I asked for counter check in and no one was there. Had to call and wait for someone to arrive 20 minutes later to get the van.Lymden H.
Customer Reviews for Barrys Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lancaster, PA 17601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h pm
- Sam : 7h30 am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Not a thing Thank you.Robert H.
Very good service. This was my first time hauling anything with my hitch. It was a wonderful experience.Sarah H.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.NICOLE S.
The interior of this vehicle was in the worst condition I have ever received. Spilled soda on the console, floor and cup holders, empty Red Bull can on the floor used as a chewing tobacco spittoon, cheese crackers and crushed crumbs on the dash and the floor, smelled pretty ripe in the cab, gas was around 1/4 tank. I know they recently pulled in some vehicles from around the area to satisfy demand and this vehicle was probably received by them in this condition. I have always gotten vehicles from Barry's in tip top shape in the past and I do business with them on a regular basis. I had to take photos and I know they'll not be happy. Shame on the slob renters that left it off in that condition. What pigs.Michael B.
Le client n'a pas laissé de commentaire.Al M.
Le client n'a pas laissé de commentaire.Andrew W.
Le client n'a pas laissé de commentaire.LUIS F.
Really great service!!!Anthony T.
The UHaul had a major leak in the roof which damaged our furniture. We did not know this until it start raining.Amy W.
Le client n'a pas laissé de commentaire.JEFF D.
Galen is. A super nice guy, the truck was fine. My only complaint is with the online truck return. That's an absolute crock of shit. I have to stand around taking stupid pictures of a truck I use for an hour or you charge me $20? What a grift. You're basically ransoming me to determine whether I want to be inconvenienced or pay you money without a legitimate service. On no planet did what I did to check that stupid truck in result in $20 worth of work to anyone, all it was was a minor pain in my ass. If you're not making enough money on your rentals, change the rates and stop nickel and diming people with random bullshit charges and pushy attempts to get us to buy unnecessary services. My review responses above are for Galen and Barry's, which was great. My contempt is for U-Haul and it's bullshit charges. I won't use U-Haul again. If I did, I'd gladly go see Galen. In fact, I may just use his service station generally. Screw U-Haul, though.SCOTT S.
Le client n'a pas laissé de commentaire.Cheryl W.
Ditch your appRonald W.
Le client n'a pas laissé de commentaire.Mike S.
Le client n'a pas laissé de commentaire.karen S.
Le client n'a pas laissé de commentaire.Stephen K.
I was misquoted on my bill, your $300 charge that you charged me twice has overdrafted my account. Nobody called or even offered to help fix that mess! FYI:Tell the truth on the bill. Be honest with customers and maybe you will get better ratings! If it were possible to leave a zero star I would!gary L.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Chase Y.
Le client n'a pas laissé de commentaire.Nicole V.
The van was recently washed but smelling really bad. I mean really bad.FERNANDO A.
Le client n'a pas laissé de commentaire.CHRIS S.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.GEORGE G.
Le client n'a pas laissé de commentaire.Jonathan W.
The owner was very Rude. He was not nice? He was yelling at meJENNIFER C.
Good customer service when picking up and dropping off vehicle. Very happy overall!ERNEST N.
GAYLE VERY FRIENDLY AND PROFESSIONALPETER K.
Le client n'a pas laissé de commentaire.EDWARD H.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.EDWARD M.
Barry's automotive was great. What was NOT great was TWO experiences with uhaul this fall that were TERRIBLE! Nothing happened as it was supposed to. The website is awful, inefficient and does not actually allow you to online check in for your vehicle. I will do everything I can to avoid using uhaul for future needsâ€¦ it is a HUGE stressor on what were already busy stressful days.LINDY F.
Le client n'a pas laissé de commentaire.DAVID M.
The attendant managing the rental was very helpful and kind. The truck worked well with no problems. I will use Barry's Automotive again for renting a UHaul.KENDRA F.
Great location in the middle of plenty of nice neighborhoods â€¦ very convenient for individuals and at a main pike so easy to access. Very nice and friendly service! MerciPatrice B.
Remote check out failed. After 1/2 hour of trying I finally gave up. Locked the van and dropped off the keys. I called the next day and Explained.ELAINE M.
registration plate was missing one of the wheel tie down straps was missing the pick up location was changed on us the day before pick up nobody ever called us to notify the new location was further awayLEONARD W.
A good guy who is a hard worker helped me.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.GEARY P.
Le client n'a pas laissé de commentaire.SCOTT K.
Friendly, helpful repJOHN L.
