Le client n'a pas laissé de commentaire.robert S.
Customer Reviews for Barnes Equipment Company
(U-Haul Neighborhood Dealer)
Pour nous contacter
Selmer, TN 38375
(1 1/3 miles south of Pappy John's BBQ)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location failed to correctly stage the truck for the Truck Share 24/7 pickup option. This led me to be on hold for 45 minutes with Uhaul and to spend another 15 minutes on the phone with a representative to fix the issue.Matalyn P.
Le client n'a pas laissé de commentaire.Sherry T.
Uhaul customer service is horrible. My online reservation account was wrong. They called to move me to one Location and I said that would be fine. A day before the move I called just to make sure everything was good to go and they didn't even have a truck for me. Called uhaul and talked to a very rude person in scheduling after being on hold for awhile. She was no help. Moved me an hour out of the way and didn't want to give any type if discount. She said "she is in New Hampshire what am I supposed to do" something along that lines. I hung up and called back. The person I got this time was nice enough to give me the local dispatch and she atleast gave me the 50 reservation guarantee. By the way never call the phone number wanting help with your reservation, they will leave you on hold for nearly an hour. Learned that one along time ago. Uhaul you really need to get your customer service straight and online stuff figured out.Eric T.
This was the nastiest place I've ever been in. And I got charged for gas when I received the truck it had a 1/4 of a tank I took it back with a half a tank. I will never use u haul again.Rita T.
Pulling out of the parking space can be risky, because you're pulling out in possible traffic.frederick C.
Find closer to residence. Had to go 40 miles when there was one 10 miles away. A tore blew apart at 200 miles but had very good service.Gerald Y.
Reservation was moved 3 times because the promised 15 foot truck size was not available. While the agent at ultimate pick-up site was friendly this location was filthy. My contract copy was a phone picture of his computer screen. Truck parked poorly requiring considerable jockying back and forth to avoid hitting other trailers and not backing blindly out on to a 65 mile per hour highway. Anyone not familiar with the use of truck mirrors could have had a real problem.RAYMOND L.
Thanks for the help.Daniel H.
Le client n'a pas laissé de commentaire.KISHAN P.
Le client n'a pas laissé de commentaire.James B.
The representative for uhaul was very polite and professional I really enjoyed this experience.sonya F.
Le client n'a pas laissé de commentaire.Heather T.
Le client n'a pas laissé de commentaire.CHRIS C.
Truck was dirty he didn't seem to care, he couldn't print paper work, couldn't find key.Tom G.
I thought you could return a U Haul to any location, but this guy told me to bring it back to him. I had to go out of town to get it, because no one here had an open trailer. I was a little disappointed with this rental site. He could not get his computer to accept my card, so I had to go down the road and cash a check at Walmart.Theresa P.
Le client n'a pas laissé de commentaire.Randy C.
The local guy was well prepared and courteous. It seemed the corporate side was extremely misguided. I did a reservation online and was also called for confirmation but still my information was corrupt when the local guy tried to run it. Took nearly an hour to get it straightKen T.
Le client n'a pas laissé de commentaire.Tom B.
Fill the tank up all the way. That way when customers return the truck to you, we aren't guessing at how much gas we need to put in to keep it at the spot it was in when we rented it. We can just fill the tank all the way up. It feels like a scam. In order not to get fined, customers may over fill. Not fair! Fix that.Dustin G.
Le client n'a pas laissé de commentaire.lonnie C.
Le client n'a pas laissé de commentaire.richard G.
I went online and rented a 15ft moving truck on 4/15/18, I received an email confirmation that I would pick my truck up at one of Uhauls preferred locations, Ferrell's Home and Outdoor in Corinth, Ms on 4/21/18 at 11:00Am, I even called Ferrell's on 4/20/18 to make sure my rental would be available and the gentleman assured me everything would be ready when I got there. I drove over 4hrs from the Madison, Ms area to move my dad and stepmom from Iuka,Ms. Needless to say, when I arrived to the â€œpreferred locationâ€ on 4/21/18 at 11:12 AM, the gentleman asked me to have a seat for a minute, and he began to make phone calls, then told me my truck wasn't there because he let a coworker take it on 4/20/18 and the coworker took the wrong truck, there was only one other rental truck in the parking lot and I couldn't have it because it was a local truck, and then the lady on the phone from U-Haul said there was an available truck at a location in Selmer, Tn, did I want to get it, well what other choice did I have?? Have no truck to move my parents or drive a round trip total of an extra hour, needless to say I was pissed, infuriated that they would allow a coworker to take a customers rental truck that they had gauranteed would be there. As we were driving to Selmer to pick up another rental I called U-Haul to file a complaint and the gentleman on the other end said that someone from U-Haul would be contacting me, today is 4/25/18 and I haven't received a call yet. Point being.... these pickup and drop off locations represent U-Haul and to admit to letting a coworker take a truck that was already rented and confirmed was really unprofessional, and if anyone ever asks me my opinion of the company, they will get it!!!Sonya E.
