out as quickly as possible. A very good experience.

Alan H. 
Évaluation :
5

We rented a 15' UHaul truck for a one-way move. Dawn assisted us every step of the way from the introduction of available equipment to the supply of moving blankets and the appliance dolly (hand truck). Thank you all for your reliability and delivering what was promised.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Recommend them. They are my local go to and always come through for all my U-Haul related requirements.

Adam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Fix your website - -could not access account to pick up truck with text code before hours - lost 2 hours waiting - then your entire system crashed as the local operator tried to access the reservation. BTW one customer service online rep - very helpful

c. H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
1

See previous issues and complaint

Robert S. 
Évaluation :
5

Everything was great as is.

GERALD K. 
Évaluation :
5

Excelente servicio y amabilidad

jose C. 
Évaluation :
2

Disappointed as I asked the manager to call me and he never did. My son went to return a car Dollie and they closed early. He is on camera where he went to return the car dolly. He left since they closed and went back the next day when they were open. He was still charged another $50 even though they saw he was there the day before and wanted to return it. Very disappointed.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph F. 
Évaluation :
1

We broke down , 4 hours getting any stinkin HELP. And it was not due to U-Haul. An outside tow came through. 26' Truck, packed to the GILL!! IM MOVING!! The entire 5ft long, 6” in diameter was pulled out . We had to STAY in the truck for more than 21/2 hours with a foot on the brake so it wouldn't move No one from Uhaul, Arizona, by the way, I'm in Jersey, WOULD LISTEN. Thank you John, from police tow Forked River WHAT A WRECK!!

Joann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Everything was just as I needed.

josh O. 
Évaluation :
5

its great as it is

walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nary T. 
Évaluation :
3

The mobile pick up/return was horrible. When returning the truck the app wouldn't allow me to return the vehicle. It kept telling me I dove 10 000 miles which was incorrect. I drove a max of 30 and returned the truck same day which makes it more apparent the app was wrong. I was on the phone with customer service 2 times trying to assist me. In the end they could only put in a report and note my file. I was at the location for atleast an hour and had to hand write a note with the keys. Ridiculous.

Christopher H. 
Évaluation :
5

Gave great advice during the entire process.

jim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis R. 
Évaluation :
5

B&T was great!

Brian A. 
Évaluation :
5

The center console and floor looked as if soda had spilled; very sticky.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Dawn did a great job , getting me set up and on my way. Thanks

gerald G. 
Évaluation :
5

The owner and dawn were truly kind and very helpful

kelli D. 
Évaluation :
3

There was no clear instructions on after hour returns other than some barcode scan that I don't know how to use. Instructions for less tech savvy folks would be nice.

Ed W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick M. 
Non les évaluations ont été soumises pour cet établissement.

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