Le client n'a pas laissé de commentaire.
Samuel S.
Customer Reviews for Bass Trailer Sales & Vehicle Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Facility wasn't open but drop off was easy.
Denisha R.We called multiple times the number given and could not reach anyone. The driveway gate was locked so we called 2 other places in Nacogdoches. One said they would not except trailers and one said their “Uhaul†person was out and they didn't know when they would return. So we had to leave the trailer outside the locked gate at the original location. There should be better instructions on how to drop off at this location. Would not use the Nacogdoches location again (Bass Trailer Sales). This part was very frustrating.
Terrance L.Excellent customer service! No waiting line. No covid hysteria! Huge parking lot made it easy to turn around.
Sandra C.So pleased that I could switch my drop off to this location. The operator was very helpful. Easily accessible location.
John B.Thank you Bass Trailer Sales & Vehicle Accessories for making the drop off quick and easy no problem and calling it in that the car dolly was dropped off at your location.
Maria G.nothing
MATTHEW B.Nothing. The staff was very nice and friendly. Very professional and location was easy to find and access.
Jeffery R.Amical
Scott G.Drop off after hours
kevin W.Aucun
NICK B S.Not everybody has a smart phone. I did not until recently. Not sure how transaction would have progressed if customer does not have phone. What is U-Haul contingency for that?
JOHN L.Very friendly and courteous staff!
GUISEPPE C.To busy to check us in
Shandra S.I've used Bass Trailer Sales twice this year for Uhaul rental and the process is easy, personnel helpful. Much, much better than the app.
James B.Mr. Bass was extremely helpful. Yall can work on your drop off procedure via phones. Simplify it even more. It is a pain, worst part of experience.
MAX M.Great guy to rent from
RICK S.No changes needed.
WILLIAM F.Everything was great 👍 thanks
Mable F.The online check in process was very complicated. Thankfully the worker waited for us. We also tried following the link that uhaul sent us and it glitched so much we weren't able to finish the check in process. It was frustrating and the process to return the uhaul was also complicated.
Trevor L.Service there is friendly and professional. If you need a trailer or a truck for either local or distance use. I would not hesitate to use Bass trailer sales to rent a U- Haul.
WILLIAM F.It was great is the second time I use the service and I had good and safe experience about the u haul products.
Natalio P.The man that rented my uhaul was ok. Buy the van was in terrible shape. There were "X" marks from front to back and on top of this vehicle. Brakes were not good. I had no other choice but to take it to get the move done. This Van should be removed immediately from service and put out to pasture.
KALVIN M.The equipment at this location was older than at a previous pick up location. Not necessarily the fault of the location. The running lights on the rear passenger side of the trailer quit working during the trip. However, we were not aware of the problem until the end of the trip.
LESLIEA R.Everything was great.
Calvin T.Staff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don't fold blankets right!
GLADYS NEHIKHARE D.Honesty
Timothy Shane S.Mr. Bass was courteous and professional!
KENNETH F.Unremarkable
Pamela G.Location was perfect for pick up & drop off. Cody @ Bass Trailer Sales was friendly, efficient & helpful. I would recommend this location.
Patricia G.The locations was closed cant answer questions. I left the trailer clean, but the trailer was obviously not in good mechanical shape. The brakes locked up and I had a blow out, when two tire were changed we found that one of the brake drums was almost all gone, I had to drive very slow to make it to my destination. all brake parts fell off. I left the parts on the trailer when I returned it.
Mario V.Check the ramp prior to issuing the truck.
Synetha G.Rien
John M.UHaul failed to notify me of the change in pick up location which had me having to track down where my reservation was which took an hour
Oscar G.Cannot think of nothing.The gentleman was very exceptional nice ,hooked the trailer up to our truck. We will us him in the future.
MUNCIE R P.The staff was very kind and knowledgeable.
Twyla C.Just have trailers available
Cedric E.I had a rough time securing a Uhaul for the day and it was so nice to meet someone that was courteous, quick and efficient... I have told all my friends this is the spot to go! Thanks to the kind gentlemen that had me out and on the road in a matter of minutes and he explained everything in detail as far as pick and drop off... &&& the establishment was clean and sanitized what a bonus !
Aliciaor C.Staff very helpful
Kimberly R.Excellent service was provide by the owner of this location. Will be using him again.
James C.This was the second site I was sent to and the word lock did not work. Owner was unwilling to assist and I had to go to another place.
Dan B.Fast, Friendly and efficient!
Russell S.easy location to find, polite and good customer service, fast and easy return!
Ronald M.