Le client n'a pas laissé de commentaire.tim C.
Again was nice and friendly. I will be using this location again as well.Jody W.
Thks for big size truck as u didn't have a smaller one for same price. Had problems with checking out truck at office as there system needs work but over all it was good. Merci.Tony P.
Le client n'a pas laissé de commentaire.katherine M.
Well the pick up was supposed to be in Crump Tennessee. This location was not as close. I was not aware of the rental tax when I rented the truck. I thought the 730 was the total price. There was only a 1/2 of a tank of gas. Why not start on full?Matthew V.
The fellow I met there was very nice, but he didn't have the equipment I needed. This was after I had specifically been told by UHaul CS to pick up a truck at that location (15 miles out of my way), and that my truck, furniture pads, and dollies would be there. They weren't, and the guy could not figure out the check in system on the computer. The location was easy to find, but it was awkward to get in and out, even for experienced professional CMV drivers.Carrie P.
Le client n'a pas laissé de commentaire.Ellen B.
Restrict usage to non-smoking customers. Unit was full of cigarette smoke. Not a problem for me.Bill M.
No one was there,, located on a very busy highway and no room to back in with trailer without the tow vehicle stuck out in the lane of traffic.Jon T.
Le client n'a pas laissé de commentaire.Peggy T.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.NICHOLAS D.
I would not use them.Ashlinn T.
We signed a contract to pick up the truck, and all the equipment at the location in Adamsville, TN. I received a call from some corporate lackey telling me that we would have to drive to Selmer, TN, an additional 15 miles, instead, because it was just too much to ask that the guy who drove to Corinth, MS to pick up the truck (the only one within 50 miles, or so I was told) and take it to the place that had been agreed upon. All the items we needed would be at that location, in Selmer. Horse manure! When my son in law arrived to pick up the truck at around 8:30, the truck was not ready, the guy he spoke to had no idea what he was talking about. He asked to speak to the boss, and when they finally got that settled, he was informed that he would have to go back to Adamsville to pick up the packing blankets, etc., because he didn't have any of them, CONTRARY to what I had been told. When he arrived at that location, he found the truck and the equipment we had ordered was waiting for pick up....IN ADAMSVILLE! Needless to say, the people at the site were quite confused as to why we had been sent on a wild goose chase by said corporate lackey. I would suggest a demotion for the woman who called, and got everything so screwed up, putting us way behind schedule! Under normal circumstances, I have been pleased with the service at U-Haul. This time....not so much!Kate W.
Le client n'a pas laissé de commentaire.PAULA P.
Le client n'a pas laissé de commentaire.MICHEAL L.
I plan on filing a complaint and claim to your corporate office. The A/C did not work in the truck and I have a medical condition that requires me to stay in a cool environment. Due to this, the trip was MISERABLE. I want to know how to lodge a complaint and get a partial refund!NANCY C.
Le client n'a pas laissé de commentaire.PAULA P.
Le client n'a pas laissé de commentaire.BARBARA J.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.carmen T.
Le client n'a pas laissé de commentaire.paula P.
Le client n'a pas laissé de commentaire.PAULA P.
This is a busy time for moving things, so I had to drive out of the way to pick up a trailer here. When I got there, the sign on the door said they'd be back in 30 minutes, with a phone number. Place was dirty and looked like the sign had been there a while. I called and was told they might be back in an hour, they were out on a service call. I said skip it, I'd go somewhere else. How do you not have people present for Uhaul? I don't love Uhaul anyway, but the fact that this place is associated with them is not good for their name.gary W.
The facility was very dirty and cluttered. It reminded me of an old body shop. The associate didn't go over any of the material other than just printing out my agreement and having me look over it. I had to walk outside and specifically ask which Uhual I would be using and he didn't offer to show me anything about the vehicle itself so I took it upon myself to see how everything operated. As I was opening the back gate he said, "Let's make sure they ain't no dead Mexicans back here." Luckily I don't get offended easily but he didn't know I was half Mexican and a simple racial comment like that could easily put a permanent negative image on Uhual. He wasn't mean, just not very helpful.KAREN P.
