Customer Reviews for B&T Tire
(U-Haul Neighborhood Dealer)

Évaluation :

3

Truck should have been checked thoroughly. After renting and leaving, found out back gate was secured by lock and no key was available. Had to come back to Rental property where they had to cut off lock, before I proceeded, wasting rental time, and mileage. 800 U Haul credited me 20 miles. Renter could not find my destination in his computer and left that spot blank. When I arrived at drop off they were not expecting me and could not close out account without help, again, from 800 U Haul. Totally was not a good experience, this day.

Évaluation :

5

looke like the previous truck user/customer did not clean it, it was dust everywhere.

Évaluation :

5

Nothing at this time the service. was excellent and very professional

Évaluation :

3

I had ordered dolley and blankets. They stated that they don't have any!

Évaluation :

3

Representative was very friendly and helpful. Would happily use this location again.

Évaluation :

5

As long as I drove in the man run out to help me for the rerurn,

Évaluation :

2

No one was there and there was no drop off box for the key. There was also no spot for me to park the uhaul

Évaluation :

5

Where I picked the truck the gentlemen I dealt with was amazing and very sweet. I arrived a little bit early and he was extremely helpful. I was afraid to pull the truck out so i asked him and he gladly helped me.

Évaluation :

2

Not enough room in the parking lot for all the trucks; slot in door is not labeled as U-Haul key return, and doesn't match photographs on your website. Also a coke bottle was leftover in the passenger side door from previous user; photos before rental did not show a small slit in driver side seat so I had hit based on photos truck was in condition described, when in fact I am now afraid I will be charged for this tiny defect which I did not cause. Otherwise, pickup and return were both clunky and lengthy, but ultimately we got the job done.

Évaluation :

5

Best location, best customer service

Évaluation :

5

First off, the vehicle was available! That in itself was a small miracle. Louie was very nice and great to do business with. 10/10, would do it again!

Évaluation :

4

Luigi at the pick up location was very personable and helpful.

Évaluation :

1

A good starting point is to be transparent in pricing when it comes to damage waiver and environmental fee. Online is cheaper than in person. When i saw that in person i thought immediately this guy is just a scammer. But i needed the truck. Secondly, the individual at the desk added two extra miles which is only $2 dollars more. The way he went about it and didnt let me know just proves my first point that he is sleazy with customers money. After that, he tried to mention i brought it back with a half of tank which was false. My total mileage was around 118, please show me a vehicle that was given to me full and then driven 118miles will bring it to half a tank. I rate this location a thumbs down and would encourage friends and strangers to stay far away unless you feel like getting finessed with tour money.

Évaluation :

1

Lock where the keys of truck were secured was not in good condition, it took more than 45 mins to take the keys out, which caused confusion with my reservation and had hard time returning the equipment.

Évaluation :

1

We never received the furniture dolly which we paid for. It took us nearly an hour to get the key out of the lock box.. the Mobile app is horrible. it was asking for things we didn't have on us, such as passport, apt. lease, etc. We had to call 2 friends to verify it was us when we sent over copies of our license. we had to give them all this info about us through the phone. and then sometimes there were glitches in the app and it took us back to beginning. VERY Frustraing. NEVER use a mobile app. find a truck at a place that is open on Sundays.

Évaluation :

5

The staff member at the location was very friendly and helpful!

Évaluation :

2

I was ripped off for 40 some miles told cust care and shop owner never removed Can you say hello hetrz/enterprise/ryder

Évaluation :

1

Horrible service. Owner told me that this was not his main business; he didn't have the right truck ready, nor any of the equipment I'd rented. He basically told me to call UHaul to figure it out & that if I was going to take too long that he would close down the office & leave me outside w/no truck rental. Absolutely terrible.

Évaluation :

4

1. Dirty tshirts in my truck 2. $600 for a days move, literally insane. Cheaper to take multiple trips with a friends truck

Évaluation :

4

The process was easy and the customer service was excellent.

Évaluation :

2

Owner is not polite and attentive.

Évaluation :

4

Not all of my equipment was available. I wish I was told this before I arrived.

Évaluation :

5

Overall great experience!!

Évaluation :

4

The after hours drop off link does not work well, it could not locate me when I was in the parking lot of the drop off location. I had to call the general U-Haul number and then wait for a call back. Not convenient after a full day of moving furniture to a new location.

