Customer Reviews for Barnetts Body Shop Of Madison
(Concessionnaire U-Haul dans le voisinage)

98 évaluations

120 Autobahn Loop   Madison, MS 39110

(601) 499-4501

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(601) 499-4501

120 Autobahn Loop
Madison, MS 39110

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

S.O.

MARCUS C. 
Évaluation :
5

Nothing the young lady that was at the front desk need a raise that helped me was very pleasant and helpful.

NELCIA E. 
Évaluation :
5

Excellent customer service!! Don't hesitate when renting with them, the best!!

KEAMBER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
3

Very pleasant and courteous staff at this location

KEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent M. 
Évaluation :
1

Better customer service, we waited over an hour on hold in 100 degree heat because the gps said we were not in the correct location when we were.

bRIAN C. 
Évaluation :
5

Mrs. Cindy was amazing. She literally saved us from being homeless with our stuff on the curb by securing our truck.

ADAM C. 
Évaluation :
2

The only reason I would not recommend the specific pick up location is because the furniture dolly we reserved online was not available when we came to get our truck. The lady said they ran out. I'm not sure why one wasn't put aside for our pick up that morning. I had to go out and quickly purchase one so we could move our furniture. I'm thankful I could find one because we could not have moved the heavy pieces without it. Can I count on the extra items next time I rent a U-Haul? Possibly not

Ran G. 
Évaluation :
2

They would not hook up the trailer other than put it on the ball - said it was too much legal responsibility. When I tried to hook up the 1st trailer safety chains, one hook was so bent it couldn't be used - had to get a different trailer

EDWIN H. 
Évaluation :
5

Computer glitches did not made process easy

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADOLPH B. 
Évaluation :
5

Truck was extremely dirty inside and out. Truck did not have cruise control which I had to drive 1200+ miles.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Problem is uhaul, not business like barnetts

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH M. 
Évaluation :
5

Excellent Service

GENEVA T. 
Évaluation :
5

Easy and convenient return of truck

FRANK F. 
Évaluation :
5

Extremely courteous! Excellent customer service from the first phone call, to check out, to returning the rental. Well maintained and clean equipment. ⭐️⭐️⭐️⭐️⭐️

MARVIN B. 
Évaluation :
5

Great experience. Personnel very efficient and helpful!! Thank you..

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
5

The trucks passenger door handle was missing, the truck itself had a severe shake at 55 mph (I would have returned the truck if I had noticed it before loading it.), I told them I would be driving 1250 miles and was still given a truck I wouldn't drive 100 miles. I was told I would be given what was available. What would have happened if the truck broke down? Who would have had to re pack my household goods in another truck? This truck should have been removed from inventory.

STEVEN R. 
Évaluation :
5

The ladies at Barnett's went above & beyond to help me. The online experience - AWFUL. That service -THE WORST. The info INCORRECT. Arrived to pick up the 10' truck I had reserved to discover I had no truck at all. If 10' trucks can't leave the state - TELL US! The ladies at Barnetts bent over backward to find me a truck to move our family. If a customer accepts all the listed requirements to reserve & pay a lot for one of your trucks - how about HOLDING the reservation for them or letting us know that what we want is not available so we can choose something else! Those ladies at Barnett's were amazing - y'all should thank them for their dedication to U-Haul's customers.

KATHERINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
4

We just dropped off the truck late at night so I can't rate Barnett's body shop. I will say that the return instructions from Uhaul were not clear. I received my text message which gave a link for return location. When I clicked on link it just gave the address. We refueled the truck and returned it and put key in lock box after this very frustrating move. On the way home I looked at the text again and saw another link which said to take a picture of the truck in the parking lot. Then I was worried that I hadn't done that. Your company needs to make these specific return instructions more clear. Neither the man at the pick up location, nor the 3 people from 1-800-uhaul explained that to me.

Bobby H. 
Évaluation :
5

You charged 20 $for after-hours drop-off for a 14,95 $/day rental. Doesn't make much sense. This problem is on you - not the dealer.

BARNEY F. 
Évaluation :
1

We were told the drop off would return our deposit. We got there they were closed. Left info called the next day said U-haul would send us a check. Today June 15 we called and they had not sent out the check. WHAT IS THE PROBLEM WE LEFT THE TRUCK SAT. OVER A WEEK AGO.THIS IS NOT GOOD BUSINESS!!! WE WANT OUR MONEY

Leonard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
2

Unfriendly, unhelpful.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fil H. 
Évaluation :
5

Everything was perfect!

MITCHELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
4

Trailer had minor damage to interior rail.

THOMAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Nothing! The staff here is excellent, and they provided great service!!

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMEY K. 
Évaluation :
5

the best Experience i've ever had

PAUL H. 
Évaluation :
1

I reserved a 9 x 12 trailer for noon on Friday may 28th they did not put it in the computer until five days later and when I arrive to pick up my trailer I was told that there was someone else in front of me and I would have to go to another location an hour and a half away,

tamara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Not a thing. Great experience!

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

every thing was a. okay

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDER L. 
Évaluation :
5

This experience was awesome and the best I've ever had. I have moved 10 times in 12 years and this was the best move of them all. Thanks

MEDGAR H. 
Évaluation :
3

Hello. The cleaning charges should have been paid by the people before me. It was a little dirty inside, but more on the outside( it appeared it had been stuck in the mud). I informed the person over the phone about this before I drove it from Madison County. She will remember that the gps would not recognize the location of pickup. The business was closed, so I had to call her to get access to the key. I answered the online questionnaire when I dropped it off and I said it needed cleaning, thinking you already had a record of it. I guess the system thinks I was saying I got it dirty. Please remove the charges on me. Thank you. Patrick Mayo

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY D. 
Évaluation :
5

N/a

Gary B. 
Évaluation :
5

Sweep out the cargo area of the trucks/trailers prior to rental issue.

Lawrence D. 
Évaluation :
5

Keep providing great business at terrific locations for us loyal customers. And let's praise The Lord Jesus!! through it all, amen

Mitchell F. 
Évaluation :
3

We had to connect our own rental. Them need to connect their own equipment.

JANET C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

great service, convenient, safe, will use again. Very satisfied.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
3

Truck seemed old and felt a bit old - especially after last rental from same location was near new truck that drove better. Headlights were very dim. Truck had less than 1/4 tank when I picked up. Despite driving a round trip of 9 miles - had to get gas before making initial destination (4 miles from pickup location). Prior experience was much better.

Garett M. 
Évaluation :
3

The AC in the truck was not working. Only blowing hot air. The fuel was not full at pickup. Just over half full. I returned it full, however.

Cris W. 
Évaluation :
5

Only issue I had was that I was charger for a protection plan that I didnt want when I made my reservation online I declined the plan I noticed once I looked at my statement it was added.

MARIO B. 
Évaluation :
5

Beth was great to work with. Very accommodating when we needed to make changes at last minute.

Byron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie R. 
Évaluation :
5

Help the customer disconnect the trailer and back it into the parking place. I was told to do this myself. Wasn't that bad. But the experience would have been perfect had they helped me. Very nice building and location!

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
1

Incredibly poor customer service. Upon arrival to pick unit up, I was handed a sheet of paper with “helpful hints”. And the unit number circled so I could go out to the lot and find it myself. I was not helped or even instructed as to the correct process of hooking the trailer to my truck. Needles to say, it was a much different Locking hitch that I have ever used and didn't properly lock. After approximately 100 feet from the exit, the trailer came unhooked from my truck. Praise God that a Madison County sheriff's deputy pulled up behind me and after 30 minutes of him trying to figure out the hitch lock, he secured the trailer to my truck. The following morning I he keep the haul website and it stated that this location was closed on Saturday and Sunday. I was not informed of any drop off procedures for Saturday return when I rented this unit. Not from usual website OR the receptionist at the rental location. Because it was closed, I waited until Monday morning to return the unit. I was informed at THAT time, I would be charged for 4 days of rental and protection coverage. Pick up was Friday 8/28/2020 at 2:06. Returned Monday, 8/31/2020 due to NO FAULT OF MY OWN, and charged 115 $for a 32 $rental trailer! This is beyond the typical description of “poor customer service”. I personally will NEVER use Barnett's body shop or rent a unsullied from this location again. I have NEVER had a bad experience renting from other locations in the past. I PROMISE I will blow up social media with this experience from this particular location if I am not satisfied..

Michele L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Everything was great!! Could make it a little more specific on email where drop of is!! I went to wrong location. (Where I had accident).

Ruby Marie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Great experience keep up the good work.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADOLPHIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
4

It was a good, clean location. Nice people and ready to teach you about the rental truck in case you have questions.

DINESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Non les évaluations ont été soumises pour cet établissement.

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