Le client n'a pas laissé de commentaire.PATRICK P.
Le client n'a pas laissé de commentaire.KEITH B.
Le client n'a pas laissé de commentaire.James S.
I arrived to the location you told me to take the truck to instead of where I had said I would on the contract & I was charged for a 20 mile overage. As a trucker I knew to take the truck route, and looked it up on line before my trip. I went nowhere out of the way. Nobody was at the return location. I parked the truck & left keys in a lock box as instructed by the owner on the phone. Thankfully, I had a cell phone.THOMAS J. G.
Le client n'a pas laissé de commentaire.LOUISE B.
Le client n'a pas laissé de commentaire.JAMES K.
The battery was dead on the truck and needed to be jumped several times at considerable inconvenience to me and my helpers who were being paid by the hour. I strongly believe the charge should be reversed. This location should be shut down. It is a wreck in many ways.Gregory K.
Le client n'a pas laissé de commentaire.MALINDA M.
This is the second time I have used this location as a drop off location. Both times I have dropped off the equipment after hours, and each time they have checked my equipment in and sent me an email receipt.SHANE S.
Could not tell this was an authorized U-Haul dealer at first because it looked like an abandoned feed store. However, the salesman was a delight to work with. That really made up for the poor location.Deanna R.
Have someone at the location to answer telephone instead of being transferred to call center.Colleen M.
Have a person from the location available when telephoning for confirmation instead of transferring to a call center.COLLEEN M.
Le client n'a pas laissé de commentaire.BEN W.
Le client n'a pas laissé de commentaire.DENNIS G.
Mr barnes is unorganized and has no reason to serve others. The truck was not there and we waited 2 hours for him to Go get one. He had no supplies to Purchase.MICHAEL W.
Give a little more time for travel and unloading.BRUCE B.
Very quick and easy drop off.Ben W.
Le client n'a pas laissé de commentaire.Dennis S.
Great location.Have known Neal Barnes many years. would reccomend to anyone.Billy B.
Le client n'a pas laissé de commentaire.carol E.
Le client n'a pas laissé de commentaire.HEATHER C.
The place was locked up on a Tuesday morning and there was no one on the premises to receive or inspect the vehicle. I paid cash for the rental and am now waiting for a check to be mailed for my deposit. This was a sorry way to end my move. I have the rest of the house to move this weekend and am looking at other options!!! David L. Glover 901-508-0653ALLEN G.
Filthy...the office was dirty and there was trash piled up in the corners...The man here wore dirty clothes and was NOT personable...I cannot believe that anyone from U-haul has inspected that place - if they continue allowing this place to have trucks etc., that says a lot about U-haul, that that word is bad!...This place is a very poor representative for U-haul...I cannot, and will not every recommend them to any one...THOMAS A.
Le client n'a pas laissé de commentaire.ANN C.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.KAY B.
Le client n'a pas laissé de commentaire.Windell B.
Le client n'a pas laissé de commentaire.KEITH A.
no problems dropping off the equipmentMELINDA M.
Mr. Barnes was first rate and it was enjoyable to deal with him.RICHARD S.
Le client n'a pas laissé de commentaire.Braden P.
Quick and easy turn in, Mr Barnes does an outstanding job. Super Service.James D.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.LINDA G.
Le client n'a pas laissé de commentaire.DON W.
I delivered the truck to Barnes Equipment after they closed so I marked Not Applicable to the question above. I used this location a few years ago and they were very helpful and friendly. Thank you,William W.
Le client n'a pas laissé de commentaire.Aaron E.
Have truck available in the city I live.Matt H.
Le client n'a pas laissé de commentaire.HEATHER A.
Le client n'a pas laissé de commentaire.HARRY C.
The only problem we had was the driver's side leaked during heavy rain. My husband rode for 6 hrs. in a soaked sweatshirt.GINA K.
Le client n'a pas laissé de commentaire.SAMANTHA F.
Excellent service as usual from Mr. Barnes. I will always use his facility for my U-Haul rental needs.JAMES D.
keep up the good workBrent E.
Hours a little limited, but overall above averagePAUL A.
Very helpful and very good to do business with.RICHARD S.
He didn't even unhook the trailer from my truck. I had to drive it to a back lot and unhook it myself.JOE S.
We were upset when we arrived because the gentleman tried to rent our equipment out the day before. Given we had a previous bad experience the weekened before that with Uhaul we will not recommend to our friends.