Customer Reviews for Bargain Barn
(Concessionnaire U-Haul dans le voisinage)

188 évaluations

12851 Hwy 90   Grand Bay, AL 36541

(251) 865-2037

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(251) 865-2037

12851 Hwy 90
Grand Bay, AL 36541

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They are always super nice and helpful! Thank you!

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny V. 
Évaluation :
5

Best Uhaul location in the area! I rent from them at least 3 to 4 times a year and they make the process easy and they are very friendly!

Bradley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawana S. 
Évaluation :
5

Great Service! Thank you!

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

We were sent to this location after our original location ended up not getting our truck in. The over the phone customer service didn't seem to care how much this was putting us out, and we were already frustrated by the time we arrived to the bargain barn location. That's when our experience turned around. The Bargain Barn location employees were so nice and bent over backwards to make sure we were squared away. Checking the truck back in the following morning was easy as well, and I'd recommend them in a heartbeat.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Bargain Barn is the best U-Haul location I've ever used. Shannon is very friendly and professional and goes above and beyond for her customers. If you ever need a U-Haul, make sure to go see the ladies at Bargain Barn!

THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD D. 
Évaluation :
3

You might consider having enough people to answer the damned support line when a tire explodes and leaves your customer stranded. I was 24 minutes on hold before the heat of the day caused my phone to overheat and lock up. I had a cooler to toss it into, but it wasn't big enough for me. After a while roasting, I decided the only help I was going to get was my own. Luckily I had my ratchet straps for the items I'd planned on hauling. I took the wheel off, and lifted the axle high enough that it would'nt damage the road, or itself, why I cared, I have no idea. My day was wasted as I never was able to haul the intended items, and I had to limp back home on the good axle (dual axle trailer). I left the trailer with the lug nuts and wheel in the cargo area. I did get some sort of call back but big deal, I was rolling at that point, and the day was shot. Did I get billed? Yes. If I had any choice in the matter, I'd never use U-Haul again. I did this whole thing thinking that if I had trouble, U-Haul would be there. Couldn't have been more wrong. I still have the items to move, and I'm gonna have to use U-haul again. Hopefully, this will be the last time. I was as prepared as I could've been to deal with issues. Most people are not so prepared, and would likely have been on the news that evening after suffering heat stroke or heart attack due to the heat. That's not an exaggeration. I'm an RN for 32+ years and I know WTF I'm talking about. You people got lucky. I didn't even get a call from the rental center about the tire. Such a crock.

Timothy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

The customer service was great, fast, and friendly

FATIMA D. 
Évaluation :
5

Very good and professional staff

ALBERTO M. 
Évaluation :
4

Take speed governor off of 80mph

GREGORY O. 
Évaluation :
5

This uhaul location was the best one I have ever dealt with. They are fast and proficient. The ladies there are very friendly and helpful. I had to push my time back and when I called, I was able to get someone on the phone and have it taken care of with no issues. I would recommend anyone to go to Bargain Barn to rent any uhaul equipment/vehicles needed for their project/move. 10 out 10 on everything they were just wonderful!

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryElane D. 
Évaluation :
5

Nicest woman I have ever met. She was very helpful and kind.

Sarah M. 
Évaluation :
5

Better inventory. Only truck available had no ac. The staff had incredible service and made that known upon arrival.

Micheal W. 
Évaluation :
5

Staff were very nice and helpful in meeting my needs in a very timely fashion. Checking the equipment back in was quick and easy. The overall experience was superb. The employees there are a true asset to the company. Merci.

michael B. 
Évaluation :
3

I rented in Pascagoula, MS, they sent me to Ocean Springs an hour later and then somehow got routed to Grand Bay, AL. Then at drop off I was told I couldn't drop it local. Terrible experience.

Billy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Great customer service!

Lauren B. 
Évaluation :
5

Very nice courteous and helpful

Charles F. 
Évaluation :
5

Great service and friendly. Thank you

John A. 
Évaluation :
5

You're doing great

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nina B. 
Évaluation :
5

The service location was beyond excellent. However the uhual customer service via the 1 800 number need dramatic changes. Hold time over 2 hours is jus poor customer service. And the email system is crap. I sent a request for a password change and I never got an email sent to me. But yet yall can send me a request for a review? That jus speaks poorly even more.

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne G. 
Évaluation :
5

Toni was very helpful and great to work with. Would use this location next time and recommend it to friends and family

Jon R. 
Évaluation :
5

Your staff was excellent!!

dwyan L. 
Évaluation :
5

Wonderful service and quick and easy. Will use them again because the folks there are excellent in how they helped me! Great service!

jerald H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sheritta B. 
Évaluation :
5

Very helpful and nice staff that was quick to get me setup.