The uhaul truck I rented needs to be retired. It has a TON of problems! It's a lawsuit waiting to happen. You're welcome.Michael E.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.MADISON M.
Great experience overall!LESLIE T.
Le client n'a pas laissé de commentaire.Addison H.
Le client n'a pas laissé de commentaire.TAMMY B.
Le client n'a pas laissé de commentaire.TODD B.
My yes comes with a VERY serious caveat. The attendant was extremely pleasant. However, the gas gauge was practically on Empty when I picked up the truck!!! I was worried that I would not find a gas station in time or I would be stranded with a truck and empty gas tank!!! This was NOT what I anticipated. Also, this location had gas pumps with a separate payment terminal requiring a special ID code you had to "apply" for and they did not seem particularly interested in taking cash. With that being the case, why couldn't UHaul make sure there was at least a quarter of a tank of gas in the truck??? Again, this location had gas pumps!!! Your policy needs to change. Although the attendant was helpful in directing me to a nearby gas station, I had to scramble to find it before I ran out of gas. No one needs that level of stress upon picking up the truck rental!!! Make no mistake about it, I was not happy at all!!! Also, I filled the gas tank up because I had no idea about the gas mileage and I was dropping the truck off at another location in another town. I returned the truck with a FULL tank of gas. I am respectfully asking that a portion of the money I spent on gas be returned/credited to my charge card.BERNARD W.
Le client n'a pas laissé de commentaire.KELLY P.
The gentleman that was running the uhauls is very polite and helpful to everything that I needed to help the move go smoothly.Donald F.
Great experience with this location. Very helpful and provided good explanations.ROBERT S.
Le client n'a pas laissé de commentaire.MARIA C.
Le client n'a pas laissé de commentaire.Susan W.
Le client n'a pas laissé de commentaire.JAIME R.
excellent serviceJONG K.
Le client n'a pas laissé de commentaire.ROBERT D.
Everything went smoothly. Will return for future rentals! Merci.John N.
Le client n'a pas laissé de commentaire.ELIZABETH W.
Le client n'a pas laissé de commentaire.Scott R.
Nothing to improve.We rented truck twice recently and Barrys Automotive made thos process very easy.Excellent customer service.Annette K.
Le client n'a pas laissé de commentaire.BRETTTHOMAS W.
Le client n'a pas laissé de commentaire.Barbara C.
The location was way out of my trip. I wish uhaul will have more equipment availableCynthiah M.
I would recommend Barry's for Uhaul rentals! Great business!!DERRICK R.
Le client n'a pas laissé de commentaire.Rafal K.
Sorry, I can't think of anything to suggest on how to "improve for the next customer". My experience was excellent. The cargo van I reserved was there when I arrived, it ran great, and the online dimensions were right on. I was treated well and have no complaints. I would use them again and recommend them to others.David H.
My rental was transferred to another facility without notification, and I showed up at Barry's to pickup. Barry's helped me out by getting me a truck and averted what would have a disappointing experience.SCOTT H.
The truck got the job done, but it felt old, rattled like a tin can, and certainly gave the feeling it may not make it.duane M.
Le client n'a pas laissé de commentaire.ROBERT B.
Easy to do business with. Friendly and very helpful.James P.
Le client n'a pas laissé de commentaire.John K.
Awesome friendly guys! Went smooth and simple! Merci.ABBY W.
super fast pickup of my rental.Andrew T.
More reliable internet.Shawn O.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Gregory P.
Everything was great, we will use this location again..JAMES L.
Gentleman very nice and accommodating. ThanksELAINE D.
Le client n'a pas laissé de commentaire.Angel M.
Le client n'a pas laissé de commentaire.BRENDAN F.
Galen and his mechanic were very helpful in getting me my u haul van.👍TIMOTHY R.
No mask wearing, doesn't believe in the pandemic and asked why â€œyou're afraid of the virusâ€. Terrible experience. Also called me in the middle of my mobile check in to come in and it messed the process up. Ended up taking nearly 30 min to check in.Gregory D.
Le client n'a pas laissé de commentaire.STEPHEN R.
Galen was very professional in processing my rental. Keep up the good work!JAMES H.
Galen was very helpful and knowledgeable! Very good service!Susan N.
Le client n'a pas laissé de commentaire.Luann R.
Le client n'a pas laissé de commentaire.RONALD M.
Le client n'a pas laissé de commentaire.Bryan P.
Le client n'a pas laissé de commentaire.RONALD M.
Le client n'a pas laissé de commentaire.Mark W.
Cup holder and steering wheel was stickyAshley H.
Le client n'a pas laissé de commentaire.Pedro V.