Évaluation :

3

The parking is a little tight, then having recommendations or maybe alternative parking place would be great.

Évaluation :

5

Everything was to satisfaction and above.

Évaluation :

5

it was a pleasant experience and an easy process from start to end- phone reservation, pick-up and drop-off.

Évaluation :

4

This was my first experience dealing with renting a truck, everything went smoothly. Friendly service & they also went over pointers for driving a truck that size.

Évaluation :

1

Over charge, and wont return messages. Plan to take legal action

Évaluation :

2

Not sure why I was charged $29 for at the dropped of location. A lot of charges that are unclear. I think Uhaul can do a better job clarify all these additional charges.

Évaluation :

4

Pleasantly surprised for a small location to have a swift experience. I was in and out in no time both for pickup and drop off

Évaluation :

2

The lock box was very hard to open

Évaluation :

5

Great Service very clean and maintained truck.

Évaluation :

5

The vehicle was clean overall but I would suggest that all external mirrors need to be cleaned prior to rental. The owner is both helpful and personable - a pleasure to do business with!

Évaluation :

4

Manager was great and explained the rental terms and conditions. Offered the additional insurance and reviewed everything promptly and professionally. We had a Sunday return and everything went perfectly. Only downside to this location is the shape of the parking lot and it's tough to get the larger trucks out of the back lot and onto the highway. But staff was fantastic and the equipment was well maintained.

Évaluation :

1

He doesn't talk nice to customer. You don't yell at customer for not returning truck before time even though time was extended over phone and again calling customer care.

Évaluation :

5

The representative Luigi was both helpful and engaging and went out of his way to get back in touch with me when I let him know I needed the rental an extra day.

Évaluation :

5

Everything was fantastic. I've rented twice from this location and will continue to do so.

Évaluation :

5

Great service thanks to Luigi. The van had only about 2300 miles on it and was clean. Previously had an awful experience renting a 12' truck from Budget.

Évaluation :

2

The truck I was supposed to get had a non working overhead door. When I asked the attendant if he had another truck he said no. He called someone named Dawn to figure out how to refund me and she told him to give me the other truck. My pick up took about 45 minutes instead of the 15 I had anticipated.

Évaluation :

3

When we arrived, the guy was on phone in another room, quite boisterous and we're waited for awhile for him to finish his phone conversation. He did indicate that someone at uhaul screwed up and lied to us as we had to drive from Trenton to Raritan- wasted half the day. Problem was the truck was returned with empty gas tank and we had to immediately go find a gas station. We were told how the people returning the truck we fined heavily but there was no remuneration for us just another waste of our time to get the truck to the house to start loading.

Évaluation :

3

Luigi was pretty helpful, somewhat disorganized.

Évaluation :

5

We have rented through Uhaul several times over the past few months - this was our best experience!

Évaluation :

3

U haul needs to get better support to sites with availability of moving blankets

Évaluation :

3

Dolly and other moving items did not come with the truck as I indicated and paid for.

Évaluation :

2

Truck stalled out 4:times on an interstate trip of 625 miles. I hit a bump in the road and all the gauges dropped to 0. Truck said shift to park and stalked out. Tremendous safety issue. . I would like a credit back on my card

Évaluation :

5

Quick pickup and the van was in great condition

Évaluation :

1

When I picked up my Uhaul, the Uhaul fuel gauge was just below 1/2 tank, as indicated on the form I was given before leaving the shop. Prior to returning my Uhaul I went to the nearby Shell and fueled back to 1/2 tank. I returned to the Uhaul and waited at the front for 5 minutes. I called and couldn't reach anyone. Finally someone (perhaps a customer) came into the office, waited one minute and opened the door to the back where a younger gentleman was fixing a vehicle. I told him I needed to return my Uhaul. He told me to leave my keys at the desk and that was it. I then received an invoice stating that I owed $11,7 because my Uhaul was only filled up 3/4 full, which was completely false. In the busyness of moving and unpacking, I didn't have time to call and argue. It is not about the $11.70. It is about the principle of having been falsely charged. I venture to guess that I am not the first person this business has done this to.

Évaluation :

2

I was given a 15ft truck and a twin dolly. I reserved a 20ft truck and truck trailer. Consequently, have had to rent storage...$$$ and will need to travel back to NJ from FL to pickup the reaming furniture. TERRIBLE SERVICE.

Évaluation :

5

The truck had no AIr Conditioning on the hottest day