JOSHUA M. 
Évaluation :
4

Service was great and easy to work with

KENDALL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B. 
Évaluation :
5

Great service great people.

BERT J. 
Évaluation :
3

Nice people, but too confusing with payments

Megan W. 
Évaluation :
5

These guys were super helpful and very kind. Thank you so much!

Lisa D. 
Évaluation :
5

You seemed to have it all under control it was already to go when I arrived and was waiting at the door for my return less than a 10 min wait and very reliable will definitely use again !!!!!!

CATHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN B. 
Évaluation :
5

Bargain Barn owner, Toni, was a great help and a welcomed light at the end of a very bad experience with U-Haul. Originally, my rental site was Firestone in Gautier, MS for a guaranteed pickup at 3 pm. When I arrived, the business was closed and the truck was behind a locked gate even though this was supposed to be a Truck share pickup with my mobile phone. Called U-Haul and after holding for 20 minutes, the rude “specialist” tried to send me to Ocean Springs for a pick up. Guess what? That location was closed and no one there to give me a truck. Then the rude specialist tried to send me to Biloxi. I asked her to call and speak to a live person to ensure they were open and have a truck. No answer. Her response was, “I can't help it if they don't answer their phone.” My son was with me and started calling around and the Pascagoula location was helpful and advised that although they didn't have a 26' available they had one in Grand Bay, AL She called to confirm and Toni @ Bargain Barn said she would get the truck ready for us and be there when we arrived. So another 30 miles in the opposite direction of where the “specialist” sent me, we found Toni. Professional, knowledgeable, personable, and efficient. Bargain Barn and Toni will be where I go from now own but U-Haul's initial screw ups cost me almost three hours of time and about 50-60 miles. U-Haul offered a 50 $credit for the guarantee that wasn't honored but in my opinion they should offer much more!

Logan B. 
Évaluation :
5

Shannon was great!

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Nothing everything was great

alfred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobby H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim M. 
Évaluation :
5

We felt welcomed during the whole experience. Keep up the good work.

charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary T. 
Évaluation :
5

The two woman who work there are ABSOLUTELY AWESOME I WILL DEFINITELY BE BACK TO RENT FROM THEM AGAIN..... If I needed anything they was there and helped beyond there requirements too..........and also they store attached was even as awesome as they were please go see them it's worth every penny

BRITTANY B. 
Évaluation :
5

Everything was great Toni Nelson was a great manager and made our rental a breeze

Margaret P. 
Évaluation :
5

I'm a repeat customer service is fast and efficient

tim M. 
Évaluation :
5

Location was very fast at getting my trailer checked out and me on the road very satisfied with selection and personal

tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johney M. 
Évaluation :
4

Easy to get to and drive through

Mary R. 
Évaluation :
4

Vehicle was older model that needed service.

Matthew G. 
Évaluation :
4

Friendly people good customer service

Trevor V. 
Évaluation :
5

Mrs.Toni was Amazing! Helped us with everything we needed! We will definitely use this Location again! THANKS YALL!😊

Navin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela W. 
Évaluation :
2

I never received a final statement of my charges. Seems like I overpaid?

Michael M. 
Évaluation :
5

Very good

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARK C. 
Évaluation :
3

Check the equipment better, air conditioning totally quit working less than 1/3 of the way into our trip.

margaret W. 
Évaluation :
5

Staff was professional and friendly.

Cynthia R. 
Évaluation :
5

Nothing to improve! Wonderful service!

Breanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakayla L. 
Évaluation :
5

We love out Bargain Barn!

Toni N. 
Évaluation :
3

Since this was an after hours drop off, there was not an opportunity to interact with staff. The check-in process using my phone was the problem with doing an after hours drop off. I was also very concerned about not being able to lock the back and leaving the dolly inside the truck. I just had to take a picture and hope that no one stole it during the night.

Diana A. 
Évaluation :
5

Dropped off after hours. Online drop off was very easy

John K. 
Évaluation :
5

Good people

Ratana M. 
Évaluation :
5

excellent service.

Harold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Excellent staff. Very fast service. Very professional yet friendly.

Samuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramona M. 
Évaluation :
5

I don't think any improvement is necessary. Service was professional and very easy to complete the pick up and return. I highly recommend this location and will use it in the future.

Katrina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin J. 
Non les évaluations ont été soumises pour cet établissement.

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